Problem Solving & Decision Making Skills

Transcription

1 An Intensive 5 Day Training Course Problem Solving & Decision Making Skills for Engineers and Technical Professionals For Better Analysis, Solutions, Recommendation and Sustainable Improvements Dec 2017, Dubai Mar 2018, Dubai Sep 2018, Dubai Dec 2018, Dubai 13-NOV-17 This course is Designed, Developed, and will be Delivered under iso Quality Standards

2 Problem Solving & Decision Making Skills for Engineers and Technical Professionals For Better Analysis, Solutions, Recommendation and Sustainable Improvements Why Choose this Training Course? This PetroKnowledge Problem Solving & Decision Making Skills training course will focus on the best practice methods in describing, analysing and solving any problem, incident, issue or complaint from a daily practice technical or non-technical. This highly interactive training course will also help the delegates provide recommendations or make decisions, with the highest quality and maximum acceptance. It will help you guarantee flawless execution of actions, regardless if it is a single activity or a complex project. The world around us is getting more and more complex than ever and so does our daily engineering & maintenance work. Every day we are confronted with a wide variety of problems and decisions that require a rational response. Skills for complex problem solving, decision making and risk analysis are therefore key to remain successful. Applying a structured approach to problem solving and decision making enables you to choose and implement the best solutions for your problems and improve the quality of your decision making process that will mitigate your risks and save time and money significantly. This training course will highlight: The increasing relevance of problem solving and decision making methods in general as well as in asset management Classic issues and pitfalls in problem solving and decision making A generic approach for every issue to solve and decision to make Rational and creative methods to support this approach: Event Mapping, Problem Analysis, Human Factor Analysis, Decision Analysis and Risk Analysis Effective application and implementation of these methods in daily practice What are the Goals? Problem Solving and Decision Making skills for Engineers and Technical Professionals presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance. By the end of this training course, participants will be able to: Understand the increasing necessity of using sound methods for problem solving and decision making Involve the right people in the right way in any analysis Solve and prevent issues and problems more rapidly and effectively Make better decisions and recommendations Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance Apply and implement the methods learned in daily practice immediately after the training Who is this Training Course for? You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue. This training course is suitable to a wide range of professionals but will greatly benefit: All professionals involved in problem solving and decision making within maintenance, engineering, technology and production Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations

3 How will this Training Course be Presented? Participants to this training course will receive a thorough training on the subjects covered by the seminar outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides a comprehensive training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc. Organisational Impact By attending this training course, your organization will get sustainable results: Issues and problems will be analysed to the full extend and presented in a holistic, visual and therefore easy to understand way Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance Business decisions will be better, with maximum acceptance of all stakeholders Projects or other plans will be implemented with a minimum of problems and risks The structured approach for solving problems, making decision and managing risks will enhance communication and collaboration between all people involved The methods presented, enables the organisation to significantly improve any existing continuous improvement approach Personal Impact By attending this training course the participants will: Understand the increasing importance of problem solving and decision making skills Learn about their own pitfalls while solving problems and making decisions Be skilled to describe, analyse, solve and prevent any issue or problem in daily practice Be skilled to make better decisions and provide better recommendations Be skilled to assess any plan or activity and make it more robust Gain many ideas about the way the problem solving and decision making methods could be used and best implemented in practice Significantly improve their personal effectiveness and boost their future career opportunities Problem Solving & Decision Making Skills for Engineers and Technical Professionals

4 Membership No.: Daily Agenda Day One: Introduction Introduction to the program Introduction: Problem Solving & Decision Making Introduction: Generic Approaches for Problem Solving and Continuous Improvement (Deming circle, Kaizen, 8D, DEMAIC, RATIO) Introduction of Problem Solving Methods (5 Why, Ishikawa, Fault tree, Apollo, etc.) Introduction: RATIO-approach Introduction: Case and Demo Day Four: Analyse Human or Organizational Problems Determine Best Solutions Theory: Human Factor Analysis Exercise: Human Factor Analysis Theory: RATIO-step - Target (alternative and best solutions) Theory: Decision Analysis Exercise: Decision Analysis Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis Day Two: Reflect on your Problem Theory: RATIO-step - Reflect Introduction case to determine the root cause Theory: Event Mapping Event Mapping exercises Application of Event Mapping in daily practice Day Three: Analyse Technical Problems Theory: RATIO-step - Analyse Theory: Problem Analysis - Describe the problem (IS/IS-NOT) Theory: Problem Analysis - Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram) Theory: Problem Analysis - Determine true cause(s) Exercises in Problem Analysis Completion of Event Map with outcome of Problem Analysis Day Five: Implement, Observe and Evaluate Results Theory: RATIO-step - Implement Theory: Risk Analysis Exercise: Risk Analysis Theory: RATIO-step - Observe and Evaluate Implementation of problem solving & decision making methods in daily practice Evaluation and closure of training QualiTy CErTifiCaTion Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Problem Solving & Decision Making Skills for Engineers and Technical Professionals

5 Problem Solving & Decision Making Skills for Engineers and Technical Professionals For Better Analysis, Solutions, Recommendation and Sustainable Improvements Course Dates, Venues and Fees Dec 2017 Dubai $4, Mar 2018 Dubai $4, Sep 2018 Dubai $4, Dec 2018 Dubai $4,750 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. Registration Details Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: Authorisation Authorisation By: Position: Company: Mailing Address: Telephone: Mobile: Fax: In-house Training Maximize your training budget and have several members of your staff, who require specific training, to attend with the advantage of not incurring additional travel costs when attending a public training courses & seminars. Would you like a PetroKnowledge training course delivered at a time or location to suit you? Would you like PetroKnowledge to tailor a course from our comprehensive library of programmes? Or would you like us to create an entirely new, bespoke course to suit the exact needs of your organisation? Working in partnership with our clients, PetroKnowledge provides an enjoyable, creative learning experience that enables participants to develop their skills and knowledge. We can deliver not only generic, off-the-shelf courses from our extensive learning portfolio, but we can provide tailored as well as bespoke learning on any aspect of skill development or knowledge. Our in-house courses are conducted by the same expert trainers who conduct PetroKnowledge public courses so you can be assured they will fulfill the learning objective of any organisation

6 Booking Terms & Conditions Booking Bookings for courses can be made via our website (petroknowledge.com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrollment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrollment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge.com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion T: F: E: info@petroknowledge.com P.O. Box: , Abu Dhabi, U.A.E.