Master of Motivation & Influence. Barbara Jordan, MS, LPC, CSAC

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1 Master of Motivation & Influence Barbara Jordan, MS, LPC, CSAC

2 Welcome Fast forward to 2: kills+of+leader+with+employee&ei=utf- 8&fr=w3i&type=W3i_DS,136,0_0,Search, ,0,0,0,0

3 Increase motivation for change in clients/patients/employees/customers Respond effectively to people who dig in their heels Avoid the common traps in personal/professional relationships Practice using your OARS rather than going upcreek without a paddle Training Objectives

4 Empathy Exercise

5 A person-centered, yet directive, method for enhancing intrinsic motivation to change by exploring & resolving ambivalence; a style of working with someone (in which you) express empathy, develop discrepancy, reduce resistance & support a person s self-esteem Definition: Motivational Interviewing/Conversations Source: William R. Miller & Stephen Rollnick, Motivational Interviewing: Preparing People to Change, 2002

6 It has a solid evidence-base* Promotes relationship-building, engagement, and retention Increases likelihood that person will cooperate & achieve results Individualist approach centered on client/patient/employee/student facilitates change Benefits of Motivational Interviewing/Conversations Source: William R. Miller & Stephen Rollnick, Motivational Interviewing: Preparing People to Change, 2002

7 Awareness/Feedback* Control/Autonomy* Purpose/Realistic Goals* Success Building* Social Support* *pair up & share how you do/have done this* 5 Keys To Motivation

8 Complete Sentence Stems & Belief Questionnaire Identify the Roots Use scale provided Go with 1 st answer Indicate what you actually think, believe Be honest, accurate, resist temptation to make yourself look good* Pair up for Step 2: Pull Out the Weeds Beliefs re: Behavior Change

9 Tree of Life R R T B A A C

10 How We Achieve Results

11 1. People don t change* 2. Ambivalence (feeling undecided) about change is bad* 3. When people don t change, it s because they haven t suffered enough* 4. When people don t want to change, someone needs to force them to do so* Beliefs Re: Behavior Change

12 5. Motivation to change is something a person either has or doesn t have there s nothing anyone can do about it* 6. Threatening people with consequences is often the only thing that causes them to change* 7. I don t have time to sit around listening to people ; I just need to tell them what to do & ride them * 8. People seldom know what will work for them; they just need to be told what to do* Beliefs re: Behavior Change

13 Individually Complete Step 3, Plant New Seeds Pair up & Do Step 4 Nurture New Seedlings Beliefs re: Behavior Change

14 Choose your top declaration, stand, and state aloud High-fives Thinking for Success: Declarations

15 Ordering, directing, commanding Warning or threatening Giving advice, making suggestions, providing solutions Persuading with logic, arguing, lecturing Changing the subject Moralizing, preaching, shoulding Disagreeing, judging, criticizing, blaming Name-calling, shaming, ridiculing Interpreting or analyzing Sympathizing, consoling Withdrawing, distracting, joking Dyad Exercise

16 Open-ended questions* Affirmations* Reflections Summarizations* *OARS Teaching Tool & OARS Observer Sheet during demo* s+of+leader+with+employee&ei=utf- 8&fr=w3i&type=W3i_DS,136,0_0,Search, ,0,0,0,0 vzx4?fr=yfp-t-901-s&toggle=1&cop=mss&ei=utf- 8&p=the%20ineffective%20physician

17 Demo: You toss a statement to me & I reply with OARS Divide into 2 groups & toss statements & OARS to each other Pair up for OARS Role-plays Bob Newhart video Ball Toss

18 Recognize when ready to move on* Ask questions that focus on what s next: Where do we go from here? What do you think you ll do at this point? & What s the next step for you? Explore several options rather than one Negotiate plan that is interesting to person, invested in Strengthen commitment to plan *Pair up-feedback/change Planning Teaching Tool* Give Feedback & Plan Change

19 Divide into groups of 3 or 4 Separate into far away areas of the room (or separate rooms, if possible) Designate speaker, listener, observer Use the Observer Rating Sheets Rotate roles until most or all have had the opportunity to use skills MI Interview Role-plays

20 Provide nonjudgmental/constructive feedback about partner s performance Comment positively on effective performance & offer specific advice for improvement Observers Give Feedback

21 Divide into groups and using feedback, realplay again Divide into small groups & review Feedback & Change Planning teaching tool Create a development plan based on real-play experiences Skill Development/ Planning

22 This is an individualistic, person-centered approach* Lack of motivation usually=ambivalence* Put your O.A.R.S. in the water or you ll end up going upcreek without them!* Actively Listen & Reflect* Summary

23 On your own, complete these stems in writing: One thing I learned was I was reminded that I can use these skills to I will continue to practice these skills by:* A) B) Envelopes Continue the Learning

24 Business Etiquette, Professionalism & Political Savvy Change Management in Turbulent Times Coaching Difficult Employees...Resolving Conflict Without Harming Relationships Facilitating Productive Meetings & Teams to Achieve Results Fire Em Up Without Burning Out: Time/Stress Management Leading with Emotional/Social Intelligence Motivating Employees to Peak Performance Other Training Offerings

25 My Book

26 Achieve Success in Spite of Stress Attitude of Gratitude: Attract Success Unleash the Leader Within You Break Through Your Glass Ceiling Focused Attention for Increased Success Overcome Perfectionism Speak with Confidence & Credibility Master of Motivation & Influence Manage Your Time & Meet Your Goals Marketing Magnificence, Sales Savvy Professional Development Recordings

27 $895 each or $7995 for up to 20 Other supporting materials: Leadership Success in Spite of Stress book $16, today only $11 Professional Development CD $19.99, today only $14.99 Book & 2 CD package $60, today only $55 5 CD package $110, today only $100 CD of the month club, including 3 months coaching $1220, today only $1200 Our Unique LeadershipU Program: