OUCH! That Stereotype Hurts Cultural Competence & Linguistic Training Summary of Evaluation Results June 30, 2014
> Participant demographics > Pre/post/3-month evaluation of participant: - knowledge about stereotypes and biases (no 3m) - awareness of stereotypes and biases they encounter in personal and professional lives - beliefs about stereotypes and biases - skills for dealing with stereotypes and biases they may encounter from others > Satisfaction > Observations and suggestions for program improvement
Demographics of Ouch! Workshop Participants (n=163) 9 Trainings were provided to 172 participants Gender: 83.9% Female, 16.1% Male Mean Age: 40 (range 19-66 y.o.) Race & Ethnicity: 98.6% White, 1 also identified as American Indian 1.4% Black/African American 29.7% of Appalachian Decent 2.2% Latino/Hispanic 3.3% identified as a Family Member of FAST TRAC s SOC. 96.7% were Service Providers and has worked at their current agency for 24% 2 years or less -- 18% 11 to 20 years 52% 3 to 10 years -- 6% 21 years or more Ten different agencies in Clermont County received the training.
Knowledge (pre/post) Pre Post N 163 163 Mean 7.9 8.3* Median 8.0 9.0 Mode 8.0 9.0 * p <.05
Average Scores of Ouch! Workshop Participants: Awareness, Beliefs, and Skills (n=69) 11 10.5 10 9.5 10.28 10.23 10.65* 10.40 10.13 10.00 Summary Score Pre =27.46 Post =28.67* 3M Follow-up=28.44 9 8.5 8 7.90* 8 Awareness (range7-14) Beliefs (range 6-13) 7.5 7 6.5 6.97 Skills (range 4-10) 6 Before the Training Immediately After the Training 3M Follow-up * p <.05
Ouch! Satisfaction Survey Results (n=161) Strongly Disagree Disagree Netural Agree Strongly Agree 1. Objecitives were clearly described 2. Content was relevant 3. Easy to Understand the org. of the workshop 4. Trainer was well-prepared 5. Trainer answered? Effectively 53.4 44.7 47.2 39.1 44.1 42.2 47.8 46 54 49.7 6. Activities stimulated my learning 7. Diff. level was appropriate 46.6 46 35.4 35.4 8. Trainer invited questions 9. Will be able to use what I learned 10. Pace was appropriate 11. Trainer used clear language 12. Workshop gave me sufficient practice 13. Workshop accomplished the obj. specified 14. Workshop lived up to my expectations 40.3 45.3 41.6 42.9 50.3 46 48.4 52.2 45.3 39.8 51.6 33.5 43.5 34.8 0% 20% 40% 60% 80% 100%
Participants said they would most likely use after workshop: by count (n=138) Say "Ouch!" (46.7%) Ouch! Workshop Techniques 77 Used by Participants at 3- Month Follow-Up by count (n=61) Say "Ouch!" (47.54%) 29 Ask a question (46.1%) Assume good intent and explain impact (37.7%) Broaden to universal human behavior (31.5%) Interrupt and redirect (27.3%) Make it individual (20.6%) Other (1.2%) 76 52 52 45 34 2 0 50 100 Ask a question (40.98%) Interrupt and redirect (39.34%) Assume good intent and explain impact (29.51%) Broaden to universal human behavior (22.95%) Make it individual (14.75%) Other (1.64%) Future Use: (n=74) Participants are very likely to use these techniques (mean score 7.74 on a scale from 1-10) 1 9 14 18 25 24 0 20 40
Environments where Ouch! Workshop techniques were used (at 3 month follow-up) more than one answer could be selected (n=61) 70.0% 60.0% 50.0% 40.0% 30.0% 32.8% 59.0% 45.9% 20.0% 10.0% 0.0% 6.6% 4.9% 1.6%
3-Month Follow-Up Survey Respondents Suggested: Repeat exposure to this type of training and reminders about being sensitive are helpful. It isn't something people are going to completely change overnight so repeated reminders are helpful. Offer examples/sketches for analysis and proper reaction Visual posters reminding all staff to practice "Ouch" strategies...ouch! For example bathroom bulletins. Additional training/education is needed on: multicultural, unification, how to listen, how to "care, repeat of workshop yearly Instruct management regarding methods for creating an environment of accountability that fosters success and preserves the dignity of the individual. Structuring an organization and speaking as if non-compliance (failure)is expected is demeaning, threatening and shaming and creates an oppressive and hostile working environment Explain to children at schools why special needs children behave the way they do and their specific behaviors they've no control over which brings the remarks and comments of those not educated. Why they need the extra help or are a slower pace. Additional training is a waste of money. To require people to take it in the first place assumes it's needed. People get along fine without an outside entity insisting there is a problem.
Aspects of the Ouch Workshop Least Valuable Most Valuable I understand why all staff needed to be here, but I am well versed in CLC. Didn't get to practice techniques Repetitiveness (2) in videos talking in groups,/discussion/open discussion (allowing more time for discussion after vignettes would help) about real life examples/-having a bank of comments to go to specific and informative Enlightening others to verbal awareness would like more time clear information provided, quick and new techniques (2) Too long, long stretch of time to activities, could have been shorter, discussion time too long (3) My group was not wiling to contribute and discuss equally. It was dominated by one person. No fault of the trainer/training How to counter said comments from supervisors I really enjoyed the small group discussions rather than the larger group which make me feel uncomfortable. Audience participation Good discussion seeing examples of 6 techniques, New ideas on how to handle situations (5), Point out things most people don't realize are stereotyping Video, Group Discussion, Surveys, Work Booklet Video (5) examples by video (2) The trainer herself made some comments that were biased and included stereotypes. I don't think she realized it and too much discussion Mary is a great trainer! Positive energy and engaging. Video great-love OUC idea! Would be nice to do update training in a year. Training helpful, good to see more/new families! I can use this at home learning options/tools to handle stereotypes and bias in the workplace and/or community Learn how to talk to people on a good basis
Participants suggestions on how to improve the Ouch! Workshop (by frequency) Shorten the time for the training(12). Add more video to the training (11). Increase the content covered in the training (10). Make training activities more stimulating (10). Allot more time for the training (7). Improve the evaluation used in the training (7). Clarify the training objectives (5). Improve the instructional methods(5). Provide better information before the training (4). Update the content covered in the training (2). Other: smaller groups, role playing,