Final Examination Semester 1 / Year 2012 COURSE : FUNDAMENTALS OF MANAGEMENT COURSE CODE : MGMT 1003 TIME : 2 1/2 HOURS DEPARTMENT : FINANCE & ACCOUNTING, MANAGEMENT, AND COMPUTER SCIENCE LECTURER : CHENG WYE KHENG Student s ID : Batch No. : Notes to candidates: 1) The question paper consists of 3 pages and 5 questions. 2) Answer all questions. 3) Return the question paper with your answer booklet.
QUESTION 1 Multiple-Choice Questions (2 marks x 10 questions = 20 marks) i) Which of the following is not a step in the control process? A. Establishment of standards B. Measurement of performance C. Correction of deviations D. None of the above ii) A cash budget is an example of control. A. feedforward B. screening C. pre-action D. post-action iii) Decision making under risk means. A. the decision maker has little or no information about the problem B. the decision maker knows all of the risk involved in the situation C. the decision maker has incomplete information about the problem but he/she knows the probable outcomes of each alternative D. the decision maker is used to dealing with high-risk situations iv) Which of the following statement is not the assumption of Theory Y? A. People view work as natural as rest or play. B. People will shirk responsibility whenever possible. C. People can use their imagination and creativity in solving organizational problems. D. People will exercise self-direction if they are committed to the objectives. v) The cashier at a supermarket follows the company s standard procedures on how to total up the purchases made by a customer is an example of. A. a programmed decision B. a non-programmed decision C. risk D. failing to consider decision alternative vi) plans are differentiated by their breadth. A. Directional and specific B. Single use and standing C. Strategic and operational D. Long-term and short-term Page 1 of 3
vii) Planning can. A. give direction B. reduce uncertainty C. minimize waste and redundancy D. All of the above. viii) A team whose members are at different locations, who work together and solve problems through computer-assisted exchange rather than personal, face-to-face meetings are operating as a team. A. virtual B. cross-functional C. self-managed D. problem-solving ix) A team operates without a manager and is responsible for a complete work process or segment. A. problem-solving B. self-managed C. virtual D. cross-functional x) Which theory differentiates leaders from nonleaders by focusing on personal qualities and characteristics? A. Quality theory B. Trait theory C. Contingency theory D. Characteristics theory Page 2 of 3
QUESTION 2 a) What do you understand by horizontal communication? Explain. (4 marks) b) Oral communication is by far most managers preferred method for sending messages. Identify four methods of oral communication. (8 marks) c) Explain the following barriers to effective communication: i) Differences in perception (4 marks) ii) Effects of emotion (4 marks) QUESTION 3 a) The Managerial Grid developed by Blake and Mouton identifying five types of leadership styles. Name each of the leadership styles. (5 marks) b) There are a number of studies that focus on the behavior of the leader. Explain the findings reported by the Ohio State Studies. (5 marks) c) Leadership is the ability to motivate and to influence others to achieve organizational goals. Distinguish between democratic and laissez-faire leadership styles. QUESTION 4 a) In terms of Maslow s hierarchy of needs, provide two examples of how each need can be satisfied in an organization. b) Avoidance learning is one of the methods used to strengthen desired behavior. Explain such method by providing some examples. QUESTION 5 a) There are several types of departmentalization in organizations. Write informative note on matrix departmentalization. (8 marks) b) What is authority? What advantages are associated with effective delegation of authority? Cite four of the advantages. (12 marks) 000 Page 3 of 3