Business Fundamentals Professional Writing & Speaking Skills

Transcription

1 ISO 9001:2008 Certified ISO 29990:2010 Certified (Certificate No: ) ISO (Certificate No: ) Business Fundamentals May October 2017 Dubai, United Arab Emirates 16Oct16 The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

2 Business Fundamentals November 2016, Kuala Lumpur Fees: US$ 5,500/- Introduction In today s business environment, it is essential that the writing and speaking skills are of the highest professional standard. How well you communicate can make or break your own professional image as well as perceptions of your organisation. It directly influences how others view your work and performance, as well as your prospects for career advancement and mobility. This training course has been specifically designed to develop the competency of professionals to equip them with the necessary skills and confidence to achieve excellence in spoken and written communication. There is a wealth of practical guidance on improving the effectiveness of various forms of spoken and written communication. If you want your reports, memos, letters and s to be read with interest and acted upon and if you want to be able to present your ideas with impact and effectiveness, this is the right course for you. This course will feature: Excellent interpersonal skill learning The importance of professional levels of written and spoken English Proven ways to improve the effectiveness of various forms of written communication Power language to improve persuasiveness and impact Presentation skills to persuade even the most hostile audience How to convey a credible message and create concise messages using a structured process Objectives By the end of this training course, participants will be able to: Know techniques to write clearer, more effective and professional s, letters and reports Meet the needs of their readerships/audiences enabling them achieve their own objectives Improve your listening skills Have greater confidence in speaking in front of a group Develop your spoken presentational skills and the ability to build professional rapport with your audience and colleagues Confidently use the right techniques, tools and skills for a wide variety of communications challenges Training Methodology The Business Fundamentals training course uses a variety of proven highly interactive adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes facilitated group and individual exercises, case studies, role-play, videos. Under the guidance of a professional speaker, broadcaster and writer you will learn key techniques, try them for yourself and receive feedback. You will discover how to plan and structure documents, how to choose an appropriate style and how to speak and write clear, accurate English. WHO SHOULD ATTEND? This training course is for a wide range of professionals whose work requires them to communicate with others: New & Experienced Supervisors Team Leaders & Line Managers Specialists Marketing, HR and PR professionals

3 SEMINAR OUTLINE DAY 1 Failing to Plan is Planning to Fail in Written or Spoken Communication Planning in a systematic way is the key to success in any business communication task. SMART Objective setting Building strong working relationships and audience analysis Listening more effectively Being assertive: neither passive nor aggressive What is successful business communication? Establishing a clear brief by careful listening and questioning Barriers to effective communication and how to overcome them Interpersonal skills and building strong working relationships: formal and informal contexts; teamwork The types of communication to meet the needs of brief and audience The differing skills of written and spoken communication DAY 2 Achieving Professional Speaking and Writing Skills Moving from a clear purpose to a successful communication is a process, you will learn the techniques needed to develop a clear outline with wellresearched material and clear organising structure. Sources of information and research techniques Structuring an argument coherently and logically to persuade and influence Generating ideas Mind mapping and brain storming Effective meeting skills Exercises in written communication and speech scriptwriting. Making a short presentation; dealing with shyness; confidence and nerves DAY 3 Mastering the Language of Business Persuasion Communication to inform is the mainstay of business communication but communication to persuade is the key business differentiator. Uses a variety of language styles to fit the purpose Understands and acts on business etiquette Able to influence and persuade through effective communication Uses language in a vivid and powerful way Writing and presenting for a target audience and specific purpose Constructing a strong opening and powerful conclusion Structure why clear structure helps decision making Writing an effective report Be able to draft professional s, memos and letters Professional proofreading Creating mind maps to initiate thinking on how to tackle issues Selecting and structuring information Designing your communication Fulfilling your professional role in meetings

4 21-25 November 2016, Kuala Lumpur SEMINAR OUTLINE Fees: US$ 5,500/- DAY 4 Professional Spoken and Written Presentation Being a professional level communicator in all circumstances including under pressure takes systematic preparation and practice. Understand how to communicate complex concepts Creating a map for your reader/audience Avoiding over-complex and over-blown language Presenting a professional persona Characteristics of effective writing Using tables, diagrams, figures and graphs Improving clarity with headings and sub-headings Avoiding clichés, jargon and management-speak Key plain English techniques and how to apply them Presenting your ideas in person DAY 5 Developing Your Career as a Speaker and Communicator Like any set of skills, good communication is only maintained and honed through practice. Our final day equips you with the tools to be a great presenter and a continuous developer of your communication style! Developing yourself and others Developing your personal brand and professional image Learning strategies Gain feedback skills and techniques How to control your nerves and manage stress A process to marshal support for your ideas Public speaking dos and don ts Body language and posture for success Rehearsal; giving and receiving feedback to increase performance Course evaluation and action planning

5 Business Fundamentals May October 2017 Dubai, United Arab Emirates Course Fees - USD 4,500 ( per delegate ) REGISTRATION DETAILS DELEGATE NAME: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: AUTHORISATION DETAILS AUTHORISED BY: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: PAYMENT DETAILS Please invoice my company Please invoice me Cheque payable to GLOMACS CERTIFICATION Successful participants will receive GLOMACS Certificate of Completion 4 WAYS TO REGISTER À +971 (04) (04) Á info@glomacs.ae < TERMS AND CONDITIONS Fees Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar. Mode of Payment The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/sponsor. Credit card and cheque payments are both acceptable. Cancellation / Substitution Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. Hotel Accommodation is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply. Attendance Certificate a certificate of attendance will only be awarded to those delegates who successfully completed/attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours. Force Majeure any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments. Fair Access / Equal Opportunities In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications. Connect with Us On LinkedIn P.O. Box Dubai, U.A.E. T: +971 (04) F: +971 (04) E: info@glomacs.ae W: Scan the QR Code* to visit and connect to our LinkedIn profile. *Requires QR code reader/scanner application to be installed on your smartphone.