Patients' experiences of discharge from The Royal Liverpool and Broadgreen University Hospital Trust
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1 Patients' experiences of discharge from The Royal Liverpool and Broadgreen University Hospital Trust The aim of this questionnaire is to explore patients experiences and opinions on the process of supplying medication on discharge from hospital. Your opinion is very important to us and will be used to help develop discharge services in the future. It is important that this questionnaire is completed as accurately as possible. This questionnaire will focus on the supply of your medicines at the time of discharge from hospital. Completing this questionnaire should take no longer than 0 minutes. None of the data collected by this questionnaire could be used to identify you. How to fill in this questionnaire: Please read the instructions for each question carefully Please answer all of the questions truthfully, if you do not want to answer a question leave it blank For questions with tick boxes, please put a tick ( ) in the box that is closest to your answer If you need any help completing this questionnaire, please ask the researcher Thank you for completing this questionnaire Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
2 Page Patient perceptions of the discharge process at The RLBUHT Date questionnaire completed / / Part A: About you Please read each question and tick the box next to the correct answer Q. Are you: The patient A family member or carer Q a. Sex: Male Female Other Q b. Age: Q. Which hospital ward are you currently on: Acute Medical Assessment Unit (AMAU) Emergency Surgical Admissions Unit (ESAU) Medical ward Surgical ward Q a. Were you taking any medicines regularly before this admission to hospital: Yes (go to Q b) No (go to Q ) Don t know (go to Q ) Q b. If your answer to Q a was yes, how many medicines did you take regularly before this admission to hospital: or more Don t know Q a. Do you usually collect your medicines from the same community pharmacy: Yes (go to Q b) No (go to Q 6) Don t know (go to Q 6) Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
3 Page Q b. If your answer to Q a was yes, can you say why you prefer to use this pharmacy: Please tick all answers that apply It is close to my home It is close to my doctor s surgery It provides a delivery service They order my medicines for me The pharmacist knows me and what I need 6 Other please specify Part B: About your medicines during your stay in hospital This part relates to any changes to your medicines that may have occurred while you have been in hospital. This could be medicines stopped, started or changes made to your usual dosage. Please read each question and tick the box next to the correct answer. Q 6a. Were your regular medicines changed during your stay in hospital: Yes (go to Q 6b) No (go to Q 9) Don t know (go to Q 9) Q 6b. If your answer to Q 6a was yes, are you clear what medicines you will be taking after discharge: Fully Partly Not at all Q 7. If there have been changes to your medicines, have you been given information about: Yes No Don t know Q 7a. What your new medicine(s) are for Q 7b. The benefits of the medicine(s) Q 7c. Likely side effects of the medicine(s) Q 7d. When to use the medicine(s) Q 7e. How to use the medicine(s) # Q 7f. Whether you will need any further supplies of the medicine(s) Q 7g. How to obtain further supplies of the medicine(s) Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
4 Page Patient perceptions of the discharge process at The RLBUHT Q 8. Who did you discuss any changes to your medicines with: Please tick all answers that apply Consultant Other doctor Nurse Pharmacist Don t know 6 No one 7 Other Please specify Part C About your discharge This part relates to your experience of discharge from hospital so far. The following is a set of statements about your opinions on the discharge process. For each statement please select one option that best describes your opinion. Tick the appropriate box. Agree strongly Agree Neutral Disagree Disagree strongly Q 9. The steps involved in the discharge process were clearly explained to me by a member of staff Q 0. I have been involved in planning my discharge from hospital Q. Regular updates on my discharge have been provided when needed Q. I fully understand the discharge process Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
5 Page Q. Which of the following tasks still need to be completed before you can be discharged: Please tick all answers that apply Medicines to arrive from pharmacy More tests Test results Arranging transport home Organising social care 6 Don t know 7 Other Please specify Q. Overall, how would you rate your experience of discharge from hospital: Good Satisfactory Poor Q. Have there been any positive aspects about your discharge? Please give details below Q 6. Have there been any negative aspects about your discharge? Please give details below Q 7a. Could we improve the supply of your discharge medicines? Yes (go to Q 7b) No (go to Q 8) Don t know (go to Q 8) Q 7b. If your answer to Q 7a was yes, how? Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
6 Page Patient perceptions of the discharge process at The RLBUHT Part D: After your discharge from hospital This part refers to your plans once you are discharged from hospital and how you will manage your medicines. Q 8a. Could we help you manage your medicines once you are settled at home? Yes (go to Q 8b) No (go to Q 9) Don t know (go to Q 9) Q 8b. If your answer to Q 8a was yes, how? Q 9a. Will you be visiting a community pharmacy soon after you are discharged from hospital: Yes (go to Q 9b) No (go to Q 0) Don t know (go to Q 0) Q 9b. If your answer to Q 9a was yes, what will the purpose of your visit be: Please tick all that apply To obtain further supplies of your medicines To order your next repeat prescription To discuss your new medicines To discuss any problems with your medicines Other Please specify Q 0. If you had the option, where would you prefer to collect your discharge medicines from? Hospital Community pharmacy of your choice GP surgery Other Please specify Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
7 Page 6 If you have any further comments that you think will be valuable to this survey, please feel free to include these in the blank space provided below: Thank you very much for completing this questionnaire Questionnaire version number 8/0/0 REC No: /SC/0669 RD&I No:
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