Blended elearning: Version 2.0 David Metcalf, Researcher, University of Central Florida / RWD Technologies Larry Bielawski, Principal Consultant, RWD Technologies, Inc. May 18 19, 2006 Produced by 101
Defining A Blended Learning Strategy: Converging Technology, Process and Methods Presented by: David S. Metcalf II, Ph.D. Researcher Institute for Simulation and Training University of Central Florida Dr. Larry Bielawski Principal Consultant RWD Technologies, Inc. Baltimore, MD Agenda Blended Learning ISD Overview ISD Models IT infrastructure Emerging standards Expanded view of Blended Learning- OL, PS, KM Case Examples of expanded view Enterprise Learning Examples Encompassing education Common Approaches Getting Started Checklist Page 1
Basis of Presentation Blended elearning, Bielawski and Metcalf, HRD Press, Enterprise-Class Edition 2005 Puts Enterprise Learning in context of a larger blended learning and knowledge management perspective mlearning, David Metcalf, HRD Press 2005, Pocketbook format available elearning Overview Exercise: identifying elearning methods Page 2
Some Common Themes for Enterprise Learning Solutions Rigorous Instructional Design Effective learning solutions apply multiple methods for optimal learning Instructional design considerations include: End user profile (readiness, number, and location) Network constraints (conducive or restrictive) Instructional content stability (stable or dynamic) Type of content (simple or complex) Level of use (light or heavy) Budget Page 3
Exercise: Common ISD Models List common models or frameworks you have used? Objectivist Models Constructivist Models Hybrid Models What research is this based on? Consistent Application of Adult Learning Principles Prepare Me Culture & change management Corporate communication Tell Me Conceptual presentations in classroom Computer-based overviews Show Me Demonstrations One-on-one coaching Let Me Practice exercises, workshops Interactive simulations Help Me Job aids, on-line help, tutorials Help desk Page 4
Reuse: GSK Documents, performance support tools, training materials in multiple formats (Paper, PDF, HTML, SCORM Course shell) from the same base of content GSK Procurement and GMS Page 5
Content Reuse: SimplexGrinnell Internet, Intranet, and CD-ROM-based Program with breakout introductory videos, change management documents, student guides, and performance support materials all built from the same integrative program package The First Building Block Learning Attitudes Concepts Facts Processes Procedures People have basic learning needs in any organization How How People Learn Live Live classroom instruction Synchronous distance learning Asynchronous distance learning Self Self learning experiences using conventional media Self Self learning experiences using e-learning techniques Page 6
The Second Building Block Learning How How Performance Support is is Provided Hands-on training Structured on-the-job training (SOJT) Documentation Electronic delivery of of information (EDMS) Electronic/embedded performance support systems (EPSS) Performance Support Coaching and Mentoring Procedures and Job Aids On-line Help Electronic Perf. Support Embedded Perf. Support While not always recognized, work place learning has the greatest impact on performance A Comprehensive Learning and Performance Support Model Learning Attitudes Concepts Facts Processes Procedures Performance Support Coaching and Mentoring Procedures and Job Aids On-line Help Electronic Perf. Support Embedded Perf. Support Knowledge Management Knowledge transfer from accomplished performers Sharing of best practices and lessons learned Connection to experts and high value information Lifelong continuous learning environment Knowledge workers who change the business Page 7
Example: NASA Web Interactive Training Project DaimlerChrysler DieSetter Course Page 8
Honeywell Automation College 3 step process 1) Facilitated WBT prework in LearningSpace 2) Hands-on, performance-based instruction in controlled classroom lab 3) Synchronous and Asynchronous WBT Updates using Placeware and/or update links to LearningSpace courses Honeywell Automation College Page 9
3Com Education Services 3Com manages all courses, administration, and credentialing of programs Outsources online registration, e-commerce, and testing to Learning Service Provider partner Seamless link between 3Com and Provider Same registration, e-commerce, and testing system used for several programs including 3Com University training event, Master of Network Science credential, and some partner programs http://www.3com.com/support/mns/index.html 3Com MNS Page 10
3Com University Learning Assistant Palm-based sales assistant tool for internal and external sales and partner network Office and Home Networking Solution information Available through 3Com University Rolled out globally in 2001 Features dynamic graphics, TOC, knowledge checks Challenges of Enterprise ISD Exercise: Listing challenges Page 11
Challenges to Enterprise Learning Learners are geographically dispersed Timelines are short and budgets are tight Resources to develop and deliver training are limited Learners can t leave the job to attend class Training must address a variety of user needs Incremental upgrade training is on-going Users need support back on the job Best practices must be captured and shared Differences in Enterprise elearning Very process oriented learning approach Leverage synergy between change management and job design effort Coincides with business change and changes in corporate curriculum approach Job tasking is defined and makes learning objectives development easier Mapping and upgrade of technical infrastructure is an implementation necessity Learning technology infrastructure requirements can be added to the specification Touch every knowledge worker in the organization Natural Business Driver to explore alternatives to traditional approaches Page 12
Enterprise e-learning Applies both virtual classroom and online self study technology Designed to support dynamic and rapidly changing content and diverse learner groups Designed to support low bandwidth environments and extremely large learner populations Easily maintainable using commercially available development tools Low development and ownership costs ($7-15K per FH rather than $25-30K per FH) Development techniques Enterprise-scale processes Corporate Universities Page 13
A Blended Learning Architecture Collaboration Management/Customer Interface Synchronous Sessions Instructor-Led Content Conversion Content Development O-T-S Courses Testing Curriculum and Content Management Training Administration Mobile ecomm Database & Server Infrastructure ERP Network and Communications Copyright 2001 RWD Technologies Fujitsu FOCUS! Implementation Planning Analysis and Design Integration of LMS, Synchronous Tools, Collaboration Tools, Learning Portal, Off-the-shelf courses, Custom courses, SAP course, Performance Support solutions, and KM solutions ROI and ROK studies Course Demonstration Page 14
FLASH 192 E-Learning Evolution Benefit Procurement savings Efficiency Flexibility Visibility ROI Learning under one roof Aligned to HR processes Personalised Learning Best Development fit Career planning Learning Management LRC, Intranet, Internet Access Deliverable Commercial Enterprise Research Link BAE Trial Embedding KM into Learning Behaviours, Culture, Motivation March 1998 Dec 1998 Jan 2000 Feb 2001 Change Sept 1998 from Richard West, Organisational and e-learning Manager, BAE SYSTEMS Page 15
e- Learning in operation at BAE SYSTEMS Delivery Mechanism Infrastructure Content Applications Measures Pro-Cure Measures Knowledge LMS Free at point of access Learning Requirements Measures LRC Clinics & Call Centre Pay per employee/per business Area Business Groups JVs Customers Partners Suppliers Community Specific portals with Benchmarking service and team diagnostic available Desktop LRCs Home Northrop Grumman Training vs. Knowledge Systems The Goal is Zero Time to Knowledge Training System Training Static, Hard-to-Change Content Event (Just-in-Case) Broadcasting $$ In Training Short-term Transfer Cost Center Isolated Knowledge Source Instructional Designers as Process Specialists Training Value(t) Decreases Expensive Knowledge System Knowledge Dynamic, Smart Content Process (Just-in-Time, Just-Enough) Network & Community $$ In Support Total Knowledge Lifecycle Corporate Asset Centralized Knowledge Base Instructional Designers as Knowledge Managers Knowledge Value(t) Increases Invaluable *Developed By LeadingWay Corporation Page 16
Learning Northrop Grumman Training vs. Knowledge Systems Creates Knowledge Generates Capability Facilitates Change Business Performance Business Growth Learning must equal or exceed the level of change to be successful Learning is not relevant if not geared to enhancing performance or accelerating growth from Jeff Wessels, Project Leader, Knowledge Management Northrop Grumman Increasing Operational Efficiencies F/A-18 Structural Issues Tracking System Learning: Capturing Knowledge Issues Documented in a Standard Format Indexed to Aircraft Coordinates Linking: Organizing and Sharing Knowledge Issues Linked to Airframe Web Site Categorized by Root Cause Organized To Speed Information Access Leveraging: Re-Using and Adapting Existing Knowledge Provides Essential Data for Lessons Learned, Root Cause Analysis & Training Beyond-the-Floor Lean Impact: 98% Reduction in Customer Response Time Page 17
Northrop Grumman People Thrust Tacit Knowledge Capture Applying Digital Video & IT Solutions to Capture Critical Knowledge Discipline Mgmt Process Tracking, Retaining & Developing Talent 35 Areas, Such as Software, Aero, Structures 1 2 3 4 5 IPT A DM DM IPT B IPT C IPT D DM DM DM Communities of Practice (COP) Started Developing Formal, Boundary Spanning COPs Instrumentation & Data Systems Structures E,L&T Managers Composites Growing Pull For Additional Communities Technology to Support People Providing Document Management and Collaboration For the Communities of Practice Expanding the Use of Xref, an Expert Locator, Throughout ACS and ISS Collaboration Tools Groupware Tools Internet Conferencing Virtual Classrooms Discussion Boards Blogs, Wikis, IM Chat KM Tools for Affinity Groups RWD s elearning Academy Combines Collaboration Technologies Page 18
Knowledge exchange Documents Instruction Knowledge bases Access to expertise E-learning spaces Ongoing integration of work and knowledge PlumTree Knowledge worker s Mongoose desktop Documentum Infoworkspace Oracle Autonomy Engenia Notes Livelink K-station Verity DocuShare Intraspect Sharenet Abridge Geneva Discovery Wiki Knexa Question Quiq Tacit Organik Clerity AskMe Teamware Plaza Communispace Communities ArsDigita of practice CiviServer CiviServer Pensare ecircle Experience Webcrossing Cassiopeia Athenium Tapped in FirstClass Prospero Webfair Astound Caucus OpenTopic LearningSpace Webex UBB BlackBoard PlaceWare Evoke Motet Webboard WebCT eshare Centra imeet NetMeeting StuffinCommon Interwise Marratech SameTime Blaxxun OneStopMeeting VirtualMeeting PowWow ConferenceRoom Synchronous Ichat interactions Fleeting interactions virtualteams eproject eroom QuickPlace Prism Project spaces iteamroom SharedPlanet OpenItems Bungo Website communities Buzzpower TalkCity Coolboard PeopleLink egroups InterCommunity WeTalk Discussion groups Work (AltaVista) Conversation Etienne Wenger Social structures Delphi Electronics Outsourcing of Learning and Education Formed a vendor consortium company called Sigma Learning RWD leads the consortium with LDI for soft skills training and Kettering Institute for matriculated technical curriculum Special program with University of Dayton Master of Science in Engineering Management Serves Delphi sites throughout the country Live virtual classroom sessions and recordings Degree, plus coveted Six Sigma Black Belt corporate designation in Delphi Page 19
Screen from Delphi and University of Dayton Florida Space Research Institute Background Public / Private Partnership formed in 1999 Core funding from Florida Governor s Office Industry-led Board of Directors Facilitate collaboration and partnerships among the state's academic institutions, industry, and federal agencies to support statewide space-related education, training, research and technology development. Space Research Spaceport Technology Development Lifelong Learning & Workforce Development (per statute) ALE Page 20
ALE Features Asynchronous e-learning modules Asynchronous assessments Asynchronous community collaboration (threaded discussion boards) Synchronous facilitator-led, webbased training Synchronous assessments (live, online) Synchronous community collaboration (embedded real-time chat) Synchronous small group collaboration (virtual meeting rooms utilizing voice over-ip with electronic white boards and application sharing capability) High-end graphics Video Audio Virtual 3D environments Flash-based embedded instructional interactions/simulations Shocked Authorware interactive learning modules and assessments Competency mapping and skill gap management Certification management SCORM-compliant data capture Multiple data reporting capabilities Embedded e-mail feedback feature Courses:The Shuttle Program Page 21
Think Globally, Act Locally Important to think in terms of an organizational strategy for Learning Build architecture iteratively to achieve immediate returns AND support future initiatives Optimize existing investments in technology and combine it with people and process Enable new learning models across the organization (communities of practice, chat spaces, peer-to-peer) Create value from existing knowledge- new program creation Getting Started Establish program and certification criteria Test development and delivery Initial test item creation Initial test item analysis Automated database input of formatted document Quality control/version control Test information and ecommerce setup Deployment Psychometric testing (optional) Reporting Fulfillment of certification Page 22
Contact Info David Metcalf, Ph.D. Institute for Simulation and Training University of Central Florida 407-882-1496 dmetcalf@ist.ucf.edu Larry Bielawski, D.Sc. RWD Technologies, Inc. Baltimore, Maryland 443-831-0435 lbielawski@rwd.com URLs: http://www.ist.ucf.edu http://www.rwd.com Page 23