Aclara is committed to improving your TWACS technical training experience as well as allowing you to be safe, efficient, and successful.

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1 Aclara is committed to improving your TWACS technical training experience as well as allowing you to be safe, efficient, and successful. We've added new courses, included a semi-yearly meter school, updated existing courses, and expanded our Online Learning Center to ensure training is available for new and existing TWACS and Aclara meters products. Register for classes and receive ondemand training by going to the Aclara University website. Available training classes, course lengths, and standard fees are outlined below. TWACS Customer Training 2017 Page 1 of 7 October 1, 2016

2 Classroom Training iideas Basic\TNS Transition 2 Days $ 1250* Substation Communications Equipment (SCE Install/Troubleshooting) 2 Days $ 1250* Meter Integration and Troubleshooting Meter School Somersworth, NH *Travel and lodging are at the student s expense On-Site Training 2 Days 3.5 Days $ 1250* $800* Aclara s on-site training brings the classroom to you. Our instructors will come to your location and conduct training courses on a wide variety of subjects. Fees for on-site training are quoted on a case-by-case basis. For more information on costs and availability, contact your Account Manager or contact the Training department by calling or ing training@aclara.com. Aclara University Virtual Classroom and Webinars The Aclara University Virtual Classroom allows students to attend live, classroom-based courses from any location with internet access. Courses will be conducted on advanced topics and will generally last from 4 to 8 hours. Course fees are on a per-person basis and are subject to a minimum and maximum number of attendees per session. Register for classes via the Aclara University website. The webinar schedule is dynamic and will change throughout the year according to customer needs. Aclara will announce dates, prices and topics for webinars throughout the year with advance notice on Aclara Connect. We will add topics and dates, as appropriate, in conjunction with software releases, common call center topics, etc. On-Demand Training & Aclara s Online Learning Center Aclara s on-demand training makes content available to you in a convenient, cost-effective online environment. The OLC has recordings of several webinars, streaming educational videos, and simulations which walk you through a specific task. Access the OLC by going to the Aclara University website. Need to know how to accomplish a specific task? Our Technical Training Specialists can help. training@aclara.com with your request. The Training department will work with you to conduct remote training with a live instructor, or will develop a training aid and post it to the OLC at no cost to you. TWACS Customer Training 2017 Page 2 of 7 October 1, 2016

3 Table of Contents Classroom Training 4 iideas Basic\TNS Transition.. 4 Substation Communications Equipment (SCE).5 Meter Integration & Troubleshooting.. 5 Meter School. 6 Training Calendar. 6 Online Learning Center. 7 Aclara University Virtual Classroom 7 Aclara University Virtual Classroom Calendar. 7 TWACS Customer Training 2017 Page 3 of 7 October 1, 2016

4 Classroom Training Training registration and/or cancellations must be submitted using the registration websites on Aclara Connect. An confirming your seat(s) in the class, a map of Aclara s location and hotel information will be sent to the address you provided during registration. Solon classes are on a first come, first served basis, pursuant to the maximum number of attendees from one utility, as specified in Schedule A of the Maintenance Agreement. Class sizes are limited to 20 students (max) to ensure every student receives the attention they need for a successful learning experience. The registration cutoff date is two weeks prior to the first day of class. Classes are subject to cancellation if there is insufficient enrollment. If you would like to speak with an Aclara representative about training, please training@aclara.com. You may also call Support at , and select option 1. iideas Basic\TNS Transition This course is a hands-on, 2-day class designed for new iideas (and previous TNS) Operators, Billing Administrators, Customer Service Representatives and Managers, TWACS Project Managers, and for anyone who will be using the TWACS system in their daily work. This course will establish a foundation of understanding in how TNS operates to then facilitate how data flows into iideas. Focused hands on guided exercises will be used as part of this course. Note: Aclara recommends new customers attend this course prior to system installation. Overview of systems involved (i.e. TNS, CIS, SCADA etc.) TNS Overview iideas System navigation iideas CSR Web Portal: Overview Search for meters Send connect/disconnect commands Daily Charts On-Demand Reads: VAM to share/send customer info to CE piece, required CIS level 2 iideas Messaging/Alerts: How to configure user profile Setup alert types iideas Advanced Charting: Check temperature and interval data on one or multiple meters Use of interactive graph Querying iideas Value Added Modules: TWACS AMI Link RF Electric Link TWACS Customer Training 2017 Page 4 of 7 October 1, 2016 iideas Dashboard: Setting up options for tracking temperature, outages, connects/disconnects Setup widgets and customizations iideas GIS: Shows meters mapped in an area Third party global info system iideas Import/Export: Track success/failure of import Change date range for different amounts of data Tracking events for billing, CIS, interval data, etc. as sent or received from TNS iideas Reports: What reports are available Review of what the reports do Drill down into graphs from reports Setting up one off reports

5 Substation Communications Equipment (SCE) SCE training is a 2-day class designed for anyone involved in TWACS system SCE operations, maintenance, or troubleshooting. The class covers the SCE equipment from the hardware and functional perspectives, as well as the interaction between the various SCE components. Note: Aclara recommends that new customers attend this course prior to system installation. Substation Communications Equipment (SCE) Overview Control & Receiving Unit (CRU) Outbound Modulation Unit (OMU) Modulation Transformer Unit (MTU) Inbound Pickup Units (IPUs) Interconnection and Communication SCE Installation SCE Startup and Commissioning Recurring Maintenance Hands-on Applied SCE Troubleshooting Meter Integration & Troubleshooting Meter integration training is a hands-on, 2-day class that covers integration of the Universal Metering Transponder-Residential (UMT-R) and Universal Metering Transponder-Commercial (UMT-C). It involves both the physical integration and use of the Aclara integration software. Students will be certified using the I-210 (or the Focus AL as an alternative residential meter) and kv2c meters. Students may add additional meter certifications through the Online Learning Center (OLC). The course is designed for anyone involved in the process of troubleshooting Aclara transponders and is mandatory for anyone integrating TWACS modules into new or existing meters. Meter integration documentation Meter Shop Test Tool system Integration process flow Meter Shop troubleshooting Physical integration o Meter integration troubleshooting Integration test software Integration test equipment o Serial interface adapter (SIA) o Cable assembly Field returns o Troubleshooting with Meter Shop Test Tool Other key meter shop devices o Portable Remote Test Unit (PRTU) Field troubleshooting techniques Service and repair process (RMA) The following modules are covered: Residential - UMT for GE I-210 (UMT-R-G2/GCB) OR Landis+Gyr FOCUS meters (UMT-R-F) Commercial - UMT for the GE kv2c meters (UMT-C-KV2) TWACS Customer Training 2017 Page 5 of 7 October 1, 2016

6 Aclara Meter School The Aclara Meter School is a 3.5 day course where students experience learning through hands-on application and discussion. The sessions include live demonstrations, situational experiences, and enriched media hosted by our team of metering experts. Aclara Meter Vision Evening Events: Introduction to Meter Concepts Introduction to Instrument Transformer Applications MeterMate: Function, Features and Form Monday Night - Course Kick-Off Cookout Tuesday Night - Aclara Meter School Clambake Getting Started & Database Migrator Somersworth Facility Tour Meter Communication: Instruction & Hands-On Training Calendar Below are dates and times each class is being offered at Aclara s Solon, Ohio facility. Register for classes by visiting the Aclara University website. Each of the following, two-day courses are $1250 or no charge to customers with a Premier Maintenance Agreement. Classroom Training Dates (2017) Substation Communications Equipment (SCE) (2 days) $1250 or no charge to Premier Service Agreement Customers & 1 st Year Customers Jan Mar May Jul Sept Nov iideas Basic/TNS Transition (2 days) $1250 or no charge to Premier Service Agreement Customers & 1 st Year Customers Jan Mar May Jul Sept Nov Meter Integration & Troubleshooting (2 days) $1250 or no charge to Premier Service Agreement Customers & 1 st Year Customers Feb Jun Aug Oct Aclara Meter School (3.5 days) $800, Alliance Partners and Distributors should contact their Aclara Account Team for the appropriate discount codes May Sept TWACS Customer Training 2017 Page 6 of 7 October 1, 2016

7 Online Learning Center The Online Learning Center (OLC) provides customers with the ability to learn anytime, anywhere. The OLC has a catalog of training courses ranging from 2 minute how-to courses, perfect for training employees on specific tasks, to complete courses on a wide variety of subjects. Some of the offerings include iideas, PROASYS, TWACS Use in VT Connected Meters, TNS Administration, Demand Response, and a wide variety of online courses. New subjects are added regularly, check the catalog often. If you have a suggestion or idea for a new class you would like us to offer, contact us at training@aclara.com. Aclara University Virtual Classroom The Aclara University Virtual Classroom allows students to attend advanced TWACS courses without the need to travel. These courses are more in-depth than webinars and require the student to be engaged with the rest of the class. Virtual Classroom course will vary in length from 2 to 8 hours and costs are based on your Service Level Agreement. Aclara University Virtual Classroom Calendar The following shows the dates and times each class is being offered. Register for this virtual class by ing us at training@aclara.com. Classroom courses are priced according to length or no charge to customers with a Premier Maintenance Agreement. Classroom Training Dates (2017) TNS Advanced Topics (1 day) $500 or no charge to Premier Service Agreement Customers Apr 25 Jun 6 Aug 8 Oct 10 TWACS Customer Training 2017 Page 7 of 7 October 1, 2016