We re Listening Results Dashboard How To Guide

Transcription

1 We re Listening Results Dashboard How To Guide

2 Contents Page 1. Introduction 3 2. Finding your way around 3 3. Dashboard Options 3 4. Landing Page Dashboard 4 5. Question Breakdown Dashboard 5 6. Key Drivers Dashboard 6 7. Management Index Dashboard 7 8. Sustainable Engagement Dashboard 8 9. Comments Dashboard Exporting your results Further Support 9 2

3 1. Introduction The We re Listening Results Dashboard replaces all three reporting outputs from Talkback with a simple to use tool that has all the data you need in one place. The Results Dashboard has been designed to help you better understand and interpret your We re Listening results. This guide provides an overview of the We re Listening Results Dashboard including how the Results Dashboard works and the different ways you can analyse your We re Listening results. 2. Finding your way around Once you have logged into the We re Listening Portal you will see a toolbar at the top of the Landing page. The We re Listening Results Dashboard can be accessed via the first option next to the Home option: Once you click on the We re Listening results option you will be taken to the We re Listening Results Dashboard. You will notice that the toolbar at the top of the screen changes to the one shown below: There are a number of options for you to choose on the toolbar: Navigation This option allows you to view your data in a number of set dashboard formats Hierarchy: If you have access to data for more than one store or team, this option will allow you to navigate to the store or team (or higher level) that you want to view Exports: This option allows you to export the Dashboard as either a PDF or an image file 3

4 Reset Filter: This option allows you to reset any filters you may have applied to your results 3. Navigation The We re Listening Results Dashboard has six main dashboard options to select and view your data. These are: Landing page: This Dashboard provides with you with an overview of your We re Listening results Question breakdown: This Dashboard takes you to a summary of the results for all the question categories that make up We re Listening Key Drivers: This Dashboard takes you to the question categories that are your key drivers of Sustainable Engagement and focus for Action Planning Management Index: This Dashboard gives you a more detailed view of the results that make up your Management Index score Sustainable Engagement: This Dashboard gives you a more detailed view of the results that make up your Sustainable Engagement score Comments: This Dashboard lets you view a summary of the themes for the written comments made by colleagues as part of We re Listening. Where appropriate, you can also view the specific comments in an anonymised format Please note all example dashboard pages in this guide contain example data and are not based on real results 4

5 4. The landing page dashboard The landing page dashboard gives you an overview of your We re Listening results including your Sustainable Engagement score, Management Index, your colleague segments, the Sustainable Engagement scores for the next level down in the hierarchy and a summary of the results for all the We re Listening question categories. You can also filter the data by demographics, access your written comments and key drivers of Sustainable Engagement. Filter your results using these options Your Sustainable Engagement score Number of colleagues your data is based on Your Management Index Score Access to your written comments Your colleague segments Access to your key drivers of Sustainable Engagement Sustainable Engagement scores by team Summary of results by question category 5

6 5. Question breakdown dashboard The question breakdown dashboard, like the landing page, gives you an overview of the results for each question category in We re Listening. Each category is displayed in a box which, if clicked on, takes you to the detailed results for each question that makes up the category. You can also filter your results by demographics. Number of colleagues your data is based on Filter your results using these options Summary of results by question category When you click on a question category a more detailed view of the questions that make up the category appears below the summary of results: Question category label Detailed results for each question in the category Results scale options Overall positive score for each question Positive score for last year where available Overall results where available 6

7 6. Key drivers dashboard The key drivers dashboard, alongside an overview of your Sustainable Engagement score and colleague segments gives you an overview of the results for each category that make up your key drivers of Sustainable Engagement. Each driver is displayed in a box which, if clicked on, takes you to the detailed results for each question that forms part of the driver. As with the other Dashboards, you can also filter your results by demographics. Your Sustainable Engagement score Number of colleagues your data is based on Your colleague segments Filter your results using these options Your key driver categories When you click on a key driver category a more detailed view of the questions that make up the driver appears in the blank space in the bottom left of the screen: Detailed results for each question in the category 7

8 7. Management Index dashboard The Management Index dashboard gives you an overview of your Management Index alongside the questions that contribute towards the Index. For supermarkets we have also provided a subsidiary Index for department managers based on the views of colleagues who are line managed by a Band 3 Team Leader (you can also click on this for a more detailed view of these results). As with the other Dashboards, you can filter your results by demographics. Your Management Index score Number of colleagues your data is based on Department Manager Index Filter your results using these options Detailed results for each question in the Management Index Overall positive score for each question Positive score for last year where available Overall results where available When you click on the Department Manager Index a more detailed view of the questions that make up this Index appears in the space where the Management Index questions were: Detailed results for each question in the Management Index 8

9 8. Sustainable Engagement dashboard The Sustainable Engagement dashboard, gives you overview of your Sustainable Engagement score and your colleague segments alongside the results for each question that contributes towards the scoring for these. As with the other Dashboards, you can filter your results by demographics. Your Sustainable Engagement score Number of colleagues your data is based on Your colleague segments Filter your results using these options Detailed results for each Sustainable Engagement question Overall positive score for each question Positive score for last year where available Overall results where available 9

10 9. Comments dashboard The comments dashboard shows you a word cloud that summarises the themes for each of the written comments. Where appropriate the dashboard allows you to click on a theme to view all the comments made under that theme. You can also search by keyword. Choose which open comments question you wish to view Click on a theme to see the detailed comments where available Type a key word here to search for comments 10. Exporting your results If you would like to export your We re Listening dashboard, you can do so either as an image or PDF by clicking Exports and the relevant drop down option. You can also export all of the questions by selecting Export all Questions. This will download an excel spreadsheet showing the favourable scores for all categories and questions included in We re Listening. Click here to export your dashboard as either an image, PDF or all questions in an Excel document 10

11 11. Further support: If you have not found the answer you are looking for within this document, please contact or call