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1 Simplification of Work Processes and Procedures Page 1 of 7

2 Why Attend 'Going back to basics' is the main theme of this highly interactive course which aims to help participants recognize the need to simplify their organizational processes and procedures. The course will provide the participants with international best practices which will help them understand causes of complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities. Participants in this practical course will also learn to use tools to map and diagram processes and procedures revealing issues and opportunities for improvement. Various hands-on tools will present participants with the opportunity to transfer this knowledge to their organization and expect immediate results. Course Methodology This course depends heavily on hands-on exercises and analysis of case studies. Through presentations and group discussions, participants will share ideas and discuss opportunities. In addition, plenary debriefs will be used to enhance the learning experience. Course Objectives By the end of the course, participants will be able to: Recognize the principles of organizational design and their linkage to complexity Identify the impact of complex policies and procedures in organizations Examine the use of flow charts and work flow techniques Compare various tools for simplification and mapping Analyze and effectively distribute work allocated to employees in an organizational unit Appraise the importance of office layout and processes in terms of improving efficiency Target Audience Managers, supervisors and employees who are involved in the design or simplification of procedures as well as end users. Target Competencies Applying simplification Process mapping Understanding lean and waste Organizational design Enhancing Productivity Simplifying layout design Course Outline The management process in perspective Planning the work Types of plans Organizing and allocating resources Directing and controlling individual and organizational performance The control process Types of control Principles of organizing Designing organizational charts The direct link between charts and procedures Policies and procedures Definitions and concepts Policy manual Procedures manual Importance and goals of procedures Page 2 of 7

3 Signs of complicated procedures Work simplification goals Procedure for developing effective procedures Productivity defined What are the causes of poor productivity? How to improve productivity Improving employees efficiency and effectiveness Work flow techniques The parallel and sequential techniques The stages of work simplification: Selection of procedure(s) Collecting data Data analysis and evaluation Suggestions for improvement Implementation Follow-up and evaluation The use of flow charts in simplification of procedures Simple process flow procedure charts Preparing and analyzing flow charts Simplifying procedures and recommending changes Lean principles to simplifying processes 5S program Swim lane charts Mapping and analysis tools for simplification of processes and procedures Process mapping Value stream mapping Supplier Input, Process, Output, Customer (SIPOC) analysis The turtle diagram Shell 'ESSA' model for simplification Procedures process flow chart The multi column process chart Questions to get you started Simplification of procedures to improve productivity Success factors for simplification of procedures Concept and importance of work distribution chart Preparing and analyzing a work distribution chart Reallocation of workload and redistribution of jobs Simplifying space design and layout Office and department layout analysis Using spaghetti diagram for analyzing distance and department layout Redesigning offices by using office layout charts Page 3 of 7

4 Location & Date 4-8 Nov, 2018 Novotel Al Barsha Dec, Jan, Mar, Jun, Sep, Oct, 2019 Riyadh Dec, 2019 Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant Per participant Fees + VAT as applicable Tax Registration Number Page 4 of 7

5 Courses in Quality and Productivity Dates Course Name Language Location Fees 30 Sep - 4 Oct, 2018 Total Quality Management (TQM): Tool Box Oct, 2018 Improving Productivity through Quality Enhancement and Cost Reduction 28 Oct - 1 Nov, Nov, 2018 EFQM: Journey to Excellence (J2E) Abu Dhabi US$ Nov, 2018 Strategic Quality Management Nov, 2018 US$ Nov, 2018 ISO 9001: 2015 Transition Training: Quality Management System US$ Nov, 2018 Lean Thinking: A Strategy for Operational Excellence 4-6 Dec, 2018 EFQM: Internal Assessor US$ Dec, 2018 Certified Six Sigma Yellow Belt US$ Dec, 2018 Total Quality Management (TQM): Tool Box Jan, Feb, Feb, Mar, 2019 ASQ Certified Manager of Quality/Organizational Excellence Refresher Mar, 2019 Certified Six Sigma Yellow Belt Mar, 2019 Lean Thinking: A Strategy for Operational Excellence 7-11 Apr, 2019 Improving Productivity through Quality Enhancement and Cost Reduction Apr, 2019 Strategic Quality Management Apr, Apr - 2 May, 2019 Total Quality Management (TQM): Tool Box 30 Jun - 4 Jul, 2019 Certified Lean Six Sigma Green Belt Aug, 2019 Lean Thinking: A Strategy for Operational Excellence Aug, 2019 Total Quality Management (TQM): Tool Box Page 5 of 7

6 Courses in Quality and Productivity Dates Course Name 8-12 Sep, Sep, Oct, 2019 Certified Six Sigma Yellow Belt Oct, Nov, Nov, 2019 Improving Productivity through Quality Enhancement and Cost Reduction Nov, 2019 Total Quality Management (TQM): Tool Box 1-5 Dec, Dec, Dec, 2019 Certified Lean Six Sigma Green Belt Language Location Fees Page 6 of 7

7 Courses in Quality and Productivity Dates Course Name Language Location Fees Page 7 of 7

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