Contribute to the continuous improvement of retail operations within own area of responsibility

Transcription

1 Contribute to the continuous improvement of retail operations within own area of responsibility UV31380 D/503/5731 Learner name: VRQ Learner number:

2 VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 45 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

3 UV31380 Contribute to the continuous improvement of retail operations within own area of responsibility The aim of this unit is to develop the knowledge, understanding and practical skills required to contribute to the continuous improvement of retail operations within own area of responsibility. You will be able to present ideas for possible improvements and explain and justify your proposal. You will also learn about motivating staff to support and contribute to operational improvements. UV31380_v7

4 Level 3 Credit value 10 GLH 47 Observation(s) 2 External paper(s) 0

5 Contribute to the continuous improvement of retail operations within own area of responsibility Learning outcomes On completion of this unit you will: 1. Be able to recommend ideas for improving the effectiveness of retail operations to decision makers 2. Be able to contribute to the implementation of planned improvements to retail operations within own area of responsibility 3. Understand how own area of responsibility can contribute to the overall success of the retail organisation 4. Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations 5. Be able to evaluate achievement of organisational performance measures for retail operations within own area of responsibility 6. Be able to develop recommendations for improving the effectiveness of retail operations Evidence requirements 1. Environment Evidence for this unit must be gathered in a workplace. 2. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 3. Simulation Simulation is not permitted for this unit. 4. Observation outcomes Competent performance of Observation outcomes must be demonstrated to your assessor on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. 5. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. 6. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. N.B. It is highly unlikely that the assessor will be able to gather evidence for this unit by observing workplace activity. Evidence can, however, come from professional discussion supported by oral reports of real achievements and testimony from an expert witness. For learning outcome 6b, if the organisation does not have a written policy, you need to ask your manager for broad guidelines. 7. External paper There is no external paper requirement for this unit. UV

6 Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be required to produce supplementary evidence or asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Guidance for tutors and assessors This unit must be carried out in line with the Skillsmart retail guidance listed below, which is available under Business and Retail in the Qualifications section of VTCT s website (www. vtct.org.uk): Retail Qualifications Assessment Principles Retail Skills Unit and Assessment Guidance Your assessor will sign off an outcome when all criteria have been competently achieved. Achieving range There is no range section that applies to this unit. 4 UV31380

7 Observations Learning outcome 1 Be able to recommend ideas for improving the effectiveness of retail operations to decision makers You can: a. Present ideas to decision makers for possible improvements, doing so: with supporting facts acknowledging any contributions made by other people b. Explain to decision makers the benefits the recommended improvements could bring c. Justify to decision makers the resources needed to put improvements into practice d. Clarify any aspects of the recommended improvements decision makers wish to discuss further *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV

8 Learning outcome 2 Be able to contribute to the implementation of planned improvements to retail operations within own area of responsibility You can: a. Explain planned improvements to staff in ways that attempt to: make clear the benefits of the proposed changes encourage involvement in implementing proposed changes b. Ensure that staff have everything they need to implement proposed changes including additional training c. Seek advice and support to resolve any problems with implementing proposed changes that are not within own authority to resolve d. Demonstrate to staff own commitment to achieving the benefits of proposed changes through own behaviour *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature 6 UV31380

9 Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*: Projects Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Professional discussion Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning. When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved. Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic. *This is not an exhaustive list. UV

10 Knowledge Learning outcome 3 Understand how own area of responsibility can contribute to the overall success of the retail organisation You can: Portfolio reference a. Explain characteristics of the organisation s brand image, customer base and desired market position b. Explain the relationship between the agreed performance measures for own area of responsibility and the organisation s brand image and desired market position c. Explain how systems and procedures in own area of responsibility are intended to support the achievement of organisational performance measures d. Explain potential causes of failure to achieve organisational performance measures in the type of retail operations carried out in own area of responsibility 8 UV31380

11 Learning outcome 4 Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations You can: Portfolio reference a. Explain why it is important for staff to understand the purpose and intended benefits of improvements to retail operations b. Explain how own manner when explaining improvements can affect staff s response to these c. Explain the importance of encouraging staff to suggest ideas for improvement to retail operations d. Explain the importance of ensuring that colleagues receive the credit if their ideas are implemented e. Explain the importance of showing enthusiasm and leading by example when putting improvements into practice UV

12 Learning outcome 5 Be able to evaluate achievement of organisational performance measures for retail operations within own area of responsibility You can: Portfolio reference a. Evaluate organisational performance within own area of responsibility using information that is: relevant reliable up to date 10 UV31380

13 Learning outcome 6 Be able to develop recommendations for improving the effectiveness of retail operations You can: Portfolio reference a. Develop ideas to improve the effectiveness of operations in own area of responsibility b. Evaluate which ideas for improvements to the effectiveness of operations in own area of responsibility should be put forward to decision makers, based on the extent to which the ideas are: consistent with the organisation s brand image consistent with organisational policy achievable, given the available resources beneficial to the organisation and its customers UV

14 Notes Use this area for making notes and drawing diagrams 12 UV31380