How to Implement Mobile Learning as a Strategic Force

50% of Population = Urban by 2008, 60% by 2030 100 New 1M+ Cities by 2025 Top 20 Megacities Use 75% of World s Energy In Africa & Asia, urban population will double from 2000 to 2030 In U.S., racial and ethnic minorities account for majority of population in 17 metropolitan areas. Hispanic-origin population will contribute 45% of U.S. population growth from 2010 to 2030, and 60% from 2030 to 2050 18.4 million U.S. workers age 55+ in the labor force in 2000, will nearly double to 32 million by 2015 80% of U.S. manufacturers cannot find educated, skilled entry-level workers GDP of Emerging Countries = GDP of Developed Top Economies in 1820 = Top in 2050 (India, China) U.S. $13 trillion debt poised to exceed GDP by 2012, >$1T to China 1B New Consumers in Next Decade Population in poverty in developing countries may fall from 32% (1990) to 13.2% (2015) 2010 Cisco and/or its affiliates. All rights reserved. 5

Rising Expectations Consumers/Staff Want the Same Personalized, On-demand Treatment They Are Used to in Their Personal Lives Innovation Everywhere Innovation Can Come from ANYwhere, ANYone, and at ANYtime Market Velocity and Volatility New Competitors, New Business Models, Accelerated Business Processes, etc. Financial Pressures New Market Expectations Are Creating Conflicting Growth-expense Management Objectives 2010 Cisco and/or its affiliates. All rights reserved. 6

Becoming more Dynamic more Connected Employees Supplier Vendor Partner Support Sales Engineering Expert Customer Government Educator Engaging Customers, Employees, and Partners in New Ways Enabled by Process, Culture and Technology 2010 Cisco and/or its affiliates. All rights reserved. 7

By 2018 40% of jobs will be in five industries: Information Technology; Private Education; Government and Public Education; Financial Services; Professional and Business Services and Healthcare 75-90% percent of jobs will require postsecondary education or training Technological shifts will create demand for IT workers educated/certified in datacenter, X-as-a-Service infrastructure, cloud computing, and virtualization Employers will need 22 million new workers with postsecondary degrees and we will fall short by three million workers, a deficit of 300,000 college graduates every year between now and 2018. June, 2010 Report: Georgetown University Center on Education and the Workforce 2010 Cisco and/or its affiliates. All rights reserved. 8

CIO Technology Priorities TOP THREE PRIORITIES FOR 2011 RANK Cloud Computing 1 Virtualization 2 Mobile Technologies 3 Networking, Voice and Data Communications 4 IT Management 5 Enterprise Applications 6 Business Intelligence (BI) 7 Collaboration Technologies 8 Infrastructure 9 Security 10 2010 Cisco and/or its affiliates. All rights reserved. 9

Role of the Network Grows Smart Plus Connected Communities Cloud Technical & business architects Support operations Designers /planners Vertical solutions Certified skills Unified Communications Web 2.0 Collaboration/Video Data Center Knowledge Gap Enhanced Security Wireless Voice Transport Telecommuting / VPN Routing Ethernet Switching 2010 Cisco and/or its affiliates. All rights reserved. 10

VISION STRATEGY EXECUTION Create the next generation of talent that will transform the world through the power of the network the Human Network Double the talent pool and create the next generation of loyal customers Remove barriers to education by creating new business models, new platforms and accelerating talent development Virtual Classroom & Cloud services Grow through green, mobile and global solutions Collaborative Education Platform Personalized and Relevant Education. Personalized development /job relevance Co-Created Education Services through our education ecosystem 2010 Cisco and/or its affiliates. All rights reserved. 12

Industry Transforming Personalized Just-in-Time Learning Physical & Online Classrooms Virtual Classrooms & Communities New Platforms Dynamic Content Creation Co-Created Services Market-Ready Blended Solutions Customized Educational Solutions 2008 2009 2010 2011 2012 2013 2014 2010 Cisco and/or its affiliates. All rights reserved. 13

ACQUISITION OF KNOWLEDGE 1. When learning for the first time 2. When wanting to learn more ON-DEMAND/ON NEED 3. When trying to remember and / or apply 4. When something goes wrong 5. When things change - Dr. Conrad Gottfredson 2010 Cisco and/or its affiliates. All rights reserved. 15

IT TECHNICAL TRAINING : Teacher-centered focus is on teaching, not learning All students are taught the same materials No direct personalization Planned/scheduled learning Direct instruction learning through lecture and observation (some practice through hands-on activities) 2010 Cisco and/or its affiliates. All rights reserved. 16

21ST CENTURY EDUCATION MODELS ARE DRIVEN BY STUDENT-CENTRIC PEDAGOGY Made possible by intelligent curricula Advances at the pace of the learner - assessment lead Training is delivered based on specific need Enabled by technology in the classroom Student Centered learning moves the teacher to focus on the learning "teacher as mentor" Student-centered learning emphasizes studentled discovery Dynamic multi-modal instruction that combines teacher-led, one-on-one tutoring, independent learning time, and virtual mentoring Intelligent Curricula Emphasizes Social Aspects Technology Driven Integrated and Holistic Assessment Driven Dynamic and Multimodal Student-Led Discovery 2010 Cisco and/or its affiliates. All rights reserved. 17

End of 2011, number of mobile workers on the planet will exceed 1B; By 2013, will grow to nearly 1.2 billion people, more than 1/3 the world s workforce. U.S. and Japan lead in worker mobility, both with about 75% of the workforce doing some amount of work outside of the office 62% of U.S. firms have remote workers, who work full- or part-time outside the office. http://articles.baltimoresun.com/2011-04-22/business/bs-bz-digital-nomads-20110422_1_number-of-mobile-workers-digital-nomad-knowledge-workers/2 IDC Worldwide Mobile Worker Report http://thenextweb.com/mobile/2010/02/21/billion-mobile-workers-worldwide-2010/ 2010 Cisco and/or its affiliates. All rights reserved. 19

New learning model builds on existing systems Meets demand for lifelong learning Provides anywhere, anytime access to best learning experiences Reaches excluded communities and remote areas with public and private partnerships New opportunities for innovation and investment 2010 Cisco and/or its affiliates. All rights reserved. 20

Most Popular of All Cisco Learning Games Played Over a Million Times Played in over 125 Countries Introduced in March 2011 Over 13,000 Downloads! Apple: iphone and ipad Android: Phones and Tablets 4 ½ out of 5 Stars on the Apple Store What Players are saying: Amazing This is a lot of fun! Thank you for a simple and fun game! 2010 Cisco and/or its affiliates. All rights reserved. 27 https://learningnetwork.cisco.com/docs/doc-11119

Designed for Cisco s 10,000+ support engineers Flexible, access-anywhere, video streaming solution Focus on Just-In-Time instructional service procedures for complex Cisco products Supports multiple OSes and platforms Device Apps and web based access Mobile Roadmap includes: HTML5, increased global coverage, Augmented Reality (AR) 2010 Cisco and/or its affiliates. All rights reserved. 29

Mobile as a core technical support channel New technical support app on iphone Focused on community functionality Launched on Jan 10, 11 Nearly 15K downloads since First of its kind in the industry Apps on ipad & Android on the way http://itunes.apple.com/us/app/cisco-technical-support/id398104252 2010 Cisco and/or its affiliates. All rights reserved. 31

Curriculum and course offerings that match real world requirements Todays learners are the new, digital-forward scouts, leverage them!!! Learning is an active, collaborative process Motivation is critical to effective learning Understand your customers Don t be afraid to experiment Each iteration gets you closer to success 2010 Cisco and/or its affiliates. All rights reserved. 35

The workplace is where you find it. We ve all gone mobile Successful learning programs must be integrated with the other workflows of the business Cisco is leading in how we address the global workforce. Green, Mobile and Global strategies help us lead the industry in growth, profits, improved customer satisfaction and increased customer relevance. 2010 Cisco and/or its affiliates. All rights reserved. 36

Thank you.