901 Beyond the Blend: Optimizing the Use of your Learning Technologies Bryan Chapman, Chapman Alliance
Power Blend Beyond the Blend: Optimizing the Use of Your Learning Infrastructure Facilitator: Bryan Chapman Chief Learning Strategist Chapman Alliance bryan@chapmanalliance.com The power of Alignment People, Processes and Technology The power of team-centric, rapid development The power of meeting difficult challenges through learning content management The power of channeling informal learning The power of blending learning and performance Power Blend Company Team Content Learner Training & HR The power of Alignment People, Processes and Technology The power of team-centric, rapid development The power of meeting difficult challenges through learning content management The power of channeling informal learning The power of blending learning and performance Off-the-shelf, pre-built courses Ready-to-use content (courseware) Easy to find: IT skills, leadership, safety Hard to find: very specific, job-related skills Authoring Tools Custom development Screen design and layout Interactive exercises Tests, Quiz, Assessment Simulations Learning Content Management Manage large-scale development (workflow) Reusable learning content Searchable repository of source material Learning Management System LMS Central Access to Learning Individualized Learning Plans Reporting & Completion Tracking Instructor-Led Training Scheduling Launch and track online learning Certification Management Competency Management Virtual Classroom Synchronous Learning Instructor-led, Real time, Online Connecting geographical disperse learners Groups of learners meet together Self-Paced, Self-Service Online Learning 24 X 7 X 365 access to courses Completed at learner s own pace Remediation and feedback are automated Developed once, used many times Automated scoring and completion status Informal Learning, Knowledge On Demand Just-in-time, anywhere, anytime Capture and retain organizational knowledge Facilitates collaboration Why do we buy an LMS in the first place? Why do we buy an LMS in the first place? Page 1
International Airline The Power of Alignment Geographically disperse Mix of live, virtual classroom (personal interaction) Self-paced e-learning (conceptual, procedural) Construction Company Medical Association Big issue: regulatory compliance (safety) Off-the-shelf courses & LMS Thousands of medical, teaching case studies On CD, on shelf; photos, charts, graphs, narrative Manage and distribute (no patient names) for teaching (25,000 association members) National Restaurant Chain Industrial/Manufacturing Large population, customer-facing employees Not large groups, needs to be self-paced Simulation, role-play exercises (empowerment) 100,000+ employees; lack of information about other parts of the company Learning Wiki invited 200 authors to write articles Ended up with over 7,000 content contributors Page 2
The Power of Rapid Development How long? How long? How long does it take to create 1 hour of Classroom Instruction (ILT)? How long does it take to create 1 hour of E-Learning? How long? Low Range = 12:1 High Range = 60:1 How long? 1300 hours How long does it take to create 1 hour of PowerPoint-based, online learning? How long does it take to create 1 hour of Simulation-Based e-learning? Page 3
Instructor-Led Online, Self-Paced Instructor-Led Online, Self-Paced 221:1 221:1 221:1 221:1 Return on Investment Development Costs Break Break even even point point (10 (10 Months) Months) Example Only Development Costs Break Break even even point point (10 (10 Months) Months) Example Only 34:1 34:1 Reoccurring costs, over time 34:1 34:1 Reoccurring costs, over time Instructor-Led PCWeek Shoot Out Online, Self-Paced 221:1 221:1 75:1 Return on Investment Several teams invited to compete Convert a 54-hour instructor-led course to online learning 2 days of development 1 person at the computer at any time Development Costs Break Break even even point point (10 (10 Months) Months) Example Only Storyboard. actually a lesson plan Present course to 20 judges and 150 members of media gallery Watched the other teams in action 34:1 (3.5 Months) 34:1 Reoccurring costs, over time Wide variety of approaches IBM Learning Model Blended Learning as a development model White Papers White Papers Instructor-Led Instructor-Led culminating culminating experience experience Word Self Assessment Business Simulations Student Guide Rapid Authoring Tools Word Exercises Games Student Guide Practice.PDF Rapid Simulation Development On-the-Job Face-to-Face Practice.PDF PowerPoint Role Play Simulations Product Knowledge Classroom uses the same development model PowerPoint Scenario-Based Simulations Product Knowledge Page 4
Remember Do Bloom s Taxonomy Knowledge Action verbs: list, define, tell, describe, identify, show, label, collect, examine, tabulate, quote, name, who, when, where, etc. Comprehension Action verbs: summarize, describe, interpret, contrast, predict, associate, distinguish, estimate, differentiate, discuss, extend, etc. Application Action verbs: apply, demonstrate, calculate, complete, illustrate, show, solve, examine, modify, relate, change, classify, experiment, discover, etc. Analysis Action verbs: analyze, separate, order, explain, connect, classify, arrange, divide, compare, select, explain, infer, etc. Synthesis Action verbs: combine, integrate, modify, rearrange, substitute, plan, create, design, invent, what if?, compose, formulate, prepare, generalize, rewrite, etc. Evaluation Action verbs: assess, decide, rank, grade, test, measure, recommend, convince, select, judge, explain, discriminate, support, conclude, compare, summarize, etc. Case Study Large Corporate The Power of Content Management 900,000 employees worldwide 34,000 Restaurants 106 countries Opens 3 new restaurants every day 30-35 average employees per site Customized, regionalized training needed at each location Case Study Large Corporate Case Study Key Drivers Prior Methods Reusability 2.0 7 large binders (Operation Standards) 300 Word documents Manual page customization by location Content silos, multiple versions Cost reduction Self-Serve, On-Demand Personalization of Learning Content Across all Delivery Formats Speed of Development Ease of Content Maintenance Widespread Adoption beyond the first phases of implementation Ultimately, the streamlining of the number of redundant procedures associated with performing the same task Page 5
Case Study On Demand Demo in action The Power of Informal Learning Example of Wizard interface Operation Manuals Page numbering Auto Generated TOC Regionalized Localized Synched Job Aides Observation Checklists Etc. Traditional Learning Management Model Informal Learning New New Hire Hire Orientation Orientation Safety Safety LMS Learning Portal Process Process Product Product Knowledge Knowledge Leadership Leadership Job-specific Job-specific Skills Skills Computer Computer Applications Applications Learning Portal - - Formal Learner Worker Instructor Web 2.0 and Informal Learning Tools Expert Learner Mentor Bottom up up through informal Manager Expert The challenge is combining BOTH Informal Learning Learning Portal - - Formal New New Hire Hire Orientation Orientation LMS Learning Portal Safety Safety Process Process Web 2.0 and Informal Learning Tools Product Product Knowledge Knowledge Expert Leadership Leadership Manager Computer Computer Applications Applications Learner Mentor Job-specific Job-specific Skills Skills Expert Bottom up up through informal Informal learning is simply that, which is not directed by an organization or somebody in a control position. - Jay Cross Page 6
Formal vs. Informal Learning How? Peace Corp Formal Classroom Events Online courses Virtual Classroom Informal (ad hoc) Collaboration Communities of practice Access to Experts Mentors Knowledgebanks Audience: Volunteer Main Business: Independent agency devoted to world peace Training information for volunteers globally Access to experts (though social site) Best Practice: Low-cost, rapid development of learning materials, Integration with their primary website, levels of escalation to reach personal advisory services Peace Corp Audience: Volunteer Main Business: Independent agency devoted to world peace Training information for volunteers globally Access to experts (though social site) Informal Learning See PowerPoint for full results and details Low-cost, rapid development of learning materials, Best Practice: Integration with their primary website, levels of escalation to reach personal advisory services Charles Beckham CTO Sun Learning Services Sun Microsystems Sun Microsystems Sun Microsystems Page 7
User Generated Content (UGC) Matrix If it isn t my job.whose job is it? www.anivegvideo.com How do I get learners to complete a course??? Definition The Power of the Blend Blended Learning 1) To combine or mix various instructional delivery modes and methods to meet a common set of learning goals or objectives. 2) Blending the best characteristics of instructorled training with other, innovative forms of instruction. 3) A phrase frequently used as buzz words to try and persuade buyers to choose e-learning solutions (sometimes synonymous with hype ). Page 8
Pilot Training Blended Learning Step 1: Ground School Step 2: Simulator Step 3: Fly with a Mentor Step 4: Fly alone Facts, Concepts Application More Application, Analysis, Synthesis and Evaluation Same, with little or no guidance Ameriprise (Minneapolis, MN) Learners: Financial Advisors; geographically disperse Business issue: how do you offer consistent training to learners in Atlanta, Boston, Minneapolis, and Seattle? Previously used regionally located trainers Learning community (by date of hire) meet together for training for 10 weeks; 90 minutes, 3 times each week; 15 virtual sessions each day Embedded war stories from experts in the field (prerecorded Webex mini-scenarios) Before $4.1 Million; After $1.3 Million 95% pass rate; 60,000 completions from in 16 months Best Practice: War stories, blended learning, regular sessions with learning community University of Phoenix (½ virtual, ½ on-campus University) Blended Curriculum Learners: 180,000 students; 106k attend classes at physical locations; 74,000 take courses fully online Main Business: Higher Education, For-Profit University 1300 virtual online sessions per week; 17,000 instructors Typical course 5 to 6 weeks in duration Class size 10-13 people to make the course manageable for instructor and to facilitate collaboration Evaluations of course effectiveness indicate that there is no significant difference in either the cognitive or affective results Optimization of class size through experience; researchbased findings comparing classroom and Best Practice: virtual One Lecture per Week. Live virtual session or recorded session. Group and Individual Projects Given Weekly. Small group of 3 to 6; many projects done through work; assignment uploaded Threaded Discussion. Students are graded on their level of participation Course Resources. Articles, worksheets, online textbook Knowledge Tests. Multiple choice, true/false and essay questions Post Course Evaluation. Level 1 Page 9
Power Blend Company Team Content Learner Training & HR The power of Alignment People, Processes and Technology The power of team-centric, rapid development The power of meeting difficult challenges through learning content management The power of channeling informal learning The power of blending learning and performance Questions??? Facilitator: Bryan Chapman Chief Learning Strategist Chapman Alliance bryan@chapmanalliance.com Page 10