Lower and Upper Secondary Type of Course Age Group Content Duration Target General English Lower secondary Grammar work, reading and comprehension skills, speech and drama. Using Multi-Media CD - Rom 7 weeks 14 hrs General Key English Testing (K.E.T.) (UCLES) First level of the Cambridge Main Suite Exams Preliminary English Testing (P.E.T.) (UCLES) Second level of the Cambridge Main Suite Exams PMR (Penilaian Menengah RendaH) SPM Cambridge and Edexcel Examination boards Lower Secondary plus Lower Secondary and Upper Secondary Form 3 Reading and writing components Listening and speaking exam Assessments in reading, writing, speaking and listening. Preparation for M.O.E Exam. Using Multi-Media CD-Rom 24 hours study required (approx 8 weeks.) 24 hours study required (Approx 8 weeks.) Seven weeks 14 hrs Form 5 Development of strategies Seven weeks 21 hrs Speech and Drama Forms1-5 Public speaking, confidence building and pronunciation strategies. Seven weeks 14hrs Lower Secondary plus Lower Secondary and Upper Secondary Form 3 Forms 4-5 Open to all students.
University of Cambridge Local Examinations Syndicate Key English Testing (K.E.T.) (UCLES) First level of the Cambridge Main Suite Exams (Elementary Level) Reading and Writing components Listening and Speaking exam. Preliminary English Testing (P.E.T.) (UCLES) Second level of the Cambridge Main Suite Exams (Intermediate) Assessments in: Reading, Writing, Speaking and Listening.
First Certificate in English (FCE.) (UCLES) Third level of the Cambridge Main Suite Exams (Upper intermediate Level) This course is for adult students who are of an upper intermediate to advanced level. They now wish to focus on increasing their accuracy and general competence in English and to prepare for an externally validated examination the Cambridge First Certificate in English. The main aims of these courses are to develop and practise the language and skills necessary to do well in the First Certificate in English examination. The courses include work on the essential skills of English - reading, writing, listening and speaking. They contain work on grammar, vocabulary and pronunciation. Students will: learn and use new vocabulary especially phrasal verbs and transformation improve fluency and accuracy in speaking. By the end of the course they should feel confident about their pronunciation and be able to communicate effectively in situations reflected in the oral component of the examination develop listening skills so that they can understand extended spoken texts and manage the variety of tasks required in the examination read and respond to different text types improve accuracy in writing. By the end of the course they should be able to write a variety of clear and accurate texts required by the examination thoroughly revise areas of grammar including tenses, conditionals, passives, gerund and infinitive structures and patterns in English develop examination skills and strategies
Certificate of Advanced English (CAE), (UCLES) Fourth Stage of the Cambridge Main Suite Exams This course is designed to prepare students for the Cambridge Certificate in Advanced English, which is held in June and December each year. A qualification at CAE level is recognised by most universities in the UK as an appropriate language qualification for overseas students. It can also be used as evidence for employers and educational establishments that students have attained The main aim of this course is to develop the necessary skills to pass and do well in the Certificate in Advanced English test. The course includes work on the five papers of the CAE exam. Participants will learn: how to write both formal and informal transactional letters with regard to register and appropriate content how to write other genres such as articles, leaflets, reports, narratives, descriptive and opinion essays how to read and interpret a variety of text types and to complete various tasks such as matching, completing gaps and multiple choice questions grammar: modals; conditionals; review of all tenses; reported speech; future tenses; wishes; complex clauses and inversion in order to prepare students for the Use of English paper vocabulary: phrasal verbs; word formation; metaphorical language; forceful language how to perform well in the sections of the oral test how to deal with the sections of the listening paper exam strategies through exam practice tests
Certificate of Proficiency in English (C.P.E) (UCLES) Fifth level of the Cambridge Main Suite Exams (Advanced Level) This course is designed to prepare students for the Cambridge Certificate of Proficiency in English, which is held in June and December each year. A qualification at CPE level is recognised by most universities in the UK as an appropriate language qualification for overseas students. It can also be used as evidence for employers and educational establishments that students have attained a standard of English approaching native speaker level. The main aim of this course is to develop the necessary skills to do well in the Cambridge Certificate of Proficiency in English test. The course includes work on the five papers of the CPE exam. Participants will learn: grammar: complex clauses; aspect; modals; emphasis; variants of common patterns discursive essays; descriptive genre; awareness of style and formality reading, summarising and analysing long texts; appreciating style vocabulary: phrasal verbs; idioms and expressions not covered at other levels how to perform well in the sections of the oral test how to deal with the sections of the listening paper
International English Language Testing System (IELTS) (UCLES) Preparation for IELTS: in either Academic or General Training. Listening, Reading, Writing, and Speaking This course is designed to prepare students for the General Training version of the IELTS test. IELTS is often required for those who intend to take a vocational course and for emigration purposes to Australia, New Zealand or Canada. The main aim of this course is to orientate participants to the expectations of the test and to give intensive practice in the skills required to perform well in each paper. The course includes work on the four papers of the IELTS test. how to write letters accurately and appropriately how to plan, organise and write an opinion essay how to read and interpret a variety of text types at speed and complete various tasks such as matching, completing notes and multiple-choice questions how to perform well in the sections of the speaking test including giving a short talk how to deal with the sections of the listening paper including the short lecture
IELTS (International English Language Testing System) For Academic Purposes DURATION Twice a week for ten weeks This course is for students who are already competent users of English. They wish to develop their command of English in a more academic context. IELTS is often required for those who wish to attend a course in tertiary education in Britain, Australia, New Zealand, the USA, Canada and some institutions in Singapore. The main aim of this course is to develop and practise the language and skills necessary to meet the demands of further studies through the medium of English. The course includes work on the essential skills of English which are tested in the IELTS exam - reading, writing, listening and speaking. Writing Skills describing and interpreting graphs, tables and charts discursive/argument type writing organising ideas in writing and providing relevant support for these ideas Reading Skills reading and interpreting academic texts matching activities, cloze passages, identifying point of view Speaking and Listening Skills: taking part in discussions making short presentations taking lecture notes Grammar grammar related to the above writing and speaking skills identified areas of weakness
Cambridge Business English Certificate Business English Certificate (BEC) Certificate: Preliminary This course is for working people who want to improve their business English and also gain the internationally recognised Cambridge Business English Certificate. This is a general business English course to prepare students for the UCLES Business English Certificate Preliminary level. This course aims to teach you how to communicate more effectively in business English in all four skills: reading, writing, speaking and listening. You will also improve your grammatical accuracy and expand your vocabulary. You will be given plenty of practice for the BEC Preliminary exam, both in the classroom and at home. This course provides training in essential skills for BEC and extensive exam practice. Areas covered include: Topic areas: marketing planning managing people managing conflict new business products Exam Practice: reading and writing speaking listening
Cambridge Business English Certificate Business English Certificate (BEC) Certificate: Higher This is an exam practice course to prepare students for the UCLES Business English Certificate Higher level. This course aims to teach you how to communicate more effectively in business English in all four skills: reading, writing, speaking and listening. You will also improve your grammatical accuracy and expand your vocabulary. You will be given plenty of practice for the BEC Higher exam, both in the classroom and at home. This course provides training in essential skills for BEC and extensive exam practice. Areas covered include: work roles mergers and acquisition trade fairs entering a market the future of work e-business self motivation recruitment corporate culture cultural diversity industrial espionage business ethics global brands global sourcing Exam practice: reading and writing speaking listening
General English Beginner Elementary Pre-Intermediate Intermediate Upper-Intermediate Advanced Beginners Learn and use simple everyday vocabulary, Learn basic English grammar, Develop confidence in speaking and pronunciation, Improve reading skills, Become better able to write correct English and find mistakes, Revise basic grammar covered at lower levels and then add new, more complex patterns and tenses, Develop a broad range of English vocabulary and vocabulary learning strategies. These course is for adult students who have had very little experience of English and probably no previous formal learning in English. They can recognize a few basic words and expressions. The main aims of this course are to increase students' confidence in speaking English and help them cope in English in basic everyday situations. The course includes work on the essential skills of English - reading, writing, listening and speaking. It contains work on grammar, vocabulary and pronunciation. Students will: learn and use a lot of basic vocabulary learn basic English grammar develop confidence in speaking and pronunciation learn to read simple English texts and understand them become better at understanding English spoken by native speakers learn to write simple sentences and short texts in correct English become more confident in using English in basic everyday situations
Intermediate Students at this level can communicate in basic everyday situations. They wish to expand their vocabulary and develop a greater knowledge of essential grammar so they can communicate with more confidence. The main aims of these courses are to ensure that students get a firm understanding of basic tenses, increase their vocabulary and develop skills and language for dealing with everyday situations. The courses include work on the essential skills of English - reading, writing, listening and speaking. They contain work on grammar, vocabulary and pronunciation. Students will: learn and use a wider range of vocabulary learn basic English grammar, and patterns and tenses that are more complicated develop confidence in speaking and pronunciation improve reading skills become better at understanding English spoken by native speakers become better able to write correct English and find mistakes become more confident in using English in a wide range of everyday situations
Upper Intermediate Students at this level are already competent users of English in everyday situations. They wish to further improve their command of their reading, writing, listening and speaking skills in general contexts. The main aims of these courses are to revise and build on existing English language skills and to improve both accuracy and fluency in the Language. The courses include work on the essential skills of English - reading, writing, listening and speaking. They also contain work on grammar, vocabulary and pronunciation and follow a task-based approach. Students will: learn to build vocabulary in an organised way improve fluency and accuracy in speaking through a task-based approach. By the end of the course they should feel confident about their pronunciation and be able to communicate effectively in many situations develop listening skills so that they can understand extended spoken texts improve accuracy in writing. By the end of the course they should have developed an awareness of a variety of genres improve grammatical accuracy, especially with modals, complex clauses, aspect and tense, hypothesising and reporting
Advanced This course is a comprehensive English Language course, which encourages students to analyse the systems of English in use, and to expose them to a variety of challenging and interesting listening and reading activities. This course will stimulate the students into giving their own opinions and participating in discussions and role-plays. This is a course with an extensive practice of the four language skills. Grammar, vocabulary and study skills are also key features. These courses are structured to improve language skills in the following areas: Develop your accuracy and range of complex grammar structures. Improve your speaking skills in terms of fluency and pronunciation. Develop your awareness and competence when reading and writing in a variety of genres. Extend your vocabulary in a range of themes.
Conversation Skills -Pre-intermediate -Intermediate These courses are for adult learners who feel the need to develop more confidence and fluency in their speaking and who want to spend extra time on improving their speaking skills in English. This course aims to improve students' communication skills and to increase their confidence and fluency in speaking. Courses are offered at the following levels: -Pre-intermediate -Intermediate The Pre-intermediate, Intermediate courses will include: free conversation and discussion practicing and writing dialogues pronunciation practice key expressions for conversation a formal talk to a group of classmates solving a mystery by sharing information drama In this course, students will be expected to give their opinions, and comment on the opinions of others. They are also expected to give a short presentation to the class.
Pronunciation In this course, students will be expected to give their opinions, and comment on the opinions of others. They are also expected to give a short presentation to the class. This course is for adult learners who want to practise and improve their pronunciation and develop more confidence in speaking and listening. The courses are offered at the following levels: -Pre-intermediate -Intermediate The course aims to help students improve their understanding and pronunciation of English sounds and stress patterns. By the end of the course, students should also be able to use a dictionary to teach themselves the pronunciation of unfamiliar words. The courses will include: practising the sounds of English learning the phonemic symbols word stress and sentence stress practising the natural rhythm of English intonation to express meaning and to sound polite listening to identify the meaning of natural speech
TELEPHONE SKILLS FOR FRONTLINE STAFF Managing first impressions, conveying clear messages, listening attentively, taking messages and handling problems with confidence are the essential customer service skills looked at in this interactive workshop. Objectives This workshop will help you: Understand the need for customer care on the telephone Develop a range of voice skills for creating a professional telephone manner Improve your ability to organise calls and deal with difficult callers Relating to Customers Identifying yourself Active listening techniques Promoting an image The verbal handshake Make a Good Start Building a good rapport If I Were You What would make me happy? What would make me unhappy? Empathy Look, Listen and Learn Non-verbal communication Active Listening skills
Explore and Agree Effective questioning techniques help you provide a better service Dealing with Difficult Situations Service recovery when things have gone wrong Who Should Attend? Receptionists, telephonists, secretaries, clerical staff and anyone who regularly deals with customers on the telephone.
SUCCESS: FOR SECRETARIES AND ADMIN PROFESSIONALS The modern business environment demands flexibility, and excellent communication skills. This workshop focuses on the needs of secretaries and admin professionals to enable them to manage multiple priorities with a greater degree of confidence. Who Should Attend? All secretaries and administrative professionals. Objectives This workshop will help you: Appreciate the changing role of the secretary and admin professional Promote a favourable impression of yourself and your organisation Communicate effectively in person, in writing and on the telephone Manage multiple priorities and managers effectively Polishing your People Skills First impressions Your communication style The 3Vs and the telephone Understanding others Active Listening Effective listening practice Question techniques Assertiveness Managing Multiple Priorities Video - Time Planning Prioritising work Personal organisation Case study
Promoting a Favourable Image Telephone courtesy pays Role play E-mail do's and don'ts Organising your message Style and tone
Correspondence Written communication such as: Inquiries and replies to enquiries, Follow up letters, Placing orders, Complaints, Replies to complaints, Job applications, Memos, Faxes and Emails, Telephone messages, Improve grammar. Introduction: Put it into writing The writing process Getting Started Organisation Persuasion Purpose Case Study: Putting it into practice Writing Paragraphs Avoiding the passive Setting the tone: positive and negative; useless words and phrases Using what you ve learnt so far Case study Review of techniques
General Business Correspondence This course is for working people who have to write correspondence for business and want to do so more accurately and effectively. The aims of this course are to help you to write effective letters, memos, faxes, e-mail, notes and messages. Written communication including: enquiries and replies to enquiries follow-up letters placing orders complaints replies to complaints collection letters job application memos, faxes and email You will learn how to: format and structure letters write with the reader in mind avoid jargon and sms speak use plain English improve your grammar
Minutes of meetings Introduction Back ground on participants/shared problems Meetings and minutes Problems of the minute taker Preparing to take the minutes Rights and obligations of the minute taker Preparation and planning Listening and summarising skills Taking notes for minutes Choosing the style of minutes The language of minutes Tenses in reported speech Reporting verbs Reporting outcomes Avoiding Ambiguity Diplomacy in minutes Evaluating the minutes of a meeting Understanding how meetings work Effective minutes and agendas A meeting Writing the minutes Feedback session
Report Writing Learn to write more structured reports; Improve your ability to plan and organise reports; Learn the main report formats. Introduction: Defining a report Routine and non-routine reports Organising facts and ideas Types of reports Organisation and Structure of a report Facts and ideas The sections of a report Reports and proposals Organising material Writing the report The table of contents The summary Writing Facts Coming to the correct conclusions Making Recommendations Using Plain English Case study The finishing touches Analysing a survey Using and selecting Diagrams Commenting on trends Review