Annual Training Report Author Marion Doherty, Multi-Agency Training Coordinator

Transcription

1 Annual Training Report Author Marion Doherty, Multi-Agency Training Coordinator Endorsed by MSCB Board:

2 MANCHESTER SAFEGUARDING CHILDREN BOARD ANNUAL TRAINING REPORT Executive summary Context MSCB Face to Face Training Courses - Summary Attendance on MSCB face to face Training Courses Breakdown of Attendance by Agency Breakdown of Non-Attendance by Agency Data Feedback from face to face MSCB courses Impact Evaluation (IE) of MSCB Face to Face Training Impact Evaluation - Managing Risky Business (2 x day course commissioned training) Impact Evaluation - Multi Agency Investigation into Child Abuse (2 x day course commissioned training) Cancelled/Withdrawn Training Courses 2016/ Online-learning Impact Evaluation of Online Learning Quality Assurance Strategy MSCB Training Pool Next Steps Appendix Virtual College, E-Learning Progress Report 2016/ Revised Impact Evaluation Survey questionnaire Revised Agency list May Page i

3 1. Executive summary MSCB Vision Every child and young person in Manchester should be able to grow up safe; free from abuse, neglect or crime; allowing them to enjoy a happy and healthy childhood and fulfil their potential. Effective safeguarding requires a workforce that is appropriately trained, supported, managed and responsive to the needs of children, young people and their families. Working Together to Safeguard Children (H.M. Government 2015) emphasises the need for a skilled and knowledgeable workforce to work with children and families and recognises the importance of single and inter agency training in achieving that goal. MSAB Vision Ensuring every citizen in Manchester is able to live in safety, free from abuse and neglect. Everyone who lives and works in the City has a role to play. Research has shown that multi-agency training in particular is useful and valued by professionals in developing a shared understanding of child protection and decision making" (Working Together 2013) Face to Face Training Courses In 2016/17 a total of 1472 trainees attended face to face training courses, on 61 training courses, this is an increase on the previous year. (In 2015/16 a total of 1394 trainees attended 59 training courses). A new managers only course `Management of Allegations against Adults who work with Children (LADO) ` was introduced into the training programme in 2016/17. This course was very popular and had very impressive feedback with many managers stating they wished they had attended earlier to help them deal with allegations within their agencies. This course will be included in the 2017/18 training programme. Online Learning - There has been a further increase in the numbers of e-learners and in the variety of courses being accessed via MSB E-Learning. In 2016/217 a total of 4020 online learning courses were completed, compared to 3,471 in 2015/16 and 1,765 in 2014/15. However, there has been a decrease in the overall completion rate from 91% in 2015/16 to an overall (average) pass rate for all courses of 76%. Please see the indepth report compiled by Virtual College in Appendix 1. During 2016/17 there was a change in business support arrangements, new officers in post and periods of gaps in recruitment within the business unit which resulted in reduced dedicated and experienced business support provided to learning and development. As a result, charging for non-attendance on face to face courses, monitoring non-completion of e-learning, assisting with Impact Evaluation surveys, producing quarterly progress reports and sending manual reminders for e-learning impact evaluations was affected. The following report will summarise the MSCB training programme and provide analysis of attendance on courses and plans for the 2017/18 programme. 1.1 Context Face to face and online courses have been evaluated and feedback remains high amongst trainees and the impact on practice and outcomes for children are recorded as improved. Training courses reflect the complex nature of safeguarding and the needs of the workforce as well as including learning from national and Manchester Serious Case Reviews

4 A huge amount of work has been done to improve communication of the training offer available from the MSB. This includes updates to face to face and online learning websites, as well as revised s and messages to trainees and managers. An upgraded Face to Face Training website is due to be launched in Summer 2017 which will be compatible with mobile devices. Training course contents are checked, revised and updated regularly. Housekeeping slides including key messages on safeguarding, importance of feedback, impact evaluation and the role of the MSCB have been inserted into all face to face training courses. Locating and retaining suitable training venues with on-site ICT support remains a challenge and has contributed towards delays in advertising some training courses. 2. MSCB Face to Face Training Courses - Summary The following table summarises the number of training courses, frequency, attendance and non-attendance :- Face to Face Training Courses Delivered by Training Pool Frequency Delivered Total No. Attended Total No. Non- Attended Half Day - Introduction to Safeguarding Children On Line Half day Missing from Home or Care Half Day Forced Marriage and Honour Based Violence Half Day Private Fostering Half Day - Mental Capacity Act Awareness of Young People Management of Allegations Against Adults Who Work With Children (LADO) 2 hour briefing (new course) Domestic Abuse Impact on the Child Awareness of Domestic Violence and Abuse Parental Mental Health Impact on the child Neglect CSE Introduction to Safeguarding FGM Event (new) Working with families affected by substance misuse Safeguarding Children with a Disability Introduction to case conferences and core groups Child and Young Person Development Commissioned Courses Multi Agency Investigation into Child Abuse xday course Half Day - Hidden Sentence (children affected by parental/carer imprisonment) Working with Children & Young People who Display Sexually Harmful Behaviour Total

5 2.1 Attendance on MSCB face to face Training Courses A total of 1472 trainees attended training in 2016/17 which is an increase from 2015/16 (1394 attended training). Due to the updated agency and partner membership details on the registration system the data collected is more detailed and gives more accuracy on attendance. As previously stated there are still a large number of records with no agency recorded as each trainee is required to update their own details. 2.2 Breakdown of Attendance by Agency Figure 1-3 -

6 Figure % 25.0% % Attending Face to Face Training by Agency 2016/ % 20.0% 17.8% 15.0% 10.0% 5.0% 0.0% 9.0% 4.3% 3.1% 0.1% 1.2% 1.8% 0.2%0.1%0.1% 0.5% 8.1% 2.2% 6.2% 0.1%0.1%0.1% 1.4% 0.1%0.5%0.1%0.1% 1.2% 4.0% 1.6% 11.5% There has been an increased range of agencies attending face to face training which means that the majority of courses have a wide range of agencies, roles and responsibilities attending training courses. Feedback from trainees on courses regularly comment that networking was a major benefit of attending MSB training and helped them in their safeguarding role. Although police attendance is comparatively low to other similar sized agencies, it has more than doubled with 45 police attending training in 2016/17 compared to 20 in 2015/16. In August 2016 the MSB ceased charging private organisations for training and attendance from private organisations has increased from 36 in 2015/16 to 59 in 2016/17 with a large proportion of these coming from small private nurseries. MCC Children and Families remain the largest agency attending training, however, the proportion has reduced from 34% in 2015/16 to just over 24.5% in 2016/17. Similarly the proportion from the Voluntary Sector has reduced from 23% in 2015/16 to 17.8% in 2016/17. However, many more agencies are now recorded and as trainees continue to update their details it is hopeful that the percentage of `agency not stated` decreases. 2.3 Breakdown of Non-Attendance by Agency All trainees are sent course confirmations when they have a training place and reminders are also sent at least one week prior to the course date. Trainees can cancel their place on a training course with 5 working days notice without penalty and absence due to sickness or a suitable replacement is also accepted and not recorded or charged. Non-attendance fees were increased in August 2016 to 50 per person per course to reinforce the importance of attendance on courses. However, due to reduced dedicated business support charging for nonattendance was inconsistent

7 Unfortunately, non-attendance on face to face courses has increased. A total of 244 trainees who were booked onto training courses did not attend, which equates to 16.6%, and represents an increase from 15% in the previous two years. Although Children and Families have the highest non-attendance rate at 23.4% this has reduced from 44% in 2015/16 which is a significant improvement. Please see Figures 3 and 4 for more detail. Non-attendance remains a cause for concern and needs addressing by all agencies. This report recommends that all agencies monitor reasons for non-attendance by their staffs as the MSB training database cannot record this information. Figure 3 60 Numbers Not Attending Face to Face Training by Agency 2016/

8 Figure % % Non Attendance Face to Face Training by Agency 23.4% 2016/ % 16.8% 15.0% 14.8% 10.0% 10.2% 7.0% 7.0% 5.0% 4.9% 0.0% 2.0% 1.2% 1.2% 1.2%1.2%1.2% 2.0% 0.4% 2.5% 0.4% 2.5% 3. Data The training database has a self-registration process and the data collected is therefore reliant on trainees selecting the correct Agency /Partner organisation. It also means that if the trainee changes role or organisation they need to update their details. An updated list of partners and organisations was approved by the Learning and Development Sub Group and the database was amended in June However, some trainees have not selected an organisation which explains why there is a category of Agency Not Stated. (Revised Agency List: Appendix 3) 4. Feedback from face to face MSCB courses Trainee feedback is provided online immediately after training and this is assessed by the training coordinator initially and then sent to trainers for their comments. Where appropriate courses are amended or updated to achieve maximum impact and learning

9 5. Impact Evaluation (IE) of MSCB Face to Face Training Due to limited resources within the business unit, face to face training courses were not evaluated in time for the publication of the 2015/16 annual report. However, two courses were evaluated in retrospect: Managing Risky Business- 2 day Managers course (delivered on 20 th and 21 st October 2015) and Multi Agency Investigation into Child Abuse 2 day course (delivered 17 th and 18 th February 2016). After completing the Impact Evaluation for the first course (Managing Risky Business) a shorter questionnaire was created (see Appendix 2) and used to conduct the second course evaluation. The two reports and questionnaires were submitted to the Learning and Development Sub Group for comparison with an observation that the shorter questionnaire was quicker to conduct and complete and produced a more succinct report. The Learning and Development Sub Group approved the use of the shorter questionnaire for future Impact Evaluations and this reduced version will also be used online by learners to evaluate all face to face training courses on the new training website. The two following courses were selected by the L&D sub group to evaluate the effectiveness and ensure we achieved good value when commissioning external courses. 5.1 Impact Evaluation - Managing Risky Business (2 x day course commissioned training) Summary Overall this was a successful course with the majority of the learning outcomes assessed as having a high rating and participants expressing high levels of satisfaction with the course. The data supports the fact that the majority of participants subject area skill levels increased significantly after the training and their confidence levels to work with children and young people also increased for the majority of the participants (88%). In total 22 managers attended this course and 9 agencies were represented including the police and fire and rescue service who are frequently underrepresented in courses. The trainees reported a marked increase in confidence levels, with 50% of the participants rating their skills levels as very good after attending the training. In contrast none of the trainees rated their skill levels as very good prior to attending. Importantly, the data also indicates that those who worked directly with children or young people following the course were more confident and assessed that the course contributed to improved outcomes for children in Manchester. 5.2 Impact Evaluation - Multi Agency Investigation into Child Abuse (2 x day course commissioned training) Summary The participants who were interviewed really enjoyed the course with one participant commenting that they have since recommended the course to other professionals. One participant said the delivery was fantastic and everyone was really engaged. The majority of the participants interviewed said that the role play aspect of the course was very useful and that the trainer had real experience in the field and real life experiences. Another delegate even went as far as to say it was the best course I have ever been on, the delivery was amazing. All participants of the Impact Evaluation felt that outcomes for children and young people were improved by the learning gained on the course, which is highly encouraging. In the 2016/17 training programme the Neglect course (delivered 1 st March 2017) and Parental Mental Health course (delivered 14 th March 2017) were selected for Impact Evaluation as these met Board priorities and themes from Manchester Serious Case Reviews. All trainees have been contacted and the reports are in progress

10 6. Cancelled/Withdrawn Training Courses 2016/17 A total of 3 courses were cancelled in 2016/17 which is a reduction from 2015/16 when 8 courses were cancelled. This is a significant reduction from last year and represents a much more stable and resilient training pool. Name of Training Course Date Reason for Cancellation Multi Agency Investigation 16 th and 17 th January 2017 Trainer unavailable into Child Abuse Child and Young Person Development 5 th December 2016 Agency re-organisation trainers unavailable Working with Children and Young People who Display Sexually Harmful Behaviour 7 th March 2017 Trainer Left Post The following training courses were not included in the training programme: The Child and Young Persons Development Course was withdrawn for the remainder of the 2016/17 programme due to restructures; Safeguarding Children from Abroad has been removed from the training programme due to the unavailability of suitably experienced trainers. Also, due to the implementation of Signs of Safety the Introduction to Case Conferences and Core Groups has been temporarily removed from the training programme and will be reinstated once all processes have been confirmed. 7. Online-learning In total 4020 learners completed online modules through our partner Virtual College which is an increase on last year (3,471 courses were completed in 2015/16). Over 50 online safeguarding courses are now available, Adults Safeguarding courses were added to the Online Learning programme on 20 th November A total of 41 courses were accessed by learners, which is a slight increase on last year (39 courses were accessed) and 51 agencies or partner organisations accessed courses. In 2016 the list of agencies and partners was updated to improve accuracy of reporting so direct comparison with last year s usage is not easily comparable. The largest users of online learning are Primary Schools (741 completed courses), Manchester City Council (734 completed courses) and the Voluntary Sector (642 completed). In the detailed Virtual College report 98% of learners would recommend the course to other people. When asked How satisfied were you that the course gave you the information that you needed to know? 3529 out of 4020 assessed that they were satisfied or very satisfied. Full Virtual College report Appendix Impact Evaluation of Online Learning The Impact Evaluation (IE) tool provided Virtual College admin system was used for the first time to assess online learning. The process involves creating and generating s manually to learners inviting them to complete an IE survey based on the module they completed. In total 414 learners completed a 3 month post course evaluation which is approximately 10% of those who completed courses. Due to limited resources within the business unit regular reminder s to complete - 8 -

11 Impact Evaluation Surveys were not sent to learners. However, this sample does give us an opportunity to analyse the impact of online learning and assess overall satisfaction. Please see some examples of questions and responses:- Online Course Agency IE question Learner Response An Introduction to FGM, Forced Marriage, Spirit Possession and Honour Based Violence Awareness of Child Abuse and Neglect 2016 Refresher Awareness of Child Abuse and Neglect Cheshire and Greater Manchester Community Rehabilitation Company Cheshire and Greater Manchester Community Rehabilitation Company MCC Education and Schools MCC Education and Schools Voluntary Sector Voluntary Sector Since completing your course, what actions in your work practice have you stopped doing? Since completing your course, what actions in your work practice have you done differently? Since completing your course, what actions in your work practice have you stopped doing? Since completing your course, what actions in your work practice have you done differently? Since completing your course, what actions in your work practice have you stopped doing? Since completing your course, what actions in your work practice have you done differently? I have stopped being afraid to ask more questions from service users and partner agencies. Improved knowledge, understanding and professional development of colleagues. In terms of work with service users, listening more carefully and picking up subtle cues and indicators, better at gaining further information about family dynamics. I have now stopped making my notes at the end of the day and make notes at the visit or straight after to ensure my notes are clearer. I refer all concerns to class teacher or head of service. Waiting for other professionals to get in touch with me. Displayed all signs of abuse and who to contact. Some examples of questions asked in the Impact Evaluation Survey:- Participation in this e-learning course has supported me in to make measurable improvements to your work practice 319 of those who completed the Impact Evaluation Agreed or Strongly Agreed; comments included learn better at my own pace and It does not matter how much we know. We can always learn. Reminders are good too ; 86 learners assessed that they neither Agreed nor Disagreed, and many of these responses were from back office workers who did not have direct contact with children. A total of 5 learners either Disagreed or Strongly disagreed, comments stated the course was long winded or a refresher and therefore no additional learning was achieved. Overall, how satisfied were you that the course gave you the information that you needed to know? - 9 -

12 372 assessed that they were either satisfied or very satisfied and 22 recorded that they were either partly satisfied or not at all satisfied; comments mentioned that they were completing the module as a refresher or that e- learning did not suit their learning style. Virtual College does not include any analysis of Impact Evaluation in their annual report. The expectation is that the individual business units will send s manually to remind learners to complete IE surveys and for each business unit to produce and analyse their own IE reports. 8. Quality Assurance Strategy A comprehensive and revised Quality Assurance Strategy was approved by the Learning and Development Sub Group in March The strategy offers a comprehensive service and will award Gold, Silver or Bronze level dependent on the criterion being met. The strategy includes actions which will be taken if none of the award criterion are met. 9. MSCB Training Pool The training pool has over 30 active members. The majority of trainers in the training pol come from MCC Children`s Social Care who deliver or co-deliver 14 out of 16 courses. CMFT, Voluntary Sector and Education also contribute some trainers. A wider representation and range of roles would be a welcome asset to the Training Pool. There is a continuous turnover of trainers and it remains a challenge to ensure suitably confident and experienced trainers are retained. New trainers are offered a two day train the trainer course delivered by LSCB trainers in the North West (North West Inter Agency Trainers). A total of 6 new trainers completed the course this year and are now delivering training courses for the MSCB. To improve resilience and increase the number of trainers able to deliver the Domestic Abuse Awareness course a two day train the trainer for Domestic Abuse Awareness was commissioned and delivered by Independent Choices and Manchester Women s Aid. In total 14 trainers started the course with 12 completing (8 agencies were represented). Training Pool members are also actively involved in writing, reviewing and updating the courses alongside the MSB the Training Coordinator. All training courses are regularly updated with any legislative changes or amended to include learning from Serious Case Reviews and Domestic Homicide Reviews etc. A huge thank you needs to be recorded to the fantastic partnership, skills, knowledge and enthusiasm of the training pool. They are the reason that Manchester has such a comprehensive training programme that benefits children and families in Manchester. 10. Annual Spend 2016/17 A full MSB financial report is available separately in the MSCB Annual Report. 11. Next Steps The MSB training programme in 2017/18 will include the following:- Recruit a part-time Training Coordinator to review and develop an Adults Training Programme

13 Conduct a Training Needs Analysis to help inform the training programme for Adults and Children s workforces. Launch the training around the revised Neglect Strategy and arrange a series of events aimed at frontline practitioners and their managers to promote awareness and information about the Neglect Tool. Develop a process for cascading learning from Serious Case Reviews (SCR), Serious Adults Reviews (SAR) and Domestic Homicide Reviews (DHR). Arrange learning events from SCR`s, SAR`s and DHR`s Develop a hand tool/user guide for practitioners on `How to have Difficult Conversations with Parents or Carers`. Arrange a conference on `Professional Curiosity, Confidence and Challenge` aimed at Children s frontline practitioners and their managers. Arrange a conference on `How to Have difficult Conversations with Adults Making Safeguarding Personal` aimed at Adults frontline practitioners and their managers. Arrange a conference on `Child deaths and Vulnerable Babies` alongside the CDOP manager and include guest speakers from Child Bereavement UK and Lullaby Trust etc. Develop a two year business plan 2018/2020 and create a spreadsheet to record the learning and development work plan. Review online learning provision to enquire if courses can meet Inter Collegiate guidance for level 3 statutory provision. Consider a blended learning approach to all training courses which will involve trainees completing an online course prior to attending a face to face course. Consider methods to ensure closer scrutiny of training. Select an online and face to face Domestic Violence and Abuse Awareness course for Impact Evaluation and compare and contrast the response rate, data collected and decide which method and results are most effective to be used for future impact evaluations. Appendix 1. Virtual College, E-Learning Progress Report 2016/ Revised Impact Evaluation Survey questionnaire. 3. Revised Agency list May