What to Do When Conflict Happens

Size: px
Start display at page:

Download "What to Do When Conflict Happens"

Transcription

1 PREVIEW GUIDE What to Do When Conflict Happens Table of Contents: Sample Pages from Leader s Guide and Workbook..pgs Program Information and Pricing.. pgs

2 BACKGROUND INTRODUCTION Workplace conflict haunts organizations every day it leads to lost productivity, diminished morale, and decreased performance.and, it is very expensive it will have a negative effect on your organization s bottom line through increased employee absenteeism, decreased job performance, and poor customer service. If employees escalate their conflict to combat status, the entire organization is affected. If you wait to discipline employees after interpersonal conflict grows, their conflict may start to affect the performance of others in the group.waiting is an unproductive, reactive approach. Instead, what you need as a manager is a proactive approach: a method to help your employees learn how to resolve small conflicts and uncomfortable situations before they grow into something requiring your intervention. Many employees do not feel they have the responsibility to resolve conflicts that solving problems between employees is a manager s responsibility.when employees are given a tool that helps them analyze, discuss, and resolve conflicts in a cooperative and respectful manner, everyone wins. The CALM model introduced in When Conflict Happens is an effective and practical way to meet your real goals: improved performance throughout your department.this workshop will help you mentor your employees through the conflict resolution process, and provide them with the skills to resolve most workplace conflicts on their own. HOW THIS WORKSHOP EXPLORES CONFLICT RESOLUTION CRM Learning s When Conflict Happens workshop provides the video and workshop resources to present a focused, thought-provoking session on this vital topic. Most employees do not know they are responsible for resolving their own conflicts, which has often been viewed as a responsibility of management.this workshop will help employees master skills to successfully resolve conflict situations and avoid future ones. Participants will evaluate the development of conflict, how it affects the workplace, and how to resolve conflicts that occur. Most importantly, the workshop teaches a thoughtful, effective approach using the CALM model to address and evaluate these situations. Examples of conflicts are demonstrated through concise, expressive videos. Participants can role-play situations using the skills they learn, and take those skills back to their desks to apply to their own situations. Managers and supervisors will develop new skills to mentor their employees through the conflict resolution process, as well as skills in mediating and even mandating resolutions when required. 13

3 WHO SHOULD ATTEND THE WORKSHOP? CRM Learning s When Conflict Happens workshop is designed for line staff, with a separate optional Leadership Module for leaders, managers, supervisors, and other staff responsible for managing their fellow employees. Note: The design of the workshop assumes that all participants are from the same organization. Workshop material should be presented in a group setting where the responses of others can be shared.we recommend limiting the group to no more than 16 participants to promote active discussion of the workshop topics. WHEN TO USE THIS PROGRAM As with any training activity, a clear purpose for using the program will encourage participation and follow-through. Use the When Conflict Happens workshop as: The core content for a new approach to conflict resolution. A refresher for management and supervisory staff. TRAINING DESIGN The workshop agenda runs about 3 hours, depending on the length of discussion and the use of the optional activities.we encourage you to add or remove activities from the overall plan to meet your specific needs or time constraints. Workshop Segment Workbook Duration (min) Workshop Introduction Page 3 15 minutes Workshop Purpose Objectives, Ground Rules and Logistics Participant Introductions Activity 1: Survey Page 4 15 minutes Complete the Looking at Conflict survey Discuss results Activity 2: Video Presentation Page 5 25 minutes Video Introduction When Conflict Happens Video Video Review Page 5 10 minutes Group discussion of video concepts Break Activity 3: Staying CALM Review the CALM model minutes 10 minutes

4 Workshop Segment Workbook Duration (min) Step 1: Clarify the Issue Page 6 20 minutes Complete Primary and Secondary questions Discuss with group Step 2: Address the Problem Page 7 10 minutes Draft opening and Issue Description statements Role play with partner Step 3: Listen to the Other Side Page 8 5 minutes Review tips for effective listening Step 4: Manage Your Way to Resolution Page 9 5 minutes Review steps to achieve resolution Break 10 minutes Activity 4: Role Play Page minutes Practice using the CALM model Role-play Handout, Debrief and discuss 60 (Leader s Guide) Activity 5: When There s No Time to Plan Page 11 5 minutes What to do when there is no time to use the CALM model Discussion Workshop Summary Total Estimated Time Optional Activity: Leadership Module Review Manager s responsibilities Introduce the Three Ms : Mentor, Mediate, Mandate Role-play and discussion 10 minutes 3 hours minutes 16

5 LEADING THE WORKSHOP The major components of the When Conflict Happens workshop are the videotape/dvd, activities, and discussions.your role is to facilitate these activities, encourage participation, and manage the schedule. TIME MANAGEMENT Part of your preparation should involve a review of the suggested timing for the workshop (see Training Design, page 5). Approximate timing for each activity is also listed in the Presentation Script. Use these estimates as guideposts as you deliver the training. They will keep you on track and let you know if you are falling behind, or whether you have more time available for discussion and other supporting activities. When you announce that a specific activity is to take about X minutes, keep one eye on the clock, and the other eye on the participants progress.they may require more or less time than you have allotted. Stop and Go If you are using the DVD version, you can easily start and stop the video presentation if you would like to cover the steps in the When Conflict Happens process in a more focused manner, or if you have time constraints. Use the main menu to select a video segment to play.then, refer the participants to the appropriate Worksheets and complete the exercises related to the video segment you just played. ASKING QUESTIONS The Presentation Script suggests questions and discussion points. Select those that seem most appropriate for your group and their likely concerns. As part of your preparation, consider that discussion is likely to be very active, and participant responses will raise issues you ll want to pursue. Ask open-ended questions whenever possible. Open-ended questions encourage discussion because they cannot be answered with simple yes or no responses. Examples of open-ended questions are: How do you feel when you have a conflict with a co-worker? What happens if you just wait for a conflict to go away on its own? 12 1

6 Avoid asking closed-ended questions that can be answered by yes, no, or other very brief answers, as these types of questions limit thinking and discourage discussion. Examples of closedended questions are: Do you feel uncomfortable when you have a conflict with a co-worker? Will a conflict resolve itself if you just wait awhile? Don't be concerned if you cannot provide firm answers to all of the discussion questions in the workshop outline many of them are quite subjective and you should rely on the group for the answers that work for your organization.take careful notes about issues that may need to be raised in future discussions or meetings. RELATING THE MATERIAL TO THE PARTICIPANTS The discussions and activities in this workshop are designed to help the participants develop new perspectives on the selected topic. Facilitating the activities in the Workshop requires a respect for the unique nature of each department in the organization, and the fact that there are many ways to lead and work in a department or large organization. Sharing past experiences and current issues should be encouraged, keeping in mind that issues related to personalities should be avoided in this type of public forum. Reinforce the idea that there are no right or wrong responses to many of the issues raised in the workshop. RUNNING THE ACTIVITIES The activities in this workshop are designed to help the participants build awareness and skills both during and after the training. Urge them to be both honest and realistic as they complete them. 13 1

7 ? WHAT TO DONOBODY S WHEN CONFLICT LISTENING HAPPENS PRESENTATION SCRIPT:WHEN CONFLICT HAPPENS Note: This workshop is designed to be presented in a 3-hour session. PURPOSE OF WORKSHOP AND EXPECTED OUTCOMES Time: 11 minutes SLIDE #1:WORKSHOP TITLE INTRODUCE yourself, welcome the participants, and make a brief comment about how excited you are to discuss a subject people don t like to talk about: conflict. ASK Kickoff questions: What s the overall attitude in your workplace? Do people often seem to be at odds with each other? What s wrong with a little conflict anyway? What are the positive and negative aspects of workplace conflict? (Allow some discussion of this question). Point out that workplace conflict haunts organizations every day; it leads to lost productivity, diminished morale, and decreased performance. And, it s expensive. It can negatively affect the bottom line through employee absenteeism, health issues, legal problems, and poor customer service. Would you agree that it s a good idea to reduce workplace conflict? If so, this workshop will help you develop strategies to do it! 16 1

8 ? WHAT TO DONOBODY S WHEN CONFLICT LISTENING HAPPENS SAY Before we get started, let s go around the room and introduce ourselves. Please share, very briefly: Your name Your department or job position When you see conflict on the job, what does it typically involve? SLIDE #2:WORKSHOP OBJECTIVES STATE the workshop s objectives to the group.these are listed on page 3 of their Workbook. WORKBOOK PAGE 3 After completing this workshop, participants will: Become more aware of the signs of workplace conflict. Recognize the negative impact conflict has on them, their organization, and others. Recognize that they have a responsibility to resolve conflicts when they occur. Learn and practice a CALM approach to conflict resolution: Clarify the Issue,Address the Problem, Listen to the Other Side, and Manage Your Way to Resolution. 17 1

9 Ground Rules Explain the ground rules for the workshop: No one involved in a situation being discussed should be identified by name, and all discussions will remain confidential. Encourage everyone to participate, and reassure participants they will not be required to discuss any opinions or experiences they are not comfortable sharing. Logistics Review any necessary logistics for the workshop: Cell phones need to be turned off. Refreshments and/or breaks (if applicable). Location of restrooms and emergency exits. See if anyone needs to leave the session early and, if so, when. ACTIVITY 1: SURVEY Time: 15 minutes Participants explore and discuss common conflict misconceptions. SAY Let s complete a quick survey. WORKBOOK PAGE 4 Ask participants to turn to the Looking at Conflict survey in their Workbook (page 4) and mark the statements as Agree, Maybe, or Disagree. The survey is completed individually and then reviewed as a group. SAY Let s quickly review the survey. How many of these items were easy to classify as Agree or Disagree? Let s take a quick tour of these 10 items, which the authors of this program feel are common misconceptions about conflict in the workplace. 18 1

10 ?? WHAT TO DONOBODY S WHEN CONFLICT LISTENING HAPPENS SLIDE #3: MISCONCEPTION 1 SAY Conflict is inherently bad and unhealthy. Welcome, accept, and utilize the positive aspects of conflict. Remember that differences of opinions can create new ideas. Conflict is unhealthy when it affects our ability to work together and get things done. SLIDE #4: MISCONCEPTION 2 SAY Conflict doesn t occur that often in the workplace. Conflict is more than just the big blow-ups; it s all the little things that annoy each of us every day. 19 1

11 ? WHAT TO DONOBODY S WHEN CONFLICT LISTENING HAPPENS LEADERSHIP MODULE (OPTIONAL) This optional activity should be used when you are working with a group of leaders, managers or supervisors. Note: There is a separate set of slides for the Leadership Module on your CD-ROM. Time: minutes LEADERSHIP SLIDE #1: LEADERSHIP MODULE SAY When it comes to interpersonal conflicts, the individuals involved have the primary responsibility to resolve them. But sometimes, the two parties can t find a solution even if they are using the CALM model.that s when you, as the manager, need to step in. 50 1

12 ? WHAT TO DONOBODY S WHEN CONFLICT LISTENING HAPPENS LEADERSHIP SLIDE #2: A MANAGER S RESPONSIBILITIES SAY Before we get to how you step in, let s talk about what you, as a leader, can do to prevent conflict in the first place.there is no way to eliminate ALL workplace conflicts, but you can reduce them in number and severity by doing the following: Clarify your expectations Be sure every team member understands that cooperation and communication are job requirements. And, make sure each employee s general job requirements and any specific task requirements are made very clear to them. Set the example You get what you expect. Model the behaviors you expect from others. Be a good example of conflict resolution. Reinforce desired performance Recognize team members who work well with others, both publicly and privately. Hold everyone accountable Again, cooperation, communication and teamwork should be actual categories for performance reviews, and there should be real consequences for employees who don t meet these expectations. However, no matter how well everyone gets along in the workplace, an occasional mishap will occur. 51 1

13 PARTICIPANT LEADER S GUIDE WORKBOOK LOOKING AT CONFLICT Agree Maybe Disagree 1. Conflict is inherently bad and unhealthy. 2. Conflict doesn t occur that often in the workplace. 3. Conflict is always a matter of right vs. wrong. 4. Conflicts are the result of clashing personalities. 5. Conflict is most prevalent in crisis situations. 6. Most conflicts resolve themselves over time. 7. People usually know when they ve disturbed someone else. 8. Conflicts only impact the disputing parties. 9. Resolving employee conflict is management s responsibility. 10.Conflicts continue mostly because of stubbornness and a lack of caring. 14

14 PARTICIPANT LEADER S GUIDE WORKBOOK Step 1: Clarify the Issue Conflict Clarification Questions Primary Questions 1. What am I upset about? In specific behavioral terms, what actually happened? Who else is involved? What did they do? 2. What emotions am I feeling: anger, hurt, frustration? Why am I feeling that way? 3. Have I contributed to the problem? 4. Am I just overreacting? If so, why? 5. In terms of actions and relationships, what are my desires for an outcome to this conflict? What will successful resolution look like? 6. If I were the other person involved in this situation, how would I want to be approached and dealt with? Secondary Questions 7. Where may the other person have been coming from? How might he or she have been motivated by good intentions? 8. Has this happened before, or is this a first-time occurrence? 9. How is this situation affecting me and my work? Are others impacted? If so, how? 10. When dealing with this issue, what can I do to increase my chances of getting the results I want? What counter-productive behaviors do I want to avoid? 16

15 PARTICIPANT LEADER S GUIDE WORKBOOK Step 2: Address the Problem The Opening I need your help to solve a problem I m facing Define the Issue Exactly what happened: How it made you feel: The negative impacts the situation has caused: Other things to remember: 1. Have a walk-in strategy; you may want to practice what you plan to say. 2. Don t repeat what co-workers have said; this is between the two of you. 3. Keep the end in mind; the goal is not to win an argument.the goal is to reach a respectful, collaborative result. 17

16 Background Information CRM Learning s What to Do When Conflict Happens training program provides the video and workshop resources to present a focused, thought-provoking session on this vital topic. All employees will develop new skills to help them with conflict resolution in the workplace. During the workshop, participants will analyze possible situations in their own work environments and develop ways to solve conflict in a constructive way using the C.A.L.M. model. They will learn how to examine why a conflict is happening, why they feel the way they do, and they will also learn what they need to keep in mind as they address a conflict situation. Materials Included With What to Do When Conflict Happens The What to Do When Conflict Happens workshop package includes a structured training design to support a 3-hour workshop experience plus an optional 1-hour module for organizational leaders. The chaptered DVD illustrates the problem of conflict in the workplace, and introduces the C.A.L.M. model to resolve this conflict. The video also includes optional Leadership Discussion Segments. The DVD is closed-captioned The Leader s Guide provides an introduction to the Workshop and a Presentation Script to help facilitate it. Workshop activities and structured discussions help participants explore their own beliefs about workplace conflict and teach tactics for conflict resolution. An optional training design is included for leaders, managers and supervisors. A PowerPoint Presentation on CD-ROM includes slides to support the scripted presentation. Also included is a PowerPoint for the leadership training design. The Participant Workbook provides worksheets for completing the activities and space for notes. Included is a Post-Training Assessment for trainees to rate themselves on different aspects of conflict and where they would like to improve. 10 workbooks are included with purchase. The Reminder Card spells out the C.A.L.M. model, and is distributed to participants at the workshop s conclusion for their use following the session. 10 Reminder Cards are included with purchase. The Book What to Do When Conflict Happens by Eric Harvey and Steve Ventura is the book the video program is based on. 1 copy is included with purchase.

17 Program Information and Pricing Purchase Price: $ Rental Price: $ (does not include Participant Materials) Preview Price: Free Video running time: 21 minutes Materials included with purchase: chaptered DVD with the Main Program and Leadership Discussion Segments, Leader s Guide, CD-ROM with PowerPoint presentation, 10 Participant Workbooks, 1 What to Do When Conflict Happens Handbook, 10 Reminder Cards Quantity Pricing Discounts What to Do When Conflict Happens Workshop Package 2 copies 10% off 3-5 copies 15% off 6-10 copies 20% off copies 25% off Industry discounts may apply. Call your Sales Consultant for more information. Participant Workbooks 1-50 $14.95 each (list price) $13.46 each (10% off) $12.71 each (15% off) 501+ $11.96 each (20% off) Reminder Cards (sold in packs of 10) 1-50 packs $5.00 each packs $4.50 each (10% off) packs $4.25 each (15% off) 501+ packs $4.00 each (20% off) (contents, pricing & discounts subject to change without notice)

Assessment. the international training and education center on hiv. Continued on page 4

Assessment. the international training and education center on hiv. Continued on page 4 the international training and education center on hiv I-TECH Approach to Curriculum Development: The ADDIE Framework Assessment I-TECH utilizes the ADDIE model of instructional design as the guiding framework

More information

RESOLVING CONFLICTS IN THE OFFICE

RESOLVING CONFLICTS IN THE OFFICE ERI Safety Videos Videos for Safety Meetings 2707 RESOLVING CONFLICTS IN THE OFFICE Leader s Guide 2007 Marcom Group Ltd. Background Conflict in the workplace is inevitable. Anytime two or more individuals

More information

PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL

PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL 1 PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL IMPORTANCE OF THE SPEAKER LISTENER TECHNIQUE The Speaker Listener Technique (SLT) is a structured communication strategy that promotes clarity, understanding,

More information

ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER

ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER WWW.GAMINGCENTREOFEXCELLENCE.CA TABLE OF CONTENTS Essential Skills are the skills people need for work, learning and life. Human Resources and Skills Development

More information

RESOLVING CONFLICT. The Leadership Excellence Series WHERE LEADERS ARE MADE

RESOLVING CONFLICT. The Leadership Excellence Series WHERE LEADERS ARE MADE RESOLVING CONFLICT The Leadership Excellence Series WHERE LEADERS ARE MADE RESOLVING CONFLICT The Leadership Excellence Series TOASTMASTERS INTERNATIONAL P.O. Box 9052 Mission Viejo, CA 92690 USA Phone:

More information

Leader s Guide: Dream Big and Plan for Success

Leader s Guide: Dream Big and Plan for Success Leader s Guide: Dream Big and Plan for Success The goal of this lesson is to: Provide a process for Managers to reflect on their dream and put it in terms of business goals with a plan of action and weekly

More information

Why Pay Attention to Race?

Why Pay Attention to Race? Why Pay Attention to Race? Witnessing Whiteness Chapter 1 Workshop 1.1 1.1-1 Dear Facilitator(s), This workshop series was carefully crafted, reviewed (by a multiracial team), and revised with several

More information

Red Flags of Conflict

Red Flags of Conflict CONFLICT MANAGEMENT Introduction Webster s Dictionary defines conflict as a battle, contest of opposing forces, discord, antagonism existing between primitive desires, instincts and moral, religious, or

More information

Fundraising 101 Introduction to Autism Speaks. An Orientation for New Hires

Fundraising 101 Introduction to Autism Speaks. An Orientation for New Hires Fundraising 101 Introduction to Autism Speaks An Orientation for New Hires May 2013 Welcome to the Autism Speaks family! This guide is meant to be used as a tool to assist you in your career and not just

More information

Anticipation Guide William Faulkner s As I Lay Dying 2000 Modern Library Edition

Anticipation Guide William Faulkner s As I Lay Dying 2000 Modern Library Edition Anticipation Guide William Faulkner s As I Lay Dying 2000 Modern Library Edition PURPOSE OF THE STRATEGY Anticipation guides, according to Frank Smith (1978) allow the reader to make predictions about

More information

leading people through change

leading people through change leading people through change Facilitator Guide Patricia Zigarmi Judd Hoekstra Ken Blanchard Authors Patricia Zigarmi Judd Hoekstra Ken Blanchard Product Developer Kim King Art Director Beverly Haney Proofreaders

More information

Effectively Resolving Conflict in the Workplace

Effectively Resolving Conflict in the Workplace Effectively Resolving Conflict in the Workplace Presented by: Jordan Rodney June 2016 What Do You See in This Picture? What Do You See in This Picture? What Do You See in This Picture? What Do You See

More information

2017 FALL PROFESSIONAL TRAINING CALENDAR

2017 FALL PROFESSIONAL TRAINING CALENDAR 2017 FALL PROFESSIONAL TRAINING CALENDAR Date Title Price Instructor Sept 20, 1:30 4:30pm Feedback to boost employee performance 50 Euros Sept 26, 1:30 4:30pm Dealing with Customer Objections 50 Euros

More information

PREVIEW LEADER S GUIDE IT S ABOUT RESPECT CONTENTS. Recognizing Harassment in a Diverse Workplace

PREVIEW LEADER S GUIDE IT S ABOUT RESPECT CONTENTS. Recognizing Harassment in a Diverse Workplace 1 IT S ABOUT RESPECT LEADER S GUIDE CONTENTS About This Program Training Materials A Brief Synopsis Preparation Presentation Tips Training Session Overview PreTest Pre-Test Key Exercises 1 Harassment in

More information

MENTORING. Tips, Techniques, and Best Practices

MENTORING. Tips, Techniques, and Best Practices MENTORING Tips, Techniques, and Best Practices This paper reflects the experiences shared by many mentor mediators and those who have been mentees. The points are displayed for before, during, and after

More information

BUS 4040, Communication Skills for Leaders Course Syllabus. Course Description. Course Textbook. Course Learning Outcomes. Credits. Academic Integrity

BUS 4040, Communication Skills for Leaders Course Syllabus. Course Description. Course Textbook. Course Learning Outcomes. Credits. Academic Integrity BUS 4040, Communication Skills for Leaders Course Syllabus Course Description Review of the importance of professionalism in all types of communications. This course provides you with the opportunity to

More information

- SAMPLE ONLY - PLEASE DO NOT COPY

- SAMPLE ONLY - PLEASE DO NOT COPY Copyright 2015 by Center for Work Ethic Development, LLC. All rights reserved. The Center for Work Ethic Development, The A Game, and Bring Your A Game to Work are registered trademarks of Center for Work

More information

MBA 5652, Research Methods Course Syllabus. Course Description. Course Material(s) Course Learning Outcomes. Credits.

MBA 5652, Research Methods Course Syllabus. Course Description. Course Material(s) Course Learning Outcomes. Credits. MBA 5652, Research Methods Course Syllabus Course Description Guides students in advancing their knowledge of different research principles used to embrace organizational opportunities and combat weaknesses

More information

LEADERSHIP AND COMMUNICATION SKILLS

LEADERSHIP AND COMMUNICATION SKILLS LEADERSHIP AND COMMUNICATION SKILLS DEGREE: BACHELOR IN BUSINESS ADMINISTRATION DEGREE COURSE YEAR: 1 ST 1º SEMESTER 2º SEMESTER CATEGORY: BASIC COMPULSORY OPTIONAL NO. OF CREDITS (ECTS): 3 LANGUAGE: ENGLISH

More information

EVERYTHING DiSC WORKPLACE LEADER S GUIDE

EVERYTHING DiSC WORKPLACE LEADER S GUIDE EVERYTHING DiSC WORKPLACE LEADER S GUIDE Module 1 Discovering Your DiSC Style Module 2 Understanding Other Styles Module 3 Building More Effective Relationships MODULE OVERVIEW Length: 90 minutes Activities:

More information

Module 9: Performing HIV Rapid Tests (Demo and Practice)

Module 9: Performing HIV Rapid Tests (Demo and Practice) Module 9: Performing HIV Rapid Tests (Demo and Practice) Purpose To provide the participants with necessary knowledge and skills to accurately perform 3 HIV rapid tests and to determine HIV status. Pre-requisite

More information

Custom Program Title. Leader s Guide. Understanding Other Styles. Discovering Your DiSC Style. Building More Effective Relationships

Custom Program Title. Leader s Guide. Understanding Other Styles. Discovering Your DiSC Style. Building More Effective Relationships Custom Program Title Leader s Guide Module 1 Discovering Your DiSC Style Module 2 Understanding Other Styles Module 3 Building More Effective Relationships by Inscape Publishing MODULE OVERVIEW Length:

More information

The Foundations of Interpersonal Communication

The Foundations of Interpersonal Communication L I B R A R Y A R T I C L E The Foundations of Interpersonal Communication By Dennis Emberling, President of Developmental Consulting, Inc. Introduction Mark Twain famously said, Everybody talks about

More information

Strategic Practice: Career Practitioner Case Study

Strategic Practice: Career Practitioner Case Study Strategic Practice: Career Practitioner Case Study heidi Lund 1 Interpersonal conflict has one of the most negative impacts on today s workplaces. It reduces productivity, increases gossip, and I believe

More information

How to Take Accurate Meeting Minutes

How to Take Accurate Meeting Minutes October 2012 How to Take Accurate Meeting Minutes 2011 Administrative Assistant Resource, a division of Lorman Business Center. All Rights Reserved. It is our goal to provide you with great content on

More information

EMPLOYMENT OPPORTUNITIES

EMPLOYMENT OPPORTUNITIES KAHNAWAKE EDUCATION CENTER P.O. BOX 1000 KAHNAWAKE, QUEBEC J0L 1B0 TEL: (450) 632-8770 FAX: (450) 632-8042 EMPLOYMENT OPPORTUNITIES LOCATION: POSITION: SALARY RANGE: DURATION: REQUIREMENTS: KARONHIANONHNHA

More information

Lecturing Module

Lecturing Module Lecturing: What, why and when www.facultydevelopment.ca Lecturing Module What is lecturing? Lecturing is the most common and established method of teaching at universities around the world. The traditional

More information

PUBLIC SPEAKING: Some Thoughts

PUBLIC SPEAKING: Some Thoughts PUBLIC SPEAKING: Some Thoughts - A concise and direct approach to verbally communicating information - Does not come naturally to most - It did not for me - Presentation must be well thought out and well

More information

Introduction to Communication Essentials

Introduction to Communication Essentials Communication Essentials a Modular Workshop Introduction to Communication Essentials Welcome to Communication Essentials a Modular Workshop! The purpose of this resource is to provide facilitators with

More information

Problem-Solving with Toothpicks, Dots, and Coins Agenda (Target duration: 50 min.)

Problem-Solving with Toothpicks, Dots, and Coins Agenda (Target duration: 50 min.) STRUCTURED EXPERIENCE: ROLE PLAY Problem-Solving with Toothpicks, Dots, and Coins Agenda (Target duration: 50 min.) [Note: Preparation of materials should occur well before the group interview begins,

More information

HIDDEN RULES FOR OFFICE HOURS W I L L I A M & M A R Y N E U R O D I V E R S I T Y I N I T I A T I V E

HIDDEN RULES FOR OFFICE HOURS W I L L I A M & M A R Y N E U R O D I V E R S I T Y I N I T I A T I V E HIDDEN RULES FOR OFFICE HOURS W I L L I A M & M A R Y N E U R O D I V E R S I T Y I N I T I A T I V E WHAT ARE OFFICE HOURS? An opportunity to discuss with your instructor any special needs or challenges

More information

Cognitive Thinking Style Sample Report

Cognitive Thinking Style Sample Report Cognitive Thinking Style Sample Report Goldisc Limited Authorised Agent for IML, PeopleKeys & StudentKeys DISC Profiles Online Reports Training Courses Consultations sales@goldisc.co.uk Telephone: +44

More information

PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS

PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS The following energizers and team-building activities can help strengthen the core team and help the participants get to

More information

How we look into complaints What happens when we investigate

How we look into complaints What happens when we investigate How we look into complaints What happens when we investigate We make final decisions about complaints that have not been resolved by the NHS in England, UK government departments and some other UK public

More information

Time, talent, treasure FRATERNITY VALUE: PHILANTHROPIC SERVICE TO OTHERS SUGGESTED FACILITATOR: VICE PRESIDENT OF PHILANTHROPY

Time, talent, treasure FRATERNITY VALUE: PHILANTHROPIC SERVICE TO OTHERS SUGGESTED FACILITATOR: VICE PRESIDENT OF PHILANTHROPY Time, talent, treasure FRATERNITY VALUE: PHILANTHROPIC SERVICE TO OTHERS SUGGESTED FACILITATOR: VICE PRESIDENT OF PHILANTHROPY Goals: To educate members on the three types of philanthropic giving: time,

More information

Utilizing FREE Internet Resources to Flip Your Classroom. Presenter: Shannon J. Holden

Utilizing FREE Internet Resources to Flip Your Classroom. Presenter: Shannon J. Holden Utilizing FREE Internet Resources to Flip Your Classroom Presenter: Shannon J. Holden www.newteacherhelp.com This Presentation I gave this presentation to the Missouri Association of Secondary School Principals

More information

Safe & Civil Schools Series Overview

Safe & Civil Schools Series Overview Safe & Civil Schools Series Overview The Safe & Civil School series is a collection of practical materials designed to help school staff improve safety and civility across all school settings. By so doing,

More information

Youth Mental Health First Aid Instructor Application

Youth Mental Health First Aid Instructor Application Youth Mental Health First Aid Instructor Application April 6 10, 2015 Somerset Church of the Brethren Overview: Becoming a Mental Health First Aid Instructor Becoming a Mental Health First Aid instructor

More information

BSP !!! Trainer s Manual. Sheldon Loman, Ph.D. Portland State University. M. Kathleen Strickland-Cohen, Ph.D. University of Oregon

BSP !!! Trainer s Manual. Sheldon Loman, Ph.D. Portland State University. M. Kathleen Strickland-Cohen, Ph.D. University of Oregon Basic FBA to BSP Trainer s Manual Sheldon Loman, Ph.D. Portland State University M. Kathleen Strickland-Cohen, Ph.D. University of Oregon Chris Borgmeier, Ph.D. Portland State University Robert Horner,

More information

Moodle Student User Guide

Moodle Student User Guide Moodle Student User Guide Moodle Student User Guide... 1 Aims and Objectives... 2 Aim... 2 Student Guide Introduction... 2 Entering the Moodle from the website... 2 Entering the course... 3 In the course...

More information

Occupational Therapy and Increasing independence

Occupational Therapy and Increasing independence Occupational Therapy and Increasing independence Kristen Freitag OTR/L Keystone AEA kfreitag@aea1.k12.ia.us This power point will match the presentation. All glitches were worked out. Who knows, but I

More information

Should a business have the right to ban teenagers?

Should a business have the right to ban teenagers? practice the task Image Credits: Photodisc/Getty Images Should a business have the right to ban teenagers? You will read: You will write: a newspaper ad An Argumentative Essay Munchy s Promise a business

More information

Ruggiero, V. R. (2015). The art of thinking: A guide to critical and creative thought (11th ed.). New York, NY: Longman.

Ruggiero, V. R. (2015). The art of thinking: A guide to critical and creative thought (11th ed.). New York, NY: Longman. BSL 4080, Creative Thinking and Problem Solving Course Syllabus Course Description An in-depth study of creative thinking and problem solving techniques that are essential for organizational leaders. Causal,

More information

P-4: Differentiate your plans to fit your students

P-4: Differentiate your plans to fit your students Putting It All Together: Middle School Examples 7 th Grade Math 7 th Grade Science SAM REHEARD, DC 99 7th Grade Math DIFFERENTATION AROUND THE WORLD My first teaching experience was actually not as a Teach

More information

The Success Principles How to Get from Where You Are to Where You Want to Be

The Success Principles How to Get from Where You Are to Where You Want to Be The Success Principles How to Get from Where You Are to Where You Want to Be Life is like a combination lock. If you know the combination to the lock... it doesn t matter who you are, the lock has to open.

More information

ONBOARDING NEW TEACHERS: WHAT THEY NEED TO SUCCEED. MSBO Spring 2017

ONBOARDING NEW TEACHERS: WHAT THEY NEED TO SUCCEED. MSBO Spring 2017 ONBOARDING NEW TEACHERS: WHAT THEY NEED TO SUCCEED MSBO Spring 2017 Objectives Understand onboarding as an integral part of teacher effectiveness and teacher retention Become familiar with effective cultivation

More information

Evidence-based Practice: A Workshop for Training Adult Basic Education, TANF and One Stop Practitioners and Program Administrators

Evidence-based Practice: A Workshop for Training Adult Basic Education, TANF and One Stop Practitioners and Program Administrators Evidence-based Practice: A Workshop for Training Adult Basic Education, TANF and One Stop Practitioners and Program Administrators May 2007 Developed by Cristine Smith, Beth Bingman, Lennox McLendon and

More information

Peaceful School Bus Program

Peaceful School Bus Program Peaceful School Bus Program Peaceful School Bus Program 2008 by Hazelden Foundation. All rights reserved. What are some common problems on school buses? Bullying Older students staking claim to certain

More information

Leadership Guide. Homeowner Association Community Forestry Stewardship Project. Natural Resource Stewardship Workshop

Leadership Guide. Homeowner Association Community Forestry Stewardship Project. Natural Resource Stewardship Workshop Homeowner Association Community Forestry Stewardship Project Advancing Advocacy and Best Management Practices Through Training and Education Leadership Guide Natural Resource Stewardship Workshop This

More information

Coping with Crisis Helping Children With Special Needs

Coping with Crisis Helping Children With Special Needs Traumatic Loss Coalitions for Youth Phone: 732-235-2810 Fax: 732-235-9861 http://ubhc.rutgers.edu/tlc Coping with Crisis Helping Children With Special Needs Tips for School Personnel and Parents * National

More information

MODULE 4 Data Collection and Hypothesis Development. Trainer Outline

MODULE 4 Data Collection and Hypothesis Development. Trainer Outline MODULE 4 Data Collection and Hypothesis Development Trainer Outline The following trainer guide includes estimated times for each section of the module, an overview of the information to be presented,

More information

ALL-IN-ONE MEETING GUIDE THE ECONOMICS OF WELL-BEING

ALL-IN-ONE MEETING GUIDE THE ECONOMICS OF WELL-BEING ALL-IN-ONE MEETING GUIDE THE ECONOMICS OF WELL-BEING LeanIn.0rg, 2016 1 Overview Do we limit our thinking and focus only on short-term goals when we make trade-offs between career and family? This final

More information

How to make successful presentations in English Part 2

How to make successful presentations in English Part 2 Young Researchers Seminar 2013 Young Researchers Seminar 2011 Lyon, France, June 5-7, 2013 DTU, Denmark, June 8-10, 2011 How to make successful presentations in English Part 2 Witold Olpiński PRESENTATION

More information

Personal Tutoring at Staffordshire University

Personal Tutoring at Staffordshire University Personal Tutoring at Staffordshire University Staff Guidelines 1 Contents Introduction 3 Staff Development for Personal Tutors 3 Roles and responsibilities of personal tutors 3 Frequency of meetings 4

More information

Prepared by: Tim Boileau

Prepared by: Tim Boileau Formative Evaluation - Lectora Training 1 Running head: FORMATIVE EVALUATION LECTORA TRAINING Training for Rapid Application Development of WBT Using Lectora A Formative Evaluation Prepared by: Tim Boileau

More information

Presented by The Solutions Group

Presented by The Solutions Group Presented by The Solutions Group Email communication Non-verbal messages Listening skills The art of asking questions Checking for understanding Is email the appropriate communication method for your message?

More information

1 Copyright Texas Education Agency, All rights reserved.

1 Copyright Texas Education Agency, All rights reserved. Lesson Plan-Diversity at Work Course Title: Business Information Management II Session Title: Diversity at Work Performance Objective: Upon completion of this lesson, students will understand diversity

More information

REFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS

REFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS INTERVENTION STRATEGIES FOR SCHOOL BUS DRIVERS REFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS INTRODUCTION Special ed students, as well as regular ed students often exhibit inappropriate behavior.

More information

Program Alignment CARF Child and Youth Services Standards. Nonviolent Crisis Intervention Training Program

Program Alignment CARF Child and Youth Services Standards. Nonviolent Crisis Intervention Training Program Program Alignment 2009 CARF Child and Youth Services Standards Manual: Section 2.G Nonviolent Practices & The goal is to eliminate the use of seclusion and restraint in child and youth services, as the

More information

License to Deliver FAQs: Everything DiSC Workplace Certification

License to Deliver FAQs: Everything DiSC Workplace Certification License to Deliver FAQs: Everything DiSC Workplace Certification General FAQ What is the Everything DiSC Workplace Certification License? This license allows qualified partners to market and deliver the

More information

SPM 5309: SPORT MARKETING Fall 2017 (SEC. 8695; 3 credits)

SPM 5309: SPORT MARKETING Fall 2017 (SEC. 8695; 3 credits) SPM 5309: SPORT MARKETING Fall 2017 (SEC. 8695; 3 credits) Department of Tourism, Recreation and Sport Management College of Health and Human Performance University of Florida Professor: Dr. Yong Jae Ko

More information

Get with the Channel Partner Program

Get with the Channel Partner Program Get with the Channel Partner Program QuickStart your Channel Partner Training & Certification program. Get with the Channel Partner Program is a suite of services opt in engagements delivered in phases.

More information

ACCOMMODATIONS MANUAL. How to Select, Administer, and Evaluate Use of Accommodations for Instruction and Assessment of Students with Disabilities

ACCOMMODATIONS MANUAL. How to Select, Administer, and Evaluate Use of Accommodations for Instruction and Assessment of Students with Disabilities ACCOMMODATIONS MANUAL How to Select, Administer, and Evaluate Use of Accommodations for Instruction and Assessment of Students with Disabilities 5 IMPORTANT STEPS 1. Expect students with disabilities to

More information

Student Handbook 2016 University of Health Sciences, Lahore

Student Handbook 2016 University of Health Sciences, Lahore Student Handbook 2016 University of Health Sciences, Lahore 1 Welcome to the Certificate in Medical Teaching programme 2016 at the University of Health Sciences, Lahore. This programme is for teachers

More information

Tour. English Discoveries Online

Tour. English Discoveries Online Techno-Ware Tour Of English Discoveries Online Online www.englishdiscoveries.com http://ed242us.engdis.com/technotms Guided Tour of English Discoveries Online Background: English Discoveries Online is

More information

RETURNING TEACHER REQUIRED TRAINING MODULE YE TRANSCRIPT

RETURNING TEACHER REQUIRED TRAINING MODULE YE TRANSCRIPT RETURNING TEACHER REQUIRED TRAINING MODULE YE Slide 1. The Dynamic Learning Maps Alternate Assessments are designed to measure what students with significant cognitive disabilities know and can do in relation

More information

Local Activism: Identifying Community Activists (2 hours 30 minutes)

Local Activism: Identifying Community Activists (2 hours 30 minutes) Local Activism: Identifying Community Activists (2 hours 30 minutes) Local Activism Series Staff Skill Building Library Raising Voices This module is part of a Staff Skill Building Library developed by

More information

INTRODUCTION TO TEAM & TEAM DYNAMIC

INTRODUCTION TO TEAM & TEAM DYNAMIC INTRODUCTION TO TEAM & TEAM DYNAMIC Haslinda Sutan Ahmad Nawi Faculty of Computer Science and Information Technology Universiti Selangor, Selangor, Malaysia Introduction to Team Team is a group of people

More information

CAFE ESSENTIAL ELEMENTS O S E P P C E A. 1 Framework 2 CAFE Menu. 3 Classroom Design 4 Materials 5 Record Keeping

CAFE ESSENTIAL ELEMENTS O S E P P C E A. 1 Framework 2 CAFE Menu. 3 Classroom Design 4 Materials 5 Record Keeping CAFE RE P SU C 3 Classroom Design 4 Materials 5 Record Keeping P H ND 1 Framework 2 CAFE Menu R E P 6 Assessment 7 Choice 8 Whole-Group Instruction 9 Small-Group Instruction 10 One-on-one Instruction 11

More information

Carolina Course Evaluation Item Bank Last Revised Fall 2009

Carolina Course Evaluation Item Bank Last Revised Fall 2009 Carolina Course Evaluation Item Bank Last Revised Fall 2009 Items Appearing on the Standard Carolina Course Evaluation Instrument Core Items Instructor and Course Characteristics Results are intended for

More information

Critical Incident Debriefing in a Group Setting Process Debriefing

Critical Incident Debriefing in a Group Setting Process Debriefing Critical Incident Debriefing in a Group Setting Process Debriefing BACKGROUND FOR OVERLAY OF PROCESS MODEL ONTO CISD Unevenness of outcomes using CISD Some clients get better Some get worse More complicated

More information

Scott Foresman Addison Wesley. envisionmath

Scott Foresman Addison Wesley. envisionmath PA R E N T G U I D E Scott Foresman Addison Wesley envisionmath Homeschool bundle includes: Student Worktext or Hardcover MindPoint Quiz Show CD-ROM Teacher Edition CD-ROM Because You Know What Matters

More information

International Business BADM 455, Section 2 Spring 2008

International Business BADM 455, Section 2 Spring 2008 International Business BADM 455, Section 2 Spring 2008 Call #: 11947 Class Meetings: 12:00 12:50 pm, Monday, Wednesday & Friday Credits Hrs.: 3 Room: May Hall, room 309 Instruct or: Rolf Butz Office Hours:

More information

Learning Microsoft Office Excel

Learning Microsoft Office Excel A Correlation and Narrative Brief of Learning Microsoft Office Excel 2010 2012 To the Tennessee for Tennessee for TEXTBOOK NARRATIVE FOR THE STATE OF TENNESEE Student Edition with CD-ROM (ISBN: 9780135112106)

More information

Critical Care Current Fellows

Critical Care Current Fellows Critical Care Current Fellows Table 341. CRITICAL CARE: CURRENT FELLOWS: Current national standards for fellowship training include expectations of at least 12 months of clinical experience. Do you believe

More information

Writing the Personal Statement

Writing the Personal Statement Writing the Personal Statement For Graduate School Applications ZIA ISOLA, PHD RESEARCH MENTORING INSTITUTE OFFICE OF DIVERSITY, GENOMICS INSTITUTE Overview: The Parts of a Graduate School Application!

More information

LEARNER VARIABILITY AND UNIVERSAL DESIGN FOR LEARNING

LEARNER VARIABILITY AND UNIVERSAL DESIGN FOR LEARNING LEARNER VARIABILITY AND UNIVERSAL DESIGN FOR LEARNING NARRATOR: Welcome to the Universal Design for Learning series, a rich media professional development resource supporting expert teaching and learning

More information

Virtually Anywhere Episodes 1 and 2. Teacher s Notes

Virtually Anywhere Episodes 1 and 2. Teacher s Notes Virtually Anywhere Episodes 1 and 2 Geeta and Paul are final year Archaeology students who don t get along very well. They are working together on their final piece of coursework, and while arguing over

More information

Let's Learn English Lesson Plan

Let's Learn English Lesson Plan Let's Learn English Lesson Plan Introduction: Let's Learn English lesson plans are based on the CALLA approach. See the end of each lesson for more information and resources on teaching with the CALLA

More information

Practice Learning Handbook

Practice Learning Handbook Southwest Regional Partnership 2 Step Up to Social Work University of the West of England Holistic Assessment of Practice Learning in Social Work Practice Learning Handbook Post Graduate Diploma in Social

More information

CLASS EXPECTATIONS Respect yourself, the teacher & others 2. Put forth your best effort at all times Be prepared for class each day

CLASS EXPECTATIONS Respect yourself, the teacher & others 2. Put forth your best effort at all times Be prepared for class each day CLASS EXPECTATIONS 1. Respect yourself, the teacher & others Show respect for the teacher, yourself and others at all times. Respect others property. Avoid touching or writing on anything that does not

More information

On May 3, 2013 at 9:30 a.m., Miss Dixon and I co-taught a ballet lesson to twenty

On May 3, 2013 at 9:30 a.m., Miss Dixon and I co-taught a ballet lesson to twenty Argese 1 On May 3, 2013 at 9:30 a.m., Miss Dixon and I co-taught a ballet lesson to twenty students. In this lesson, we engaged the students in active learning and used instructional methods that highlighted

More information

Practice Learning Handbook

Practice Learning Handbook Southwest Regional Partnership 2 Step Up to Social Work University of the West of England Holistic Assessment of Practice Learning in Social Work Practice Learning Handbook Post Graduate Diploma in Social

More information

Alabama

Alabama Alabama 2012 Alabama Homeschooling Requirements: Approach Establish or enroll in a church school Hire a private tutor Compulsory Attendance Applies to children between the ages of 6 and 17. Parent of child

More information

2014 Free Spirit Publishing. All rights reserved.

2014 Free Spirit Publishing. All rights reserved. Elizabeth Verdick Illustrated by Marieka Heinlen Text copyright 2004 by Elizabeth Verdick Illustrations copyright 2004 by Marieka Heinlen All rights reserved under International and Pan-American Copyright

More information

White Paper. The Art of Learning

White Paper. The Art of Learning The Art of Learning Based upon years of observation of adult learners in both our face-to-face classroom courses and using our Mentored Email 1 distance learning methodology, it is fascinating to see how

More information

Job Market Meeting. List of items included in your Job Market Meeting Packet:

Job Market Meeting. List of items included in your Job Market Meeting Packet: Job Market Meeting List of items included in your Job Market Meeting Packet: 1. Job Market Dates and Deadlines 2. Notes on the Economics Job Market 3. Job Market Tips for Penn Students 4. Job Interest

More information

Characteristics of Functions

Characteristics of Functions Characteristics of Functions Unit: 01 Lesson: 01 Suggested Duration: 10 days Lesson Synopsis Students will collect and organize data using various representations. They will identify the characteristics

More information

Class Numbers: & Personal Financial Management. Sections: RVCC & RVDC. Summer 2008 FIN Fully Online

Class Numbers: & Personal Financial Management. Sections: RVCC & RVDC. Summer 2008 FIN Fully Online Summer 2008 FIN 3140 Personal Financial Management Fully Online Sections: RVCC & RVDC Class Numbers: 53262 & 53559 Instructor: Jim Keys Office: RB 207B, University Park Campus Office Phone: 305-348-3268

More information

Life and career planning

Life and career planning Paper 30-1 PAPER 30 Life and career planning Bob Dick (1983) Life and career planning: a workbook exercise. Brisbane: Department of Psychology, University of Queensland. A workbook for class use. Introduction

More information

OFFICE OF HUMAN RESOURCES SAMPLE WEB CONFERENCE OR ON-CAMPUS INTERVIEW QUESTIONS

OFFICE OF HUMAN RESOURCES SAMPLE WEB CONFERENCE OR ON-CAMPUS INTERVIEW QUESTIONS OFFICE OF HUMAN RESOURCES SAMPLE WEB CONFERENCE OR ON-CAMPUS INTERVIEW QUESTIONS General: 1. We have your resume here in front of us. Please tell us briefly about your career background and why you re

More information

How to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102.

How to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102. How to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102. PHYS 102 (Spring 2015) Don t just study the material the day before the test know the material well

More information

Firms and Markets Saturdays Summer I 2014

Firms and Markets Saturdays Summer I 2014 PRELIMINARY DRAFT VERSION. SUBJECT TO CHANGE. Firms and Markets Saturdays Summer I 2014 Professor Thomas Pugel Office: Room 11-53 KMC E-mail: tpugel@stern.nyu.edu Tel: 212-998-0918 Fax: 212-995-4212 This

More information

2007 Advanced Advising Webinar Series. Academic and Career Advising for Sophomores

2007 Advanced Advising Webinar Series. Academic and Career Advising for Sophomores 2007 Advanced Advising Webinar Series Webinar 2, March 28, 2007 Academic and Career Advising for Sophomores Myla Rugge, academic counselor lead, University of Washington Julie Stockenberg, assistant director,

More information

Conducting an interview

Conducting an interview Basic Public Affairs Specialist Course Conducting an interview In the newswriting portion of this course, you learned basic interviewing skills. From that lesson, you learned an interview is an exchange

More information

Hentai High School A Game Guide

Hentai High School A Game Guide Hentai High School A Game Guide Hentai High School is a sex game where you are the Principal of a high school with the goal of turning the students into sex crazed people within 15 years. The game is difficult

More information

TC The Power of Non Formal Education 2014

TC The Power of Non Formal Education 2014 Participants' PACK DEAR participants, Non Formal Education has existed for as long as we know. But only recently it has been given the clarity and recognized importance it deserves! We are therefore also

More information

Guidelines for Writing an Internship Report

Guidelines for Writing an Internship Report Guidelines for Writing an Internship Report Master of Commerce (MCOM) Program Bahauddin Zakariya University, Multan Table of Contents Table of Contents... 2 1. Introduction.... 3 2. The Required Components

More information

The Consistent Positive Direction Pinnacle Certification Course

The Consistent Positive Direction Pinnacle Certification Course PRESENTS The Consistent Positive Direction Pinnacle Course April 24 to May 25, 2017 A Journey of a Lifetime Cultivate increased productivity Save time and accelerate progress Keep groups, teams and yourself

More information

Making Confident Decisions

Making Confident Decisions Making Confident Decisions STOP SECOND GUESSING YOURSELF Kim McDevitt Power Packs Project September 2015 Americans make 70 conscious decisions a day! * *A recent study from Columbia University decision

More information