AIST 2014/15 Course Guide Built by the industry, for the industry
Use this colour guide to find the courses that best suit you: Client Services Trustee Fund Executive Compliance / Specialist Fund Operations / Services Financial Planning / Advisor Contents Meet our team 2 Diploma of superannuation courses RG146 for the superannuation industry 3 Insurance for superannuation industry 3 Investment for superannuation industry 3 Continuing Professional Development courses (CPD) RG146 refresher 4 Assessing TPD & Death Benefit claims 4 Investment principles 4 Nil Advice how to stick to the facts 5 Superstarter an introduction to superannuation 5 Online Adviser 6 Board insight 6 Strategic client development Presenting to win 7 Fast track your Diploma of Financial Planning 7 Tailored and in-house training 7 Media and communications workshops 8 Professional Development workshops 9 Contact AIST Education via training@aist.asn.au www.aist.asn.au AIST Education: 2014/15 Course Guide 1
The AIST Education team are committed to your learning success and our consultants are highly qualified and knowledgeable workplace training and assessment professionals. Meet our team Meegan George Executive Manager, Education Meegan has over 18 years experience in the finance industry, including her current role of Executive Manager, Education for the Australian Institute of Superannuation Trustees (AIST). Previous roles include FINSIA where she worked with key FINSIA and industry stakeholders to develop the Financial Services Professional (FSP) Credential in Private and Business Banking. Prior to that Meegan worked with other financial institutions such as RGA International, AMP and JP Morgan to develop domestic and international educational frameworks and pathways focused on enhancing specialist and practitioner skills and capabilities in areas such as Insurance, Financial Planning and Global Custody. Contact: Phone: 03 8677 3825 Email: mgeorge@aist.asn.au Nick Duffy Professional Development Manager Nick is a qualified workplace trainer and assessor who has been involved in training since 2000, having worked in the superannuation industry since 1999. Prior to joining AIST, Nick was a consultant for KPMG and spent seven years developing and conducting professional development programs for the Australian Administration Services. He holds a Diploma of Superannuation and has a keen interest in all aspects of financial services. More recently, Nick has been actively involved in developing education content for all the recent reforms and for many of AIST s annual conference programs. Contact: Phone: 03 8677 3826 Cathy Deehan Senior Training Consultant Email: nduffy@aist.asn.au Cathy is a qualified workplace trainer and assessor who joined AIST in January 2011. A qualified mathematics teacher, Cathy has worked in a variety of financial service roles since 1999. Cathy holds an Advanced Diploma in Financial Planning and has previously worked as a financial planner with State Super Financial Services and OHM Australia specialising in retirement planning, personal insurances and SMSF strategies. Cathy has also held positions with UniSuper and Plum Financial Services in member education. More recently, Cathy has obtained further qualifications in elearning design and is a Kirkpatrick Certified (Bronze Level) assessor. Contact: Phone: 03 8677 3840 Tim Ironside Training Consultant Email: cdeehan@aist.asn.au Tim is a qualified workplace trainer and assessor who joined AIST in October 2011. Tim has worked in a variety of financial service roles since 1999, including member services, employer and planner account management, member education and single issue financial advice. Previous employers include Mercer, AMP, MLC and AvSuper. Tim holds an Advanced Diploma of Superannuation, a Diploma of Financial Planning and more recently has obtained certification as a Kirkpatrick Certified (Bronze Level) assessor. Contact: Phone: 03 8677 3817 Email: tironside@aist.asn.au 2 AIST Education: 2014/15 Course Guide
Diploma of Superannuation courses These diploma level courses meet nationally recognised units of competency. They may be completed as standalone subjects or combined to attain a Diploma of Superannuation (FNS50711). RG146 for the superannuation industry The RG146 qualification is widely considered to be an essential pre-requisite for most careers in the superannuation industry. AIST s superannuation-specific course will provide you with an overview of the laws, regulations, taxation and other key issues affecting superannuation, financial advice and insurance. Topics include the history of superannuation; rules on benefit payments; how super is taxed and why; compliance obligations; understanding retirement incomes streams; asset classes and investment vehicles; estate planning and the financial planning process; and the latest policy updates. ASIC regulation specifies that those providing advice in superannuation, or in a financial planning context, must be RG146 compliant. All state Self study and interactive online also available Duration: Facilitated 3 days + exam Early bird prices: AIST member: $1,720 (GST exempt) Non-AIST member: $2,130 (GST exempt) Standard prices: AIST member: $1,890 (GST exempt) Non-AIST member: $2,340 (GST exempt) CPD (hours): 24 Insurance for the superannuation industry This diploma level course will provide you with a better understanding of the structures, regulations and designs of insurance products within superannuation. Topics include how insurance interrelates with superannuation; an overview of the legislative and regulatory landscape; underwriting and risk assessment; how to assess death and disability claims; and dispute resolution. Self study also available Duration: 3 days + exam Early bird prices: AIST member: $1,720 (GST exempt) Non-AIST member: $2,130 (GST exempt) Standard prices: AIST member: $1,890 (GST exempt) Non-AIST member: $2,340 (GST exempt) CPD (hours): 18 Investment for the superannuation industry Covering both basic and advanced investment concepts, this course aims to deepen your understanding of how superannuation is invested. Topics include basic investment terminology; understanding asset classes; selecting and monitoring fund managers; and strategic asset allocation. Self study also available Duration: 3 days + exam Early bird prices: AIST member: $1,720 (GST exempt) Non-AIST member: $2,130 (GST exempt) Standard prices: AIST member: $1,890 (GST exempt) Non-AIST member: $2,340 (GST exempt) CPD (hours): 18 Client Services Trustee Fund Executive Compliance / Specialist Fund Operations / Services Financial Planning / Advisor AIST Education: 2014/15 Course Guide 3
Continuing Professional Development courses (CPD) RG146 Refresher AIST s RG146 Refresher is a half-day facilitated training course designed for people who are already RG146 compliant. The superannuation industry is constantly changing; with the introduction of new legislation and regulatory requirements affecting everything from investing and estate planning through to member confidence in the system. This course helps you maintain your status as RG146 compliant by keeping you up to date with all the recent key industry changes as well as those set to take effect in the near future. It is also an opportunity to revisit key RG146 topics. Early bird prices: AIST member: $545 (incl. GST) Standard prices: AIST member: $600 (incl. GST) Non-AIST member: $725 (incl. GST) It is recommended that you refresh your RG146 annually. Assessing TPD & Death Benefit claims This course gives you the skills and knowledge to process and handle the assessment of TPD and death benefit claims with the view to improving your fund s service levels and reputation. Topics include an overview of the Superannuation Complaint Tribunal s role in reviewing member complaints and a review of actual TPD and Death Benefit case studies. Duration:3.5 hours Early bird prices: AIST member: $690 (incl. GST) Non-AIST member: $855 (incl. GST) Standard prices: AIST member: $760 (incl. GST) Non-AIST member: $940 (incl. GST) Investment principles Get a better understanding of the basic principles behind investment decisions and how to align investment strategies to your own fund in this interactive workshop. Learn how to evaluate economic trends and market developments; identify potential market sectors for investment; and how to use different analytical techniques to form an opinion. This course is recommended for trustee directors and those working in roles that require an understanding of, and ability to articulate, a fund s investment strategy and performance. Duration: 3 hours Early bird prices: AIST member: $545 (incl. GST) Standard prices: AIST member: $600 (incl. GST) Non-AIST member: $725 (incl. GST) CPD (hours):6 Client Services Trustee Fund Executive Compliance / Specialist Fund Operations / Services Financial Planning / Advisor 4 AIST Education: 2014/15 Course Guide
Nil Advice how to stick to the facts Providing non-compliant financial advice can be detrimental for the member and may result in legal consequences for the fund. This half-day workshop provides you with the confidence and tools to use factual information to resolve member queries. Topics include the different levels of advice given to members; the queries that could lead you to give the wrong level of advice; and strategies on how to help members without putting you or their retirement savings at risk. Early bird prices: AIST member: $545 (incl. GST) Standard prices: AIST member: $600 (incl. GST) Non-AIST member: $725 (incl. GST) Superstarter an introduction to superannuation Designed for those who have recently entered the superannuation industry, this interactive one-day workshop will provide all the essentials needed to kick off a super career in a wide range roles from administration and customer service through to payroll and human resources. Superstarter will help you make sense of the jargon, acronyms and complexity that is typical of the super industry. Topics covered include introduction to superannuation; contributions to super funds; investment; withdrawal of superannuation benefits; and insurance. Duration:6 hours Early bird prices: AIST member: $810 (incl. GST) Non-AIST member: $990 (incl. GST) Standard prices: AIST member: $890 (incl. GST) Non-AIST member: $1,090 (incl. GST) CPD (hours):6 AIST Education: 2014/15 Course Guide 5
Online Adviser AIST s online adviser courses are designed for superannuation fund staff who provide general or personal financial advice to fund members. The topics will challenge participants to enhance their level of knowledge across a range of areas that impact on financial planning. The courses are delivered in an engaging e-learning format. Participants have the flexibility to complete the training in their own time, in single or multiple sittings. Recent course topics have included: Investing in debt Taxing times Helping your members to understand the importance of Estate Planning Centrelink benefits for people of retirement age Focus on compliance Group risk insurance Online Only Duration: Between one and three hours (depending on subject) Prices: 1 hour 2 hour 3 hour AIST member $175 $350 $525 AIST non-member $215 $430 $645 *Please note, the duration of each course is set. CPD (hours): 1 for every hour of training (eg. 3 training hours, 3 CPD hours) *Please see our website or contact our education team for updated course topics Board insight AIST s popular Board insight program offers a short, sharp, one hour training session that is delivered on demand at your board meetings. Drawing on AIST s policy and governance expertise - as well as our unique insight into developments with the government, the regulators and other key stakeholders - this program will ensure your board is across the issues that matter. Session topics are decided by your board; if you require a topic that is different to those outlined below please do not hesitate to contact the AIST education team. Previous sessions have included: Key requirements from APRA: Prudential Standards Prudential Practice Guides Proposed data and performance reporting SuperStream: Introduction of E-Commerce, key requirements and obligations Introduction to ESG (Environmental, Social and Governance) Board Effectiveness (Board assessment education) Super Cheats (AML/CTF, case study: Identity theft and superannuation fund fraud) Duration: Available in all capital cities at an agreed place and time 3 hours Prices: AIST member: $3,320 Non-AIST member: $3,960 CPD (hours):1 Client Services Trustee Fund Executive Compliance / Specialist Fund Operations / Services Financial Planning / Advisor 6 AIST Education: 2014/15 Course Guide
Strategic Client Development Presenting to Win Developing and effectively managing client relationships requires a foolproof strategy. With an abundance of processes, procedures, tools and systems available to help develop lasting and meaningful connections, where do you start? Join David Bird, Founder & Managing Director, International WISE Counsel, in a session that focuses on maintaining and enhancing your relationships with clients whether they are internal or external. With years of tried and tested experience in strategic client development, David is the facilitator for the two-part course. The first part of the course covers strategic client development, including planning your client development, tender, critical success factors, and persuading with evidence. The second part aids in presentation structures, getting the most out of your visuals, incorporating persuasion, dealing with question time, and nailing delivery. Duration: 3 hours Early bird prices: AIST member: $545 (incl. GST) Standard prices: AIST member: $600 (incl. GST) Non-AIST member: $725 (incl. GST) Fast track your Diploma of Financial Planning The Diploma of Financial Planning qualification is the industry standard prerequisite to provide advice in financial planning. This is stipulated by ASIC Tier 1 requirements in RG146. This course meets the competency standards and ASIC requirements for Tier 1 personal advice in Financial Planning; Managed Investments; Life Insurance; General Insurance; Superannuation; Generic Knowledge; and Skills. If you have completed RG146 for the superannuation industry or Diploma of Superannuation, exemptions from several of the topics listed above will be granted to fast track your study to achieve a Diploma of Financial Planning. Self-study via online / distance / correspondence Duration: Self paced Price:Contact AIST CPD (hours):contact AIST This qualification is endorsed by AIST and is fully owned and offered by Pinnacle Financial Services Academy Tailored and in-house training Can t find a course that s right for you? AIST s experienced and highly-qualified education team builds programs to suit you and your fund s needs. We pitch our delivery to the right audience and we take a flexible approach to all aspects including location, time and value for money. When you invest in AIST Education, you can be assured that we are dedicated to professional development and your fund s business success. Customised programs in the past include Creating a compliance culture and Super from the employer s perspective. AIST Education: 2014/15 Course Guide 7
Media & Communications Whether communicating to the media or your members, the best communicators know the rules of the game. To help you win with your messaging, AIST has teamed up with leading media expert, Doug Weller, of Corporate Media Services to host a series of superannuation-specific communications courses. With extensive experience providing media training to leaders of the super industry, Doug and his team have designed a suite of courses from covering media spokesperson and executive training, jargon-free communications to members and crisis management. Courses are interactive, with examples and activities tailored to your clients needs. The courses range from half to full days and are offered separately. Duration: Prices: Courses are available in all states in-house only See table below. Please note that half days are only available in Melbourne Course Duration aist Member/Client (incl. GST) Pricing below is based on Melbourne location for each individual course Half-day (3½ hrs) $3520 3 Extended half-day (5½ hrs) $4620 4 Full-day (7½ hrs) $5940 6 Two x half-days on one day (8 hrs) Recommended Participant Limit $6270 6 (3 per half-day) * Pricing is based on Melbourne location. Pricing does not include interstate travel costs for Corporate Media Services. CPD (hours): 1 for every hour of training (eg. 3 training hours, 3 CPD hours) Media Spokesperson Course The media has the power to make or break reputations. Communicating effectively with the media will ensure your messages are understood and retained by audiences. This course is designed to teach participants how to craft and deliver clear concise messages on superannuation issues to a wide audience. It also covers how to deal with finance and other journalists and how to be an effective spokesperson. Presentations to Executives Course Learn how to deliver presentations to executives, trustees, board members and senior managers in a clear and professional manner. The first component of the course concentrates on how to write and formulate an effective presentation and the second component gives participants the skills to deliver the presentation in a professional and informative way. Communicating With Members Course An ability to deliver professional, engaging and dynamic presentations on superannuation is essential, especially when conducting work site visits. Whether presenting in a tea room or an auditorium, it is essential that complex superannuation information is understood by members. This course will give participants the skills to deliver clear, jargon free and interesting presentations to members. Crisis Communications Course Dealing with difficult or hostile members can be challenging and confronting. The skills to deliver information under pressure in the superannuation industry are an important part of an overall professional communication process. With a focus on member based communications - this course will give participants the skills to deal with such situations in a calm professional way while delivering clear and appropriate information. Client Services Trustee Fund Executive Compliance / Specialist Fund Operations / Services Financial Planning / Advisor 8 AIST Education: 2014/15 Course Guide
Professional Development series This quarterly series of half-day Professional Development (PD) workshops are designed for superannuation fund professionals in member and employer-facing roles. The series focuses on enhancing both personal and professional skills to help you be more effective in your job and satisfy your compliance requirements. Session topics are designed to keep you up to date with the latest industry developments and include: Investments and superannuation Developing strategic client relationships Ethics in superannuation and non-financial aspects of retirement Retirement income streams and aged care Communicating your points of difference Effective business writing that gets results Cause and effect: An economic/investment reality check Retirement strategies, income streams and Centrelink benefits PD workshops are run at venues around Australia. Session dates and times for 2014 are already available and the session topics will be updated as they are released throughout the year. Professional Development workshop - Quarter 1 (April) Standard prices: AIST member: $545 (incl. GST) Professional Development workshop - Quarter 2 (June) Standard prices: AIST member: $545 (incl. GST) Professional Development workshop - Quarter 3 (September) Standard prices: AIST member: $545 (incl. GST) Professional Development workshop - Quarter 4 (November) Standard prices: AIST member: $545 (incl. GST) AIST Education: 2014/15 Course Guide 9
Australian Institute of Superannuation Trustees Ground Floor, 215 Spring Street Melbourne, Victoria, 3000 P: 03 8677 3800 W: www.aist.asn.au E: info@aist.asn.au ABN: 19 123 284 275 The Australian Institute of Superannuation Trustees is a national not-for-profit organisation whose membership consists of the trustee directors and staff of industry, corporate and public-sector funds who manage the superannuation accounts of nearly two-thirds of the Australian work force. Copyright 2014, the Australian Institute of Superannuation Trustees (AIST). All rights reserved. You may use this material for your personal, non-commercial use. Any other use of this content requires written consent from AIST.