STUDENT AND ACADEMIC SERVICES Admissions Division International Admissions Administrator (3 posts available) Full Time, Fixed Term for 12 months Grade D: 21,220-25,298 per annum De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships, vibrant links with business and our commitment to excellence in learning, teaching and the student experience. We also successfully recruit over 1800 international students from more than 127 countries across the world and have just begun to implement our ambitious new international strategy. We are looking for highly motivated, culturally aware individual to provide a professional administrative service and excellent customer care whilst operating and managing Admissions processes for International students. This will include responding to enquiries, dealing with applications, issuing offers, processing visa related documents and supporting any follow-up activities. You will be based in the International Admissions Office and work alongside the wider Admissions Division supporting peaks in processing and knowledge sharing as required. You will possess excellent interpersonal skills and be able to work flexibly in partnership with team members by organising your workload and using your initiative. You will have proven skills in the organisation and implementation of a high quality customer focused administrative service and a strong commitment to providing first-class customer service. Please quote reference: 10187/10188/10189 Closing Date: 21 October 2016 Interview Date: W/C 7 November 2016
Job Description International Admissions Administrator Directorate of Student and Academic Services (Admissions) Grade: D Role profile: SMD2 Full Time, Fixed Term for 12 months Duties of the role Overall purpose of the role The Admissions Division within Student and Academic Services (SAAS) is responsible for the Admissions of all Undergraduate and Postgraduate taught courses. There are currently four separate Faculty Admissions Team within the University (Art, Design and Humanities; Business and Law; Health and Life Science and Technology) and the International Admissions team. The Faculty Admissions teams assess all Home and EU applications. The International Admissions team work in conjunction with the Faculty Admissions teams for all International applications as well as the Leicester International Pathway College (LIPC). They are charged with significantly increasing the number of international students. The highly competitive world of International student recruitment is seeing more aggressive competitive activity from within the UK (both public and private providers) and worldwide, thus an innovative and marketing-led approach to recruitment is necessary. The International Admissions Administrator role is to provide administrative support for admissions across the University as required, ensuring speedy and accurate offer processing and high standards of data quality at all times. You will be expected to be flexible and work across LIPC and International Admissions and across the Admissions Division during peaks and troughs, supporting the application process as deemed appropriate by the Head of Admissions. Main duties and responsibilities 1. Working across both LIPC Admissions and International Admissions the role will be to provide accurate information and advice to students, parents, schools, colleges and international agents on all aspects of the University; in particular providing information about degree programmes, entry criteria and application processes and decisions within the Faculty and at Open Days. 2. To develop and maintain an up to date knowledge base on the equivalence of a wide range of international and European qualifications (including both academic and English language) and their suitability in preparing applicants for their proposed study at the University. Consequently to work with faculty admissions staff and our Pathway provider Oxford International (OI) on assessment of the suitability of the qualifications of individual applicants in relation to the level of study applied for. 3. Recording and processing all applications from international students for undergraduate, postgraduate and pathway programmes, working to agreed service levels.
Duties of the role 4. Liaising with the Faculty based Admissions teams to co-ordinate processes for decision-making. To record decisions and process application outcomes effectively, accurately and speedily and within agreed performance targets, undertaking and/or co-ordinating follow-up actions as required. 5. Assisting in ensuring compliance with University admissions entry policies and procedures. 6. To liaise with UK and foreign government departments in relation to provision of entry and study permits and visas for applicants, under the direction of the manager. 7. Processing data onto systems such as CRM, QLS and ADMISS as required and sharing good practice and improving data quality. 8. Develop and maintain a good working relationship with Academic and Administrative Staff within the Faculties, the wider Admissions Division, Oxford International, LIPC and across the University regarding all applications and admissions issues. 9. Liaising with the wider Admissions Division, Faculty Marketing teams, International Office, and other central support services to ensure applicants and enquirers receive the best service. 10. Provide an enquiry handling service for applicants, their families and school and college staff, and produce routine and non-routine correspondence to applicants and enquirers. 11. Provide support for recruitment by participation in Open Days and other recruitment / promotional events and possible participation in first year & PG student enrolment, induction and International Welcome Week. 12. Support and implement the conversion strategy. 13. Maintaining core information/data accuracy on marketing and admissions (in agreed formats and systems) to facilitate systematic tracking of all enquiries through the admissions process. 14. Promote the good image of the University amongst prospective students. 15. To assist in the running of training events both internal to the University and to Partner Colleges as required. 16. To support the International Admissions Manager in reviewing and recommending measures for developing and improving processes, tools and structures to maximise the recruitment and admission of excellent students and for optimising performance in dealing with applications both in the office and within the wider Admissions Division.
Duties of the role 17. Members of the office may be required to travel occasionally to officiate at recruitment events in the UK and overseas. 18. Treat all DMU staff, students, contractors and visitors with dignity and respect. Provide a service that complies with the Equality Act 2010, eliminating unlawful discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation. 19. To undertake corporate Student and Academic services (SAAS) roles as required, examples of this are Assessment Board Attendance, Appeal and Academic Offences Panel Attendance and duties at Graduation Ceremonies. 20. Familiarise yourself and comply with DMU admissions policies and procedures, this shall include data protection as it applies to the post holder s work area and activities. 21.Perform any other duties commensurate with the job grade as reasonably required from time to time.
Person Specification International Admissions Administrator Directorate of Student and Academic Services Grade: D Role profile: SMD2 Full Time, Fixed Term for 12 months Area of responsibility Requirements Essential or desirable *Method of assessment A I T D Qualifications and Training Previous Work Experience 5 GCSEs (or equivalent) including Maths & English Essential 2 A Levels (or experiential equivalent) Desirable Experience in an administrative capacity in a data sensitive, customer-centred environment. Essential Specific Knowledge/ Skills/ Abilities required Experience to include: Dealing with enquiries Quality assurance and management of data and records (paper and electronic) with absolute security Effective team working Experience in operating and considering improvements to systems and processes Understanding and interpreting regulations Higher Education sector experience HE Admissions experience Familiarity with databases, MS Office and email software. Ability to: Work in partnership with others Work flexibly and react swiftly when priorities change Work with attention to detail and adhere to deadlines Analyse and prioritise Apply problem-solving skills Work under own initiative Awareness of data confidentiality and the Data Protection Act. Desirable Essential
Area of responsibility Requirements Essential or desirable *Method of assessment A I T D Effective communication and interpersonal skills. Experience of interpreting and giving advice on complex policies and regulations. Desirable Motivation / Attitude Knowledge of the Points Based System of immigration. Presentation skills. Demonstrate an enthusiasm and a willingness and interest in learning new skills. A customer focussed approach. Able to build a rapport and work with different People. Essential Adaptable to change. Additional Requirements Willingness to travel within the UK and overseas to participate in recruitment events. Essential Occasionally able to work outside normal working hours including evenings and weekends. Applicants must not have studied or graduated from DMU within the last three years. This is for data sensitivity reasons. *A = Application Form; I = Interview; T = Test; D = Documentary Evidence