Course Policies and Syllabus

Course Policies and Syllabus OST2501 - OFFICE MANAGEMENT Daytona State College SPRING 2017 Course Description 100% Online 3 Semester Credit Hours/45 online hours Degree: A.S. Course Number: Associate Prof: OST2501 - OFFICE MANAGEMENT Diane Farrow Office: Daytona Beach Campus, Bldg 200, Room 329 Office Hrs: to be announced in online class shells & placed on office door Phone: 386-506-3799 Email: diane.farrow@daytonastate.edu Course Description: A study of the organization and management of office personnel, electronic office equient, and the develoent of management skills. Credit Hours: 3 Semester Hours Degree: A.S./Certificate New College Withdrawal Policy Students who stop attending this class will be withdrawn from the class and receive a final grade of W1 (Withdrawn). Attendance includes participating in online or face-to-face environments as required. Minimum Technical Requirements: OST2501 12/2016 Page 1 of 11

Please access the link to Distance Learning at http://online.daytonastate.edu for the computer technology requirements. Student Learning Outcomes: Upon completion of this course, the student will be able to 1. Explain the basic concepts and trends in administrative office management, which include a discussion of traditional office management practices, emerging elements of management and practices, administrative management resource areas, and restructured office systems and training needs. 2. Discuss the leadership and communication skills in business environments including groups, teams, and dealing with conflict issues. 3. Learn how to manage computer telecommunications and office network systems in the international global economy. 4. Manage human resources in the office, which include staffing and on-the-job employee practices as well as work ethics and business etiquette. 5. Explain other essential communication skills, which include employee recognition and compensation, health-related issues, office design, and health and safety issues. Class Format: Required Text/Other Materials: ISBN-13: 9781133365174 (Required: textbook, either in hard copy form purchased new or used; rental; or ebook) Administrative Management: Setting People Up for Success, 1st Edition Carlene Cassidy Anne Arundel Community College Robert Kreitner, Ph.D. Arizona State University, Emeritus Susie VanHuss University of South Carolina, Distinguished Professor Emeritus 400 Pages 2015 Published Link to the DSC bookstore shown below: OST2501 12/2016 Page 2 of 11

http://shop.efollett.com/htmlroot/storehome/daytonastatecollege173.html EQUIPMENT AND SUPPLIES: Computer with Internet Access and Microsoft Word software (a component of Microsoft Office Suite) Students access the online material by going to http://online.daytonastate.edu/ and then clicking on Getting Started). Important Links: Daytona State College Florida Online http://online.daytonastate.edu To log in for the first time http://online.daytonastate.edu/index2.php?content=students Florida Online Technical Support FAQs http://online.daytonastate.edu/index2.php?content=faqlist&cat=technical%20issues Classroom Policies Disclaimer: Teaching policies and regulations for this course are not open for discussion or negotiation. This syllabus has been constructed to be as complete as possible but is by no means a binding document. I reserve the right to alter policies, procedures, and the syllabus as needed. Please utilize the website regularly as any changes to the syllabus will be posted there. How to proceed through the course: Students should plan to have three hours of study time per week for each credit hour of class time. Example: when taking a typical 3 credit hour course, students should plan to spend at least 9 hours per week doing coursework and studying for that course regardless of the mode of delivery (online, hybrid, face-to-face). Chapters from your textbook: Chapters are to be studied weekly along with the resources for each chapter located in the Content area of your Florida Online course. Tests/Quizzes to be taken online: Online Exams can be completed early; however, each exam has an ending date and time and will close as specified. You cannot complete the exams after they close so please pay close attention to those ending dates and times! Each chapter has a practice quiz. The practice quizzes can be completed an unlimited number of times. There are no points associated with the practice quizzes. Informal Report Informal Report consists of Internet Research Activities. There is a handout located under the Content link in Florida Online. The Internet Research Activities are to be completed and saved in one (1) word processing document and uploaded into Fla Online Assignments dropbox=300 points. See Handout under Content link in online class shell. OST2501 12/2016 Page 3 of 11

Discussions: There will be two graded discussion topics. You must contribute to each discussion topic within the specific dates during which each discussion is open. The graded discussion topics are posted in the Discussion Forum of your online classroom. To access the discussion topics, click on the Discussions link in your class shell. Points will be awarded based on the quality of your discussion, the results of your research on the topic, and your effectiveness in interacting with other students. Remember that the GRADED discussions take the place of classroom participation. So, please devote sufficient time and effort to this important part of our course. Please review Discussion Information and Grading Criteria below carefully for the specific discussion topic, and review how your discussions will be graded. Grading Criteria for Graded Discussion Topics Discussions awarded 40-50 points Discussions that earn 40 50 points will answer the question thoroughly. They will respond thoughtfully to ONE other student and add new ideas or suggestions to that student s post. They will be presented clearly and demonstrate both professional vocabulary and writing style. They will stimulate discussion and enhance the critical thinking process for the group. The student will post early and READ ALL POSTS. Discussions awarded 20 40 points Discussions that earn 20 40 points will answer the question thoroughly. They will respond to ONE other student. They will be presented clearly and demonstrate both professional vocabulary and writing style. The student will read several other posts. Discussions awarded below 10 points Discussions that earn below 10 points will post late and have errors or omissions in their original post OR not respond to another student OR not read other posts. Communication: Email is the preferred method of communication. However, please feel free to call me at (386) 506-3799 during my scheduled office hours. Interaction: Students are expected to complete all assigned lessons in a timely and consistent manner in order to build keyboarding skills and document processing skills. Students are expected to politely post questions or comments to their instructor or classmates in the online discussions and/or student lounge to assist them in their learning success. OST2501 12/2016 Page 4 of 11

Participation: Students should plan at least three hours of study time per week for each credit hour of class time. Nine (9) hours for the typical three (3) credit course. In either an online or traditional class your attendance is expected. Attendance and Lateness Policy: In either an online or traditional class your attendance is expected. The instructor may elect to penalize absences (lack of participation) in online classes. If the penalty is implemented, you will be notified by a posting inside of class and it will be reflected in your overall grade as: 1-2 week absences 0 points 3 week absences subtract one full letter grade 4 or more weekly absences subtract two full letter grades Evaluation/Assessment Methods: Students are assessed as they accomplish the course student learning outcomes through the reading of textbook chapters, posting and replying in discussions; taking tests, and writing the memo report. Late Work/Make-up Work and Exams: NO Late Work is accepted and there is NO make-up work available in this class. All deadlines will be strictly enforced, absent extraordinary circumstances as determined solely by your instructor. Classroom Etiquette: All students should be on time for class. Attend to your needs before entering the room. Students who come late or leave during the class are a distraction to both the instructor and other students. The use of cellular phones, MP3 players and other electronic devices is also a distraction. Please ensure electronic devices are off (or on silent alert). If an emergency arises, please be courteous to your fellow students and leave quietly. Finally, cell phones, watch alarms, beepers, etc. are strictly prohibited in the examination room. Other Resources: Daytona State Library use your College Library Research Tools and Databases to research information for you discussions and Writing Assignments. OST2501 12/2016 Page 5 of 11

Points Per Task Informal Report Informal Report consists of End of Chapter Assignments to be completed and saved in one (1) word processing document and uploaded into Fla Online Assignments dropbox = 300 points. See Handout under Content link in online class shell.. Online Exams. 5 online exams the lowest scoring exam will be dropped resulting in 4 exams X 150 pts each = 600 points. 300 600 Online Discussions. 2 online discussions X 50 points each = 100 points. 100 Total Points 1000 Grading Scale Total Points Letter Grade 900-1000 A 870-899 B+ 800-869 B 770-799 C+ 700-769 C 670-699 D+ 600-699 D Below 600 F OST 2501 CLASS SCHEDULE OF ACTIVITIES AND ASSIGNMENTS DUE DATES Chapter Tests, Discussions, and Writing Assignments Jan 17 ONLINE INTRODUCTION-please post your online introduction. 5 Bonus Points. OST2501 12/2016 Page 6 of 11

Begin reading Chapters; doing research for the Memo Report and Graded Discussions; and completing Exams Jan 25 by 11:59 Discussion #1 Discussion #2 Post and reply to: Graded Online Discussion #1 due by 11:59. Graded Online Discussion #2 due by 11:59. Posting early earns a higher score. Posting on the last 2 days before the Date will earn no higher than a grade of C Graded Discussions replace face-to-face classroom discussions, so when the discussion is over, it will not be reopened. Study Chapters 1-3 for Exam 1 1. Management Career Paths 2. Basic Management Functions, Theories, & Best Practices 3. Effective Supervision--Path to Success for New Managers Feb 16 by 11:59 DUE Informal Report Write the Informal Report to be uploaded into Assignments dropbox by 11:59 For directions on how to complete Informal Report see the HANDOUT in your online grading shell under the CONTENT link. Late submissions may be placed in the Late Submissions Assignments dropbox and will earn a 30% penalty of points. Late Submissions Assignments dropbox will close on May 3 by 11:59 and will not be reopened. No Informal Reports will be accepted after May 3 by 11:59. Mar 1 by 11:59 DUE Online Exam 1 (Chapters 1-3) by 11:59 After online tests close they will not be reopened All exams are open and can be completed before the due dates. OST2501 12/2016 Page 7 of 11

Study Chapters 4-6 for Exam 2 4. Leadership Essentials 5. High Performance Teams--Key to Productivity 6. Planning, Goal Setting, and Achieving Results Mar 22 by 11:59 DUE Online Exam 2 (Chapters 4-6) by 11:59 After online tests close they will not be reopened. All exams are open and can be completed before the due dates. Study Chapters 7-9 for Exam 3 7. Staffing Essentials 8. Setting Up Employees for Success 9. Appraising and Rewarding Performance OST2501 12/2016 Page 8 of 11

April 5 by 11:59 DUE Online Exam 3 (Chapters 7-9) by 11:59 After online tests close they will not be reopened. All exams are open and can be completed before the due dates. Study Chapters 10-12 for Exam 4 10. Legal and Ethical Challenges 11. Building Positive, Creative, & Productive Work Environment 12. Project Management April 19 by 11:59 DUE Online Exam 4 (Chapters 10-12) by 11:59 After online tests close they will not be reopened. All exams are open and can be completed before the due dates. Study Chapters 13-15 for Exam 5 13. Effective Workplace Communication. 14. Managing Workplace Challenges 15. Enhancing Your Management Career Potential May 3 by 11:59 May 9 DUE Online Exam 5 (Chapters 13-15) by 11:59 After online tests close they will not be reopened. All exams are open and can be completed before the due dates. Wrap up and overview of assignments submitted; release of points in class shell. Last day to withdraw: April 3, 2017 Spring Break: March 13-17, 2016 Withdrawal Process: Students can withdraw from this class prior to the date listed in the Academic Calendar. It is not necessary to have approval from the instructor to withdraw from the course, but you should discuss the situation with the instructor prior to any action. Many times issues and concerns can be resolved with communication. Please review Refund/Repayment Policy and also check with the Office of Financial Aid to determine how this withdrawal might affect your current and future aid eligibility. OST2501 12/2016 Page 9 of 11

New College Withdrawal Policy Students who stop attending this class will be withdrawn from the class and receive a final grade of W1 (Withdrawn). Attendance includes participating in online or face-to-face environments as required. Student Rights & Responsibilities Students are responsible for reading and following all college policies outlined in the Student Handbook. Some of the most important are summarized below. The Handbook can be accessed at http://www.daytonastate.edu/academics.html under Student Resources. Academic Integrity In order to preserve academic excellence and integrity, the College expects you to know, understand, and comply with the Academic Integrity Policy, which prohibits academic dishonesty in any form, including, but not limited to, cheating and plagiarism. Grades conferred by instructors are intended to be, and must be, accurate and true reflections of the coursework actually produced and submitted by you. Cases of suspected academic dishonesty may be reported to the Judicial Affairs Office for resolution. A student who is found to have cheated will be reported to Judicial Affairs. The student will receive a grade of 0 on the assignment with no opportunity to resubmit the assignment for a different grade. If a student has previously taken this course with the current instructor or a different instructor, permission must be obtained from the current instructor to re-use previously submitted assignments. If permission is not obtained prior to the submission of the re-used assignment, the student may be determined to have self-plagiarized. This finding may result in a report to Judicial Affairs and the receipt of a grade of 0 on the assignment with no opportunity to resubmit the assignment for a higher grade. Honor Pledge: I, as a member of the DSC community, pledge that I will neither give nor receive unauthorized aid in my work nor will I present another s work as my own, nor will I tolerate anyone who does. For more information on academic integrity, view Honor Code. Academic Support Services Students with Disabilities: The Student Disability Services (SDS) Office provides tools and resources to students with documented disabilities. Students who self-disclose a documented disability and provide the required documentation to the SDS Office can receive confidential and reasonable accommodations to assist in their academic success. If you need accommodations, please contact the SDS Office at (386) 506-3238. To call Florida Relay dial 7-1-1, or the appropriate toll-free number: 1-800-955-8771 (TTY), 1-800-955-8770 (Voice). You can also find more information at http://www.daytonastate.edu/sds. OST2501 12/2016 Page 10 of 11

Veterans: If you are currently serving or have ever served in the U.S. Military, please feel free to visit the Veterans Center in the Lenholt Student Center (Bldg. 130, room 124) for any assistance or phone 386.506.3065. Please visit https://www.daytonastate.edu/admsvet/ The Division of Library and Academic Support provides the following unlimited services to students via tuition and fees at the time of registration. Academic Support Center: The Academic Support Centers (ASC) assist students on every campus to achieve their potential by providing the resources they need to become successful, independent learners. For more information please go to http://www.daytonastate.edu/asc/ or email ASC@DaytonaState.edu. Writing Center: For assistance with all stages of the writing process please visit the Writing Center (appointments recommended) www.daytonastate.edu/cwc Library and Research Services: The Daytona State Library offers many types of resources to support your research materials and assistance. www.daytonastate.edu/library Technical Support is available for FalconMail, printing, web usage, Faclon Online, and more. Students may call 386-506-4AID (4243) or e-mail FalconAid@Daytonastate.edu. Safety on Campus: Check your FalconMail after you register for information on accessing and updating your free Daytona State College Rave Alert account. You can also visit https://www.getrave.com/login/daytonastate. OST2501 12/2016 Page 11 of 11