Ormond Coaching and Training Personal and Professional Development

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1 1 Who are we was established to meet the learning and development needs of organisations to help them achieve results through people. Dymphna believes that organisational success relies on the ability of each and every employee to learn faster than the competition. works with clients to design and deliver training and learning interventions to meet their requirements. Prior to the establishment of Ormond Coaching and Training the owner and trainer worked as full time trainer for other suppliers since Mission To provide quality focused learning interventions to our clients to develop the necessary cognitive capacities, capabilities, behaviours and attitudes required for organisational effectiveness and growth, meeting current and future needs. Our Values Integrity, continuous improvement and respect. We will be reliable and honest in all our dealings with you; we will work to continuously improve our skills, workshops and interventions; we will work to create an open, friendly and encouraging environment on all programmes, valuing your opinions, experiences and input. We seek to make a real difference. What we do For a business to survive it needs Capital, Time and People. Research has shown that time and effective management of that time affects every aspect of every business. will work with you to help you maximise the use of your time and achieve improved results by developing the skills and competencies of your staff. People Capital Time Survival specialise in soft/behavioural skill development. Growth comes from learning and learning is a continuous process. Our aim is to empower people to maximise their potential at work through the development of their soft/behavioural skills. Learning and development interventions are customised to meet your needs.

2 2 The range of learning and development interventions offered by include: Group or one-to-one training Coaching Action Learning Sets Consultancy and Specific Support Areas Belbin Team Roles, Psychometric Tests Range of Soft Skills Communication Skills Influencing Skills Presentation Skills Training Design and Delivery Delivering to Customer Expectations Minute Taking Communication Skills Management and Leadership Leadership and Supervisory Skills Conducting Appraisals Coaching Skills Leading Change Team Building Interviewing Skills Employment Law Emotional Intelligence Personality Profiling Time Management Assertiveness Coping with Change Preparing for your Appraisal Selling Yourself at Interview Personal Development Team Skills Meeting management Team Development Belbin Team Roles Interpersonal Skills and Understanding For more information please contact us on: / or

3 3 Coaching Coaching enhances an individual s performance in their current or future roles. Through open discussions, guidance, support and encouragement goals and the steps required to achieve them are agreed and implemented. The steps or action plans identified are owned by coachee. The coaching process increases self-awareness, confidence and skills by identifying the areas that the individual needs to strengthen, how to strengthen them and developing the behaviours required. The benefits of coaching include: Potential is unlocked, maximizing performance; Employee productivity increased; Relationships with staff, colleagues, team members, stakeholders, customers developed and strengthened; enhanced communication and influencing skills; enhanced personal effectiveness; enhanced decision making skills; self-awareness; enahnced confidence, assertiveness, self-esteem and personal power; more productive meetings; better coping strategies and many more. FETAC is a FETAC registered Provider. We offer a range of programmes leading to FETAC awards in the National Framework of Qualifications including: Coaching Level 6; People Management Level 6; Team Leadership Level 6; Professional Development Level 6; Train the Trainer Level 6; Customer Service Level 5; Personal Effectiveness Level 5; Safety and Health at Work Level 5. partners with qualified and accredited consultants for specific areas of expertise. Psychometric Testing Dymphna Ormond has met the competencies for BPS (British Psychometric Society) Level A and B testing. We have access to a wide range of occupational tests and personality questionnaires which can be used a) as part of recruitment and selection process and b) personal and professional development. Over 60% of employers are now using psychometrics as part of their selection process. Belbin Team Roles A Belbin Team Role is defined as Our tendency to behave, contribute and interrelate with others in a particular way. Belbin defined a Team Role as the contribution that each person brings to the team, i.e. the active role that team members play in delivering to the overall results of the team. Understanding your preferred team roles and those of your colleagues and using effectively will enhance the performance of your teams. Action Learning: A Different Intervention Action learning is a structured process of collaborative learning, action and reflecting. The group or set learns with and from each other. A safe environment is created in which the members can present their challenges, ask searching questions, gain support and seek input. Throughout the process, which is facilitated by a skilled facilitator, the members become mentors to each other; a process which offers further personal growth and development. Contact US For more information contact us on / or info@dymphnaormond.com

4 4 Client Testimonials The Marine Institute has contracted Dymphna Ormond to complete a range of soft skills workshops over the last couple of years. These workshops included Communication Skills, Time Management, Interview Skills and Presentation Skills to name a few. Ms Ormond has also carried out one to one coaching for managers and carried out a Belbin Team Role workshop. We were very happy with the outcome of all the above training. All participants without exception provided excellent feedback and developed new skills and confidence from the training. We would have no hesitation in recommending Dymphna Ormond for similar work. If you require further information please do not hesitate to contact me on Jane Blair, Human Resources Team Leader, Marine Institute Dymphna Ormond has worked with NUI Galway in delivering training specifically to Support Services staff on aspects of our Performance Management System (PMDS) scheme. Feedback from the training sessions has been positive; participants find that Dymphna has a good delivery and communication style. On a personal level, I find Dymphna prepares well, is efficient and listens to our requirements. Orla Badger, Staff Learning and Development, NUI, Galway Dymphna is a first class professional who provides a top class service and support. Her work here in NUI, Galway was outstanding and she added a lot of value to the business school through her innovative approach. I would strongly recommend Dymphna to organizations who value the highest standards of professional service. Great results, expert, high integrity. Professor Hugh Scullion, Cairnes School of Management, NUI, Galway The training provided by Dymphna Ormond has been extremely beneficial to our teams. Her understanding of team dynamics and her experience in manufacturing is essential to the success of any training course she provided for the company. Employee s changing behaviours became evident after the training was completed. I could not recommend Dymphna highly enough as a trainer. Amy O Leary, HR Manager, Organic Lens Manufacturing ITAG Skillnet has been using the services of for the past number of years. We have always found Dymphna to be extremely professional and highly competent in her delivery of courses. Feedback from the participants has been consistently positive. The training was comprehensive and practical which enabled participants put their learnings into practice when back in the work place. Dee Tiomoney, ITAG Skillnet Galway Executive Skillnet has used the services of Dymphna Ormond as a trainer for Time Management and Personal Development on several occasions since On each occasion we found Dymphna to be very professional in her approach to the training. Courses have been designed in conjunction with the member companies and participants have been extremely pleased with the training received. Post course evaluations have been excellent. I would recommend Dymphna as a trainer. Adele O Meallaigh, Galway Executive Skillnet HPSU Skillnet is very pleased with the quality of services provided by. Dymphna is very open to discussing members needs and designs and delivers quality programmes. I look forward to working with Dymphna over the coming year. Gert O Rourke

5 5 Client Testimonials Ennis Innovate provides support to start-up companies from business idea stage to commercialisation. We have used the services of for Presentation Skills Training. I am very happy with the quality of training provided by Dymphna. Her style is very engaging, she actively works to include all participants, ensure that the information is understood and that the participants have ample time and feedback to develop their skills. I will definitely use Dymphna for future programmes. Gert O'Rourke, Ennis Innovate I found Dymphna s approach and coaching style with regards presentation skills excellent. I personally have a terrible habit of speaking too fast, Dymphna was able to show me lots of tricks that subtly solved this problem for me. Her method of recording practice runs and redoing on a 1:1 basis I found suited me particularly well. Being new to the world of presenting within a start up environment I was not sure what to expect but now feel I have a strong foundation and a person whom I can call on for advice going forward. I would not hesitate to recommend her to other start-ups" Graham Barker, Founder, Software Development Company: Big Learner graham.barker@biglearner.com I received coaching skills training with Dymphna. I found her methods of teaching very different to what I have experienced before. She allows you to come to your own conclusions, because of this I left the session with a renewed focus and set of skills that she did not just give me, but I was part of coming to the conclusions for the best way forward. This has also revolutionised my thinking of how I should deal with my own team when dealing with issues, continuing motivation and up-skilling. Dymphna was excellent and I will definitely use her services in the future. Aileen Gilic, Business Manager, River Medical. provided e net with a wide variety of tailored training courses, which we were very satisfied with. Our dealings with Dymphna were always professional. We found her to be approachable, prompt in responding to our queries, flexible, very adaptable and supportive to our training needs as a business. The courses were well planned and executed and our staff found the course content relevant to our working environment. We look forward to working with in the future. Fiona Giltinan, Organisational Development Manager, E Net. Dymphna Ormond of has worked with HPSU delivering a range of courses over the past number of years. During this time I have found Dymphna to be very professional and detailed in my dealings with her. The course run include: Dignity at Work; Human Resource Development; Management Foundation; People Management; Communications; Advanced and Novice Level Presentation Skills; Managing Attendance. Feedback from the member companies has been excellent; Dymphna with tailor the needs of the companies for each of the courses mentioned above. Feedback from the participants has been consistently very good and complimentary in both the way the course was delivered and content. The HPSU will continue to use for the foreseeable future. Philip Kelly, Network Manager, HPSU Skillnet.

6 6 Participants Comments Management Development/Supervisory/Leadership Development Course Dymphna really helped me to work through the challenges I was facing. I have real action plans now that I can implement. Excellent course. I will definitely take the practices learned back into the workplace. I was forced to look at how I was dealing with people in an everyday basis and now I believe I have the tools to improve my leadership skills. Dymphna came across very professionally. She offered a lot of very positive constructive criticism and I greatly appreciated that. I am a new manager and have a lot and long way to go but training like this will certainly aid my journey. Thank you. Dymphna was excellent, very knowledgeable and I enjoyed the content of this course. The interaction was excellent and it made it enjoyable and I certainly left with plenty of things to think about. I would just like to and let you know that we had an excellent two days training. Dymphna covered a lot of topics and went in-depth into all the areas. We were very impressed with her and we all got a lot out of it. I d definitely like to send a few more managers on that course in the next few months. Thank you for your commitment to deliver this programme with such positive energy. One of the best training programmes I have been at. Would recommend to other supervisors. Communication & Presentation Skills Programmes I enjoyed the activities during this course and learned from them. Enjoyed the day and took a lot of information from it. Will use it day to day in and outside of work. I am extremely happy with the course. There was openness and fun while not impeding work. Dymphna was an excellent presenter and gave very valuable feedback. There was so much to learn and Dymphna brought the course across excellently. Dymphna is one of the best presenters I have come across. She linked and referred to topics covered and remembered everyone s objectives. Trainer was excellent. Great, positive environment created. At a very good level. Got plenty of opportunity to practice skills. Performance Appraisals for a) Appraisers and b) Appraisees Facilitator excellent in delivering the course. I found the delivery of the course to be very thorough. Very open and approachable. Created a good relaxed atmosphere. Dymphna had a lovely style and way of presenting the course which made it very easy to understand and to participate in discussions.

7 7 Time Management and Personal Effectiveness Just a note to say I really enjoyed the course yesterday and Dymphna gave a very thorough presentation and had a good chat to each of us so as we could tailor the information for our individual needs. Her enthusiasm for the course content was very evident and contagious. My thanks for a truly worthwhile day...now to put into practice!!! I found the whole day thoroughly informative and brilliantly presented by Dymphna who included all during the day. Excellent. Pat McDonagh ISS I really enjoyed the day and I thought the teaching was excellent. Thank you. Brill course. Feel so inspired. Thank you. I really enjoyed the course and found Dymphna to be an excellent trainer. I would be very interested in attending any other courses run by Dymphna. Competency Based Interviewing Discussion time was excellent. It helped to identify the objectives of the day. Enjoyed the course and found it extremely beneficial. Dymphna involved everyone from the start and encouraged everyone to get involved and all were open to sharing experiences. Dymphna was very clear and interesting. She kept my full attention right through. Other/General Dymphna was very clear and interesting. She kept my full attention right through. There is an amazing change of attitude and performance from..already. Thank you. Said by manager of staff member following 121 training. I had reached a point in my life where I knew I needed to make some changes. I spent too much time at work at the expense of what I considered the more important things in my life. This is the point where Dymphna came to my rescue. Using the most logical techniques, not giving me answers but pulling them from me I identified how to change what I needed focusing on what was important to me. This may sound obvious but knowing what you want is half the battle...i am now travelling the world...why not? M. Lyons This is the best Customer Service Course that I have been on. Dymphna knew exactly what was needed, how to cover it and help me set my own personal action plan. Customer Service Course Working with Dymphna I was able to identify what I wanted and how to go out and achieve it. wouldn t have done what I did if it hadn t been for the support and encouragement received. Enjoyed the presentation and delivery. The group worked well on various topics. Train the Trainer Programme Dymphna thank you for your guidance over the last few months. 121 session

8 8 Other customers include: Telecommunications industries, IT and Software development, medical device organisations, retail organisations, financial services, call centre, pharmaceutical, facility services, automotive, county councils. I have not requested their permission to use their names on promotional or material. Dymphna Ormond An experienced coach and is passionate about helping individuals to learn and grow within their roles and personally. Has a diploma in Life and Business Coaching which was accredited by the European Coach Institute 2005 Has received coach supervision to continuously develop her coaching skills Requests and receives feedback from clients to aid self-development and sharpen skills Always reviews and reflects on each coaching and training session to identify what has gone well, the reasons and what areas could be improved on, the reasons and how to improve them Has excellent listening and empathy skills creating an environment that is supportive and open to learning Is non-judgemental in all situations Is a practicing coach at all levels within an organisation: CEO, Directors, Managers, staff members. Dymphna has also lectured in the Cairnes Business School, NUI Galway, on Human Resource Development, Leadership and Change and Communications in Organisations