Interpersonal Communication Skills

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1 Interpersonal Communication Skills Page 1 of 8

2 Why Attend Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level. This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts in order to improve quality of relationships and productivity. Course Methodology This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. Moreover, case studies, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. Course Objectives By the end of the course, participants will be able to: Apply the skills necessary to communicate in an effective manner Demonstrate their ability to communicate across cultures Employ techniques for listening actively and empathically Manage interpersonal conflict Handle feedback and criticism constructively Target Audience Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job. Target Competencies Verbal and non-verbal communication Influencing others Assertiveness Active listening Building rapport Networking and feedback Conflict management Course Outline Effective communication Introduction to communication Communication levels and definitions Communication functions The 4 principles of interpersonal communication Elements of the communication process Communication delivery aspects Non verbal communication Building rapport Where can miscommunication occur? Barriers to effective communication Overcoming communication barriers The communication funnel Communication across cultures Page 2 of 8

3 Improving cross-cultural communication: guidelines 'DiSC' personal development profile Stages of team development The arts of persuasion Areas of growing your sphere of influence Communicating within multi-cultural teams Stages of team growth Universal laws of persuasion: process Active listening Hearing versus listening Active versus passive listening Tips to improve active listening skills 3 aspects of active listening Active listening skills inventory Using different questioning techniques Closed and open questions Probing types questions Pitfalls of leading questions Communication behavior and conflict management Assertive, passive and aggressive behaviors Verbal and non-verbal components of communication behaviors Conflict management Types of conflicts Sources of conflicts Conflict management styles Essential conflict management skills Learning to say 'no' Guidelines for applying 'no' Constructive feedback and criticism The value of feedback Positive versus negative feedback Giving constructive criticism Receiving criticism Page 3 of 8

4 Location & Date Nov, 2018 Kempinski / Mall of the Emirates 9-13 Dec, 2018 Conrad Hotel Feb, 2019 To be assigned Apr, 2019 To be assigned 4-8 Aug, 2019 To be assigned 3-7 Nov, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant Per participant Fees + VAT as applicable UAE Tax Registration Number Page 4 of 8

5 Courses in Interpersonal Skills and Self Development Dates Course Name Oct, Oct, 2018 Happiness: Sustaining a Motivating Work Culture US$ Oct - 1 Nov, 2018 Managing Conflict: Power through Influence 4-8 Nov, Nov, 2018 Achieving Performance Excellence Using Emotional Intelligence Nov, Nov, 2018 High Performance Teams 2-6 Dec, Dec, 2018 ILM Endorsed Win-Win Negotiation Skills US$ Dec, Dec, 2018 Creative Thinking and Innovation Techniques Dec, Dec, Dec - 3 Jan, Jan, Jan, Feb, 2019 ILM Endorsed Win-Win Negotiation Skills Feb, 2019 High Performance Teams Feb, 2019 Managing Conflict: Power through Influence Feb, Feb, Mar, Mar, Mar, 2019 Certified Master Negotiator 31 Mar - 4 Apr, 2019 Communication and Relationship Management Skills Language Location Fees Page 5 of 8

6 Courses in Interpersonal Skills and Self Development Dates Course Name 31 Mar - 4 Apr, 2019 Creative Thinking and Innovation Techniques Apr, 2019 Riyadh Apr, 2019 The Power of Positive Attitude Apr, 2019 Cairo 28 Apr - 2 May, 2019 Emotional Intelligence: Strategies for Success 28 Apr - 2 May, 2019 ILM Endorsed Win-Win Negotiation Skills Jun, 2019 Bootcamp Beirut US$ Jun, Jun, Jul, Jul, 2019 ILM Endorsed Win-Win Negotiation Skills 7-11 Jul, Jul, 2019 High Performance Teams 4-8 Aug, 2019 Kuala Lumpur Aug, 2019 Managing Conflict: Power through Influence Aug, Sep, 2019 Riyadh 8-12 Sep, 2019 The Power of Positive Attitude Sep, Sep, 2019 Happiness: Sustaining a Motivating Work Culture US$ Sep - 3 Oct, 2019 Creative Thinking and Innovation Techniques Oct, 2019 Achieving Performance Excellence Using Emotional Intelligence Oct, Oct, 2019 Abu Dhabi Oct, 2019 Certified Master Negotiator Language Location Fees Page 6 of 8

7 Courses in Interpersonal Skills and Self Development Dates Course Name Oct, 2019 Communication and Relationship Management Skills Oct, Nov, 2019 Emotional Intelligence: Strategies for Success Nov, Nov, 2019 Managing Conflict: Power through Influence Nov, 2019 ILM Endorsed Win-Win Negotiation Skills Nov, 2019 High Performance Teams 8-12 Dec, 2019 Creative Thinking and Innovation Techniques 8-12 Dec, Dec, Dec, Dec, Dec, 2019 Happiness: Sustaining a Motivating Work Culture US$ 3600 Language Location Fees Page 7 of 8

8 Courses in Interpersonal Skills and Self Development Dates Course Name Language Location Fees Page 8 of 8

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