Ericsson Wallet Platform (EWP) 3.0 Training Programs Catalog of Course Descriptions
Catalog of Course Descriptions INTRODUCTION... 3 ERICSSON CONVERGED WALLET (ECW) 3.0 RATING MANAGEMENT... 4 ERICSSON WALLET PLATFORM (EWP) 3.0 CUSTOMER CARE... 7 ERICSSON WALLET PLATFORM (EWP) 3.0 INFORMATION SECURITY...10 ERICSSON WALLET PLATFORM (EWP) 3.0 OVERVIEW...13 ERICSSON WALLET PLATFORM (EWP) 3.0 PARTNER WEB...15 ERICSSON WALLET PLATFORM (EWP) 3.0 RATING MANAGEMENT...17 ERICSSON WALLET PLATFORM (EWP) 3.0 SYSTEM ADMINISTRATION...20 ERICSSON WALLET PLATFORM (EWP) 3.0 CUSTOMER CARE-LIVE VIRTUAL...23 ERICSSON WALLET PLATFORM (EWP) 3.0 PARTNER WEB-LIVE VIRTUAL...25 Commercial in Confidence 2 2014
Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) LIV E Virtual Classroom Training (VCT) elearning (WBL) Workshop (WS) Short Article (SA) Structured Knowledge Transfer (SKT) mlearning Job duty analysis (JDA) Competence GAP Analysis (CGA) Commercial in Confidence 3 2014
Ericsson Converged Wallet (ECW) 3.0 Rating Management LZU1089741 R1A Description Customer staff that will use the Ericsson Converged Wallet Platform must be aware of the possibilities and features available with the solution. This course provides the participants with knowledge of Rating Management of the Ericsson Converged Wallet Platform. The course focuses on the configuration of rating functionality in the Charging system to support cross promotion and bundle use cases between telecommunication services and mobile financial services. Examples of how to build such configurations are explained and exercises focused on modifying existing as well as creating basic new use cases are performed. Learning objectives On completion of this course the participants will be able to: 1 Understand the Mobile Money and Ericsson Converged Wallet concepts 1.1 Understand EWP and ECW basic concept 1.2 Understand the Ericsson Converged Wallet network 1.3 Understand the benefits of integrating EWP with Ericsson Charging System 1.4 Be aware of configuration needed in the EWP and CS in order to enable external Rating in the ECW solution 1.5 Get an introduction to the rating concept and the Rating Management Application (RMA) 2 Understand the additional function of Rating Management in ECW 2.1 Get a deeper understanding of the RMA concept 2.2 Be aware of the RMA's GUI tools for editing and managing rating plans 2.3 Get an introduction to the most common conditions and modifiers in the RMA GUI used in ECW 2.4 Understand the usage of the different conditions 3 Understand the usage of Rating Management Application GUI 3.1 Understand the existing management tools in the RMA GUI 3.2 Get an introduction to the simulation tool in the RMA GUI 4 Read and understand the ECW Fee Rating and understand the function of Value Calculation and Financial Instruction 4.1 Have a deeper understanding of the tariff structures 4.2 Understand how to implement a complex user case step by step 4.3 See how different conditions are used to solve user case requirements
4.4 Understand how rating can be set-up for a P2P transfer 4.5 Understand the rating of the Value Calculation and the Financial Instruction 5 Read and understand the ECW Loyalty and Loyalty Rewards Rating 5.1 Have a deeper understanding of the tariff structures 5.2 Understand how to implement a complex user case step by step 5.3 See how different conditions are used to solve user case requirements 5.4 Understand how rating of loyalty and loyalty reward can be set-up 5.5 Understand the rating of the Value Calculation and the Financial Instruction 6 Read and understand the ECW Commission Rating 6.1 Have a deeper understanding of the tariff structures 6.2 Understand how to implement a complex user case step by step 6.3 See how different conditions are used to solve user case requirements 6.4 Understand how commission rating can be set-up in ECW 6.5 Understand the rating of the Value Calculation and the Financial Instruction 6.6 Understand how bonus can be used together with the Financial Instruction 7 Read and understand the ECW Discount and Promotion Rating 7.1 Have a deeper understanding of the tariff structures 7.2 Understand how to implement a complex user case step by step 7.3 See how different conditions are used to solve user case requirements 7.4 Understand how rating can be set-up for other value calculation such as Discount and Promotion 7.5 Understand the rating of the Value Calculation and the Financial Instruction 7.6 Understand how bonus is used together with the Financial Instruction Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, System Administrator, Application Developer, Business Developer. Prerequisites Successful completion of the following courses: Ericsson Wallet Platform (EWP) 3.0 Overview, LZU1089724 R1A Ericsson Wallet Platform (EWP) 3.0 Rating Management, LZU1089726 R1A Charging System (CS) 5.3 SDP Rating Management, LZU1089643 R1A Commercial in Confidence 5 2014
Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 3 EWP Basics and RMA overview in ECW Exercise Conditions and Rating Periods Exercise Ericsson Rating Engine Tools Exercise with RMA Fee Rating and Financial Instruction Examples Exercise Loyalty and Loyalty Rewards Examples Exercise with RMA Commissioning Examples Exercise Discount and Promotion Examples Exercise Summary & Further Reading Tips 2 hrs 1 hr 2 hrs 30 mins 30 mins 2 hrs 2 hrs 1 hr 1 hr 2 hrs 1 hr 1 hr 1 hr 30 mins 30 mins Commercial in Confidence 6 2014
Ericsson Wallet Platform (EWP) 3.0 Customer Care LZU1089723 R1A Description Customer staff that will use the Ericsson Wallet Platform must be aware of the possibilities and features available with the system. This course provides the participants with knowledge of Customer Care GUI of the Ericsson Wallet Platform. The course focuses on describing the role of the Customer Care and the operation that are reserved for Customer Care. It also briefly explains the associated roles and the interaction towards the same. Learning objectives On completion of this course the participants will be able to: 1 Understand Mobile Money concepts 1.1 Explain the Nodes that make the EWP 3.0 Solution 1.2 Understand Simple Traffic Interactions 2 GUI overview 2.1 Access the GUI 2.2 Find all functions in the CC GUI 3 Registration 3.1 Perform Registration of Service Providers / Account Holders and Accounts 3.2 Use the Basic Search function in the GUI 4 Account Holder Management 4.1 Manage the Account Holder 4.2 Manage Lifecycle 5 Accounts 5.1 Access the Account history 5.2 Link accounts 6 Quick Links 6.1 Use the Quick links for transfers 6.2 Interact with end users and authenticate 6.3 Be familiar with optional features 6.4 Change notifications 7 Voucher handling 7.1 Administer Vouchers
8 Advanced Search 8.1 Use the search function to do advanced searches 8.2 Search Identity History 8.3 Search Service Provider 8.4 Search coupons 9 Sanction handling 9.1 Blacklisted 9.2 Whitelisted 9.3 Sanction List 9.4 Sanction Scan 9.5 Manage sanction lists 10 Financial Admin 10.1 Adjustment on accounts 10.2 Transfer to Bank 10.3 Manage Custody Accounts 10.4 Manage System Accounts 10.5 Use the Operator Dashboard Target audience The target audience for this course is: Agents and Customer Care Prerequisites Successful completion of the following courses: There are no Prerequisites for this course. Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in a classroom environment. Commercial in Confidence 8 2014
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 Introduction to Ericsson Wallet Platform 3.0 Theory Session covering Registration of Account & Profile Management, Account & Lifecycle Management & Customer Care Services Exercises Summary & Questions Introduction with recap of Previous Day Theoretical lesson on Accounts and Transaction Investigation Theoretical lesson on Quick links and Voucher Management Theoretical lesson on Financial admin and Transaction Reversal Exercises based on Use Cases Summary & Further Reading Tips 2hrs 30mins 1hr 2hrs 30mins 30mins 1hr 30mins 30mins 3hrs 30mins Commercial in Confidence 9 2014
Ericsson Wallet Platform (EWP) 3.0 Information Security LZU1089727 R1A Description Customer staff that will use the Ericsson Wallet Platform must be aware of the possibilities and features available with the system. The course focuses on the Security Concepts, Info Leakage Prevention, Security Awareness, Security in EWP and ECW and Security Ways of Working Operation and Support. Learning objectives On completion of this course the participants will be able to: 1 Understand what is Security 1.1 Technical security 1.2 Security behaviors 2 Detect situations where there is a risk for information leakage due to social engineering 3 Promote Security Awareness 3.1 Have an overview of what needs to be protected 3.2 Be aware about what security actually is and how it affects EWP 3.3 Introduce basic security concepts, so we speak the same language 3.4 Introduce business security requirements and where they come from 3.5 Introduce EMMS security principles and how they affect us 3.6 Introduce common web vulnerabilities and how we protect against them 3.7 Overview of future security awareness sessions 3.8 Some truths and realities about security 4 Information Security Concepts 4.1 Use basic terminology 4.2 Explain some of the basic encryption techniques 4.3 Clarify how to preserve integrity 4.4 Discuss Authentication methods 5 Understand and configure information security in EWP and EWC 3.0 5.1 Understand how attacks on EWP/ECW can take place 5.2 Understand how EWP/ECW protects itself against attacks and which security features are included in the product 5.3 Understand why there security features exist in the product and why they must be
enabled 6 Know the Security Ways of Working for Operations and Support 6.1 Understand the EWP/ECW support processes 6.2 Understand what is expected from you when working with EWP/ECW support 6.3 Understand why you must behave in a certain manner Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, System Administrator, Application Developer, Business Developer Prerequisites Successful completion of the following courses: Ericsson Wallet Platform (EWP) 3.0 Overview, LZU1089724 R1A Duration and class size The length of the course is 2 days and 0 hours and the maximum number of participants is 16. Learning situation This course is based on theoretical and instructor-led lessons given in a classroom environment. Commercial in Confidence 11 2014
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 Introduction Information leakage prevention and social engineering Security Awareness Security concepts Information security in EWP and ECW 3.0 Security Ways of Working for Operations and Support 1hr 2hrs 3hrs 3hrs 2hrs 1hr Commercial in Confidence 12 2014
Ericsson Wallet Platform (EWP) 3.0 Overview LZU1089724 R1A Description Customer staff that will use the Ericsson Wallet Solution must be aware of the possibilities and features available with the system. The course focuses on describing the features of, the architecture and how sample transactions are handled. It also focuses on the structure and function of the solution with particular emphasis on all nodes involved and node capabilities. The node platforms and interfaces are examined along with the service features, both basic and optional. The course prepares students for further study on specific areas and applications so that the Ericsson Wallet solution can be utilized to its full potential. Learning objectives On completion of this course the participants will be able to: 1 Explain the nodes that comprise the Ericsson Wallet Platform 3.0 Solution 1.1 Introduce Mobile Money Concepts and Ericsson Wallet Platform 1.2 Identify and Describe the Architecture of Ericsson Wallet Platform 1.3 List and Understand the Core Modules of Ericsson Wallet Platform 1.4 Understand Simple Traffic Interactions 2 Explain User Management in Ericsson Wallet Platform 3.0 2.1 Understand the Concept of Actors and Profiles in EWP 3.0 2.2 List EWP 3.0 Customer Management Tools 2.3 Describe Account and Profile Management 3 Understand System Features as Outlined in the CPI Documentation 3.1 Identify EWP 3.0 Services 3.2 Describe and Understand EWP 3.0 Features 3.3 Understand concepts of Rating, Fees and Commissioning 3.4 Describe Converged Wallet Implementation and Benefits 4 Understand Security and Fraud Considerations 4.1 Identify Security and Fraud Considerations in EWP 3.0 4.2 List Security Mechanisms in EWP 3.0 4.3 Learn Best Practice Approaches to reduce Security and Fraud Risks
Target audience The target audience for this course is: Service Planning Engineer, Service Design Engineer, Network Design Engineer, Network Deployment Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, System Administrator, Application Developer, Business Developer Prerequisites Successful completion of the following courses: There are no Prerequisites for this course. Duration and class size The length of the course is 1 day and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Ericsson Wallet Platform 3.0 Network Architecture, Node Functions and Traffic Cases 2hrs 30mins 1 User Management and Profile Management 1hr Features and Functionality 1hr 30mins Security Design and Fraud Considerations 1hr Commercial in Confidence 14 2014
Ericsson Wallet Platform (EWP) 3.0 Partner Web LZU1089725 R1A Description Customer staff that will use the Ericsson Wallet Solution must be aware of the possibilities and features available with the system. This course provides the participants with knowledge of Agent GUI of the Ericsson Wallet 3.0 Platform.The course focuses on describing the role of the agent and the operation that are reserved for Agents. It also briefly explains the associated roles and the interaction towards the same. Learning objectives On completion of this course the participants will be able to: 1 Understand Mobile Money Concepts 1.1 Understand Mobile Money Concepts 1.2 Explain the Nodes that make the EWP 3.0 Solution 1.3 Understand Simple Traffic Interactions 2 Access Partner Web 2.1 Access Partner Web 2.2 Find all Functions in the Partner Web 3 Perform registration of Customers 3.1 Perform registration of Customers 4 Identify all the Financial Operations 4.1 Identify all the Financial Operations 4.2 Perform the financial Operations that rea available 5 Understand the Statistics 5.1 Understand the Statistics 5.2 Handle the settings that is available
Target audience The target audience for this course is: Agents and Customer Care Prerequisites Successful completion of the following courses: There are no Prerequisites for this course. Duration and class size The length of the course is 1 day and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Ericsson Wallet Platform 3.0 Functions and Traffic Cases and roles 2 hrs 1 Exercises 3hrs 30mins Summary and Questions 30mins Commercial in Confidence 16 2014
Ericsson Wallet Platform (EWP) 3.0 Rating Management LZU1089726 R1A Description Customer staff that will use the Ericsson Wallet Platform must be aware of the possibilities and features available with the system. This course provides the participants with knowledge of Rating Management of the Ericsson Wallet Platform. The course focuses on general technical knowledge of Rating Management Application, configuration procedures and examples on how to create/build and edit tree structures. Learning objectives On completion of this course the participants will be able to: 1 Understand Mobile Money Concepts 1.1 Understand the Ericsson Wallet Platform concept 1.2 Understand the network layout 1.3 Know the different features included in Ericsson Wallet Platform 1.4 Understand the configuration needed to configure rating in EWP 1.5 Get an introduction to the rating concept and the Rating Management Application (RMA) 2 Understand the function of Rating Management in EWP 2.1 Get a deeper understanding of the RMA concept 2.2 Understand the RMA's GUI tools for editing and managing rating plans 2.3 Get an introduction to the most common conditions in the RMA GUI for EWP 2.4 Understand the usage of the different conditions 3 Understand the usage of Rating Management Application GUI in EWP 3.1 Understand the existing management tools in the RMA GUI 3.2 Get an introduction to the simulation tool in the RMA GUI 4 Read and understand the EWP Fee and Loyalty Rating Tree 4.1 Have a deeper understanding of the tariff structures 4.2 Understand how to implement a complex user case step by step 4.3 See how different conditions are used to solve user case requirements 4.4 Understand how rating can be set-up for a P2P transfer, cash-in, cash-out and transfer to voucher 4.5 Understand how loyalty reward is rated
5 Read and understand the EWP Commission Rating Tree 5.1 Have a deeper understanding of the tariff structures 5.2 Understand how to implement a complex user case step by step 5.3 See how different conditions are used to solve user case requirements 5.4 Understand how rating can be set-up for cash-in commission and how commission can be rated for other user cases 5.5 Get an introduction to rating of commission tax Target audience The target audience for this course is: Service Design Engineer, Service Deployment Engineer, System Technician, Service Technician, System Engineer, Service Engineer, Application Developer, Business Developer Prerequisites Successful completion of the following courses: Ericsson Wallet Platform (EWP) 3.0 Overview, LZU1089724 R1A Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in a classroom environment. Commercial in Confidence 18 2014
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 Introduction to Ericsson Wallet Platform 3.0, Mobile Money Concepts and the design of the System Exercise Rating Management Application Exercise Ericsson Rating Engine Tools RMA Exercise Fee & Loyalty Rating Examples Exercise Commissioning & Commissioning Tax Examples RMA Exercise Summary & Further Reading Tips 1 hr 30 min 2 hrs 30 min 30 min 1 hr 30 min 1 hr 30 min 1 hr 3 hrs 30 min Commercial in Confidence 19 2014
Ericsson Wallet Platform (EWP) 3.0 System Administration LZU1089728 R1A Description Customer staff that will use the Ericsson Wallet Platform must be aware of the possibilities and features available with the system. This course will provide the participants the skills to operate and configure the Ericsson Wallet (EWP) 3.0 Platform. The course will examine in depth the features, the architecture and how complex transactions are handled. It also focuses on the structure and function of the solution with particular emphasis on all nodes involved and node capabilities. Participants will also engage in a complex set of configuration and operation exercises as part of this training in order to build their competence on the system. The node platforms and interfaces are examined along with the service features, both basic and optional. The course teaches students administration and operation of the Ericsson Wallet Platform in case of standalone implementation as well as when this is integrated with the Ericsson Charging System (Converged Wallet) so that it can be utilized to its full potential. Learning objectives On completion of this course the participants will be able to: 1 Explain the purpose and Outline the functions of Ericsson Wallet Platform. 1.1 Identify the main architecture components of EWP 3.0 1.2 Understand System Architecture and Identify Core EWP Nodes 1.3 Illustrate selected traffic/use cases 2 Evaluate Features and Functionality 2.1 Compare Features Used 2.2 Understand Function of the Notification Service 2.3 Identify all EWP 3.0 Services 3 Describe and Understand Fees and Commissioning 3.1 Understand Fees and Commissioning 3.2 Configure Fees 3.3 Configure Commissioning 3.4 Understand Tax on Commission Functionality
4 Evaluate and Learn Converged Wallet (Optional) 4.1 Understand Converged Wallet Functionality 4.2 Examine Converged Wallet Benefits 4.3 Identify Mobile Money Context 4.4 Examine External Rating Functionality 5 Identify and Understand Security and Fraud Considerations 5.1 Explore Security and Fraud Considerations 5.2 Examine Fraud Prevention Mechanisms 5.3 Explore EWP Security Methods 5.4 Identify Need for Data Encryption 6 List Configuration Tools 6.1 Examine EWP Administration Tool 6.2 Explore Admin Tool Functionality Target audience The target audience for this course is: Service Planning Engineers, Service Design Engineers, Network Design Engineers, Network Deployment Engineers, Service Deployment Engineers, System Technicians, Service Technicians, System Engineers, Service Engineers, System Administrators, Application Developers, Business Developers. Prerequisites Successful completion of the following courses: Ericsson Wallet Platform 3.0 Overview, LZU1089724 R1A UNIX Fundamentals Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in a classroom environment. Commercial in Confidence 21 2014
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 Ericsson Wallet Platform 3.0 In-depth Overview, Main Features and Traffic Cases Exercises Features and Functionality Fees and Commissioning Converged Wallet Exercises Security and Fraud Control Ericsson Wallet 3.0 System Configuration Tools Exercises 2hrs 30mins 1hr 1hr 30mins 1hr 30mins 1hr 30mins 1hr 30mins 2hrs 30mins Commercial in Confidence 22 2014
Ericsson Wallet Platform (EWP) 3.0 Customer Care-Live Virtual LZU1089815 R1A Description Customer staff that will use the Ericsson Wallet Solution must be aware of the possibilities and features available with the system. This course provides the participants with an Overview of Customer Care GUI of the Ericsson Wallet 3.0 Platform.The course focuses on describing the role of Customer Care and the operation that are reserved for CC Agents. It allows the participant to have an interactive walk through of the Customer Care GUI during the session. Learning objectives On completion of this course the participants will be able to: 1 Evaluate Mobile Money 1.1 Understand Mobile Money Concepts 1.2 Understand Simple Traffic Interactions 2 Identify & Learn EWP Customer Care GUI 2.1 Identify and Access the CC GUI 2.2 Perform Registration of New Account Holders 2.3 View and Change Account Holders 2.4 View Accounts and Transactions 2.5 Use Quick Link in-built Functions 2.6 Understand and Support Voucher Handling Functions 2.7 Assess Advanced Search Functionality 2.8 Understand Sanction Functionality 2.9 Understand Financial Administration/Operations Target audience The target audience for this course is: Agents, Customer Care Commercial in Confidence 23 2014
Prerequisites Successful completion of the following courses: There are no Prerequisites for this course. Duration and class size The length of the course is 6 hours spread over 2 session and the maximum number of participants is 6. Learning situation This course is based on interactive practical & theoretical instructor-led lessons given in a live virtual classroom environment. Time schedule The time required always depends on the knowledge of the attending participants. The time for covering the topics which is stated below can be used as an estimate. Session Topics in the course Time (min) Introduction to Mobile Money Concepts 75 1 Understand Traffic Case and Roles 30 Introduction to Customer Care GUI 75 2 Walkthrough and Implementation of CC GUI features 135 Summary and Questions 45 Commercial in Confidence 24 2014
Ericsson Wallet Platform (EWP) 3.0 Partner Web-Live Virtual LZU1089866 R1A Description Customer staff that will use the Ericsson Wallet Solution must be aware of the possibilities and features available with the system. This course provides the participants with an Overview and Walkthrough of the Operation of Partner GUI for Ericsson Wallet Platform 3.0.The course outlines the role of the agent and the operation that are reserved for Agents. It also briefly explains the associated roles and the interaction towards the same. Learning objectives On completion of this course the participants will be able to: 1 Evaluate Mobile Money 1.1 Understand Mobile Money Concepts 1.2 Understand Simple Traffic Interactions 2 Identify EWP Partner Web GUI 2.1 Overview of EWP Partner Web GUI 2.2 Understand the structure and layout of the GUI 2.3 View own account history 2.4 Use searching functions in the GUI 2.5 Examine how to Register of Account Holders and Accounts 2.6 Evaluate Cash-In and Cash-Out Function 2.7 Initiate Voucher transfers 2.8 Understand Float transfers 2.9 Evaluate Batch transfers functionality 2.10 Examine Purchase of airtime 2.11 Understand Statistics filtering and exporting 2.12 Configure Point of sale Target audience The target audience for this course is: Agents, Customer Care Commercial in Confidence 25 2014
Prerequisites Successful completion of the following courses: There are no Prerequisites for this course. Duration and class size The length of the course is 3 hours spread over 1 session and the maximum number of participants is 6. Learning situation This course is based on interactive practical & theoretical instructor-led lessons given in a live virtual classroom environment. Time schedule The time required always depends on the knowledge of the attending participants. The time for covering the topics which is stated below can be used as an estimate. Session Topics in the course Time (min) Introduction to Mobile Money Concepts 30 1 Evaluate Traffic Case and Roles 15 Walkthrough and Interact with Partner GUI 105 Summary & Questions 30 Commercial in Confidence 26 2014