Schedule of Courses January December 2017

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Schedule of Courses January December 2017 Imsimbi Training is a fully accredited training provider with the Services Seta, number 2147, as well as a Level 2 Contributor BBBEE company. All Imsimbi Courses in this schedule where unit standards are identified are accredited with the Services Seta or the ETDP Seta If the dates below don t fit your diary, please let us know so that we can give you future dates. We need a minimum of 5 delegates for a public course to proceed. Discounted in-house prices and course profiles will be forwarded on request. In-house training can be arranged nationwide for 6 learners and more. We are happy to advise that we can customise our course content to suit your requirements for any suitable number of days. Discounts will be given for 15 delegates or more for in-house courses. For your online bookings, visit our website www.imsimbi.co.za, complete the online booking form and send it to us for processing Contact us: Email - julius@imsimbi.co.za - tammy@imsimbi.co.za - margaret@imsimbi.co.za - prince@imsimbi.co.za - gloria@imsimbi.co.za IMSIMBI TRAINING Schedule of Courses 2013 (January June 2013) rev. 24.11.12 Page 1 of 20 Ofentse@imsimbi.co.za Tel: +27 11 678 2443 Fax: +27 11 678 6496 WWW.IMSIMBI.CO.ZA

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Advanced Monitoring & Evaluation 252024 L5 credits 4 252034 L5 credits 8 252032 L5 credits 8 Jhb 13-17 8-12 21-25 30-3 CT 13-17 29-2 14-18 13-17 Dbn 15-19 21-25 R9,800 Advanced Project Incl. MS Projects 252024 L5 credits 4 252022 L5 credits 8 Jhb 6-10 3-7 26-30 14-18 6-10 CT 16-20 6-10 26-30 11-15 6-10 Dbn 3-7 24-28 23-27 R9,800 Advanced Report Writing 12153 L4 credits 5 110023 L4 credits 6 Jhb 14-17 30-2 14-17 20-23 CT 30-2 5-8 28-31 11-12 R7,900 Dbn 30-2 22-25 23-26 Anger 252031 L5 credits 4 Assertiveness 252031 L5 credits 4 Jhb 6-7 29-30 24-25 6-7 CT 6-7 29-30 5-6 Dbn 2-3 27-28 28-29 Jhb 19-20 2-3 15-16 20-21 2-3 11-12 CT 23-24 4-5 13-14 2-3 Dbn 23-24 2-3 3-4 26-27 9-10 Assessor Training 115753 L5 credits 15 Jhb 20-23 2-5 21-24 20-23 CT 6-9 20-23 18-21 13-16 R7,900 Dbn 7-10 2-5 4-7 13-16 Best Practice in Quality 252024 L5 credits 4 Jhb 20-21 26-27 16-17 CT 13-14 29-30 26-27 Dbn 8-9 12-13 Business Administration Services FETC 12 Month Programme Modules 1-6 61595 (L.P. 35928) L4 credits 140 24 days Jhb CT 20-23 20-23 15-18 8-11 All prices exclude VAT 21-24 22-25 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 2 of 20 27-30 27-30 R25,500

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Business Etiquette & Professional Conduct in the Workplace 7790 L3 credits 3 Jhb 27-1 31-2 2-4 27-29 CT 15-17 5-7 28-30 27-29 Dbn 20-22 28-30 2-4 1-3 Call Centre & Customer Service 7790 L3 credits 3 Jhb 24 12 24 4 15 CT 8 9 1 24 Dbn 7 2 10 17 Change 252021 L5 credits 8 Jhb 26-27 6-7 22-23 19-20 CT 2-3 1-3 7-8 30-31 Dbn 23-24 19-20 28-29 23-24 Conflict 114226 L5 credits 8 Jhb 13-14 3-4 1-2 3-4 16-17 CT 23-24 3-4 1-2 13-14 Dbn 22-23 1-2 2-3 Conflict and Negotiation Skills 114226 L5 credits 8 Jhb 25-27 8-10 17-19 24-26 4-6 22-24 CT 18-20 22-24 3-5 19-21 18-20 1-3 Dbn 22-24 17-19 30-1 15-17 Corporate Governance 10022 L4 credits 4 Jhb 10 29 3 30 CT 10 26 21 30 Dbn 7 15 7 27 Customer Service Excellence for Managers ISO aligned 10052 L5 credits 6 Jhb 24-25 9-10 CT 29-30 27-28 Dbn 4-5 14-15 Data & Records 110009 L4 credits 4 Jhb 2-3 24-25 14-15 10-11 6-7 CT 23-24 10-11 20-21 14-15 4-5 Dbn 20-21 19-20 21-22 4-5 Diversity 252043 L5 credits 6 Jhb 16-17 12-13 30-31 CT 2-3 1-2 11-12 13-14 Dbn 9-10 19-20 27-28 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 3 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Jhb 23-25 19-21 5-7 11-13 27-29 Effective Business Writing Skills 12153 L4 credits 5 12155 L4 credits 5 Pta 1-3 15-17 14-16 13-15 CT 20-22 5-7 10-12 10-12 4-6 27-29 Dbn 22-24 10-12 5-7 6-8 27-29 Effective Disciplinary Hearings for initiators & chairpersons 11286 L5 credits 8 10985 L6 credits 5 Jhb 22-24 19-21 6-8 29-1 CT 23-25 11-13 28-30 4-6 Dbn 8-10 2-4 26-28 13-15 Effective Sales 10047 L5 credits 5 Jhb 16-17 5-6 9-10 4-5 CT 16-17 3-4 17-18 2-3 4-5 Dbn 9-10 1-2 14-15 9-10 Emotional Intelligence for Leaders 252031 L5 credits 4 Jhb 8-9 19-20 2-3 CT 2-3 1-2 3-4 2-3 Dbn 6-7 8-9 3-4 11-12 R5,890 Jhb 15-17 17-19 12-14 13-15 8-10 6-8 Emotional Intelligence & Personal Mastery 252031 L5 credits 4 Pta 19-21 4-6 CT 18-20 8-10 10-12 17-19 6-8 8-10 Dbn 13-15 17-19 28-30 6-8 Employment Equity Committee Training Jhb 13-14 22-23 12-13 CT 30-31 14-15 9-10 Dbn 27-28 1-2 23-24 Facilitation Skills 117871 L5 Credits10 Jhb 15-17 8-10 10-12 23-25 CT 1-3 10-12 3-5 9-11 Dbn 29-31 21-23 3-5 16-18 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 4 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Finance For Non Financial Managers 242810 L4 credits 6 114738 L4 credits 6 Jhb 22-24 10-12 12-14 21-23 11-13 13-15 CT 20-22 10-12 12-14 1-3 4-6 6-8 Dbn 8-10 18-20 5-7 21-23 22-24 Frontline Customer Service 10052 L5 credits 6 Jhb 16 18 7 31 8 CT 13 13 25 16 8 HIV AIDS Awareness (Half Day) HIV/AIDS Peer Educator HIV/AIDS Workplace 8555 L4 credits 4 252033 L5 credits 8 Dbn 13 1 6 Jhb 11 11 10 10 CT 15 15 6 Dbn 6 15 31 Jhb 1-3 19-21 24-26 6-9 CT 8-10 5-7 14-16 15-17 Dbn 29-31 21-23 19-21 20-22 Jhb 20-22 3-5 16-18 CT 1-3 12-14 25-27 R1,400 Dbn 5-7 15-17 9-11 Human Resources and Labour Relations Implementing Internships, Learnerships and employee tax incentives (Half Day) 12140 L5 credits 9 252034 L5 credits 8 114274 L5 credits 8 10985 L6 credits 5 Interpersonal Skills 252027 L5 credits 6 Jhb 6-10 3-7 26-30 14-18 13-17 CT 13-17 3-7 21-25 20-24 Dbn 13-17 22-26 28-1 6-10 Jhb 21 29 13 CT 24 11 7 Dbn 6 6 21 Jhb 9 3 30 CT 9 10 25 Dbn 14 17 31 All prices exclude VAT R9,800 R1,400 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 5 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Innovation & Creative Thinking 252020 L5 credits 6 Jhb 23-24 25-26 14-15 23-24 CT 16-17 2-3 21-22 6-7 Dbn 13-14 15-16 17-18 16-17 Job Readiness Skills (21 day programme) 252031 L5 credits 4 12153;12155 L5 credits 10 14348 L2 credits 3 10052 L5 credits 6 10047 L5 credits 5, 8555 L4 credits 4 Jhb 3-28 3-31 CT 1-29 Dbn 1-29 R18,000 Labour Relations & Effective Discipline 10985 L6 credits 5 114274 L5 credits 8 Life Skills 252031 L5 credits 4 and Leadership Level 2 120300 L5 credits 8 15224 L5 credits 4 Jhb 8-10 5-7 28-30 16-18 15-17 CT 15-17 5-7 23-25 22-24 Dbn 15-17 24-26 30-1 8-10 Jhb 1-3 5-7 9-11 CT 1-3 5-7 26-28 Dbn 5-7 5-7 2-4 Jhb 22-24 10-12 21-23 17-19 4-6 4-6 CT 1-3 18-20 7-9 24-26 26-28 29-1 Dbn 15-17 17-19 14-16 8-10 Development Programme National Certificate in General -6 February - November NQF L5 Qual. No. 59201 Programme no. 60269 164 credits (26 Days) JHB CT 6-10 6-10 22-26 22-26 All prices exclude VAT 24-28 24-28 30-3 30-3 R35,750 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 6 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Managing Poor Performance and Medical Incapacity 252034 L5 credits 8 Jhb 4-5 23-24 CT 8-9 26-27 Dbn 4-5 18-19 Meeting & Minute 242816 L4 credits 5 Jhb 30-31 18-19 17-18 13-14 CT 13-14 15-16 31-1 6-7 Dbn 23-24 20-21 20-21 5-6 Mentoring and Coaching 252035 L5 credits 8 Jhb 6-7 29-30 6-7 7-8 2-3 CT 13-14 2-3 17-18 20-21 Dbn 19-20 13-14 8-9 10-11 11-12 20-21 Moderator Training 115759 L6 credits 10 Jhb 27-30 28-31 28-1 CT 21-24 22-25 5-8 R7,900 Dbn 14-17 8-11 22-25 28-1 Monitoring and Evaluation 252034 L5 credits 8 252032 L5 credits 8 Jhb 30-1 15-17 3-5 17-19 16-18 4-6 CT 1-3 22-24 5-7 4-6 1-3 Dbn 22-24 21-23 1-3 1-3 Negotiation Skills 117853 L5 credits 8 Jhb 9-10 15-16 3-4 2-3 CT 30-31 2-3 6-7 27-28 Dbn 6-7 11-12 3-4 19-20 R5,500 Negotiation Skills for Wage Negotiators 117853 L5 credits 8 Jhb 27-28 5-6 19-20 CT 2-3 26-27 23-24 R5,500 Dbn 9-10 22-23 2-3 Office 110009 L4 credits 4 Jhb 23-24 13-14 22-23 1-2 20-21 CT 16-17 25-26 10-11 16-17 Dbn 19-20 11-12 3-4 13-14 Operations 252032 L5 credits 8 Jhb 22-23 7-8 12-13 CT 22-23 16-17 Dbn 9-10 5-6 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 7 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Performance 252034 L5 credits 8 Jhb 6-7 25-26 18-19 2-3 CT 6-7 22-23 7-8 7-8 Dbn 22-23 7-8 20-21 Personal Assistant 13929 L3 credits 3 12153 L4 credits 5 Jhb 22-24 10-12 7-9 30-1 4-6 4-6 CT 25-27 29-31 12-14 27-29 1-3 Dbn 1-3 10-12 17-19 27-29 6-8 Jhb 20 15 31 Personal Finance CT 7 19 30 Dbn 6 26 28 Personal Mastery 252031 L5 credits 4 Jhb 20 21 24 CT 20 8 31 Dbn 8 7 31 Jhb 2-3 24-25 26-27 3-4 16-17 7-8 Presentation and Communication Skills 8647 L5 credits 10 Pta 13-14 6-7 16-17 CT 16-17 3-4 5-6 3-4 23-24 4-5 Dbn 6-7 3-4 5-6 24-25 12-13 7-8 Presenting yourself in a job interview Jhb 20 15 11 CT 15 6 22 Dbn 13 15 29 Problem Solving & Decision Making 242817 L4 credits 8 Jhb 27-28 8-9 10-11 20-21 CT 22-23 29-30 13-14 6-7 Dbn 3-4 17-18 23-24 Jhb 25-27 1-3 24-26 10-12 11-13 13-15 13-15 Project 120372 L4 credits 5 120379 L4 credits 8 Pta 1-3 10-12 21-23 4-6 CT 25-27 24-26 5-7 10-12 18-20 11-13 R7,350 Dbn 6-8 18-20 5-7 14-16 2-4 11-13 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 8 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat National Certificate in Project L5 Learnership NQF L5 Qual. No. 58395 120 credits (25 Days) Jhb CT 20-24 20-24 29-2 29-2 21-25 21-25 20-24 20-24 R31,500 Jhb 13-15 24-26 14-16 25-27 Public Finance 242810 L4 credits 6 114738 L4 credits 6 Pta 15-17 24-26 3-5 11-13 1-3 CT 8-10 17-19 26-28 26-28 Dbn 1-3 8-10 14-16 9-11 Quality & Customer Service 10052 L5 credits 6 Jhb 30-31 13-14 1-2 28-29 26-27 7-8 CT 23-24 13-14 26-27 18-19 14-15 Dbn 23-24 25-26 13-14 14-15 14-15 Reception & Telephone Etiquette 13928 L3 credits 4 Jhb 27-28 8-9 18-19 30-1 CT 27-28 12-13 21-22 30-1 Dbn 13-14 19-20 5-6 Recruitment and Selection 12140 L5 credits 9 Jhb 23-24 2-3 29-30 13-14 11-12 9-10 CT 16-17 29-30 17-18 4-5 20-21 Dbn 29-30 31-1 6-7 Jhb 8-10 24-26 19-21 18-20 27-29 Report Writing 12153 L4 credits 5 110023 L4 credits 6 Pta 24-26 25-27 CT 15-17 8-10 24-26 11-13 8-11 Dbn 15-17 8-10 16-18 6-8 Research Methodology & Report Writing 110023 L4 credits 6 12153 L4 credits 5 Jhb 6-8 20-22 2-4 CT 25-27 28-30 13-15 Dbn 25-27 12-14 22-24 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 9 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Risk 252025 L5 credits 8 Jhb 2-3 22-23 20-21 11-12 CT 20-21 8-9 3-4 9-10 Dbn 13-14 7-8 4-5 School Teams Leadership Development 120300 L5 credits 8 15224 L5 credits 4 Jhb 10-12 18-20 CT 15-17 22-24 Dbn 19-21 16-18 Sexual Harassment in the workplace Jhb 16-17 8-9 26-27 CT 16-17 18-19 5-6 Dbn 27-28 16-17 Shop Steward training for disciplinary hearings 11286 L5 credits 8 Jhb 1-3 10-12 26-28 CT 30-1 19-21 20-22 Dbn 20-22 7-9 13-15 Skills Development & Training 252029 L5 credits 8 Jhb 27-28 22-23 27-28 17-18 CT 2-3 8-9 18-19 Dbn 15-16 10-11 19-20 Stock 13945 L4 credits 2 Jhb 13 19 21 14 CT 10 22 4 Dbn 28 5 8 Strategic Planning and Change 15219 L5 credits 4 115407 L5 credits 8 Jhb 27-29 5-7 23-25 CT 27-1 17-19 14-16 6-8 Dbn 25-27 11-13 5-7 9-11 Stress 15096 L5 credits 5 Jhb 16 13 9 8 16 CT 30 29 1 30 Dbn 6 22 28 20 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 10 of 20

Course Unit Standards Location Jan Feb March April May June July Aug Sept Oct Nov Dec Price ex vat Jhb 25-27 27-1 19-21 12-14 11-13 22-24 11-13 Supervisory Level 1 14667 L4 credits 10 Pta 8-10 15-17 14-16 16-18 CT 25-27 29-31 24-26 21-23 23-25 11-13 Dbn 16-18 24-26 12-14 9-11 6-8 Team Building 252037 L5 credits 6 Team Leader 252037 L5 credits 6 Jhb 13 12 24 6 4 CT 6 15 7 2 14 Dbn 27 29 21 20 Jhb 15-17 12-14 28-30 6-8 CT 8-10 12-14 14-16 27-29 Dbn 15-17 12-14 18-20 Technical Report Writing 12153 L4 credits 5 110023 L4 credits 6 Jhb 15-17 3-5 9-11 CT 22-24 5-7 21-23 Dbn 15-17 26-28 11-13 Telephone Etiquette 7790 L3 credits 3 Time 15234 L5 credits 4 Jhb 13 22 14 26 14 CT 20 24 5 24 2 4 Dbn 27 10 12 20 30 4 Jhb 27-28 2-3 17-18 14-15 7-8 CT 13-14 6-7 18-19 17-18 21-22 7-8 Dbn 23-24 6-7 11-12 24-25 4-5 4-5 Women in 15224 L5 credits 4 Jhb 30-1 26-28 26-28 13-15 CT 1-3 5-7 13-15 Dbn 27-1 21-23 1-3 All prices exclude VAT IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 11 of 20

MANAGEMENT DEVELOPMENT PROGRAMME National Certificate : General - Learnership SAQA ID 59201/60269 NQF L5 164 Credits 6 or 12 month course; 26 Days of in-class attendance Cost: R35,750 ex vat Can also be offered as a learnership Employers placing their employees on the learnership programme are eligible to receive a R16,800.00 tax rebate from SARS. Module Johannesburg Cape Town : Professional Team Development 6-10 February 2017 (Group 1) 22-26 May 2017 (Group 2) 24-28 July 2017 (Group 3) 30 October 3 November 2017 (Group 4) Module 2: Professional Conflict & Change Module 3: Professional Human Resources Module 4: Professional & Leadership Development Module 5: Financial for Professionals Module 6: Professional Results-based Planning, Monitoring and Evaluation 3-7 April 2017 (Group 1) 17-21 July 2017 (Group 2) 18-22 September 2017 (Group 3) 11-15 December 2017 (Group 4) 19-21 June 2017 (Group 1) 4-6 September 2017 (Group 2) 15-17 November 2017 (Group 3) 19-21 February 2018 (Group 4) 1-4 August 2017 (Group 1) 27-30 November 2017 (Group 2) 22-25 January 2018 (Group 3) 16-19 April 2018 (Group 4) 2-6 October 2017 (Group 1) 29 January - 2 February 2018 (Group 2) 12-16 March 2018 (Group 3) 18-21 June 2018 (Group 4) 11-14 December 2017 (Group 1) 13-16 March 2018 (Group 2) 14-17 May 2018 (Group 3) 20-23 August 2018 (Group 4) IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 12 of 20 6-10 February 2017 (Group 1) 22-26 May 2017 (Group 2) 24-28 July 2017 (Group 3) 30 October 3 November 2017 (Group 4) 3-7 April 2017 (Group 1) 17-21 July 2017 (Group 2) 18-22 September 2017 (Group 3) 11-15 December 2017 (Group 4) 19-21 June 2017 (Group 1) 4-6 September 2017 (Group 2) 15-17 November 2017 (Group 3) 19-21 February 2018 (Group 4) 1-4 August 2017 (Group 1) 27-30 November 2017 (Group 2) 22-25 January 2018 (Group 3) 16-19 April 2018 (Group 4) 2-6 October 2017 (Group 1) 29 January - 2 February 2018 (Group 2) 12-16 March 2018 (Group 3) 18-21 June 2018 (Group 4) 11-14 December 2017 (Group 1) 13-16 March 2018 (Group 2) 14-17 May 2018 (Group 3) 20-23 August 2018 (Group 4)

Purpose of the Programme The qualification has been integrated into six Modules. The learning outcomes and unit standards covered by each module is as follows: : Professional Team Development Objectives US Title Credits Monitor and measure performance and apply continuous or innovative improvement interventions in the unit. Build relationships with superiors and with stakeholders across the value chain. Enhance the development of teams and team members. 252027 Devise and apply strategies to establish and maintain workplace relationships 6 252037 Build teams to achieve goals and objective 6 252020 Create and manage an environment that promotes innovation 6 252043 Manage a diverse work force to add value 6 12433 Use communication techniques effectively 8 Module 2: Professional Conflict & Change Objectives US Title Credits Lead and manage a team of first line managers to enhance individual, team and unit effectiveness. Manage the change process and develop conflict management and negotiation skills. 252031 Apply the principles and concepts of emotional intelligence to the management of self and others 3 252021 Formulate recommendations for a change process 8 117853 Conduct negotiations to deal with conflict situations 8 114226 Interpret and manage conflicts within the workplace 8 Module 3: Professional Human Resources Objectives US Title Credits Monitor and measure performance and apply continuous or innovative improvement interventions in the unit. Develop the human resources management skills of recruitment, performance management, people development and talent management.. 252029 Lead people development and talent management 8 252034 Monitor and evaluate team members against performance standards 8 12140 Recruit and select candidates to fill defined positions 9 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 13 of 20

Module 4: Professional & Leadership Development Objectives US Title Credits Lead and manage a team of first line managers to enhance individual, team and unit effectiveness. Understand leadership theories and develop your situational leadership styles. Develop your decision making and delegation skills. Develop your mentoring and coaching skills as a manager. 120300 Analyse leadership and related theories in a work context 8 15224 Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 252035 Select and coach first line managers 8 252026 Apply a systems approach to decision making 6 4 Module 5: Financial for Professionals Objectives US Title Credits Apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks. Develop your business financial management skills. Develop your ability to manage your departments budget effectively. 252042 Apply the principles of ethics to improve organisational culture 5 252044 Apply the principles of knowledge management 6 252036 Apply mathematical analysis to economic and financial information 6 252040 Manage the finances of a unit 8 Module 6: Professional Results-based - Planning, Monitoring & Evaluation Objectives US Title Credits Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit. Develop professional project management skills. Develop monitoring and evaluation techniques and skills. 252022 Develop, implement and evaluate a project plan 8 252032 Develop, implement and evaluate an operational plan 8 252024 Evaluate current practices against best practice 4 252025 Monitor, assess and manage risk 8 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 14 of 20

Business Administration Services Further Education and Training Certificate (FETC) - Learnership SAQA ID 61595 (L.P. 35928) NQF L4 worth 140 Credits. This FETC programme can be offered as a six month course or it can also be offered as a 12 month learnership programme with 20 days of in-class attendance. Employers placing their employees on this learnership programme are eligible to receive a R16,800.00 tax rebate from SARS. Cost: R25, 500 ex vat Module Johannesburg Cape Town : Work & Career Orientation 20-23 February 2017 (Group 1) 15-18 May 2017 (Group 2) 21-24 August 2017 (Group 3) 27-30 November 2017 (Group 4) Module 2: Bus Comm & Bus Writing 10-13 April 2017 (Group 1) 4-7 July 2017 (Group 2) 23-25 October 2017 (Group 3) 6-9 November 2017 (Group 4) Module 3: Maths Literacy 26-28 June 2017 (Group 1) 23-25 September 2017 (Group 2) 4-6 December 2017 (Group 3) 12-14 March 2018 (Group 4) Module 4: Administration 28-30 August 2017 (Group 1) 20-22 November 2017 (Group 2) 19-21 February 2018 (Group 3) 7-9 May 2018 (Group 4) Module 5: Finance for Office Administrators 9-11 October 2017 (Group 1) 22-24 January 2018 (Group 2) 16-18 April 2018 (Group 3) 18-20 July 2018 (Group 4) Module 6: Customer Care 11-15 December 2017 (Group 1) 14-16 March 2018 (Group 2) 18-20 June 2018 (Group 3) 19-21 September 2018 (Group 4) IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 15 of 20 20-23 February 2017 (Group 1) 8-11 May 2017 (Group 2) 22-25 August 2017 (Group 3) 27-30 November 2017 (Group 4) 18-21 April 2017 (Group 1) 11-14 July 2017 (Group 2) 23-25 October 2017 (Group 3) 6-9 January 2018 (Group 4) 26-28 June 2017 (Group 1) 23-25 September 2017 (Group 2) 4-6 December 2017 (Group 3) 12-14 March 2018 (Group 4) 28-30 June 2017 (Group 1) 22-24 November 2017 (Group 2) 21-23 February 2018 (Group 3) 9-11 May 2018 (Group 4) 11-13 October 2017 (Group 1) 24-26 January 2018 (Group 2) 18-20 April 2018 (Group 3) 16-18 July 2018 (Group 4) 11-15 December 2017 (Group 1) 12-14 March 2018 (Group 2) 20-22 June 2018 (Group 3) 17-19 September 2018 (Group 4)

Course Outline Purpose of the Training The FETC in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial venture. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities. The FETC in Business Administration Services at NQF Level 4 allows the learner to work towards a nationally recognised Qualification. The Qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards. Qualifying learners could follow a career in the following fields: Secretarial services Reception services Switchboard operations Financial Administration Banking Administration Personal/executive assistant services Technical assistance Typing Data capturing Systems administration Human Resources administration Basic Contracts Administration Legal Secretarial services Reception supervision Change administration and management Project administration IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 16 of 20

Module Unit std US Title Level Credit Credits per module Work and Career Orientation 110021 Achieve personal effectiveness in business environment 4 6 10022 Comply with organisational ethics 4 4 10135 Work as a project team member 4 8 15234 Apply efficient time management to the work of 5 4 a department/ division/ section 22 Business Communication 8975 Read analyse and respond to a variety of texts 4 5 8969 Interpret and use information from texts 3 5 8974 Engage in sustained oral communication and 4 5 evaluate spoken texts 8968 Accommodate audience and context needs in 3 5 oral communication 20 Business Writing 12153 Use the writing process to compose texts required in the business environment 4 5 110023 Present information in report format 4 6 8976 Write for a wide range of contexts 4 5 8970 Write texts for a range of communicative 3 5 contexts 8972 Interpret a variety of literary texts 3 5 26 Maths Literacy 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues. 4 6 4 4 4 6 16 Administration 110003 Develop administrative procedures in a 4 8 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 17 of 20

selected organisation 20 110009 Manage administration records 4 4 13929 Co-ordinate meetings, minor events and travel arrangements 3 4 9244 Plan and conduct meetings 4 4 110026 Describe and assist in the control of fraud in an office environment 4 4 21 13941 Apply the budget function in a business unit 4 5 Finance for Office Administrators 13945 Describe and apply the management of stock and fixed assets in a business unit 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 2 4 10 109999 Manage service providers in a selected organisation 7791 Display cultural awareness in dealing with customers and colleagues 4 5 4 4 22 Customer Care 7836 Monitor customer satisfaction 4 3 7790 Process incoming and outgoing telephone calls 3 3 13928 Monitor and control reception area 3 4 14552 Contract service providers 4 3 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 18 of 20

National Certificate: Project NQFL 5 Learnership - SAQA ID: 58395 120 credits - 25 DAYS Cost: R31, 500 ex vat Can also be offered as a learnership. Employers are eligible to receive a R16,800.00 tax rebate from SARS for each learner on a learnership. Course Objectives The purpose of this qualification is to address the project and general threshold competencies required to manage simple to moderately complex projects. This course will be suitable for any person wishing to advance their project management skills. Project management is a highly marketable skill required in the workplace. The growing economy also requires that we have more skilled and competent project managers. Project management is a valuable skill to have in any profession or career. This level 5 qualification will give you a highly marketable qualification when advancing in your career. Course Outcomes The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values. The learners who achieve this qualification will be able to demonstrate competencies in project and will ensure that learners are capable of: 1. Managing a simple to moderately complex project whilst: 2. Conduct effective communication, while working on a project. 3. Plan the project. 4. Execute and control the project. Qualifying learners working on a project will have the necessary knowledge, skills and attitudes to function more effectively and in a professional manner, add value to their job and enhance their ability to follow and implement policies and procedures. On achieving the competencies, included in this Qualification, the learners may advance further into Project, Project Support Services or General within an organisation, across all sectors. It is against this background that the programme has been clustered into the five skills programmes. The break-down of the skills programmes is highlighted below: Course Outline Modules US Title Days Credits 1 Manage Project Communications 5 15 2 Manage Project Scope and Time 5 33 3 Manage Project Finances 5 25 4 Manage Application of project Integrative Processes 5 30 5 Monitor, Control execution and project closure management 5 20 IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 19 of 20

Module Johannesburg Cape Town : Manage Project Communications 20-24 February 2017 (Group 1) 20-24 February 2017 (Group 1) 29 May 2 June 2017 (Group 2) 21-25 August 2017 (Group 3) 20-24 November 2017 (Group 4) Module 2: Manage Project Scope and Time 3-7 April 2017 (Group 1) 10-14 July 2017 (Group 2) 9-13 October 2017 (Group 3) 12-16 February 2018 (Group 4) Module 3: Manage Project Finances 5-9 June 2017 (Group 1) 11-15 September 2017 (Group 2) 11-15 December 2017 (Group 3) 29 May 2 June 2017 (Group 2) 21-25 August 2017 (Group 3) 20-24 November 2017 (Group 4) 3-7 April 2017 (Group 1) 10-14 July 2017 (Group 2) 9-13 October 2017 (Group 3) 12-16 February 2018 (Group 4) 5-9 June 2017 (Group 1) 11-15 September 2017 (Group 2) 11-15 December 2017 (Group 3) Module 4: Manage Application of project Integrative Processes Module 5: Monitor, Control execution and project closure management 16-20 April 2018 (Group 4) 28 August 1 September 2017 (Group 1) 13-17 November 2017 (Group 2) 19-23 February 2018 (Group 3) 25-29 June 2018 (Group 4) 16-20 October 2017 (Group 1) 19-23 February 2018 (Group 2) 16-20 April 2018 (Group 3) 27-31 August 2018 (Group 4) 16-20 April 2018 (Group 4) 28 August 1 September 2017 (Group 1) 13-17 November 2017 (Group 2) 19-23 February 2018 (Group 3) 25-29 June 2018 (Group 4) 16-20 October 2017 (Group 1) 19-23 February 2018 (Group 2) 16-20 April 2018 (Group 3) 27-31 August 2018 (Group 4) IMSIMBI TRAINING Schedule of Courses 02.06.2016 Page 20 of 20