ATTEND & ENGAGE / USING DATA TO IMPROVE STUDENT SUPPORT

Transcription

1 The UK s European university ATTEND & ENGAGE / USING DATA TO IMPROVE STUDENT SUPPORT Pilot Project Initial Stakeholder Briefing

2 What is this project about? Page 2

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4 Why do we need the project? Student success Student engagement understanding Student satisfaction Efficient operation Compliance Page 4

5 Business case staff consultation Avoid fraud/incorrect attendance data No queues Late arrival/ early leavers Great operational views Need it to be easy for academics Standard policy and process Authorising absence Following up on absence Easy and simple to use and administer Pilot/ test first Page 5

6 Student consultation Page 6

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9 Project aims and objectives Common approach to student attendance recording to enable automation revise and modernise the current policies and processes for student attendance Agree workflows for the automated follow-up of students meet the needs of UKVI compliance, the academic diligence process and student support services. Pilot an attendance and engagement platform: Scalable Comprehensive Communication workflow Student and staff dashboards Actions and tracking Page 9

10 What might it look like? Attendance Card swipes App with a beacon Still allow manual data entry Attendance workflow Automated levels of notification to the student Follow up signals for staff, with the ability to record actions, notes, evidence etc. Engagement dashboards Visible to students Show engagement and performance compared to their peers Have signals and action recording to enable staff to use the information to inform support Page 10

11 Pilot attendance with ibeacons and cards Attendance system Page 11

12 Attendance technology examples Wall-mounted card reader Handheld app that reads student cards for use at field trips etc Some vendors provide screens or apps to enable students to see in real time that their attendance has been logged Page 12

13 Attendance workflow dashboard example Page 13

14 Engagement dashboard example Page 14

15 Recording and tracking interventions example Page 15

16 Assign follow-up work to teams or individuals example Page 16

17 Add records of actions example Page 17

18 Move students between follow-up stages example Page 18

19 Timescales, scope and resources Page 19

20 Approach Define clear attendance, absence and engagement policy and process to enable institution wide implementation; Implement a pilot system, rented from a supplier to conduct live piloting of automated attendance recording for an academic school or key selected locations integration of attendance and timetable data from SDS / Timetabling System integration of other engagement data from SDS / Library / Moodle / KentPlayer providing attendance and engagement dashboards to students and staff testing automation workflows for poor attendance and UKVI monitoring recording and flagging student support interventions; Using the pilot outcomes to inform the preparation for a university wide implementation project Page 20

21 Timescales Deliverable no. Project Element Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar P1 P2 Project initiation document Project team formation P3 Communications plan P4 P5 P6 P7 P8 Business process design Pilot Software implementation Pilot Hardware implementation Pilot Integrations development Staff training P9 Live pilot P10 End stage Report Page 21

22 Scope and resources Two project workers and one data integration specialist to be recruited Policy and process review Workshops to be scheduled Draft proposals for review and feedback Formal committee review and approval Pilot area(s) to be selected ideas welcome Pilot software setup Complete selection evaluation Engage supplier Integrate data from SDS first then KentVision Test pilot system and process Page 22

23 Project success Policy and processes that can be applied across the institution Students and staff feedback from the pilot supports institution wide implementation Attendance recording mechanisms Attendance workflow Dashboards Tracking and follow-up actions Software system tried and tested and ready for implementation Page 23

24 Questions? Attend and Engage: Using data to improve student support pilot project Nicholas Thurston Page 24