STUDENT ASSESSMENT BOOKLET

STUDENT ASSESSMENT BOOKLET CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT W O R K I N G I N C O M M U N I T Y S ERVICES F o r c l a s s r o o m - b a s e d s t u d e n t s C H C C O M 0 0 5 C o m m u n i c a t e a n d w o r k i n h e a l t h a n d c o m m u n i t y s e r v i c e s C H C L E G 0 0 1 W o r k l e g a l l y a n d e t h i c a l l y Student first name: Student last name: Insert RTO logo and contact details

ASSESSMENT OVERVIEW This Student Assessment Booklet includes all your tasks for assessment of the units: CHCCOM005 Communicate and work in health and community services CHCLEG001 Work legally and ethically. ABOUT YOUR ASSESSMENTS This cluster requires that you complete 8 assessment tasks. You are required to complete all tasks to demonstrate competency in these units. Assessment Task Assessment Task 1: Questions and answers Assessment Task 2: Case studies Assessment Task 3: Role plays Assessment Task 4: Project Report Assessment Task 5: Workplace task Assessment Task 6: Workplace task Communicate with clients Assessment Task 7: Project Workplace improvements Assessment Task 8: Project feedback and skills development About this task You must correctly answer all 21 questions. There are five case studies in this task. You are to read and complete the questions for each one. There are four role plays in this task. You are to show that you have the required skills and knowledge to deal with each scenario. You will also need to read background information and answer questions. You are to complete a template form to report suspected child abuse, based on one of the scenarios in Assessment Tasks 2 and 3. You are to find and discuss a number of workplace policies and procedures, and also a job description for a job you would like to have in the future. You are to be watched by your assessor during your work placement service as you communicate with clients. For this task you will need to do the following: Identify two workplace practice improvements. Write an email to your work placement supervisor to suggest improvements. Meet with your supervisor to discuss your suggestions. Write a short report to record the outcomes of your discussion. For this task you are to get feedback about your skills development and answer some questions based. Supporting resources You may like to look at the following websites, books and documents for more information about the topics related to this cluster: Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW. Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW. SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 3

ASSESSMENT TASK COVER SHEET ASSESSMENT TASK 1 Students: Please fill out this cover sheet clearly and accurately for this task. Make sure you have kept a copy of your work. Name: Date of birth: Student ID: Cluster: Working in Community Services Units: CHCCOM005 Communicate and work in health and community services CHCLEG001 Work legally and ethically Student to complete Assessor to complete Resubmission? Student Sufficient/ Assessment Task Y/N initials insufficient Date Written questions STUDENT DECLARATION I declare that these tasks are my own work. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s. I have correctly referenced all resources and reference texts throughout these assessment tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student signature: Student name: Date: SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 7

ASSESSOR FEEDBACK Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student s file with the evidence. Assessor signature: Assessor name: Date: SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 8

ASSESSMENT TASK 1: WRITTEN QUESTIONS TASK SUMMARY: This is an open book test you can use the Internet, textbooks and other documents to help you with your answers if required. You must answer all 21 questions correctly. Write your answers in the space provided. If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering. You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to textbooks and other learning materials. Access to a computer and the Internet (if you prefer to type your answers). WHEN DO I DO THIS TASK? You will do this task in the classroom or for homework your assessor will advise. Write in your due date as advised by your assessor: WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following: Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally. SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 9

QUESTION 1 What are the Australian Privacy Principles and what do they cover? QUESTION 2 Provide an example to explain informed consent. SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 10

QUESTION 3 Provide three examples of how you would protect client or customer information. Example 1: Example 2: Example 3: QUESTION 4 a) What is the Universal Declaration of Human Rights? Who uses this? SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 11

ASSESSMENT TASK 2: CASE STUDIES TASK SUMMARY: Complete the questions that follow each case study. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to textbooks and other learning materials Access to a computer and the Internet (if you prefer to type your responses). WHEN DO I DO THIS TASK? You will do this task in the classroom or as homework your assessor will advise. Write in your due date as advised by your assessor: WHAT DO I NEED TO HAND IN? Your answers to the questions in each case study. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following: Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally. SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 39

CASE STUDY 1 NORNI AND JIM Norni and Jim talked frankly about ageing and death long before either of them reached old age. They both agreed that they did not want to be kept alive artificially and that they would like to refuse treatment when they no longer had a good quality of life. When Jim entered residential aged care he specified his wish which was recorded on his file. His wife had a medical power of attorney for him so that she could make decisions about his treatment if he was not able. After a period of time his health worsened. He no longer knew his wife and suffered pain and discomfort. He suffered many chest infections. After one particularly bad chest infection Norni spoke to Jim s doctor and said that she no longer wanted his chest infections to be treated with antibiotics. The doctor knew Jim s wishes and agreed that this was what he would have wanted. His next chest infection was his last. He died peacefully and with dignity. One of the personal care workers was heard to say in the staff room, I can t believe the doctor didn t give Jim antibiotics. He would have been alive now if he had. That s malpractice! His wife probably just wanted his money quicker. 1. How has the personal care worker breached ethical requirements? SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 40

ASSESSMENT TASK 3: ROLE PLAYS TASK SUMMARY: There are four role plays in this task. Some role plays have background information that you will need to read and there are also some questions to complete. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Your assessor will play the role of the client/colleague in each role play. WHEN DO I DO THIS TASK? You will do this task in the classroom or as homework your assessor will advise. Write in your due date as advised by your assessor: WHAT DO I NEED TO HAND IN? You do not have to submit anything for these role plays WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not shown the right skills/techniques during any of the role plays, they will give you some feedback and you will need to do the role play again. SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 59

ROLE PLAY 1: HERRIOT AND THE CARE WORKER This role play is a continuation of Case Study 5 from Assessment Task 2. In this role play your assessor will play the role of Herriot. Herriot is going to tell you some things. You will need to take notes about what Herriot says to you, as you will need to discuss her situation with your supervisor in Role Play 2. As part of this role play you should: Listen to what Herriot has to say. Use verbal and non-verbal communication techniques to show Herriot your concern, show respect, and to make sure you have understood her correctly Respond appropriately to what Herriot tells you Ask for permission to take notes Explain what you will do with the information that Herriot has given you. Your assessor will refer to the following checklist when observing your performance: Demonstrate effective communication skills Check understanding and demonstrate empathy and respect Respond appropriately Respect the confidentiality of the disclosure Explain duty of care to client and mandatory reporting requirements What do I need to hand in for this role play? You do not need to hand in anything Have I completed this? SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 60

ASSESSMENT TASK 4: PROJECT REPORT TASK SUMMARY: Students are to fill out the report template provided based on Herriot s scenario. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to textbooks and other learning materials Reference to Herriot s case study and role play (see Assessment Tasks 2 and 3) A copy of the Report of a Reasonable Suspicion of Child Abuse and/or Neglec template. (Word template to be provided by your assessor.) Access to a computer with Microsoft Word to complete the form. WHEN DO I DO THIS TASK? Students will do this task in the classroom or as homework advise the students as to which is required. Provide students with the due date for this assessment so they can write it in their Student Assessment Booklet. WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not satisfactorily completed the report, they will give you some feedback and you will need to re-complete the task. INSTRUCTIONS: Using the information that you have discovered about Herriot s reported abuse in Herriot s case study and role plays (Assessment Tasks 2 and 3), complete the Report of a Reasonable Suspicion of Child Abuse and/or Neglect form to report the suspected abuse to the appropriate authorities. You must complete this form as fully as you are able with the information that you have. Where you do not have the requested information write Unknown. The form should be typed (not handwritten) and presented in a professional manner. The information must be factual, accurate and objective. A copy of the form has been reproduced here for your reference. Your assessor will provide you with the Word document to complete. What do I need to hand in for this task? The completed Report of a Reasonable Suspicion of Child Abuse and/or Neglect Word document Have I completed this? SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 67

REPORT OF A REASONABLE SUSPICION OF CHILD ABUSE AND/OR NEGLECT I am a worker of the and I have become aware, or reasonably suspect, that the following child/ren: a) have/has been harmed; or b) are/is at risk of being harmed. 3. DETAILS OF CHILD/REN AND FAMILY (complete all that are known) Child/ren s names including aliases (write unborn child if child is not yet born) Gender Age and/or date of birth (if known) Cultural Identity (if known) Parent/s or carer/s names including aliases Gender Age and/or Date of Birth (if known) Cultural Identity (if known) Child/ren s usual address and contact details (if known): Are the child/ren living in more than one household (if known): Yes No If yes, what is the other address (including contact details and which child/ren reside there)? Details of other relevant person/s and household member/s: SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 68

ASSESSMENT TASK 5: WORKPLACE TASK TASK SUMMARY: You will need to locate and discuss a number of workplace policies and procedures, and a job description. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to your work placement service. Access to your work placement s policies and procedures. A job description for a position in your work placement service WHEN DO I DO THIS TASK? During one of your assessor s visits to your work placement service. Write in the date of your assessor s work placement visit: WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they will give you some feedback and you will need to do the specific task again. If your assessor marks any of your written answers as incorrect, you will need to either: Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally. INSTRUCTIONS: For this task you must to locate the following policies, procedures and codes at your work placement service: Privacy and confidentiality Access and equity Reporting of abuse Code of ethics. You must also locate a job description for a position that you would be interested in. You will discuss each policy and procedure with your assessor they will ask you questions. Your assessor will ask how each policy and procedure relates to the work you have been doing, or how it relates to the work you have seen others do. Your assessor will ask you a number of questions about the job description you have chosen. Make sure you answer all of their questions to the best of your ability. Your assessor will refer to the following checklist when observing your performance: Did you use effective verbal and non-verbal communication that is easily understood, and correctly use industry terminology? Did you confirm that the person you are talking to has understood your message? Did you listen to requests, seek clarification and respond appropriately? Did you locate and interpret various workplace documents- policies, procedures and a suitable job description? SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 75

ASSESSMENT TASK 8: FEEDBACK AND SKILLS DEVELOPMENT TASK SUMMARY: For this task you are required to obtain feedback on knowledge and skills development. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to your organisation s policies and procedures. Access to your supervisor for the meeting. WHEN DO I DO THIS TASK? You will do this while you are on your work placement. Write in your due date as advised by your assessor: WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following: Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally. INSTRUCTIONS: 1. You are to meet with your supervisor and ask for advice about what types of skills and knowledge development you will need to pursue a career in community services. Get feedback on your performance during your work placement what are your strengths and what are your areas for improvement? What advice can your supervisor give you in regards to enhancing your skills and knowledge? How can you get this professional development? SAB WORKING IN COMMUNITY SERVICES (ID 94305) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 87

MARKING GUIDE CHC33015 CERTIFICATE III IN INDIVIDU AL SUPPORT W O R K I N G I N C O M M U N I T Y S ERVICES F o r c l a s s r o o m - b a s e d s t u d e n t s C H C C O M 0 0 5 C o m m u n i c a t e a n d w o r k i n h e a l t h a n d c o m m u n i t y s e r v i c e s C H C L E G 0 0 1 W o r k l e g a l l y a n d e t h i c a l l y Insert RTO logo and contact details

ASSESSMENT INFORMATION About this marking guide This document is to be used as a guide to marking the assessment tasks required for this cluster. This document outlines the instructions provided to the student for each task and accompanying sample/ benchmark answers and any relevant instructions for the assessor. Assessment tasks This cluster is assessed in the following ways: Assessment Task Assessment Task 1: Written questions Assessment Task 2: Case studies Assessment Task 3: Role plays Assessment Task 4: Project Report Assessment Task 5: Workplace task Assessment Task 6: Workplace tasks Communicate with clients Assessment Task 7: Project Workplace improvements Assessment Task 8: Project feedback and skills development Overview Students must correctly answer all 21 questions to show that they understand the knowledge required of the units in this cluster. There are five case studies in this task. Students are to read and complete the questions related to each one. There are four role plays in this task. Students are to demonstrate the required skills and knowledge for each scenario. Students are to complete a template form to report suspected child abuse, based on one of the scenarios in Assessment Tasks 2 and 3. Students are to locate and discuss a number of workplace policies and procedures, and also a job description for a job they would like to have in the future. Students are to be observed in the work placement service communicating with clients. For this task the student is required to: Identify two workplace practice improvements Write a letter to propose the two suggestions for improvement Meet with supervisor to discuss proposal Write a short report to record outcomes. For this task the student is required to obtain feedback on their skills development and answer some questions based on this feedback. Assessment plan The Student Assessment Booklet includes an assessment plan that students are required to read and sign. Get this signed plan before students begin the assessment tasks for this cluster. Students can use this plan to declare whether they need any support or adjustments. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 3

ASSESSMENT TASK 1: WRITTEN QUESTIONS TASK SUMMARY: This is an open book test. Students need to answer all 21 questions correctly. Students must answer the questions by writing in the space provided. If students need more space, they can use extra paper. All additional sheets of paper must include their name and the question number/s they are answering. Students may prefer to use their computer to type their answers. Advise students if they can email their answers as a Word file, or if they must print and submit hard copies. WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to textbooks and other learning materials. Access to a computer and the Internet (if students prefer to type their responses). WHEN AND WHERE DO STUDENTS NEED TO DO THIS? Students will do this task in the classroom or as homework advise the students as to which is required. Provide students with the due date for this assessment so they can write it in their Student Assessment Booklet. WHAT DO STUDENTS HAVE TO SUBMIT? Their answers to each question. Note to the assessor: Students must answer all questions correctly. If you identify that students have answered any questions in this task incorrectly, they will need to be given an appropriate time in which to resubmit. Students should only redo questions that are incorrect; however they will need to resubmit the entire assessment. Students can be given the opportunity to answer questions verbally if appropriate. Discuss timeframes for resubmission with the student when you tell them the outcome for this task. Instructions to students: QUESTION 1 What are the Australian Privacy Principles and what do they cover? The Australian Privacy Principles (APPs) regulate the handling of personal information by Australian government agencies and some private sector organisations. The APPs cover the collection, use, disclosure and storage of personal information. They allow individuals to access their personal information and have it corrected if it is incorrect. QUESTION 2 Provide an example to explain informed consent. When a patient provides their consent to their treating health practitioner to administer treatment or a procedure even though they are fully aware of the potential risks and consequences. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 9

QUESTION 3 Provide three examples of how you would protect client or customer information. Examples will vary depending on the student s role, workplace or experience. Student provides three examples, which may include: Good record keeping and documentation system (filing and archiving protocols) Peer reviewing documentation Signing off/initialling documents prior to mail out Password protecting files/documents Access to information is role specific only Client information is stored in a separate program with strict security protection. QUESTION 4 a) What is the Universal Declaration of Human Rights? Who uses this? The universal declaration of human rights represents the first global expression of rights that all human beings are inherently entitled. It is used for all people, all nations, societies, communities national and international b) What is meant by human needs? What are the basic needs? The basic needs that are required by every human include: physiological needs safety love and belonging esteem self-actualisation (ability to reach potential). c) What is meant by human rights? The rights of all humans that recognise the value of each person no matter what their background, race, beliefs etc. Human rights include the Universal declaration of human rights and also rights for some specific people (for example, Convention on the Rights of the Child; Convention on the Rights of Persons with Disabilities.) Rights include such things as: freedom life security freedom from slavery equal before the law right to hearing on any criminal charge presumed innocent until proven guilty nationality right to marry freedom of thought and religion freedom of opinion and expression social security right to work, equal pay and freedom from discrimination rest and leisure standard of living adequate for health and well-being MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 10

ASSESSMENT TASK 2: CASE STUDIES TASK SUMMARY: Complete the questions that follow each case study. WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to textbooks and other learning materials Access to a computer and the Internet (if students prefer to type their responses). WHEN AND WHERE DO STUDENTS NEED TO DO THIS? Students will do this task in the classroom or as homework advise the students as to which is required. Provide students with the due date for this assessment so they can write it in their Student Assessment Booklet. WHAT DO STUDENTS HAVE TO SUBMIT? Answers to all questions for each case study. Note to the assessor: Students must answer all questions correctly. If you identify that students have answered any questions in this task incorrectly, they will need to be given an appropriate time in which to resubmit. Students should only redo questions that are incorrect; however they will need to resubmit the entire assessment. Students can be given the opportunity to answer questions verbally if appropriate. Discuss timeframes for resubmission with the student when you tell them the outcome for this task. Instructions to students: CASE STUDY 1 NORNI AND JIM Norni and Jim talked frankly about ageing and death long before either of them reached old age. They both agreed that they did not want to be kept alive artificially and that they would like to refuse treatment when they no longer had a good quality of life. When Jim entered residential aged care he specified his wish which was recorded on his file. His wife had a medical power of attorney for him so that she could make decisions about his treatment if he was not able. After a period of time his health worsened. He no longer knew his wife and suffered pain and discomfort. He suffered many chest infections. After one particularly bad chest infection Norni spoke to Jim s doctor and said that she no longer wanted his chest infections to be treated with antibiotics. The doctor knew Jim s wishes and agreed that this was what he would have wanted. His next chest infection was his last. He died peacefully and with dignity. One of the personal care workers was heard to say in the staff room, I can t believe the doctor didn t give Jim antibiotics. He would have been alive now if he had. That s malpractice! His wife probably just wanted his money quicker. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 19

1. How has the personal care worker breached ethical requirements? Answer may include: Clients have the right to refuse treatment; medical decisions can be made on behalf of someone with a medical power of attorney. The worker is showing a lack of respect to both the doctor, and to Norni. The worker should not be gossiping about client matters. 2. What would have been the ramifications if Jim had been given antibiotics against the instructions of his wife? Legal action could be taken against the medical worker providing the antibiotics. Jim s rights would have been violated. 3. How did the personal care worker s values differ from those of Norni, Jim and the doctor? The carer believed that Jim should have received treatment. The carer did not respect the right to refuse treatment. 4. What action should be taken by the person who heard the personal care worker s comments? Report to supervisor. Norni is very sad after her husband s death. She confides in you that she misses him terribly. She is glad that he is finally at peace but is also struggling with her decision to refuse treatment. She knows that is what Jim wanted but wishes he was still with her. She tells you that she can t sleep at night and does not feel like eating at all. She thanks you for the care that you provided to Jim in his last weeks of life. 5. What would you say to comfort Norni? Answer may include: Acknowledge how she is feeling. Assure her that she made her decision because that was what Jim wanted. Encourage Norni to reminisce about the good times she had with Jim. Assure her that her feelings and doubts are perfectly normal and all part of the normal grieving process. Norni is so thankful to you for all the support you have given to Jim and her that she presents you with Jim s gold watch and says she wants you to have it. It is old and looks very valuable. 6. Would it be a conflict of interest to accept this gift? Explain your answer. Yes it is a significant gift and should not be accepted. This may impact on your professional relationship with Norni. Accepting gifts is against workplace policies and procedures. 7. What would you say to Norni in regards to the gift she has offered? Thank Norni very much for the offer but explain it is against policy to accept significant gifts. Record the outcomes of this case study in the Assessment Record Tool. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 20

ASSESSMENT TASK 3: ROLE PLAYS TASK SUMMARY: There are four role plays in this task. Some role plays have background information for students to read and questions to complete. WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT? As the assessor, you are required to play the role of the client/colleague in each role play. WHEN AND WHERE DO STUDENTS NEED TO DO THIS? The role plays will be done in the classroom. Provide students with the due date for this assessment so they can write it in their Student Assessment Booklet. WHAT DO STUDENTS HAVE TO SUBMIT? Students do not need to submit anything for this task. Note to the assessor: Ensure that students demonstrate required techniques/skills correctly. If they do not, provide them with appropriate feedback and give them a chance to do the task again. Note any further attempts in the Assessment Record Tool for this task. If students answer any written questions/responses incorrectly, ask them to consider their response and try again. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 25

ASSESSMENT TASK 4: PROJECT REPORT TASK SUMMARY: Students are to fill out the report template provided based on Herriot s scenario. WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to textbooks and other learning materials Reference to Herriot s case study and role play (see Assessment Tasks 2 and 3) A copy of the Report of a Reasonable Suspicion of Child Abuse and/or Neglec template. (Provide students with the Word template that accompanies this assessment.) Access to a computer with Microsoft Word to complete the form. WHEN AND WHERE DO STUDENTS NEED TO DO THIS? Students will do this task in the classroom or as homework advise the students as to which is required. Provide students with the due date for this assessment so they can write it in their Student Assessment Booklet. WHAT DO STUDENTS HAVE TO SUBMIT? The completed template in Word format. Note to the assessor: Students must complete this task correctly. If you identify that students have completed any parts of the task incorrectly, they will need to be given an appropriate time in which to resubmit. Students should only redo parts of the task that are incorrect; however they will need to resubmit the entire assessment. Discuss timeframes for resubmission with the student when you tell them the outcome for this task. Instructions to students: Using the information that you have discovered about Herriot s reported abuse in Herriot s case study and role plays (Assessment Tasks 2 and 3), complete the attached form to report the suspected abuse to the appropriate authorities. You must complete this form as fully as you are able with the information that you have. Where you do not have the requested information write Unknown. The form should be typed (not handwritten) and presented in a professional manner. The information must be factual, accurate and objective. A copy of the form has been reproduced here for your reference. Your assessor will provide you with the Word document to complete. The student should complete the form in a full, accurate and non-judgmental manner that refers to all the information discovered during the case study and role plays. The report should be presented professionally and in line with report writing procedures. A sample completed form follows. The form must be completed using Microsoft Word it is not to be handwritten. Refer to the Assessment Record Tool and record the outcome of the task. Extra columns are provided if the first attempt is not successful. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 30

ASSESSMENT TASK 5: WORKPLACE TASKS WHAT STUDENTS NEED TO DO: Locate and discuss a number of workplace policies and procedures, and a job description. WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to their work placement service Access to their work placement s policies and procedures. A job description for a position in their work placement service WHEN AND WHERE DO STUDENTS NEED TO DO THIS? During one of your visits to the student s work placement service. Provide students with the date of your visit for this assessment so they can write it in their Student Assessment Booklet. WHAT DO STUDENTS HAVE TO SUBMIT? Students do not need to submit anything for this assessment task. Note to the assessor: Ensure that students demonstrate required techniques/skills correctly. If they do not, provide them with appropriate feedback and give them a chance to do the task again. Note any further attempts in the Assessment Record Tool for this task. If students answer any written questions/responses incorrectly, ask them to consider their response and try again. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 35

ASSESSMENT TASK 8: FEEDBACK AND SKILLS DEVELOPMENT TASK SUMMARY: For this task students are required to obtain feedback on knowledge and skills development. WHAT DO STUDENTS NEED IN ORDER TO COMPLETE THIS ASSESSMENT? Access to their organisation s policies and procedures. Access to their supervisor for the meeting. WHEN AND WHERE DO STUDENTS NEED TO DO THIS? Students will do this during their work placement. Provide students with the due date for this assessment so they can write it in their Student Assessment Booklet. WHAT DO STUDENTS HAVE TO SUBMIT? Their answers to the questions. Note to the assessor: Students must answer all questions correctly and sufficiently. If you identify that students have answered any questions in this task incorrectly, they will need to be given an appropriate time in which to resubmit. Students should only redo questions that are incorrect; however they will need to resubmit the entire assessment. Students can be given the opportunity to answer questions verbally if appropriate. Discuss timeframes for resubmission with the student when you tell them the outcome for this task. MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 41

UNIT MAPPING CHCCOM005 Communicate and work in health and community services Application Licensing requirements Prerequisites This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. NA NA Element 1. Communicate effectively with people Performance criteria 1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood Assessment Tasks AT1 AT2 AT3 AT4 AT5 AT6 AT7 A8 5 1, 2, 3 3 1.3 Confirm the person s understanding 1, 2, 3 2. Collaborate with colleagues 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures 2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority 5 1, 2, 3 3, 5 2, 3 2 2 1, 2 2 5 2 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 43

Element 3. Address constraints to communication 4. Report problems to supervisor Performance criteria 3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations 4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non-adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor Assessment Tasks AT1 AT2 AT3 AT4 AT5 AT6 AT7 A8 1, 2, 3, 5 15, 16 2, 3 4 2 4 1, 2, 3, 5 2 1 1, 3, 5 2 2, 3, 5 2 5 4 5. Complete workplace correspondence and documentation 5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 1 5.4 Follow organisation communication policies and procedures for using digital media 18 5.5 Use clear, accurate and objective language when documenting events MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 44

Element 6. Contribute to continuous improvement Performance criteria 6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action Assessment Tasks AT1 AT2 AT3 AT4 AT5 AT6 AT7 A8 Foundation skills Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. Assessment Tasks Performance Evidence AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has: demonstrated effective communication skills in 3 different work situations clarified workplace instructions and negotiated timeframes with 2 colleagues responded appropriately to 3 different situations where communication constraints were present completed 2 written or electronic workplace documents to organisation standards 1, 2 1-4 2, 4 15 2, 3, 5 4 1 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 45

Assessment Tasks Knowledge Evidence AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of: legal and ethical considerations in relation to communication: privacy, confidentiality and disclosure discrimination duty of care mandatory reporting translation informed consent 1, 2, 3, 5, 8, 9 2, 5 1, 2, 3 work role boundaries responsibilities and limitations child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure sources of information and the application of legal and ethical aspects of health and community services work 5 2, 3 ethical decision making and conflicts of interest 10, 6, 8, 19 1, 3 principles of effective communication, including models, modes and types 11 5 1, 2, 3 communication techniques: open ended questions, affirmations, reflections and summaries difference between motivational interviewing and coercive approach difference between collaboration and confrontation 11, 12, 13 5 1, 2, 4 influences on communication: language culture religion emotional state 15 2 3 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 46

Assessment Tasks Knowledge Evidence AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 disability health age potential constraints to effective communication in health and community service contexts health and community services industry terminology relating to role and service provision importance of grammar, speed and pronunciation for verbal communication 15, 16 2 8 2 2, 3, 4 when and how to use and recognise non-verbal communication 15 2 2, 4 structure, function and interrelationships between different parts of the health and community service system 17 5 2 organisation structure and different models to support optimum client service: principles underpinning person-centred service delivery principles of rights-based service delivery different roles and responsibilities of team characteristics of multi-disciplinary teams and how they are used relationships between different members of the health and community services workforces role of support services links and interrelationships with other services funding environment 17, 21 1, 2, 5 2 digital media and use in community services and health sector, including: web email social media podcast and videos tablets and applications 18 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 47

Assessment Tasks Knowledge Evidence newsletters and broadcasts intranet AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 Assessment Conditions Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. Yes/No Yes RTO to ensure MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 48

UNIT MAPPING CHCLEG001 Work legally and ethically Application Licensing requirements Prerequisites This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role. This unit applies to community services and health workers who play a proactive role in identifying and meeting their legal and ethical responsibilities. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. N/A None Elements 1. Identify and respond to legal requirements Performance Criteria 1.1 Identify, access and interpret sources of information about the legal requirements that apply to the work role 1.2 Identify the scope and nature of own legal rights and responsibilities 1.3 Adhere to legal requirements in work practice according to workplace policies and procedures and scope of role Assessment Tasks AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 5 1, 2 5 2 1, 2, 5 2 1.4 Recognise potential or actual breaches and report according to organisation procedures 1, 5 2 2. Identify and meet ethical responsibilities 2.1 Identify, access and interpret sources of information about the ethical responsibilities that apply to the work role 2.2 Identify the scope and nature of own ethical responsibilities 2.3 Meet ethical responsibilities according to workplace policies and protocols, and scope of role 2.4 Recognise potential ethical issues and dilemmas, and discuss with an appropriate person 1 3, 5 2 1, 2, 3 2 1, 2, 3 2 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 49

Elements Performance Criteria 2.5 Recognise own personal values and attitudes and take into account to ensure non-judgemental practice 2.6 Use effective problem solving techniques when exposed to competing value systems 2.7 Recognise unethical conduct and report to an appropriate person 2.8 Recognise potential and actual conflicts of interest and take appropriate action Assessment Tasks AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 15 2, 5 1, 2, 3, 5 1, 3, 4, 5 8 4 3. Contribute to workplace improvements 3.1 Identify situations where work practices could be improved to meet legal and ethical responsibilities 3.2 Pro-actively share feedback with colleagues and supervisors 3.3 Identify and take opportunities to contribute to the review and development of policies and protocols Foundation skills Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. Assessment Tasks Performance Evidence AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has: completed workplace activities in accordance with legal and ethical requirements in at least 3 different situations developed appropriate responses to at least 3 different legal or ethical issues relevant to the work role 9 1, 2, 3, 5 2, 3 5 2, 3, 5 2, 4 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 50

Assessment Tasks Performance Evidence identified and communicated at least 2 potential work practice improvements designed to enhance workplace responsiveness to legal and ethical requirements AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 Assessment Tasks Knowledge Evidence AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of: legal and ethical considerations (international, national, state/territory, local) for people working in the community services and health context, how they are applied in organisations, how these impact individual workers, and the consequences of breaches: 9 2, 5 2 children in the workplace 9 2 codes of conduct 6 5 codes of practice 6 complaints management 5 continuing professional education discrimination 5 2 dignity of risk 7 1 duty of care 8 5 1, 2 human rights Universal Declaration of Human Rights relationship between human needs and human rights frameworks, approaches and instruments used in the workplace 4 1, 2 2 informed consent 2 mandatory reporting 8, 9 5 1, 2 practice standards 8 MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 51

Assessment Tasks Knowledge Evidence AT1 AT2 AT3 AT4 AT5 AT6 AT7 AT8 practitioner/client boundaries 10 1 privacy, confidentiality and disclosure 1, 3, 20 1, 2, 3 policy frameworks records management 3 3 rights and responsibilities of workers, employers and clients 5 1, 2, 5 1 industrial relations legislation relevant to employment conditions of role specific legislation in the area of work objectives and key components 5 2 work role boundaries responsibilities and limitations 8 5 work health and safety 8 interrelationships, similarities and differences that may exist between legal and ethical frameworks 19 legal issues in the context of the work role: type of legal issues that arise ways to respond 9, 19 1, 2, 4, 5 1, 2 ethical practice in the context of the work role: type of ethical issues that arise ways to respond 10, 19 1, 2, 4 2 workplace policies, procedures and protocols: how they are/should be developed processes for review, including consultation and mechanisms for input MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 52

Assessment Conditions Yes/No Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit: use of suitable facilities, equipment and resources, including: current legislation, regulations and codes of practice organisation policies, procedures and protocols Yes modelling of industry operating conditions, including presence of problem solving activities Yes Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. RTO to ensure MG WORKING IN COMMUNITY SERVICES (ID 84266) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 53

ASSESSMENT RECORD TOOL CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT W O R K I N G I N C O M M U N I T Y S ERVICES C H C C O M 0 0 5 C o m m u n i c a t e a n d w o r k i n h e a l t h a n d c o m m u n i t y s e r v i c e s C H C L E G 0 0 1 W o r k l e g a l l y a n d e t h i c a l l y Insert RTO logo and contact details

ASSESSMENT TASK 3: ROLE PLAY 2 The care worker and their supervisor In this role play, you will play the role of Ian. The student is the care worker. The student is required to report verbally the information disclosed by Herriot. They can refer to their notes. As part of this role play you will need to ask the student the questions detailed in the checklist below. Write down the student s responses in the indicated column. Completed successfully? Document student responses/comment on observations Attempt 1 Yes/No Date: Attempt 2 Yes/No Date: Attempt 3 Yes/No Date: Ask the student the following questions: How is Herriot? Is she safe? Student must confirm that Herriot has disclosed that she feels safe and well Where is she staying and with whom? Student provides address and name of grandmother Is there anything else I need to know about Herriot? Student provides new mobile phone number; prompt student if required (for example, ask How do we get in contact with Herriot? ) What do you think are your legal responsibilities to Herriot in this situation? Answer will depend on service procedures but will include reporting to Manager, recording information, providing accurate and nonjudgmental information as requested, assisting with reporting to child protection agency/police. In this situation, what do you need to do now? Student should refer to completing reporting forms, reporting to child protection agency,, speaking to the grandmother ART WORKING IN COMMUNITY SERVICES (ID 95422) 2015 Eduworks Resources, a division of RTO Advice Group Pty Ltd Page 10