LEADERSHIP AND COMMUNICATION SKILLS

LEADERSHIP AND COMMUNICATION SKILLS DEGREE: BACHELOR IN BUSINESS ADMINISTRATION DEGREE COURSE YEAR: 1 ST 1º SEMESTER 2º SEMESTER CATEGORY: BASIC COMPULSORY OPTIONAL NO. OF CREDITS (ECTS): 3 LANGUAGE: ENGLISH 1- SUBJECT DESCRIPTION We can define "leadership" organizationally and narrowly as "the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members". Organizationally, leadership directly impacts the effectiveness of costs, revenue generation, service, satisfaction, earnings, market value, share price, social capital, motivation, engagement, and sustainability. Good organizations convey a strong vision of where they will be in the future. As a leader, you have to get your people to trust you and be sold on your vision. Using leadership skills and being honest and fair in all you do, will provide you with the ammo you need to gain their trust. Although you have the vision, how to create effective teams is a challenge in every organization. Work environments tend to foster rugged individuals working on personal goals for personal gain. Typically, reward, recognition, and pay systems single out the achievements of individual employees. Appraisal, performance management, and goal setting systems most frequently focus on individual goals and progress. Promotions and additional authority are also bestowed on individuals. Given these factors, is it any wonder that teams and team work are an uphill battle in most organizations. In this program we will focus in the information, tools and techniques you need to develop team work and effective work teams in any organization. Our roll as leaders is to create a work culture that values collaboration. In a teamwork environment, people understand and believe that thinking, planning, decisions and actions are better when done cooperatively. People recognize, and even assimilate, the belief that none of us is as good as all of us. Managing the team relationship; but also the 1:1 relationship with all our collaborators; and last but not least, being able to manage yourself; will be the most important factors for success. In this program we will reflect on the dynamics, abilities and attitudes that will help you to guide people (including yourself!). This subject does not require the use of a laptop in class; nevertheless, if you want to bring your laptop, please contact your professor. Edited by the IE Publications Department. 1

2- OBJECTIVES AND SKILLS 2.1. CONCEPTUAL OBJECTIVES Establish the elements that we need to take in account to be more successful leading people. Practice the most important competencies related with leadership. Identify your needs for development. Get ideas to be more successful in life. 2.2. PROFESSIONAL SKILLS Communicating Presentations Organizing contents Managing difficult audiences Organizing others work Managing information Role distribution Creating trust Managing diversity Making a follow up of the work Teambuilding Collaborating with others Managing conflicts Making decisions Being creative 2.3. LEARNING OUTCOMES After completion of the module the student will be able to: Establish and evaluate the key elements for an effective communication. Define the process to make a good presentation. Practice the most important communication abilities. Establish the elements that a group of people (abilities, organization, attitudes and leadership style) need to become a team. Have, all over the Program, a team experience. Show team competencies. Establish the process that a group of people need to go through to become a team. 3- METHODOLOGY AND WEIGHTING The workshop uses a combination of techniques and concepts, to enhance personal and group learning through: Videos Personal experiences Games Role-plays Group discussions Questionnaires Share best practices Activities Practical cases Instruction Etc. 2

To get all the benefits of the program, it s very important to bring to the session an open mind and a participative attitude. It's critical to make a practical approach, where participant will experience and practice the tools and behaviors related with leadership. Between sessions, participants will practice the behaviors in their personal lives and identify their best practices and areas for development. Teaching Methodology Weighting Estimated time a student should dedicate to prepare for: Lectures (25)% 47 hours Discussions (25)% 47 hours Exercises (30)% 56 hours Group work (20)% 37,5 hours Other Individual studying (0)% 0 hours TOTAL 100% 187,5 hours 3ECTs (20 sessions) 4- CONTENTS Modules 3 and 4 will be done in the Program Interpersonal Skills II; in 3rd Course. 3

MODULE 0: INTRODUCTION: Sessions 1 & 2 Personal objectives for the Program. Personal competencies questionnaire. SESSION 1 Why this program? Objectives and grand rules. Contents. Participant analysis. Diary and tasks to be done. MODULE I: LEAD MY COMMUNICATION: Sessions 3, 4, 5, 6, 7, & 8 Objectives: Establish the key elements for an effective communication. Establish the process to make a good presentation. Practice the most important communication abilities. Contents: SESSION 3 Elements for an effective communication. What do we need to prepare in a presentation? Are we nervous? SESSION 4 Communication abilities: - Eye contact - Voice - Gestures - Movement SESSION 5 Using our tools: - PC and projector - Flipchart 4

SESSION 6 Asking and answering questions. Managing difficult situations. SESSION 7 Influencing skills. Structure: - Getting attention - This is useful for you! - Show structure - Communicate - Resume SESSION 8 Team presentations. Closing a presentation in an effective way. MODULE II: LEAD MY TEAM: Sessions 9-20 Objectives: Establish the elements that a group of people (abilities, organization, attitudes and leadership style) need to become a team. Have, along the Program, a team experience. Practice team competencies. Establish the process that a group of people need to go through to become a team. Contents: 5

Phase 1: Initiation Complete Personal Diary. Team identity. Group homework: Prepare group presentations. SESSION 9 Teams Vs groups of people. Do we really need to work in teams? Abilities, attitudes, leadership and organizational factors. This is a journey! Our top performing team model. How do we start our journey? SESSION 10 Elements of the Initiation Phase. Organizing our team: Mission, vision, rules, objectives, values and environment. Getting commitment. What make us commit? Communication is our key element in teams. Manage information. Phase 2: Adaptation Complete Personal Diary. Building trust. Group homework: Prepare group presentations. SESSION 11 Elements of the adaptation stage. Strategy and planning. Efficacy. Role distribution: integrating competencies, preferences and tasks. Johary Window. Empathy. SESSION 12 Working in diverse teams. Relationship styles. Introduction to emotional personal account. Creating trust in the team. Phase 3: Progress Complete Personal Diary. Applying relationship styles. Managing conflict questionnaire. Group homework: Prepare group presentations. SESSION 13 Elements of the Progress Phase. We need to be a team that achieves results. How do we measure results in teams? Are we efficient in our meetings? Creating a balance scorecard. SESSION 14 Conflict management 6

Thomas Kilmann Model. Phase 4: High performance Complete Personal Diary. Applying conflict management. Team feedback preparation. Group homework: Prepare group presentations. SESSION 15 Alternatives to make decisions. Making decisions process. Making decisions model. SESSION 16 Elements of the top performance stage. Responsibility Final team presentations SESSION 17 Feedback in teams. There will be a closed door session, where team mates will be able to give and receive feedback. SESSION 18 Team presentations: selection of the best projects. SESSIONS 19-20 Final presentations. Program summary. Learning s. Link to part II. Summary: Sessions 21 40 will be done in the Program Management Skills; in 3rd Course. 7

5- EVALUATION SYSTEM (ORDINARY AND EXTRAORDINARY) Your final grade in the course will be based on both individual and group work of different characteristics that will be weighted in the following way: A. Class participation 30% B. Final group presentation & report 30% C. Personal Journal 40% TOTAL 100% A. CLASS PARTICIPATION Three main criteria will be used in reaching judgment about your class participation: Depth and Quality of Contribution: The most important dimension of participation concerns what it is that you are saying. A high quality comment reveals depth of insight, rigorous use of case evidence, consistency of argument, and realism. Moving Your Peers Understanding Forward: Great ideas can be lost through poor presentation. A high quality presentation of ideas must consider the relevance and timing of comments, and the flow and content of the ensuing class discussion. It demands comments that are concise and clear, and that are conveyed with a spirit of involvement in the discussion at hand. Frequency: Frequency refers to the attainment of a threshold quantity of contributions that is sufficient for making a reliable assessment of comment quality. The logic is simple: if contributions are too few, one cannot reliably assess the quality of your remarks. However, once threshold quantity has been achieved, simply increasing the number of times you talk does not automatically improve your evaluation. Beyond the threshold, it is the quality of your comments that must improve. In particular, one must be especially careful that in claiming more than a fair share of airtime, quality is not sacrificed for quantity. Finally, your attempts at participation should not be such that the instructor has to go looking for you. You should be attempting to get into the debate on a regular basis. B. FINAL GROUP PRESENTATION AND REPORT You are also expected to complete a project with your group and present it to the class. The project will give you the opportunity to reflect on a topic related to the program. More details of the presentation will be provided by the start of the course. C. JOURNAL Finally, you are also expected to complete a journal based on your learning of the Program. You will need to reflect on 3 questions: What have you learned What will you apply What is your experience applying your learning s RETAKE POLICY Each student has 4 chances to pass any given course distributed in two consecutive academic years (regular period and July period). Students who do not comply with the 70% attendance rule will lose their 1st and 2 nd chance, and go directly to the 3rd one (they will need to enrol again in this course next academic year). Grading for retakes will be subject to the following rules: 8

o Students failing the course in the first regular period will have to do a retake in July (except those not complying with the attendance rules, which are banned from this possibility). o The retake will consist on writing an essay related to the Program. This will be agreed with the teacher. o The grading criteria for the retakes are the following: 50% content (theory) 50% applicability o The maximum grade that a student may obtain in the retake will be 7 out of 10. 6- USE OF ELECTRONIC DEVICES IN CLASS All cell phones must be turned off and out of sight during class. This subject does not require the use of a laptop in class; nevertheless, if you want to bring your laptop, please contact your professor. 9