Typical Week Survey LIBRARY IDENTIFICATION INFORMATION The National Library of Canada Code and Legal Name of the Library NLC Code The National Library of Canada assigns an alphabetic code to any library participating in interlibrary loan activities. Legal Name of Library ADDRESS Address details for the Library. Physical Street Address City Province Postal Code CONTACT INFORMATION FOR THE LIBRARY AND THIS SURVEY. Director s Name Submitted by Email address of the respondent Phone number of the library CONTEXT Contextual question about the Library. Typical Week End Date (yyyy-mm-dd) Typical week end date, (yyyy-mm-dd). e.g. 2013-11-23 Fiscal Year End Date (yyyy-mm-dd) Your annual reporting period end date, (yyyy-mm-dd). Full-time equivalency at your library (in hours per week) How you define a full-time equivalency (FTE in hours per week) at your library? e.g., 35, 37.5, 40 hrs/wk, etc. What is your standard initial circulation period for books? (In days) What is your standard number of days that counts as the initial circulation period for books? (not including renewals) Annual number of visits to the library s website Visits represent the number of individual sessions initiated by all visitors to your site. A visit is usually determined by each user s unique IP address, and/or their login account name when they are accessing secure parts of the website. The details for website visits/sessions are contained within the access log file for the web server(s) and may be accessible using log file analysis or web analytics reporting tools. A visit/ session ends when someone closes their browser or stops loading webpages on the website. Since the log files have no way of knowing when someone closes their browser or has decided to stop accessing the website, it is best to consider a session ended when more than 30 minutes elapses between page views from the same visitor, but this is arbitrary. Virtual visits include a user s request of the library website or catalog from outside the library. A single visit to a website may involve loading of numerous webpages or gratuitous elements (images, style sheets, etc.) Web Address 1 1
Registered Users A library user is an individual accessing library materials and services from a variety of access points. Note: Files should have been purged within the past three (3) years. Please indicate in a Note if otherwise. Please use the note field to explain local variations in how registered users are counted that might influence interpretation of your results, e.g., family cards, temporary cardholders, out-of-town cardholders, reciprocal borrowers, etc. _ Population of the Legal Service Area The legal service area of a library is defined by the boundaries of the geographic area the library was established to serve. Please provide the population within the legal service area. If more than one library system services this same area, please provide the total un-duplicated population of the area(s) that receive library services through the library. HOURS OF OPERATION Number of hours this location is open to the public each day. e.g., If the library is open from 9 am 8:30 pm on Monday, enter 11.5 in the field for Monday. OUTCOME MEASURES Do you currently track outcome measures for any programs or services provided by the library? By outcomes we refer to measures that determine any level(s) of a library user s learning, improvement or success with achieving a set goal and/or objective as a result of participation in a library program and.or use of a library service. In some instances, outcome measures are determined during a follow-up session with participants/user s of the services provided by libraries. In some instances, there may be a need to establish a baseline (pre-measure) and an eventual outcome (post-measure) to establish a level of improvement. Outcome measures can be qualitative and/or quantitative and can be based on short-term results (learned something) or longer term (applied learning to achieve a desired result). Please use the accompanying notes fields to elaborate on specific measures used, such as pre- and/or post- follow-ups, qualitative and/or quantitative feedback, third-party assessments (e.g., standardized tests), etc. Literacy Tracking success on the job, at school, integrating with society as a result of literacy services provided by the library. Literacy outcomes could include the ability to read or write at an improved level as a result of participation in a library provided service. Y N Monday hours open to the public Employment Measures of success include finding employment and/or improving employment based on pre-defined objectives. The Tuesday hours open to the public measures of success would relate to any assistance provided finding/improving employment including services like resumé Wednesday hours open to the public building, interview skills, job search skills, basic on-the-job skills, etc. Y N Summer Reading Thursday hours open to the public Measures of student success at school, relative to their peers and/or their previous performance compared with their peers as a result of participation in Summer Reading. This typically Friday hours open to the public requires a pre- and post- measurement of student success for example school results during the school terms preceding Saturday hours open to the public and following participation in the library s Summer Reading program. Y N Homework help Sunday hours open to the public Measures of success could be as simple as achieving a certain grade level on a paper/project and/or course as a result of participation in homework related services provided by the library. Y N 2 2
ESL/FSL (English/French as a Second Language) Measure of success related to services provided by the library to new comers and immigrants to help them integrate into Canadian society. The measures could include level of fluency (pre- and post- testing related ideally) and/or success with a pre-defined objective established by the participant. Y N Other Any other outcomes that the library measures related to success of participants in services provided by the library. Y N Description of Other Outcome Measures: Other outcome measures could be specific to a particular service offered by the library and/or could be very broad (e.g., patron survey on how the library has impacted (does impact) their lives). Please describe any of these outcome initiatives in detail, including how the data is captured and reported: ESERVICES Which eservice usage do you track in your library? This could include accesses, downloads, borrowing and/or other measure(s) of usage for various electronic services. ebooks Books available for reading online and/or downloadable in electronic format that are borrowed from or used at the library. Y N eaudiobooks Audio Books available in downloadable electronic format and not in physical formats e.g., Tape, CD, etc. DO NOT include Music Y N Electronic Databases Informational databases whether used in the library or remotely accessed through a library website, portal or app. Exclude databases of periodicals, serials and articles (reported elsewhere). Y N Electronic periodicals/serials/ articles Access to periodicals/serials/articles databases for use in the library or remotely through the library website, library portal or library app. Y N evideo Measures of Video usage provided in electronic format as opposed to traditional physical formats (DVD, Film, VideoTape, etc.) Y emusic Music available in downloadable electronic format and not traditional formats e.g., Tape, CD, Records. Do Not include eaudiobook counts Y N Social Media Tracking the library s social media presences e.g., Facebook likes, library tweets, website links, blog views, etc. Y N Wireless usage Tracking the number of wireless sessions (connections) or the amount of data used over WiFi connections. Do Not include Ethernet (connected) usage. Y N Electronic equipment lending Measure of electronic equipment (tablets, e-readers, mp3 players, playaways, laptops, etc.) being loaned out to the public for in library or borrowed use Y N Computer workstation sessions Tracking the number of all computer workstation sessions for Internet, catalogue, software, peripheral, database, and/or assistive computer devices. Y N Please describe in detail the methods used to track eservices N 3 3
INPUT Standard Library Input Counts and Measures Total square feet of library and branches. Total square feet of the library and branches open to the public. Exclude buildings and portions of buildings used exclusively for administrative purposes i.e., not open to the public. Number of Bookmobiles A bookmobile is a traveling branch library. It consists of at least all of the following: A truck or van that carries an organized collection of library materials. Paid staff. Regularly scheduled hours (bookmobile stops) for being open to the public. Number of Branch Libraries A branch library is an auxiliary unit of an administrative entity which has at least all of the following: Separate quarters. An organized collection of library materials. Paid staff. Regularly scheduled hours for being open to the public. Number of Central Libraries A main or central library is a single outlet library or the library which is the operational center of a multiple-outlet library. Usually all processing is centralized here and the principal collections are housed here. Total # of Service Outlets Total number of service outlets. Unduplicated public service hours per week Number of hours when the main services are available to users during a normal week. Note: Main services are primary services as defined by the library. STAFF Counts of both MLIS and other library staff Total Librarian Hours Hours worked per week by staff members doing work that requires professional education (MLIS/MLS master s degree or its equivalent). For example in some libraries, staff perform professional level tasks and although not librarians, have related education, training or experience that qualifies them for the position. If you have two employees that each work 40 hours a week, report 80 (40 hours x 2 employees). All Other Paid Employee Hours Hours worked per week by library employees who do not have formal qualification in librarianship/information science or it s equivalent. If you have two employees that each work 40 hours per week, enter 80 (40 hours x 2 employees). Total Paid Employee Hours Hours worked per week by all library staff. OUTPUT Library Output Measures, Services and Counts CIRC Circulation days and total circulation Total Circulation Days (all materials returned during count week) The total circulation days of materials returned during count week. Exclude Interlibrary loan transactions e.g., items returned by users provided to another library. Total Circulation (circulation initiated during count week) The total items circulated during count week. Exclude Interlibrary loan transactions e.g., items borrowed by users provided to another library. 4 4
ILL Interlibrary Loans in and out. Interlibrary Loans Received From These are library materials, or copies of the materials, received by the library from another library upon request where the other library is not under the same library administration i.e., not another branch of the same library system. Interlibrary Loans Provided To Library materials, or copies of the materials, provided by this library to another upon request and where the other library is not under the same library administration i.e., not another branch of the library system REFERENCE Electronic and Physical Reference transaction counts. DO NOT include directional transactions or assistance of a non-bibliographical nature. Electronic Reference Transactions Electronic reference transactions for the period conducted remotely e.g., e-mail, website, instant messaging service or other online medium designed to support virtual reference. Informational / Reference Transactions Total number of information / reference requests mediated by staff during count week. The requests may be in person, by phone, by fax, by mail but DO NOT include request received virtually by email, website, instant messaging service or medium that supports virtual reference. Total Reference Transactions Total Reference Transactions. VISITS Visits and in-library use of materials Library Visits A visit is defined as a person who enters the library premises to use the services provided by the library. In-library use of materials Count any items removed from their usual location and used in the library e.g., removed from a shelf and used at a desk. PROGRAMS The capture of Program minutes, sessions and attendance for Adult, Youth and Children. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. Adult Programs (in minutes) Adult programs include planned event for which the primary audience is adult and/or intended to be adult. Report the total number of program minutes for the period. Adults are defined as those 19 years of age or older. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. Young Adult Programs (in minutes) Young Adult programs include planned event for which the primary audience is young adult and/or intended to be young adult. Report the total number of program minutes for the period. Young adults are defined as those 12 through 18 years and includes those 18 years of age. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. Children s Programs (in minutes) Children programs include planned event for which the primary audience is children and/or intended to be children. Report the total number of program minutes for the period. Children are defined as those 11 years and includes those 11 years of age or young. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. Total Library Programs (in minutes) Total programs for planned events for the week in minutes. Adult Program Sessions Adult programs include planned event for which the primary audience is adult and/or intended to be adult. Report the total number of program sessions for the period. Adults are defined as those 19 years of age or older. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. 5 5
Young Adult Program Sessions Young Adult programs include planned event for which the primary audience is young adult and/or intended to be young adult. Report the total number of program sessions for the period. Young adults are defined as those 12 through 18 years and includes those 18 years of age. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. Children s Program Sessions Children programs include planned event for which the primary audience is children and/or intended to be children. Report the total number of program minutes for the period. Children are defined as those 11 years and includes those 11 years of age or young. Excludes programs that are delivered on a one-to-one basis, such as one-to-one tutoring, and home-bound activities. Total Library Program Sessions Total Library Program sessions. Adult Program Attendance The count of the audience at all programs for which the primary audience is adults 19 years and older. Include all patrons that attend the adult programs regardless of age. Young Adult Program Attendance The count of the audience at all programs for which the primary audience is young adults 12 to 18 years and includes 18 year olds. Include adults and other patrons who attend programs intended primarily for young adults, regardless of age. Children s Program Attendance The count of the audience at all programs for which the primary audience is children 11 years and under. Include adults who attend programs intended primarily for children. Total Program Attendance This is a total count of the audience at all library programs during the reporting period. PAC USES Computer & Wireless questions Public Internet Computer Use (Minutes) Per Week Total amount of usage, in minutes for public access computers, library tablets, or other electronic device supplied by the library with access to the internet in the library during count week. Do not include usage by patrons using library Internet from their own devices e.g., laptops, tablets or smart phones. Public Internet Computer Sessions Per Week Total number of sessions for public access computers, library tablets, or other electronic device supplied by the library with access to the internet in the library during the count week. Do not include usage by patrons using library Internet on their own devices e.g., laptops, tablets or smart phones. Wireless Usage Minutes Total number of Wireless minutes recorded by the library during count week. If this data is not available in a weekly report please use an average for the month to achieve a weekly number. Wireless Usage Sessions Total number of Wireless sessions in the library during the count week whether used by a patron or library provided device. If this data is not available in a weekly report please use an average for the month to achieve a weekly number. 6 6