COURSE SUCCESS. Program Scorecard Offce Assistant CAREER CLUSTER Business, Management & Admin

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1 Program Scorecard Offce Assistant Student Demographics Number Percent Number Percent Number Percent Full-Time 7 35% 9 41% 12 75% Part-Time 13 65% 13 59% 4 25% Disabilities 5 25% 5 23% 2 13% Minorities 2 10% 4 18% 3 19% Financial Aid 15 15% 19 86% 10 63% Male 1 5% 0 0% 0 0% Female 19 95% % % Mean Age Median Age Mode Age Bias per WTCS (NTO) Male Male Male Program Students Pre-Program Students NOTE: Demographics include program students only, with the exception of financial aid Student Interest New Accepted Students NA NA Capacity NA NA Percent Capacity 37% 35% 28% NA NA FTEs NA NA Fall/Spring Waitlist NA NA Graduate Placement Graduates NA NA Employed in Related Field NA 100% 67% NA NA Seeking Employment NA 33% 0% NA NA Continuing Education NA 50% 43% NA NA Survey Response Rate NA 86% 88% NA NA Cohort Year Program Graduation Rates WTCS Target Graduation within 2 Years 47% 70% NA NA NA 72% 35% Retention Rates Academic Year Program Fall 2017 to Fall 2016 to Fall 2015 to Fall 2014 to Fall 2013 to Target Spring 2018 Spring 2017 Spring 2016 Spring 2015 Spring 2014 Semester-to-Semester 88% 67% 89% NA NA 91% Core Courses Course Success Rate 75% 88% 92% NA NA 97% Withdraw Rate 3% 1% 2% NA NA NA General Education Courses Course Success Rate 77% 67% 96% NA NA 90% Withdraw Rate 7% 10% 4% NA NA NA Technical Skills Attainment Met NA NA Not Met NA NA Not Assessed NA NA Student Surveys SSI- Instructional Effectiveness by Program (scale of 1 to 7) CCSSE- Active & Collaborative Learning by Cluster (scale of 1 to 4) CVTC 6.26 NA COURSE SUCCESS Wages & Openings CVTC Graduate Average Hourly Wage $15.63 CVTC Graduate Average Yearly Wage $32,508 Regional Entry Level Yearly Wage $27,622 Regional Job Openings 779 CVTC Key Performance Indicator Goals Goal Actual Graduation within 2 years 80% 72% Job Related Placement 90% 88% FTEs 4,132 4,287 95% 95% 88% 87% 87% 85% Withdrawals Withdrawals CAREER CLUSTER Business, Management & Admin CVTC Course Success Goal: 90%

2 Course Enrollments Embedded Programs Successful Unsuccessful Office Receptionist ( ) % 95% Office Assistant ( ) % 85% Delivery Method Successful Unsuccessful Internship % 100% Supplemental Instruction % 100% Face-to-face % 93% MyChoice % 88% Online % 81% Blended % 78% % 88% Course & Delivery Method Successful Unsuccessful Multiple delivery methods Accounting, Intro to % 80% MyChoice % 78% Supplemental Instruction % 100% Payroll Accounting % 88% MyChoice % 89% Online % 67%

3 Course & Delivery Method Successful Unsuccessful Principles of Management % 86% Blended % 86% Online % 86% Microsoft Office Suite % 80% MyChoice % 83% Online % 50% Human Resources, Intro % 92% Blended % 100% Online % 90% Medical Terminology % 90% Blended % 67% Online % 100% English Composition % 77% Blended % 100% Online % 73% Oral/Interpersonal Comm % 74% Blended % 50% Face-to-face % 50% Online % 80% Technical Reporting % 93% Online % 93% Mathematical Reasoning % 62% Blended % 50% Online % 56% Intro to Amer Government % 86% Online % 83%

4 Course & Delivery Method Successful Unsuccessful Intro to Psychology % 79% Face-to-face % 100% Online % 73% Psychology of Human Relations % 67% Online % 50% MyChoice Intro to QuickBooks % 86% Web Technologies % 93% Web Technologies % 89% Publications % 97% Bus Support Prof Practice % 84% Bus Support Prof Practice % 80% Bus Support Prof Practice % 90% Customer Service % 86% Customer Service % 93% Customer Service % 97% Database % 77% Computer Basics % 100% Computer Basics % 92% Document Processing % 84% Spreadsheets % 93% Spreadsheets % 93% Business Words at Work % 93% Business Words at Work % 87% Business Words at Work % 87% Project Planning % 81% Office Procedures % 92% Job Search-Bus Support Prof % 93% Job Search-Bus Support Prof % 67%

5 Course & Delivery Method Successful Unsuccessful Records Management % 74% Meeting & Event Planning % 95% Office Procedures % 89% Office Equipment % 82% Office Procedures % 89% Applied Software % 95% Microsoft Outlook % 96% Medical Office Procedures % 82% Internship Bus Support Prof. Internship % 100% Bus Support Prof Internship % 100% Online Legal Terminology % 92% Legal Computing % 100% Medical Insurance & Billing % 76% Introductory Statistics % 33% % 88%

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