BSCS ix 4.0 Training Programs. Catalog of Course Descriptions

Transcription

1 BSCS ix 4.0 Training Programs Catalog of Course Descriptions

2 Catalog of Course Descriptions INTRODUCTION... 3 NEW FEATURE OVERVIEW - BSCS IX RELEASE 3 TO IX BSCS IX 4.0 FUNDAMENTALS... 6 BSCS IX 4.0 FUNDAMENTALS WITH TECHNICAL FOCUS... 8 BSCS IX 4.0 SYSTEM SCENARIOS BSCS IX 4.0 RATING AND BILLING BSCS IX 4.0 DATABASE-FOCUS ON DAILY BSCS OPERATIONS OVERVIEW OF WEB APPLICATION INTEGRATION AND CUSTOMIZATION FOR BSCS IX SERVICE-ORIENTED INTERFACES - TECHNICAL OVERVIEW FOR BSCS IX WEB CLIENT CUSTOMIZATION - APPEARANCE AND CONTENT FOR BSCS IX DEVELOPER PACKAGE - CUSTOMER CARE FOCUS FOR BSCS IX DEVELOPER PACKAGE - SOI FOCUS FOR BSCS IX BSCS IX R4 DATABASE OVERVIEW, PROCESSING & REPORTING TABLES Commercial in Confidence 2

3 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) LIV Virtual Classroom Training (VCT) elearning (WBL) Workshop (WS) Short Article (SA) Structured Knowledge Transfer (SKT) mlearning Job duty analysis (JDA) Competence GAP Analysis (CGA) Commercial in Confidence 3

4 New Feature Overview - BSCS ix Release 3 to ix 4.0 LZU R1A Description This seminar provides a compact overview of the new features and functionality enhancements from BSCS ix Release 3 to BSCS ix 4.0. Learning objectives On completion of this course the participants will be able to: 1 Describe the new features and highlights in BSCS ix Summarize the major changes between BSCS ix Release 3 and BSCS ix 4.0 Target audience The target audience for this course is: Customer Care, Accounting, Rating, Billing, Development, Sales and Marketing, Analysts and Consultants, Application Support, System Integrators, Pricing Configuration Prerequisites Successful completion of the following courses: A profound knowledge of BSCS ix Release 3 is required Duration and class size The length of the course is 1 days and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment.

5 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction Single Sign-On; Price Plans; Interconnect Enhancements; Roaming TAP and RAP Multi-level Large Accounts; Large Account Change History; Large Account Move and Billing; On-demand Billing of Large Account Branches Flexible Charge Assignment; Flexible Billing; Small Invoice Suppression Efficient UDR Storage; Database Purging and Archiving 0.5 Commercial in Confidence 5

6 BSCS ix 4.0 Fundamentals LZU R1A Description This seminar is the basis for understanding the main business processes of the entire rating and billing system. It is useful for staff members who need an introduction to all major BSCS areas as well as for employees working in early phases of a BSCS implementation. Learning objectives On completion of this course the participants will be able to: 1 Recognize the main business processes in BSCS 2 Describe the different pricing possibilities in BSCS 3 Identify different BSCS client applications through hands-on exercises Target audience The target audience for this course is: Rating, Billing, Analysts and Consultants, Application Support Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required Duration and class size The length of the course is 6 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time.

7 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) BSCS Introduction 3 1 Dealers and Resources 1 Services 1 Products and Pricing Strategy 1 2 Products and Pricing Strategy Products and Pricing Strategy 2 Discount Possibilities 4 Discount Possibilities 3 Customer Care 3 Customer Care 4.5 Rating Logic 0.5 Flexible Rating/Message Processing Billing 1.5 Payments 1 Commercial in Confidence 7

8 BSCS ix 4.0 Fundamentals with Technical Focus LZU R1A Description This seminar is designed to build up an understanding of the entire BSCS architecture. The focus is on workflow, business configuration, and on relations between the various components; therefore, the seminar addresses the needs and interests of those involved with system configuration, such as analysts, consultants, and system integrators. Learning objectives On completion of this course the participants will be able to: 1 Describe the architecture and main business processes in BSCS 2 Be familiar with the main BSCS client applications 3 Identify the most important database tables in each area 4 Describe possible solutions for a BSCS integration Target audience The target audience for this course is: Rating, Billing, Analysts and Consultants, Application Support, System Integrators Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required Duration and class size The length of the course is 8 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both

9 classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 2 BSCS Introduction 4 Networks and Markets 2 Dealers and Resources 2.5 Services 3 3 Products and Pricing Strategy Products and Pricing Strategy 4 Discount Possibilities 2 Discount Possibilities 5 Customer Care 1 6 Customer Care 6 7 Business Partners 1.5 Rating Logic 4.5 Flexible Rating & Message Processing 3 8 Billing 1 Payments 2 Commercial in Confidence 9

10 BSCS ix 4.0 System Scenarios LZU R1A Description This seminar provides an overview to the flexible rating logic and the usage data record (UDR) structure in BSCS. It covers the main system scenarios and how they are used to implement offline charging. It also provides use cases about specific system scenarios. Please note that online charging implementation of system scenario is not covered in this course. Learning objectives On completion of this course the participants will be able to: 1 Describe the usage data record structure 2 Distinguish the main system scenarios and how they impact offline charging 3 Analyze the system scenario basics including complex conditions, pre-business scenarios and business scenarios 4 Apply specific system scenarios based on use cases such as generic zones and anonymization Target audience The target audience for this course is: Rating, Analysts and Consultants, Application Support, System Integrators Prerequisites Successful completion of the following courses: BSCS ix 4.0 Fundamentals, LZU OR BSCS ix 4.0 Fundamentals with Technical Focus, LZU Technical background in telecommunications is an advantage

11 Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 System scenario basics 6 2 Use cases 6 Commercial in Confidence 11

12 BSCS ix 4.0 Rating and Billing LZU R1A Description This seminar provides information about the operation and processing of call data records to produce billing documents for end-customers. This seminar, however, does not cover the prepaid functionality of BSCS. Learning objectives On completion of this course the participants will be able to: 1 Operate and handle rating and billing processes in BSCS 2 Identify the main database tables that are affected during the processing of files in BSCS 3 Analyze error and log files 4 Assess output files of the main back-end applications of BSCS Target audience The target audience for this course is: Rating, Billing, Analysts and Consultants, Application Support, System Integrators Prerequisites Successful completion of the following courses: BSCS ix 4.0 Fundamentals, LZU BSCS ix 4.0 Systems Scenarios, LZU UNIX and SQL skills are required Duration and class size The length of the course is 5 days and the maximum number of participants is 8.

13 Learning situation This course is based on theoretical and practical instructor-led lessons given in both Classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 Prerequisite and Preparation Data Extraction 2 Data Collection 4 Rating 4 Cost Control 2 Data Storage 2 Billing 4 5 Billing 6 Commercial in Confidence 13

14 BSCS ix 4.0 Database-Focus on Daily BSCS Operations LZU R1A Description This seminar describes the customer lifecycle by highlighting the user definitions and the configuration of business rules in the BSCS database. It shows the configuration of the BSCS operational data, focusing on the GSM market. It also highlights the data to be assigned at the time of customer and contract creation, rating and billing while showing in simple ways how the processing result is kept in the database. Equipped with this information, you can easily maintain and trace the daily operation tasks. Learning objectives On completion of this course the participants will be able to: 1 Explain the customer lifecycle from the BSCS database perspective 2 Analyze customer and contract properties in the BSCS database 3 Analyze configuration and assignment data 4 Examine rating and billing results 5 Identify error codes, statistical information, and history of processing results Target audience The target audience for this course is: Rating, Development, Analysts and Consultants, Application Support, System Integrators, Pricing Configuration Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required Unix and SQL skills required Practical experience in BSCS daily operations required

15 Duration and class size The length of the course is 3 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Business Rule Configuration 1 Work with the main database tables related to business rule 6 configuration, for example, services, and rate plans Assignment and Processing 12 Work with the main database tables related to customer 2 & 3 lifecycle from assignment of resources to billing of the customer Commercial in Confidence 15

16 Overview of Web Application Integration and Customization for BSCS ix 4.0 LZU R1A Description This seminar introduces the key concepts of integration and customization of BSCS Web applications, such as Customer Center (CX). It introduces concepts of the service-oriented interface (SOI), the primary interface for accessing the customer care-related business workflows in BSCS. It also outlines the possibilities of customizing BSCS Web applications in various ways using the example of CX. Learning objectives On completion of this course the participants will be able to: 1 Describe the SOI environment and SOI servers 2 Describe SOI server functionalities, commands offered by SOI servers 3 Describe composite command and web service support 4 Identify different situations when SOI development is necessary 5 Describe concepts used within BSCS Web applications 6 Name different CX customization possibilities Target audience The target audience for this course is: Development, Analysts and Consultants, System Integrators Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required CORBA and Java programming knowledge is an advantage

17 Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 25% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) SOI Components 2 1 SOI Commands 2 Web Service Support 1 SOI Extension 1 CX Architecture 2 2 CX Configuration 3 CX Development 1 Commercial in Confidence 17

18 Service-Oriented Interfaces - Technical Overview for BSCS ix 4.0 LZU R1A Description The service-oriented interface (SOI) is one of the public interfaces offered to access BSCS. This seminar gives a technical overview and hands-on practical experience with the SOI environment, SOI servers, SOI server configuration, and SOI commands. Learning objectives On completion of this course the participants will be able to: 1 Identify SOI components and their functions 2 Describe SOI commands offered by different servers 3 Configure composite commands and web services 4 Evaluate various situations when SOI development is required Target audience The target audience for this course is: Development, Analysts and Consultants, System Integrators Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required CORBA and Java programming knowledge is an advantage Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation

19 This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 SOI Components 6 SOI Commands 3 2 Web Service Support 2 SOI Extension 1 Commercial in Confidence 19

20 Web Client Customization - Appearance and Content for BSCS ix 4.0 LZU R1A Description The Customer Center (CX) Web application helps network operators maintain customerand contract-related data. This course explains how CX can be customized in various areas, including its look and feel, data areas, as well as its localization. The examples and practical exercises of this workshop relate to CX, but the principles introduced here apply to all other Web applications in BSCS ix and ix Collections. Learning objectives On completion of this course the participants will be able to: 1 Describe the architecture of CX and server components around it 2 Recognize the technical requirements and possibilities for CX customization 3 Customize the look and feel of CX 4 Customize the data area of CX Target audience The target audience for this course is: Development, Analysts and Consultants, System Integrators Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required JSP, CSS, and HTML knowledge is required

21 Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) CX Architecture 2 1 Branding 2 Solution Units 2 2 Page Structure 4 Examples of Solution Units 2 Commercial in Confidence 21

22 Developer Package - Customer Care Focus for BSCS ix 4.0 LZU R1A Description The Customer Center (CX) Web application helps network operators maintain customerand contract-related data. This workshop explains the possibilities of customizing CX in various ways, including its look and feel, data areas, as well as creating new business logic for CX. The examples and practical exercises of this workshop relate to CX, but the principles taught apply to all other Web applications in BSCS ix and ix Collections. Learning objectives On completion of this course the participants will be able to: 1 Describe the architecture of CX and server components around it 2 Recognize the technical requirements and possibilities for CX customization 3 Identify SOI commands offered by different servers 4 Customize the look and feel of CX 5 Customize the data area of CX 6 Create new solution units for CX Target audience The target audience for this course is: Development, System Integrators Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required Java, JSP, CSS, HTML and AJAX knowledge is required CORBA knowledge is required

23 Duration and class size The length of the course is 5 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Concepts 2 1 Branding 2 JSP 2 2 JSP 2 Solution Units 4 3 Solution Units 6 4 Solution Units 6 Solution Units 3 5 Exception handling 1 Security handling 2 Commercial in Confidence 23

24 Developer Package - SOI Focus for BSCS ix 4.0 LZU R1A Description The BSCS server architecture supports a grouping of functions into separate components which offer a uniform Service-Oriented Interface (SOI). Additional SOI components can be created to extend server functions or to perform CRM integration. This seminar provides the skills and knowledge necessary to perform this kind of customization to develop new SOI components. Learning objectives On completion of this course the participants will be able to: 1 Identify SOI components and their functions 2 Configure composite commands and web services 3 Develop a simple SOI server and SOI client 4 Identify required steps to do CRM integration 5 Recognize and extend non-kernel functions of CMS Target audience The target audience for this course is: Development, System Integrators Prerequisites Successful completion of the following courses: Basic knowledge of BSCS ix 4.0 is required Java, CORBA and XML knowledge is required Duration and class size The length of the course is 5 days and the maximum number of participants is 8.

25 Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in technical environment using equipment and tools. Practical exercises account for 50% of learning time. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) 1 SOI Components 6 SOI Commands 3 2 Web Service Support 2 Quick Guide 1 Quick Guide 1 3 SOI Interface 1 SOI Client Development 4 4 SOI Server Development 6 SOI Server Development 2 5 CRM Integration 1 Non-kernel development of CMS 3 Commercial in Confidence 25

26 BSCS ix R4 Database Overview, Processing & Reporting Tables LZU R1A Description In this seminar, you will learn about important tables in the BSCS database concerning customers, contracts, resources, processing, record definition, invoices, and payments. You will get a basis for understanding relations between BSCS entities on a technical level. It combines topics related to database overview, reporting and processing tables. Focus of the seminar is BSCS main entities and their reflection on database. This knowledge is useful to retrieve information about processing and reporting data. Learning objectives On completion of this course the participants will be able to: 1 Explain architecture of BSCS and different available schemas present in it 2 Identify important database tables involved in the provisioning of GSM resources 3 Recognize which database tables contain service configuration related entries in BSCS 4 Understand important database tables related to rate plans creation and maintenance 5 Explain billing promotions and free units from database perspective 6 Identify the relation between customer, contract, rate plan, services and resources 7 Understand database tables involved in message processing 8 Find out how BSCS represents invoices and payments Target audience The target audience for this course is: Billing Analysts & Consultants, Application Support, System Integrators

27 Prerequisites Successful completion of the following courses: Good general technical understanding about relational database and business processes Duration and class size The length of the course is 5 days and 0 hours and the maximum number of participants is 8. Learning situation This course is based on instructor-led lessons, demonstrations and practical exercises. Commercial in Confidence 27

28 Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated Time (hours) Introduction 3 GSM Resources 3 Services 3 Rate Plans 3 Customers and Contracts 3 Business Partners 3 Message Processing 3 Billing 3 Billing Promotions 2 5 Free Units 2 Payments 2 Commercial in Confidence 28