Unpacking Your Student Success Collaborative Membership How to Maximize the Value of SSC
2 What Is the Student Success Collaborative? SECTION 1
3 The Student Success Collaborative Vision Transforming the Student Experience Through Personalized and Interactive Support At EAB, we imagine an intelligent campus, deeply but invisibly wired with analytics that empower students and those who care for them with the information and tools to realize their full potential by making smarter choices at each step of the educational journey.
What Is the Student Success Collaborative? 500+ Colleges & Universities Going Beyond Technology to Drive Impact 4 Three-Part Collaborative Approach to the Student Success Challenge Research Member-driven, research-backed approach to product ideation and innovation SSC Proven best practices to help leaders drive change Technology Consulting Strategic, customized approach to implementation and ongoing support
What is EAB s Student Success Management System? 5 The SSMS is an enterprise-level technology links administrators, advisors, deans, faculty, other staff and students in a coordinated care network designed to help schools proactively manage student success and deliver a Return on Education. Our Platform Promise Unlock the power of data analytics, bringing real-time insights and student success management intelligence to administrators and leaders Create a connected and coordinated network of support for every student, enabling targeted intervention and proactive, strategic care Provide smart guidance at the most pivotal moments along the college journey, simplifying and structuring pathways to completion.
Inside Our Student Success Management System Integrated, Holistic Analytics Enable Better Advising and Student Support 6 Intelligence (Analytics) Strategic Care (Interaction & Workflow) Smart Guidance (Mobile & Pathways) 1 Historical Trend Analytics 2 Predictive Analytics 5 Smart Student Profile 6 Campaign Management 9 Multi-Modal Communication 11 Term-to-Term Planning Toolkit 3 Population Health Analytics 4 SSMS Activity Analytics 7 Appointment Scheduling 8 Coordinated Care Network 10 Guided Onboarding 12 Major Selection Guidance 13 Academic Planning (for 2 Year Schools)
Understand Your Platform Configuration A Single System with Two Interfaces 7 Desktop Mobile App Designed for: Student Support Services, Academic Leaders, Administration Advanced search Referrals and case management Appointment reports and shared notes Early alerts Intervention Campaigns Front desk management Historical Analytics Desktop and App driven appointment scheduling by students Intake, Favorites, Path from Guide displayed in Campus Connect Network links student to their support team Personalized student path Intake survey Quick polls "Nudges via push notifications Student calendar Holds Center Major Selection Guidance Connect to campus resources Designed for: Students Analytics, Interaction, and Workflow Tools in Campus facilitate the work and collaboration of advisors, academic leaders and support providers behind the scenes of the student experience Student Engagement Tools in Guide empower students to take ownership of their college experience through timely, customized mobile interventions, and ability to proactively reach out for support
TECHNOLOGY: Intelligence 1. Historical Trends Analytics Institution Reports Support Strategy and Decision Making 8 Replace with new Key Takeaways Historical analyses unique to your institution Help leaders understand key items by college or major, including: Critical course analysis GPA analysis Major switching patterns Student sub-group analysis Pre-enrollment factors Ability to select time frame for analysis Web-based Accessible to anyone on campus with the right permissions
TECHNOLOGY: Intelligence 2. Predictive Analytics Predictive Risk Model Feeds Multiple Capabilities of the Campus Platform 9 How It Works Ingest 10+ years of your historical student data Mine data for predictive factors that impact your students success Train custom algorithms to predict each student s persistence or graduation success Success Assessment Display the top predictive influences in Campus to inform support strategy Where Predictive Analytics Manifests in the Platform Population Health Analytics Smart Student Profile Major Explorer Key Takeaways The machine learning engine ingests 10+ years of your historical data to custom configure a predictive model unique to your institution Captures a complex matrix of student behavior across academic, pre-enrollment, and demographic data sets, with ability to ingest custom variables The model evolves, informed by new research and data insights uncovered by the EAB Data Science team The model helps leaders understand both cohort-level and individual student risk to facilitate timely strategic care across all student groups
TECHNOLOGY: Intelligence 3. Population Health Analytics Dashboard Identifies At-Risk Populations for Potential Intervention 10 Key Takeaways Population health dashboards track key academic performance and progress indicators to help leaders easily identify and engage at-risk populations across campus Indicators include: GPA distribution Risk distribution Credit completion Missed success markers DFW grades earned Current registration status The dashboards present an institution-wide view that is easy to digest and filterable by college
TECHNOLOGY: Intelligence 4. SSMS Activity Analytics Tools Report on Utilization and Effectiveness of Campus Support Services 11 Key Takeaways The platform tracks advising session data, including student demand for scheduled appointments, walk-ins, and no-shows based on time of day and time during the semester Users have visibility into when and how students engage with specific academic support resources Scheduling and kiosks track student demand for services. Data is centralized and collected automatically for easy analysis. Effectiveness reports assess and reveal the impact of support services on student outcomes, allowing administrators to make continuous improvements to services
TECHNOLOGY: Strategic Care 5. Smart Student Profile Comprehensive View of Student Risk and Progress 12 Key Takeaways Smart View of academic factors to assess student s risk in seconds Shared notes and reporting to centralize documentation on students Progress indicators (i.e., success markers ) and alerts about why student is at risk Student-generated data from the mobile application will be visible in student profiles* Previously, we were advising based primarily on gut instinct. Now, we have all the data to give them an objective sense of where they are and what they can do to improve. The conversation has changed dramatically. SSC Advisor *Interactions with Intake Survey, Quick Polls, Major Explorer, Journey progress, and Favorited Resources will be shown
TECHNOLOGY: Strategic Care 6. Campaign Management Target and Track At-Risk Students for Advising Appointments 13 Key Takeaways Create outreach campaigns targeting specific student cohorts to schedule advising appointments with dedicated link Individual advisors can monitor and track the progress of their campaigns, view which students responded, and send followup reminders for those who haven t Flexible filters provide each advisor with the ability to build lists to segment for atrisk students or prioritize students they work with on a daily basis
TECHNOLOGY: Strategic Care 7. Appointment Scheduling Online Appointment Scheduling and Availability Management 14 Key Takeaways Appointment management allows advisors and students to schedule sessions based on both parties availability, with the option to send reminders for upcoming appointments Real-time scheduling by various user types enables easy access to advisor and tutor services Students can access appointment scheduling from their desktops and smartphones
TECHNOLOGY: Strategic Care 8. Coordinated Care Network Campus-Wide Alerts, Referrals, and Documentation for Case Management 15 Key Takeaways Faculty, tutors, and other support specialists can submit one-click alerts on struggling students to notify advisors that they might be at risk Advisors can also solicit information directly from faculty through Progress Report campaigns sent directly to faculty email Case system allows users to generate cross-campus referrals for at-risk students right from the platform and assign them to appropriate support staff Advisors can see a complete digital history for each student including advising reports, notes, and cases thereby closing the loop for maximum effectiveness
TECHNOLOGY: Strategic Care 9. Multi-Modal Communications Tools for Centrally Tracked and Flexible Communication with Students 16 Key Takeaways With multi-modal communications tools, advisors and specialists can have two-way conversations with students through email, text, or phone The platform supports communications routing (e.g., email to text) and captures all conversations automatically for a complete digital record of all communications through the platform Students receive push notifications and text messages to remind them of deadlines and priorities from their Path timeline
TECHNOLOGY: Smart Guidance 10. Guided Onboarding Proactive Nudging Helps First-Year Students Complete Required Transactions and Processes 17 Key Takeaways The mobile application eases students transition to college with a customized timeline that displays key deadlines and priorities based on student intake and SIS data Automated alerts notify students of emerging problems and connect them with college staff to keep them on track Behavioral interventions like social norming help students cultivate healthy academic and campus engagement habits
TECHNOLOGY: Smart Guidance 11. Term-to-Term Planning Toolkit Self-Service Tools and Notifications Empower Students to Stay on Course 18 Key Takeaways Students can see large milestones disaggregated into discrete, actionable tasks to plan their term Self-service tools allow students to complete tasks like bursar hold resolution, appointment scheduling, and health insurance verification directly from their smartphones The Resource Directory and My Network allow students to see campus resources and designated advisors at a glance
TECHNOLOGY: Smart Guidance 12. Major Selection Guidance Tailored to Each Student Based on Risk Predictions and Real-Time Job Data 19 Key Takeaways The mobile Major Explorer tool allows students to enter their interests and career preferences to generate program of study recommendations Students can save favorite results, which advisors can then view in their profile The Major Explorer advising interface employs the predictive risk model to provide advisors with a student s likelihood to graduate in a wide range of majors across campus The platform integrates with labor market data to provide guidance on employment prospects in different fields
TECHNOLOGY: Smart Guidance Academic Planning (For 2 Year Schools) Empower Students to Build Their Academic Plan and Track Progress 20 Course Planner Structured pathways are sourced from degree maps or academic plan templates, and shown as a single list of courses or course electives that will fulfill requirements necessary to earn a degree for a given program. Pathways can also be more flexible, using course group functions, providing more choice but still limiting course selection to a specific pathway. Sequencing and Developmental Requirements Academic planner validates institution sequence requirements and alerts students of planned, scheduled, or registered courses with co- or prerequisite errors. The platform assesses student placement scores and calculates developmental needs, identifying the fastest path to complete developmental course work. Course Scheduling Students can filter through numerous course options, quickly sorting through available, conflicting, and full course times to build a schedule. The platform can auto-generate up to five schedule options based on the student s preferred course times, availability, and/or other classes already scheduled.
RESEARCH What Is SSC Research? Access Through Academic Affairs Forum and Student Success Library 21 Academic Affairs Forum Serving 370+ provosts and their teams through best practice research and implementation support Student Success Best Practice Library Student Success Best Practices 200+ Across 50+ Studies, Infographics, and Toolkits Student Success Teaching and Learning Business Strategy Resource Allocation Compiling research from across: Academic Affairs Forum Student Affairs Forum Enrollment Management Forum IT Forum Continuing and Online Education Forum Community College Executive Forum Hardwiring Student Success Next-Generation Advising Promoting Timely Degree Completion Guiding Student Choice to Promote Persistence Defining the Faculty Role in Student Success
RESEARCH Collaborative Services A Multitude of Ways to Learn, Engage, and Network 22 Student Success Insights Blog National Peer Networking Collaborative Webinars National Awards for Progressive Institutions Best Practice Research Innovation Council CONNECTED 2018 The student success learning experience of the year The SSC national summit on October 3-5 brings together student success leaders from across the country for learning, sharing, and networking. SSC Training Academy Ambassador Program
CONSULTING What Is SSC Dedicated Consulting? EAB Team Committed to Supporting You and Driving Value 23 Elements of the Partnership Managing Difficult Change From day one, expert teams work directly with you and other leaders to prepare your campus for adoption Assessing readiness and providing project management support Developing communication plans Building your student success strategy master plan Planning and setting expectations for rollout Building a Best-in-Class Advising Infrastructure Consultants partner with each advising office to tailor technology and processes to their specific needs Conducting process audits and optimizations Creating a technology integration plan Ongoing user training and specialized advisor training Opportunities for advisor networking and resource sharing Driving Continuous Value Student success experts surface the latest innovations and share directly with the campus Uncovering data insights Supporting data-driven decision making Implementing best practice toolkits Driving cohort connections
25 Preparing to Communicate SSC to Others SECTION 2
Avoiding Opportunity Overload How Can You Prepare Campus to Understand and Use SSC s Components? 26 Provosts and Senior Academic Leaders Tutors and Student Support Staff Professional Advisors Advising Directors Best Practice Research Student Success Insights Blog Specialist Training Deans and Department Leads Institutional Research National Peer Networking Toolkits Faculty Chief Information Officers Collaborative Webinars Students
Applying the Golden Circle to Communication 27 Start with a Core Message to Inspire Action Simon Sinek s Golden Circle https://www.startwithwhy.com What How Every organization knows WHAT they do Some organizations know HOW they do it Why Few organizations know WHY they do what they do People don t buy what you do; they buy why you do it.... The goal is to do business with people who believe what you believe. Simon Sinek TEDxPugetSound, September 2009 Source: Sinek S, "How great leaders inspire action, http://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.
Always Remember Your Why Diverse Institutional Goals in Response to Why Did You Join SSC? 28 Improve Decision Support Identify students who are at risk in their chosen major and clearly prioritize students needing intervention as well as support informed choice of majors. Enhance the Student Experience Create a student experience that results in higher graduation rates Elevate Value Increase successful student outcomes; benefit students and the university Deliver a Social Good Increase graduation rates and reduce our achievement gap Promote Student Development Assist advisors and help them better mentor their advisees Change Campus Culture Positively and proactively identify and support students to improve our service Ensure Everybody Wins Satisfied students, timely completers, successful alumni!
DESIRED OUTCOME COMMON QUESTIONS Approaching Your Core Constituents SSC Impacts Numerous Stakeholders, Each with Their Own Questions 29 Senior Academic Leaders Deans and Department Leads Professional Advisors Faculty Students How can we ensure this has an impact? What s in it for us? How will this change the way we work? Can we trust this data? Why should I download another app? Visibility into progress and results Eliminating hidden barriers to course completion Streamlining daily workflow; helping more students succeed Easy access to program data; streamlined role in advising Simplify the college experience
Communicating with Senior Academic Leaders 30 Focus on Progress and Outcomes What Do They Care About? Meeting organizational objectives Improving student outcomes Ensuring a return on investment What Will They Attach to Most? Understanding historical patterns Monitoring progress toward key student success metrics Collaborating with peers What Do You Need from Them? Consistent alignment of vision and goals for the initiative Help in driving accountability across the organization Resources to Leverage Access to the Institution Reports and Population Health Dashboards Access to 50+ Syndicated Studies and Toolkits on EAB.com Participation in the SSC Ambassador Program Opportunity to Network with National Peers at CONNECTED Access to Opportunity Assessments
Communicating with Deans and Department Leads 31 Focus on Eliminating Systemic Barriers to Completion What Do They Care About? Elimination of systemic obstacles to completion within their organization Resources to Leverage Access to Advanced Filtering and Lists in the Platform What Will They Attach to Most? Developing targeted campaigns Leveraging consultant experience Connecting with their peers through webinars and other forums What Do You Need from Them? Exploration of their department s historical data Participation in the development of action plans to make improvements a reality Toolkits Targeted Advising Campaigns Faculty Advisor Engagement Identifying Opportunities for Action with the Institution Reports On-Demand Webinars Using SSC Data to Help Re- Engineer Developmental Math How to Capture and Share ROI from Your Targeted Advising Campaign What Your Institution Needs to Know About the Murky Middle
Communicating with Professional Advisors 32 Focus on Streamlined Workflow, Ability to Help More Students Succeed What Do They Care About? Supporting and empowering students Building relationships Tracking what made a difference What Will They Attach to Most? Using SSC to minimize rote tasks and streamline their calendar/workflow Ability to close the loop with other offices and track their impact Targeted campaigns Resources to Leverage Access to the SSC Campus Platform Toolkits and Online Resources Advising Hub 61 Campaign Ideas Targeted Campaigns Toolkit Technology Integration Toolkit Tailored Advisor Collateral Participation in the Specialist Program What Do You Need from Them? High level of engagement with the platform Flexibility in adapting current practices Willingness to become more strategic Live Webinars to Learn and Share Ideas with Other Advisors
Communicating with Faculty (as Instructors and Advisors) 33 Focus on Data Exploration and Ownership; Work with the Willing What Do They Care About? Instructional practices and success rates in the courses they teach Tend to hold diverse views about their role in advising What Will They Attach to Most? Access to historical data about their department and courses Ability to create filtered lists of students in their courses Streamlining progress reports and advising tasks What Do You Need from Them? Buy in and trust in the data Engagement with the platform for progress reports and advising Resources to Leverage Access to the Platform and Institution Reports Access to 50+ Syndicated Studies and Toolkits on EAB.com On-Demand Research and Training Webinars Strategies in the Faculty Engagement Toolkit, e.g.: Faculty Advisor Hub Scheduled Proactive Outreach Departmental Data Reviews
Communicating with Students 34 Focus on Improvement in Student Experience, Access to Resources What Do They Care About? Reducing the stress and confusion around college requirements and progression Resources to Leverage Creative Campaign Assets Posters, flyers, and postcards Social media tiles and filters What Will They Attach to Most? In-person promotion that connects platform capabilities with on-campus experiences (e.g., advising) What Do You Need from Them? Adoption of platform Regular utilization of datagenerating features (i.e., Major Explorer, Quick Polls, Appointment scheduling, Journey item completion) Orientation Teaser Video Dynamic Email Campaign Automated new user, adoption, and utilization campaigns Toolkits Promoting Guide to Students The Digital Handbook to Promoting Guide On-Demand Webinars How to Get Students to Click Download
Keep Coming Back to Why 35 Importance of Communication Doesn t Stop Here Elevator Pitch Goal Setting Rollout Strategy Service Plan Consistent Messaging Shared Expectations For High-Impact Launch Maintaining Momentum Ensure everyone on campus hears the same consistent message from you and others Find common goals as a leadership team and unite campus around student success Select success marker pilot programs based on how they align to goals Get key constituents on board early to gain momentum Reassess biannually and/or annually whether we are moving toward our goal Share updates by highlighting most relevant items
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