Instructional Program Review Annual Update 2019 Date: March 25, 2019 Program and Department: Computer Business Office Technology (CBOT) CTE Program? Yes No Additional programs included in this review: None Date of last comprehensive 2015/2016 review: Submitted By: Jody Derry Attachments (* as needed): 6-year assessment plan All programs, when applicable 2-year scheduling plan Justification for Resource Requests (if needed) I. Alignment of the Program with the AHC Mission AHC Mission: Allan Hancock College provides quality educational opportunities that enhance student learning and the creative, intellectual, cultural, and economic vitality of our diverse community. a. Have there been any changes that would require a change to your Program Mission? No b. Explain how your program mission aligns with the college mission. The college mission and values can be found here: http://www.hancockcollege.edu/public_affairs/mission.php Allan Hancock College provides quality educational opportunities that enhance student learning and the creative, intellectual, cultural, and economic vitality of our diverse community. The CBOT program supports this mission by providing quality education to all students. The focus of the program is on teaching students to be technically proficient in business and directed towards careers in administrative operations to support organizations. The software application and soft skills needed to be successful are emphasized. This is measured through student learning outcomes, completed degrees and certificates and student surveys at the 6-year program review. II. Student Success, Program Accessibility and Program Capacity PRAU_S2019 1
*Data for this section provided by the office of Institutional Effectiveness. CBOT 2013-14 2014-15 2015-16 2016-17 2017-18 95% of 5 yr. avg. Sections 31 34 38 36 34 33 Headcount 527 545 598 582 548 532 Enrollment 771 846 918 893 851 813 Retention % F2F 89.30% 89.90% 91.90% 89.10% 92.10% 85.94% Retention % Online 82.00% 86.50% 86.40% 89.10% 84.60% 81.43% Retention % 85.10% 87.90% 87.60% 89.10% 86.00% 82.78% Success % F2F 74.90% 71.10% 80.70% 74.60% 81.70% 72.77% Success % Online 61.70% 64.80% 64.40% 67.40% 63.90% 61.22% Success % 67.30% 67.50% 67.90% 68.50% 67.30% 64.32% CBOT 2013-14 2014-15 2015-16 2016-17 2017-18 95% of 5 yr. avg. FTES 49.49 53.34 56.6 55.81 51.99 50.77 FTEF+ 3.879 4.581 5.188 5.171 4.769 4.48 FTES/FTEF 12.76 11.64 10.91 10.79 10.9 10.83 CBOT 2013-14 2014-15 2015-16 2016-17 2017-18 95% of 5 yr. avg. Degrees 11 21 10 9 9 11.4 Certificates 18 27 19 18 36 22.4 Total 29 48 29 27 45 33.8 a. Please comment on data and trends The number of sections offered, enrollment and headcount decreased from 2015/2016 when it was at it s 5 year peak. Due to cutting of classes over the last two years, these numbers are not surprising. These numbers are still within 95% of the 5 year average for 2017/2018 school year. The numbers for Retention % F2F, Retention % Online, Retention %, Success % F2F, Success % Online, and Success % are all higher in 2017/2018 than 95% of the 5 year average. The number of degrees awarded has stayed flat over the last 3 years at 9 degrees in 2017/2018 but the number of certificates have doubled in 2017/2018 from the previous year from 18 to 36. This may be due to additional advertising of degrees through flyers created and the promotion that was done by instructors. PRAU_S2019 2
b. If this year s figures for the program are below the set standard explain steps you will take to improve. The only number below the set standard was the degrees because 2014/15 had an abnormally high number of degrees at 27. The total number of degrees and certificates however is well above the standard at 45 due to the increase in students getting more certificates (which doubled from the previous year). This may be attributed to students wanting to get a certificate to work and not completing the General Education requirements for a degree. c. If your program offers certificates and/or degrees, has existed for at least five years and has awarded fewer than 6 degrees/certificates over the last two years explain the reason for the low number and your plan to improve. N/A There were 45 total degrees and certificates in 2017/2018. d. Describe how the program works to promote student success (completions job placement, transfer). Include teaching innovations and use of academic and student support. Students are encouraged to stay after class or come to the optional concurrent lab to receive help. Additionally, a grant from CTEA is used to hire student workers for the Open Access Computer Lab to assist students. The career center resources are promoted in class and online and students are encouraged to use those resources. Additionally, there are discussion questions addressing job seeking for students. e. List any notable accomplishments of the program (student awards, honors, or scholarships can be listed here also) Each year, the full-time CBOT instructor donates funds to award a CBOT student a $750 scholarship through the foundation scholarship program. During the Fall 2018 semester, Rabobank donated $1,000,0000 to Hancock College. The CBOT program is proud to say that the close connection with the liaison from Rabobank for over 3 years greatly contributed to their generous donation. The CBOT program worked with Rabobank by defining certificates and degrees with job opportunities, having a representative from Rabobank speak to classes and encouraging students to explore opportunities at that organization. III. Quality and Innovation in the Program and Curriculum Review PRAU_S2019 3
Please refer to the current SLO data set for your program found at: http://research.hancockcollege.edu/student_learning_outcomes/matrix.html#top a. Are you on track in your assessment plan for course and program SLOs? If not, please explain why. Yes, per the Statistics and Evidence Report from last year there are zero courses without assessments. In the spring of 2019, the Student Learning Outcomes for courses in CBOT were completed for the previous semester (fall 2018) on elumnen for CBOT 100, 131, 132, 312, 333, and 337. b. Have you shared your assessments or improvement plans with your department, program or advisory committee? If so, what actions resulted? If not, how do you plan to do so in the future? Discussions take place at department meetings and instructors share their findings and many times the exchange of information creates new ideas and methods. Findings are also brought up to the Advisory Committee as needed. c. Did any of section, course or program improvement plans indicate that your program would benefit from specific resources in order to support student learning and/or faculty development? If so, please explain. New computer chairs are needed in the classrooms. This request is always in our program review. Budget requests have been asked to provide for funding but unfortunately have not been provided. New classroom chairs are needed because the current ones have some that are not stable, stained and in poor condition. d. In reviewing your outcomes and assessments have you identified any and all that indicate a modification should be made to the course outline, the student learning outcomes or the program outcomes? Please state what modifications you will be making. One of the outcomes from research and our advisory board is to change the name of the degree from Administrative Assistant/Secretarial to Computer Applications and Office Management and be more prescriptive and with the core and not have as many electives. e. Have all course outlines been reviewed within the last 5 years? If not, please explain the plan to bring course outlines up to date and include timelines for the review and submission to AP&P. Yes, they were reviewed for the 2015/2016 6 year program review. f. For CTE courses/programs only, as per 55003, have prerequisits, corerequisites and advisories (PCAs) for courses and/or programs been reviewed within the last 2 years? PRAU_S2019 4
Yes, they were reviewed for the 2015/2016 6 year program review and additionally reviewed this semester. IV. Focus and Engagement of the Program a. Summarize major trends and opportunities as well as challenges that have emerged in the program The college is now focused on the class size and FTES/FTEF ratios and courses are being cut that may affect enrollment and completion of certificates and degrees in CBOT. Because face to face courses have less enrollment than online, two face to face courses and one face to face lab was cut from the fall 2018 semester. One of the courses, CBOT 131 Intro to Word Processing is a beginning/feeder course for all CBOT courses and it could be detrimental to the CBOT program if not always offered every semester. The dean is aware of this issue and working with us as much as possible within the scope of control that the dean has as far as what is being offered. The CBOT program used to have support in a computer lab through classified staff in the Computer Resources Center. That center had staff leave through retirements or separations and the (3) classified staff positions were never replaced. The lab was unstaffed except by student workers and 2 years ago the center moved to the Open Access Computer Lab and the funding for the student workers are now provided by a grant through CTEA that is not guaranteed and will not be eligible for additional funding after this semester. The support for the CBOT program has decreased. Similar to a Math and English tutorial center with drop in assistance. A computer center is needed for drop in help. b. List any (internal or external) conditions that have influenced the program in the past year. Technology is constantly changing and instructors must keep up with those changes and many times have to wait for the publisher to publish textbooks in time to keep up with the technology. Open Education Resource texts and materials are behind technology and are not available for the computer office technology area. The computers in the classroom and the computer chairs in the classroom are always an issue. We requested funds for chairs but have not been successful in getting funds to replace the chairs that are stained and in need of replacement. Building (K) does not have air conditioning in the computer classrooms and it is very hot at times. The restrooms for students in building K frequently have overflow and leakage issues. Data for Program with Vocational TOP Codes (CTE): http://www.hancockcollege.edu/institutional_effectiveness/reports.php PRAU_S2019 5
Please review the data and comment on any trends. Information from the site: https://www.labormarketinfo.edd.ca.gov/data/employment-projections.html This information shows that CBOT degree jobs are in the top 10 with Customer Service Representatives as number 10. CBOT graduates are perfect candidates for Customer Service Representative positions. If you run the report with just Associate Degree job openings there are two jobs from CBOT on the list. The two jobs are Legal Assistants and Computer Network Support Specialists. PRAU_S2019 6
c. Current industry employment and wage data (please cite sources) According to Bureau of Labor Statistics site: https://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrativeassistants.htm Wage data is listed below. The careers with a CBOT degree encompass more than just Administrative Assistants, however, the largest job field is Administrative Assistants. Other job fields such as computer support specialists are growing, but the number of jobs available is smaller. PRAU_S2019 7
d. Industry employment and wage trends e. TOP code employment CORE indicator report PRAU_S2019 8
f. Advisory committee recommendations CWE Cooperative Work Experience Strengthen relationship with community to build internships and networking after graduation. Review the degree and certificate programs core and electives. Make it more prescriptive for each program. Also review courses to keep, change or update. Review topics to add to our programs such as: Application Process, Hiring Process, Soft Skills, Information Systems Security and Outlook V. Continuous Improvement of the Program a. Status of Final Plan of Action Post Validation Summarize the progress made on the recommendations from your last comprehensive program review plan of action PLAN OF ACTION In order to ensure more students complete the final project used in student learning outcome assessment, have different due dates for each section of the project in order to allow students to complete it in smaller pieces. Each section of the project will be assigned points. ACTION TAKEN/RESULT AND STATUS Completed. This was tested in the onsite class of CBOT 132 with success and plans to incorporate this into other classes as needed. Have more hours the instructor is available for student assistance through the CBOT lab course. Will not be implemented. Unfortunately, due to enrollment the lab course will be cut so it will not be increased. The course will not be offered until changes are made to the lab to increase enrollment. However, the instructor does hold office hours in a computer classroom so that the instructor can help more students. Allow students to fix errors on the first module for a sample of classes to evaluate if this increases their success and mastery of the skill and to ensure they are reading the feedback and understanding what their mistakes were and how to correct them for the future. Completed. This has worked extremely well and was implemented in several classes for the first module and students have been more successful and very appreciative of being able to correct the first assignment. PRAU_S2019 9
Continue to monitor classes offered at neighboring colleges and make adjustment based on the needs of the community. Ongoing Based on input from the Advisory Committee make changes to courses, certificates and degrees. Completed. Changes were made and now must be reflected in the catalog before advertised to students. This is always ongoing because of technology. Update and recruit new advisory members as needed. Ongoing. Recruitment of community members is always ongoing for the advisory committee. Rabobank outreach employee has been met with to brainstorm on ways to employ our students and their needs and our student s qualifications. Presentations by Rabobank have been given in several classes and will continue. Update the CBOT brochures to reflect changes to certificates and degrees with pictures of more males on the brochure and additional pictures of the technology used in the classrooms. Completed and distributed in Fall 2017 Update the CTE Website to advertise the CBOT program & continue to increase enrollment and add pictures of males. Completed and Ongoing. Add additional courses to selected units to increase options for students and better prepare them for employment. Completed 2016. Now the push is to be more prescriptive and have less selected units. Changes are being made 2019. Increase ability for students to access the CBOT software applications. Work with local high schools to promote the CBOT program and articulated courses. Highlight which articulated courses are in the CBOT program and which degree and certificate they are included in. Completed. The Open Access has the software on all computers needed for the program and students can receive Office 365 for free. Ongoing. The program review team consisted of a high school CBOT instructor that has articulation agreements and the CBOT instructor attended the ROP meeting with Santa Maria, Pioneer Valley and Righetti Business Teachers. Handouts were given to all three high schools promoting all business courses for Fall 2018. PRAU_S2019 10
Research with counseling the orientation folder and add notes about how articulation is completed if it is not already in the orientation folder. Now concurrent enrollment eliminates this issue. Maintain current facilities, paint building, and remodel bathroom and construct new building Add air conditioning to K10, K11 and Computer Resources Center. Maintain and update CRC, K10, K11 and faculty computers with current hardware and software. Replace chairs for students in K10 and K11. Apply for funding sources available for equipment. Develop rationale for hiring new full-time faculty and participate in the faculty prioritization process to increase CBOT/CBIS offerings. New faculty would teach in both programs. Partially complete. Building was painted, bathroom still needs remodel, air conditioning still needed in K10 and K11 and CRC classroom. New building still needed. Equipment still working properly and able to handle software, chairs need replacing and maintenance or new computers needed within next 3 years. Although a full-time faculty member in CBIS retired they were not replaced. This is a concern due to the amount of work in technology oriented programs. Hire a full-time classified employee to run Computer Resources Center. The Computer Resources center moved to the Open Access Computer Lab and it is still recommended that a full time classified staff be hired to run and coordinate that area. Attend professional development training to keep current with technology. Ongoing. Professional development training on Canvas and elumen were completed and this is ongoing. b. List any new resources that the program received in the past year and the results PRAU_S2019 11
Source Specific Resource Est. Amount $ Impact on program or course outcomes CTEA Student Worker Funds $10,000 Students received assistance in the Open Access Computer Lab and were more successful in courses. c. List any new or modified recommendations below, including rationale for these in the table. Program Improvement Plan (Program,Priority Number, year) Anticipated Outcome (Goal) Program Goal Status (Indicate if this goal is ongoing from a previous Annual Or Comprehensive Program Review or new this year). Alignment to Strategic Directions and planning goals (see " Alignment to Strategic Directions Attached Activities Justification (Evidence of need ) Resource Request (From table Below) Anticipated Completion Date or On-going N/A d. Summary of request for resources. Please list the type of request (facility, technology, staffing, equipment, other) and rank their priority. Resource Requests (Program, RRX year) CBOT Item Chairs for K10 & K11B ($400 x 61 chairs plus tax) Quote below Program Goal Goal SLS5 & Goal IR3 Type Classroom Furniture Onetime cost Ongoing cost (per fiscal year) Anticipated Completion Date or Ongoing $27,000 Request in 2 phases, first K10 then K11B The current chairs in the computer classrooms (K10 and K11B) need replacing and have been requested on the last program review 2015-2016 and have also been requested on previous annual updates. The chairs do not qualify under CTEA guidelines. They have stains, dirt and in one case, gum on them. Pictures are attached to show the problem. The chairs requested will not have fabric so they can be wiped down if something is spilled on it. The chairs requested are the same ones in the Open Access PRAU_S2019 12
Computer Lab. The classrooms were converted to computer classrooms on or about 1997 and to my knowledge many of the chairs were originally bought then and have never been replaced. Please see pictures below: PRAU_S2019 13
Below is a flyer for 2 year sequencing plan. Additionally, the CTE Website has sequencing plans for certificates and degrees. See link below. https://www.hancockcollege.edu/academic_departments/business/cbot/scheduling.php PRAU_S2019 14