Students Satisfaction Survey Report (2016)

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1 Students Satisfaction Survey Report (2016) Measurement, Learning & Evaluation AMAN Foundation March 2017

2 1. Acknowledgements The Measurement, Learning and Evaluation (MLE) team at Aman Foundation wishes to acknowledge the support that it received from the management and colleagues at Aman Foundation, as well as the entire team of AMANTECH, ranging from senior management, to middle management and line staff. This report would not have been possible without their support and commitment to completing this assignment. We would also like to extend our thanks to AIVT Academics and Computer Section, who assisted the MLE department in obtaining baseline data regarding current, past and drop-out students from AMANTECH. We hope that the findings of the assignment will help Aman Foundation and AMANTECH plan future strategy for vocational training related interventions in the community. Department of Measurement, Learning and Evaluation Page 1

3 2. Table of Contents 1. Acknowledgements Table of Contents ACRONYMS AND ABBREVIATIONS: Objective: Key Findings:... 5 Why AIVT:... 5 Academics:... 6 Other Students affairs and facilities:... 6 Travelling to AIVT: Background: Methodology:... 7 Study Design:... 7 Study setting and duration:... 7 Population Sample:... 7 Survey tools: Group demographics Age-wise distribution: Town-wise distribution: Program-wise distribution: Study: Students Satisfaction Rates: Instructors: Other Academic Indicators Student Affairs: Facilities Uniform AIVT s main factors of attraction: Ranking the factors Choosing the reason to join AIVT Department of Measurement, Learning and Evaluation Page 2

4 9.3 Ease of Access: Recommendations APPENDIX Department of Measurement, Learning and Evaluation Page 3

5 3. ACRONYMS AND ABBREVIATIONS: AIVT Auto CAD CAM DHA E&E FWP Mecl Mecx MLE NAVTTC OP RAC Aman Institute of Vocational Training Automotive Computer Aided Designing Computer Aided Manufacturing Defence Housing Authority Electrical & Electronics Fabrication, Welding & Piping Mechanical Mechatronics Measurement, Learning & Evaluation National Vocational & Technical Training Commission Offset Printing Refrigeration & Air Conditioning Department of Measurement, Learning and Evaluation Page 4

6 4. Objective: The measurement of student satisfaction can be useful to AIVT itself and other vocational and technical institutions, to help them to pinpoint their strengths and identify areas for improvement. Satisfaction ratings go beyond teaching assessments, which have a narrow focus, to include broader aspects of the student learning experience. To grasp the complexity of that learning experience, it is not enough to know the degree to which students are satisfied, it is important to understand the factors that contribute to student satisfaction. The alumni survey which is conducted after the graduation of the students, is one way to gauge the soundness or short-comings of the programs, however it does not cover all the parameters that were supporting and affecting the student life-cycle from application to graduation. In order to understand the students satisfaction with Aman Tech vocational training, this survey was introduced by MLE. The primary objective of survey is to gauge student opinion about Aman Tech and use their responses to devise suggestions in order to improve quality of services at Tech, making it the first choice institute for vocational training in Karachi. Additionally, the survey is also used to evaluate the performance of different departments at Tech in terms of behavior, operations and administration. 5. Key Findings: The operations that take place along with student life-cycle in Aman Institute of Vocational Training (AIVT) have different effects on students satisfaction. Through our findings from the survey conducted from students who have completed at least 3 months in the institute, we can conclude that AIVT is on its path to provide quality education and related facilities. Different aspects like instructors behavior, skills and motivation and Aman Staff s counselling are having a positive effect on students satisfaction, while behavior of guards and other administrative problems have been found to be demotivation for the students. Why AIVT: The main reason for students to join AIVT was the vocational academics. It included the instructors, teaching methodology and technical trainings. The economical tuition expenditure was also regarded to have significance. Through the study, the duration of the course is found to have an insignificant effect on perspective while taking decision to join AIVT The main objective of the students to enroll in the courses was to improve their skills rather than to acquire better employment Department of Measurement, Learning and Evaluation Page 5

7 Academics: Instructors were considered to be the most important component for understanding level of satisfaction among the students. In all trades, instructors performance were responded to be adequately satisfactory Response to the questions and curiosity of the students was rated to be less among all the indicators related to instructors The data shows that the average class strength contributed to minimal variation in the instructors performance Instructors efficiency has been noted to be less on the weekends, during which the upper management is on leave In July-2016, the duration of courses was decreased from one year to six months, keeping the course syllabus constant. That is the reason that they have less time to perform practical and experiments in workshops. The students of Mechatronics, Electrical & Electronics and Automotive are least satisfied with the workshop and their equipment Other Students affairs and facilities: The operational processes taking place in support of the regular vocational training are not considered to be satisfactory by the students. They showed 56% satisfaction rate in this area of survey Even before this survey study, the students submitted feedback and complains by themselves, however only 46% of the students satisfied on the actions taken on them Regardless of shifts and number of students, guards are found to be disrespectful in dealing with the students Students are only 48% satisfied with the facilities provided to them by AIVT. Condition of lockers and sitting area outside the tuck shop, the satisfaction rate of 37% only In June-16 batch, students are not allotted with the time for sports and library which has significantly affected the student satisfaction with regard to AIVT facilities and students affairs With regards to uniform, Polo-shirts are admired more than overall kit, as far as design, comfort and color are concerned Travelling to AIVT: Students residing in the towns neighboring to the campus are satisfied with the travel time and effort, while the students living in other areas have responded to have difficulties in reaching Aman The distance and unavailability of transport have been the main issues while traveling to AmanTECH Department of Measurement, Learning and Evaluation Page 6

8 6. Background: Aman Tech was founded in 2010 with the aim of transforming lives of Pakistanis by training young talent in the field of vocational training. Over the years, the program has been revamped multiple times to improve the experience for students and ensure they meet market expectations. However, almost all policies to improve the service delivery at Aman Tech have not yet taken into account the very opinion of students who are using the facility. In an attempt to empower the students, MLE decided to give them a platform, through a feedback survey, to voice their concerns which could then be conveyed to the relevant department so that the gap between student expectations/opinion and the service delivery of Tech can be minimized. 7. Methodology: Study Design: The survey was designed to extensively cover student opinion regarding all aspects of Aman Tech, such as behavior of staff, feedback on instructors, courses, equipment etc. It also included questions to identify the factors which students have considered while preferring Aman Tech over any other vocational training institutes. Study setting and duration: MLE conducted the survey in computer labs at AMAN Tech institute. Data collection was initiated from October 1st, Every day five sessions were conducted, three in morning hours and two in the afternoon. For the weekend shifts, four to five sessions were held back-to-back. The time of each session was 30 minutes. Population Sample: The data of all active students (2104), who were admitted from Jan 2016 to June 2016 were retrieved from SIS, by MLE. A representative sample (n=550, i.e. 25% of total active students) was drawn then by using simple random sampling technique in two stages, by trade and then by shifts using proportionate to size methodology. All randomly selected students were included from the pool of active students, across all trades, shifts and admission sessions, according to their respective proportions. Survey tools: A standardized questionnaire was developed to collect information from the students. An on-line version of this form was developed on Google-form, in which students directly entered the data themselves. Each session consisted of 25 students and was supervised by three trained facilitators. Before starting the Department of Measurement, Learning and Evaluation Page 7

9 session a five minutes introductory note was delivered regarding instructions, purpose and importance of the feedback survey. The facilitators ensured that all students were able to complete the online survey before the session ends. 8. Group demographics 8.1 Age-wise distribution: Out of the 580 students who participated in the survey, majority, that is, 51.8% (n=299) belonged to the age group of years, followed by 40% (n=248) who were in the range of 17 to 19 years of age. The remaining 5.2% (n=30) were over 30 years old. 8.2 Town-wise distribution: <=19 years years >= 30 years Korangi Malir Landhi Jamshed Town New Karachi Gulshan Town Orangi Shah Faisal Liaquatabad Baldia Town Gulberg Town Saddar Town Kiamari Town Liyari Town Bin Qasim S.I.T.E North Nazimabad Gadap Town D.H.A Out of Karachi From the sample data, the highest proportion of students, 16.7% (n=93) come from Korangi town, followed by Malir (11.3%, n=63), Landhi Town, (10.8%, n=60), Gulshan Town (6.5%, n=36). Department of Measurement, Learning and Evaluation Page 8

10 8.3 Program-wise distribution: In order to have maximum analytical results, the sample is divided into 9 trades, 3 shifts and 4 batches. The distribution is given as follows: Auto CAD CAM CAD Civil E&E FWP Mecl Mecx OP RAC Total January Afternoon Morning Weekend June Morning Weekend March Weekend May-2016 (NAVTTC) Afternoon Grand Total Study: The survey was designed to gauge specific parameters which directly affects application numbers and may impact students retention. The survey is divided into following sections which cover all the aspects required to gather appropriate feedback data: 9.1 Students satisfaction Rates 9.2 AIVT s main factors of attraction 9.3 Ease of Access 9.1 Students Satisfaction Rates: In the first part of the survey, students were asked to rate total 30 indicators. The indicators were covering aspects like academics, students affairs, extra-curricular activities which affects the students interest and may impact retention. These measures were rated on a 5-point scale given as: Response Satisfaction Rate Very poor 0% Poor 25% Neutral 50% Good 75% Very good 100% Department of Measurement, Learning and Evaluation Page 9

11 In order to have better insight, the indicators have been divided into separate classes as follows: Instructors Other Academic Indicators Student Affairs Facilities Uniform Instructors: According to the students response, majority of them are content with the instructors overall performance. In the survey, the sample of the students have shown an average satisfaction rate of 82.6%. The instructors were evaluated on multiple indicators that are most relevant to students interaction and overall satisfaction within the class. The indicators upon which the instructors were evaluated along with the students satisfaction rate for them are as follows: Satisfaction Rates for Instructors Instructor s teaching skills and methodology 87% Respect and attention shown by teachers to students 87% Instructor s ability to motivate students 82% Preparation of instructor for daily lectures 81% Proper utilization of teaching time by the instructor 80% Instructor s Support for student s curiosity and questioning 79% 75% 80% 85% 90% It can be determined from the graph above, instructors have received a reasonably high response for overall satisfaction with the students. The students are highly content with the respect, attention, and teaching methodology. However for time utilization, answering students queries, motivating students and preparation of daily lectures, instructors have received comparatively lower scores. Overall students showed a high satisfaction with the instructors performance. However, it is important to note that instructors differ across the trades. Additionally the average class strength also varies trade wise. Therefore in order to gain a better understanding of this category, the data has been divided in order to have better insights. The division has been made considering following aspects: Department of Measurement, Learning and Evaluation Page 10

12 Trade-wise Shift-wise Batch-wise Trade-wise: The distribution across the trades are given as: CAD CAD E&E RAC Mecl Auto Mecx FWP OP Civil CAM Average class size Indicators Respect and attention shown by instructors to students Instructor s teaching skills and methodology Preparation of instructor for daily lectures Instructor s ability to motivate students Instructor s Support for student s curiosity and questioning Proper utilization of teaching time by the instructor 86% 89% 87% 83% 88% 92% 86% 91% 100% 85% 90% 88% 83% 83% 90% 92% 91% 100% 79% 86% 84% 74% 83% 86% 83% 88% 83% 79% 85% 82% 80% 88% 75% 83% 89% 92% 78% 82% 80% 75% 96% 83% 69% 85% 83% 80% 84% 81% 76% 79% 82% 78% 80% 92% Overall Instructor performance 81% 86% 84% 79% 86% 85% 82% 87% 92% According to the table above, the highest overall satisfaction rate i.e. 92% is exhibited by the students of Offset Printing with the smallest average class size (i.e. 13 students). The trade responded to attention and teaching methodology up to 100%. The Automotive trade rated the instructor s performance with least satisfactory score (i.e. 79%). The main concerns of the students of this trade are Course preparation, time utilization and response to students curiosity. In RAC and Mechanical trades, despite having a large class size, instructors were able to attain relatively higher satisfaction rates Shift-wise: The attention of the instructors can also vary by the number of working hours and the timings during which they teach. In order to have a better insight, the responses have also been distributed into shifts and given as follows: Department of Measurement, Learning and Evaluation Page 11

13 Morning Afternoon Weekend Average Class population Indicators Respect and attention shown by instructors to students 88% 87% 85% Instructor s teaching skills and methodology 89% 88% 84% Preparation of instructor for daily lectures 84% 79% 78% Instructor s ability to motivate students 83% 78% 80% Instructor s Support for student s curiosity and questioning 82% 79% 76% Proper utilization of teaching time by the instructor 83% 78% 78% Overall Instructors Performance 85% 82% 80% The data shows that in each of the measures, the students belonging to morning shift have scored their instructors with higher scores as compared to the students of the other two shifts; even though the morning shift has the highest average class population. It is important to note that the instructors across all three shifts are same. The factors effecting this variation may include the decrease in effectiveness with the passage of working hours and less inspection especially in weekend shifts, since the weekend shift has the lowest staff count as all management staff is off Course-wise: From the batch of June-16 intake, all courses of 1 year duration have been converted into 6 months courses in accordance to management strategic directions. However during our survey, the batch of Jan- 16 intake was still experiencing the course length of one complete year. Similarly in batches of March-16 and May-16, there are comparatively less number of students which could affect students satisfaction rate with the instructors. Therefore in order to have an insight of the impact caused by difference in number of students and course duration, the responses are also analyzed with respect to the batches. The resulting satisfaction rates are given as follows: Department of Measurement, Learning and Evaluation Page 12

14 Majority Courses Duration Indicators Respect and attention shown by instructors to students Instructor s teaching skills and methodology March- May-2016 January-2016 June (NAVTTC) % 86% 88% 90% 87% 86% 93% 88% Preparation of instructor for daily lectures 82% 80% 93% 83% Instructor s ability to motivate students 82% 81% 88% 90% Instructor s Support for student s curiosity and questioning Proper utilization of teaching time by the instructor 80% 78% 87% 85% 81% 79% 87% 81% Overall Instructors Performance 83% 82% 89% 86% Examining the overall instructors performance, the students of March-2016 and May-2016 (NAVTTC) are comparatively more satisfied than the students of regular batches i.e. January-2016 and June The average class population of March-16 and May-16 batches is comparatively less, so the student s satisfaction for instructors is evidently greater. On contrary, satisfaction rate for instructors in Jan-16 and June-16 batches are comparatively low. This shows that average class population is has a direct impact on the instructors performance Other Academic Indicators Other Academic Indicators include workshop indicators like duration and equipment and Soft skills Course. Overall students are content with the academic measures other than instructors. The sample has responded with 76% satisfaction rate. The distribution of satisfaction rate for other academic parameters are given as: Satisfaction Rate for Other Academic Indicators Soft skills class 83% Workshop 68% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% The response given by the students shows that the course content for soft skills is found to be satisfactory (i.e. 83% satisfaction rate) for the students but they responded with low scores for workshop indicator Department of Measurement, Learning and Evaluation Page 13

15 (68%). This response is the result of many factors which include course duration, class population, equipment conditions and the instructor providing instructions to the students for practical. In order to identify these factors the responses are studied across trades, sessions and shifts. In AIVT, all batches have different course duration but the course content is same across all the sessions, which might affect the students satisfaction rate for the indicators. The distribution is given below: January-2016 March-2016 June-2016 May-2016 Duration (Months) Indicators Workshop 71% 68% 67% 68% Soft skills class 84% 88% 82% 61% Overall other academic indicators 78% 78% 75% 65% The above data shows that low score for the workshop varies with the course duration, which means that same content which is being taught in different durations is affecting the students response and satisfaction. Further in Soft Skills class, all sessions are positive about the course except the May-2016 (NAVTTC) batch. These students have a very low academic backgrounds, since the eligibility criteria for the admissions was at least Middle pass, so it can be assumed that the understanding to the same soft skill training level might be difficult for them. The content covered in soft skills class was is similar in all the trades. But the response for workshop may vary trade to trade. The reason includes the different workshops and number of equipment available for students for practical use. In order to have further insight, the satisfaction rates for workshop equipment have been distributed according to the trades as follows: Trades Workshop Equipment Content covered in soft skills class Overall other academic indicators Automobile 65.6% 81.0% 73.3% CAD-CAM 84.4% 90.6% 87.5% CAD-Civil 77.8% 83.3% 80.6% Electrical & Electronics 61.1% 85.9% 73.5% Fabrication, Welding & Pipework 68.5% 87.0% 77.8% Mechanical 73.7% 80.4% 77.1% Mechatronics 55.0% 65.0% 60.0% Off Set Printing Technician 87.5% 100.0% 93.8% Refrigeration & AC 73.6% 81.0% 77.3% The data for the satisfaction rate shows that the Mechatronics course with the largest duration of 2 years, has least satisfaction (i.e. 60%) for other academic indicators. In contrast, the Offset Printing course scored with high positive response (i.e. 93.8%). Studying specifically into the workshop indicator, students of Department of Measurement, Learning and Evaluation Page 14

16 Offset Printing, CAD-CAM and CAD-Civil are relatively more satisfied, however the students from Mechatronics, Electrical & Electronics and Automobile have shown relatively lower levels of satisfaction Student Affairs: In support of academics, other student matters also take place. Student Relations Department is generally responsible for most of the day to day students related operations and logistics. In comparison to all the academic activities, including academics and facilities, students have responded the Student Affairs with a low satisfaction of 59%. In the survey, the student affairs component includes multiple indicators as given follows: Students' satisfaction Rate for Student Affairs Pre-admission counselling/guidance regarding trades Respect and attention shown by Student Relations to students Main gate entrance rules for late comers 63% 69% 68% Leave/short-leave signing process 57% Respect shown by guards 52% Resolving of complaints 46% 0% 20% 40% 60% 80% As it is shown in the graph that all the indicators received less than 70% satisfaction rate. The leave signing process, guards response and the resolving of complaints were found to be very critical. The same processes take place for all the students irrespective of trades, batches and shifts. However, there can be a variation in efficiency, responsiveness and the number of students to be dealt in the shifts. So having an overview of the responses shift-wise, the data shows the following satisfaction rates: Morning Afternoon Weekend Total number of Students Indicators Respect and attention shown by Student Relations to students 66% 67% 70% Respect shown by guards 53% 57% 50% Leave/short-leave signing process 57% 59% 58% Main gate entrance rules for late comers 62% 60% 66% Pre-admission counselling/guidance regarding trades 69% 70% 68% Resolving of complaints 50% 40% 43% Overall Student Affairs 60% 59% 59% Department of Measurement, Learning and Evaluation Page 15

17 From the graph above, it can be seen that overall the morning shift proved to be slightly better than other shifts. But taking a deep insight leave signing processes, since there are less number of students therefore they are responded in a better way. Respect shown by guards in morning and weekend shift, and resolving of complaints in all the shifts have been rated comparatively lowest by the students Facilities Students are provided with all the facilities like tuck shop, lockers, washroom, library and sports. According to students response either the facilities are unavailable or are in an inappropriate conditions. They have shown overall satisfaction rate to be 48%. The distribution of the indicators are given as below: Students' satisfaction Rate for Facilities Hygiene condition of cafeteria 67% Availability of water in washrooms 60% Time duration of breaks Quality of drinking water 53% 52% Hygiene condition of washrooms Availability of Drinking water Time allotted to sports Time allotted for library Condition of sports equipment Condition of Lockers Sitting area outside Tuck Shop 46% 45% 44% 43% 42% 37% 37% 0% 10% 20% 30% 40% 50% 60% 70% 80% Overall, it can be seen in the data that except the cafeteria, availability of water in washrooms, time duration of breaks, and quality of drinking water, all the indicators were responded below even 50% satisfaction. To have a better understanding, the responses are divided according to the shifts as given below: Department of Measurement, Learning and Evaluation Page 16

18 Morning Afternoon Weekend Total number of Students Indicators Condition of Lockers 35% 39% 39% Availability of Drinking water 50% 29% 43% Quality of drinking water 56% 43% 50% Availability of water in washrooms 63% 56% 57% Hygiene condition of washrooms 48% 53% 42% Hygiene condition of cafeteria 67% 68% 67% Sitting area outside Tuck Shop 38% 48% 33% Condition of sports equipment 48% 45% 35% Time duration of breaks 43% 39% 67% Time allotted for library 45% 56% 38% Time allotted to sports 48% 64% 36% Overall students facilities 49% 49% 46% The data above shows multiple types of variations depending upon many factors. Overall, the weekend shift students responded to the facilities with comparatively low score, especially in the indicators of hygiene, sports and library. The main possible factor is the lack of supervision as the management staff is off on weekends. Condition of lockers were rated less (35%) in morning shift which can be the result of lack of time available for use because the greater number of students (1066). In afternoon shift, students are only 29% satisfied with the availability of drinking water, although the number of students are least in this shift. The response for the time allotted for sports and library is very less overall, as some of the batches like June-16 and May-16, have no option to avail sports and library facilities. Apart from that, the students have responded the time allotted for library and sports to be 50% and 54% satisfactory respectfully Uniform AIVT provides technical training to the students with the motive to provide the most appropriate environment and experience. Students are provided uniforms which they would eventually use in their professional career while performing technical jobs. The students are 57% satisfied with the uniforms. The division of the indicators are given as below: Department of Measurement, Learning and Evaluation Page 17

19 Satisfaction Rate for Uniform Colour of Uniform 67% Design of Uniform 61% Comfort of Uniform 56% Timely Availability of Uniform 45% 0% 10% 20% 30% 40% 50% 60% 70% The data shows that the main concern of the students was the availability of uniform on time which was shown with a 45% satisfaction rate. However, recently there has been a change in uniform. The students of January-2016 and March-2016 used to wear overalls, however in June-2016 and May-2016 students have been provided polo shirts and pants. The change has had a significant effect on students response. The responses are given as follows: January-2016 March-2016 June-2016 May-2016 (NAVTTC) Uniform Type: Overall Overall Polo-shirt Polo-shirt Timely Availability of Uniform 47% 51% 45% 31% Comfort of Uniform 36% 29% 71% 62% Design of Uniform 43% 34% 74% 71% Color of Uniform 58% 60% 73% 67% The responses in the table above shows that uniforms were not made available on time in any of the batches. However, the comfort, design and color of the polo-shirt uniform has been responded to be satisfactory as compared to the overalls. 9.2 AIVT s main factors of attraction: In this section, students were provided two types of questions: Ranking the factors Choosing the reason to join AIVT Department of Measurement, Learning and Evaluation Page 18

20 9.2.1 Ranking the factors Students were given seven factors which influenced them to choose AIVT over any other institute. The factors were to be ranked according to their influencing capacity. The factors and their overall results are given as follows: Factors Ranking Combination of practical and theory 1 Better Instructors 2 Aman Tech is cheaper than other institutes 3 Courses at Aman Tech are of reasonable duration 4 Better job opportunities 5 Brand name 6 Ease of Access 7 The responses shows that overall the academics factors like combination of practical and theory and instructors were the main source of attraction. Followed by the economical fees, employment opportunities and brand name. Ease of Access was ranked at last which shows that reaching AIVT has been difficult for the students. Duration of the courses has been ranked at 4 th, however since there is a variance in it across the batches due to management changes. In order to have a better insight, the responses are divided into the batches as follows: January- March- May-2016 June (NAVTTC) Duration (Months) Combination of practical and theory Better Instructors Aman Tech is cheaper than other institutes Courses at Aman Tech are of reasonable duration Better job opportunities Brand name Ease of Access In the data above, students of main intakes (i.e. Jan-2016 and June-2016) have responded with the same ranking as overall, regardless of the difference in course duration. But there are some minor variations in the intakes of March However the students of May-2016 (NAVTTC) expect a better opportunities to be their one of the top priority Choosing the reason to join AIVT This was a closed ended question in which students were provided with all the possible reasons that could be the factor for taking decision to join AIVT. The choices and the results are as follows: Department of Measurement, Learning and Evaluation Page 19

21 To improve skills 41% Employment 30% Higher Income 14% Family's guidance 9% Hobby 5% Friend's or Neighbour's recommendation 2% 0% 10% 20% 30% 40% 50% The data shows that opportunity for employment or attaining better employment was significantly less important for the students as compared to the improvement of their technical skills. The main point to note is least important option of the recommendations by friends or neighbors. This implies that our alumni and network in communities are not contributing to spread good will in community. 9.3 Ease of Access: AIVT facility, with its location is near to most of the students who are residents of Landhi, Korangi and Malir. But due to its location to a faraway area inside where, there is no access of public transport and the construction of the bridge at main Korangi Crossing, students found difficult in reaching AIVT. Overall students have answered that they face difficulty in reaching AmanTECH and data shows that only 37% responded with ease of access to AIVT. The percent ease of access is responded as 37% only. The average distance from the residence of the students to AIVT, who responded with the difficulty in reaching to campus is 12.2 miles, while for students answering the access to be easy is 8.1 miles. The division of the response by towns is given as: Department of Measurement, Learning and Evaluation Page 20

22 Town Ease of Access Korangi 67% Jamshed Town 53% Shah Faisal 52% Landhi 45% Liyari Town 38% Malir 33% Kiamari Town 28% Orangi 27% S.I.T.E 25% Saddar Town 23% Gulshan Town 22% Gulberg Town 21% New Karachi 19% Liaquatabad 18% Baldia Town 8% Bin Qasim 0% D.H.A 0% Gadap Town 0% North Nazimabad 0% Out of Karachi (Hyd) 0% Grand Total 37% 1. Lyari Town 2. Saddar Town 3. Jamshed Town 4. Gadap Town 5. SITE Town 6. Kemari Town 7. Shah Faisal Town 8. Korangi Town 9. Landhi Town 10. Bin Qasim Town 11. Malir Town 12. Gulshan Town 13. Liaquatabad Town 14. North Nazimabad Town 15. Gulberg Town 16. New Karachi Town AmanTECH The map shows that the students residing in the neighboring areas of AIVT like Korangi, Landhi, Shah Faisal are satisfied with the ease of access. While in areas like Bin Qasim, DHA, Gadap and North Nazimabad, all the students are facing difficulties in reaching Campus. In order to gain a better understanding of difficulties related to commuting to AIVT, students were asked to respond to a multiple-choice based question. The distribution of the difficulties faced by students are given as follows: Department of Measurement, Learning and Evaluation Page 21

23 Problems being faced by students in reaching Aman It is too far 70% Infrequent availability of public transport 32% It is too expensive 27% Others 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% The data prominently shows that the distance is the major factor which is causing difficulty for students in reaching to AmanTECH. Department of Measurement, Learning and Evaluation Page 22

24 10. Recommendations 1. Certain aspects of Aman Tech, especially in the administrative area, need immediate attention and improvement. These include, condition of lockers, availability of drinking water, hygiene conditions of washrooms and the covered sitting area for students next to the tuck shop which tends to get very crowded. Given that students spend considerable hours at the Aman Tech facility, provision of these basics are vital in providing a conducive environment to the students. 2. The complaints and feedbacks are the students contribution towards betterment of the institute. These should be taken into account seriously and should be tracked properly. 3. Students need to be treated more respectfully, especially by guards at the main gate, and proactive action needs to be taken to resolve student complaints or address them in the best possible way to ensure student satisfaction. 4. Workshop equipment, especially for trades such as Automobile and Electrical & Electronics, need some quality improvement. And also the number of equipment should be increased in order to provide sufficient time to students to perform experiments. 5. To ensure a better overall experience for students coming to Aman Tech, designated time for sports and library each should be introduced for the new 6-month courses (including the weekend shift) as participating in sports and reading can help refresh students and make them more productive and active in classes. 6. While students are briefly told about the trades being offered, no comprehensive counselling is given to prospective students regarding trades and what the curriculum entails. Students feel that given their age and qualification (most have only studied till Matric), they have very little idea about what to do and therefore counselling by Aman Tech will play a large role in giving them a direction and the guidance they need. This will also help contain the drop-out rate as a students who join a trade without any prior knowledge of what it entails, often drop out as the course does not meet their expectations. 7. Aman Tech can expand its target market by provision of transport services and ensure higher enrollment in the future through more specific marketing. Hence, provision of both, point services and pick & drop services from Korangi crossing, need to be implemented across all shifts at a subsidized rate. This will help make Aman Tech more accessible to students living in different parts of Karachi and may result in higher enrollment rate in the future. Department of Measurement, Learning and Evaluation Page 23

25 8. Marketing can make use of the information on the factors that attract students to Aman Tech, both individual and compared to other institutes, to make more customized campaigns for different trades. 9. According to students responses, improvement of skills was more important for the students, compared to the employment. Hence the marketing department can amend its strategies accordingly by strengthening their focus on employment opportunities and also by gaining a new direction to market the skill enhancing part of AIVT. 10. New trades and courses should be introduced at Aman Tech, based on demand analysis of not just industry but also of students. Given the importance of technology in today s world and the high demand for IT operators, courses such as Information Technology should be introduced to make students more computer literate and relevant in today s world. Department of Measurement, Learning and Evaluation Page 24

26 11. APPENDIX. AMANTech Student Feedback Survey Please respond to all questions below freely and honestly. Disclaimer: This is a confidential document and participant s name will not be mentioned anywhere. Application ID: Trade: 1. Automobile 2. Electrical and Electronics 3. Mechanical 4. Refrigeration and AC 5. CAD-CAM 6. CAD-Civil 7. Off-set Printing 8. Fabrication, Welding and Pipework 9. Mechatronics Shift: 1. Morning 2. Afternoon 3. Weekend Session: 1. Jan June 2016 Department of Measurement, Learning and Evaluation Page 25

27 Q1. How do you rate the following at Aman Tech?(Following are the rating criteria from very poor to very good, please rate each point according to your point of view) A Attitude of AMAN Staff Respect and attention shown by instructors to students Respect and attention shown by Student Relations to students Respect shown by guards B Learning Environment and Methodology Choice of available trades Workshop Equipment Content covered in soft skills class Instructor s teaching skills and methodology Preparation of instructor for daily lectures Instructor s ability to motivate students Instructor s Support for student s curiosity and questioning C Administration Condition of Lockers Availability of Drinking water Quality of drinking water Availability of water in washrooms Hygiene condition of washrooms Hygiene condition of cafeteria Sitting area outside Tuck Shop Condition of sports equipment D Time-keeping Time duration of breaks Time allotted for library Time allotted to sports Proper utilization of teaching time by the instructor Leave/short-leave signing process E Communication Main gate entrance rules for late comers Pre-admission counselling Resolving of complaints F Uniforms Timely Availability Comfort Design Colour Very poor (-2) Poor (-1) Neutral (0) Good (1) Very good (2) Department of Measurement, Learning and Evaluation Page 26

28 Q2. Why did you join AMANTech? 1. Employment 2. Higher Income 3. To improve skills 4. Hobby 5. Family s guidance 6. Friend s/neighbour s recommendation Q3a. Have you applied to any other vocational training Institute previously? 1. Yes 2. No Q3b. If yes, please provide name of the institute. Ans. Q3c. Did you complete any trade from the institute mentioned above? 1. Yes 2. No 3. N/A Q3d. If yes, name the trade. Ans. Q4. Why do you prefer AmanTech over other vocational training institutes? (Hunar foundation, Memon Foundation, APTECH etc.) RANK OPTIONS according to preference from 1 to 7, with 1 being the most important reason and 7 being the least important. 1. Good combination of practical and theory 2. Aman Tech is cheaper than other institutes 3. Courses at Aman Tech are of reasonable duration 4. Better instructor 5. Brand Name 6. Better Job opportunities 7. Ease of access Department of Measurement, Learning and Evaluation Page 27

29 Q5a. Are you currently facing issues commuting to Aman Tech? 1. Yes 2. No Q5b. If yes, what is the issue? 1. It is too far 2. It is too expensive 3. Infrequent availability of public transport 4. Other, please explain. Q6. If you come from Korangi crossing, what mode of transportation do you use nowadays? 1. Own transport 2. Rickshaw 3. Walk 4. AT Transport 5. Take lift 6. I do not come from Korangi crossing Q7. In your opinion, which new TRADE should be introduced at AMANTech? 1. Information Technology 2. Chinese Language 3. Arabic Language 4. English Language 5. Other, please specify. Department of Measurement, Learning and Evaluation Page 28

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