Multi-Agency. Safeguarding Adults Training. Quality Assurance Programme

Transcription

1 Multi-Agency Safeguarding Adults Training Quality Assurance Programme

2 Quality Assurance Statement Quality Standards Commissioning Agreement Evaluation Statement Multi-Agency Safeguarding Adults Training Quality Assurance Programme Evaluation Process Delegation Evaluation Trainer Evaluation/ Assessment Observation Venue Risk Assessment 2

3 Contents Page 1. Quality Assurance Statement 4 2. Quality Standards 4 3. Commissioning Agreement 5 4. Evaluation Statement 6 5. Evaluation Process 7 6. Delegate Evaluation 8 7. Trainer Evaluation/ Assessment 8 8. Observation 8 9. Venue Risk Assessment Appendix A Delegate Validation Form Appendix B Trainer Evaluation/ Assessment Form Appendix C Observation Form Appendix D Venue Risk Assessment Form 17 3

4 1. Quality Assurance Statement The St Helens Safeguarding Adults Board implemented a Quality Assurance framework for Safeguarding Adults training provision in December 2007 to raise standards and increase effectiveness. Recognising that Safeguarding Adults is a multi agency task, the framework has been designed to ensure that training determined, delivered and evaluated locally meets the established standards and agreed competencies. 2. Quality Standards Detailed below are the set of quality standards. Further information can be obtained from Denise Igglesden Training & Development Officer on Communication 1.1. Provide clear and good quality advice, guidance and information about Safeguarding Adults training and development opportunities with its link with NVQ s and occupational standards 2. Complaints 2.1. Seek to resolve all complaints about its services in an effective and timely manner, to incorporate the feedback received into the improvement of services and to make feedback mechanisms accessible to all citizens and customers 3. Course Design 3.1. Course content identified from the need and skill gap of the learners and designed to ensure increase in knowledge, understanding and practice whilst being response to the needs of individual learners 3.2. Content structured to promote effective and efficient learning and ensure understanding by individual learners 3.3. Training package to enable learning via a variety of methods, recognising the different ways in which learners learn 4. Delivery Process 4.1. Assist Managers and Supervisors to identify appropriate training needs fairly and consistently 4

5 4.2. Ensure staff are provided with information about training and development opportunities open to them 4.3. Seek to avoid the use of training venues where access is limited 4.4. Seek to ensure that where individuals have particular learning needs, these are met 4.5. Undertake initial screening, regular reviews and observations, both delivery and content, of training providers to ensure they are appropriately qualified and experienced 4.6. Monitor training activities and achievement of objectives and where appropriate action taken to revise future sessions 4.7. Provide certificates of attendance for all training courses 5. Evaluation 5.1. Effectively monitor and evaluate all training related activities working in partnership with training providers to ensure a high quality service is provided to learners 5.2. Keep a central database of all learners who have attended Safeguarding Adults training, which is audited to plan and target training courses 3. Commissioning Agreement As the Safeguarding Adults training is provided by multi-agencies, different contract and agreements will in place in individual organisations, however, each organisation has included the following in its training provider terms and conditions: 3.1 The Trainer will send a Curriculum Vitae (CV) detailing their experience and copies of qualification and instructor certificates to provide evidence that they are appropriately experienced and qualified to facilitate the requested training event(s). This CV will be then stored by the commissioning agency. 3.2 The Trainer will have personal indemnity insurance up to the value of 2m and provide a copy of their certificate and send updated copies as they are renewed. 3.3 The Provider will ensure recent and relevant case studies; data and examples are always used. 3.4 The Trainer provides copies of the lesson plan to the Commissioning Training & Development Officer prior to the session. 5

6 3.5 The Trainer commits to ensuring all delegates complete the supplied validation forms. 3.6 The Trainer will conduct a risk assessment on arrival at the venue using the St Helens Safeguarding Adults Board Venue Risk Assessment Form and immediately report any concerns that may prevent the event from taking place. The Trainer will continue to monitor the safety of the environment during the event and report any concerns to the Commissioning Officer. 3.7 The Provider will give out the following information at the beginning of an event: fire and evacuation procedures, breaks, arrangements for refreshments, facilities and toilets, confidentiality, whistle blowing, course timings, aims and objectives and an introduction of themselves and their organisation and explain why they are appropriately qualified to facilitate the session. 3.8 The Trainer will facilitate an icebreaker appropriate to the length and content of the session to ensure the participants feel comfortable and to create a welcoming and safe environment, taking responsibility for the welfare and well being of the attendees whilst they are facilitating the session. 3.9 The Trainer will not disclose or discuss any of the situations or conversations that arise during training to anyone outside of the training event, except if there are concerns about activities, practice or the safety of an individual, in which case, the Trainer will report their concerns to the Commissioning Officer immediately The Trainer will provide all delegates with signed Certificates of attendance using the St Helens Safeguarding Adults Board Certificates, provided by the Commissioning Officer. 4. Evaluation Statement Appropriate evaluation of learning is critical to ensure training provided is the most suitable and of an excellent standard. Evaluation takes place at two levels: Level 1 is concerned with the impact of the training in the workplace, particularly on individual or team behaviour. Evaluation at this level measures knowledge acquired, concepts and values understood, skills gained or improved, attitudes changed, or a mixture of all, which leads to changed practice in the workplace. Level 2 evaluation is concerned with the effectiveness of the overall training effort as measured by quality audits, policy reviews, costbenefit analysis, monitoring of departmental qualification profiles, user and carer feedback. 6

7 5. Evaluation Process 1 Before attending a training session Responsibility When 1.1 Discuss the learning needs and agree the best way of achieving these Learner and their Manager Supervision 1.2 Check needs against the course objectives as detailed on the plan Manager Prior to booking Learner onto session 2 On the day of the session Responsibility When 2.1 Discuss the learning needs and desired outcomes Facilitator Start of the session 2.2 Discuss and check understanding Facilitator During the session 2.3 Assess learning Facilitator At the end of the session 2.4 Ask if the Learners needs have been met Facilitator At the end of the session 2.5 Complete session Validation Learner At the end of the session 2.6 Complete facilitator evaluation/ assessment Facilitator At the end of the session 3 Within 6 week of the session taking place Responsibility When 3.1 Discuss the outcomes of the session and how these will be put into practice Learner and their Manager Supervision 3.2 Review the session via validation and facilitator evaluation forms Commissioning Officer months after the session Responsibility When 4.1 Assessment of skills and competency applied to work practice Manager Observations and Supervisions 4.2 Review of sessions taken place and learning is taking place Training & Communication Sub Group At 6 weekly meetings 5 Annually Responsibility When 5.1 Teams to review training and its impact on achieving team targets Team Managers Team meetings 5.2 Appraisals take place to review competency, skills and knowledge 5.3 Report of annual training to include statistics and objectives met Manager Training & Development Officer Annual Appraisal April for previous year 7

8 6. Delegate Evaluation Delegates evaluate the training session through the validation of an agreed set of training objectives, which are standardised across all training providers. This also provides delegates with the opportunity to give general feedback including the venue and level of information provided prior to training. This is carried out via validation forms completed at the end of the training session. These forms are then inputted onto a central database and the information is used to produce a validation report for the session, which gives a percentage score for learning rate of the delegates. All of the training sessions are reported to the St. Helens Safeguarding Adults Board Training and Communication Sub-Committee and where appropriate, action is then taken to revise the programme for future events. A copy of the validation form used for the St. Helens Multi-Agency Safeguarding Adults Foundation session can be found in Appendix A of this Quality Assurance Programme. 7. Trainer Evaluation/ Assessment All Trainers delivering St. Helens Multi-Agency Safeguarding Adults programmes complete a standard document, which highlights any issues that may have arisen during the training session. This is completed at the end of each training session and is returned to the Training & Development Officer at St Helens Council who is responsible for Safeguarding Adults training programmes. The Commissioning Training & Development Officer resolves any issues and if necessary these are taken to the St. Helens Safeguarding Adults Board Training and Communication Sub-Committee for discussion. An example copy of a Trainer evaluation/ assessment form can be found in Appendix B of this Quality Assurance Programme. 8. Observation In order to ensure the continuing standards of Safeguarding Adults training delivery, the St. Helens Safeguarding Adults Board Training and Communication Sub-Committee carry out regular training observations. Trained observers from the organisations representing the St Helens Safeguarding Adults Board will carry these out. The observations look at both delivery and content to ensure is appropriateness and suitability for the needs of the delegates. Feedback is given to the individual trainers and reported to the St. Helens Safeguarding Adults Board Training and Communication Sub-Committee. 8

9 A copy of the Training Observation form can be found in Appendix C of this Quality Assurance Programme. 9. Venue Risk Assessment All venues used in the delivery of the St Helens Safeguarding Adults Board training programmes are subject to an annual risk assessment. In addition to this, trainers are asked to complete a further assessment on the day of the training to ensure it remains a suitable training environment. This is then returned to the Commissioning Training & Development Officer. A copy of the Venue Risk Assessment form can be found in Appendix D. 9

10 Appendix A Delegate Validation Form Training Course Validation Form Safeguarding Adults Foundation Date This event should have enabled Low High participants to: Identify different safeguarding adults Scenarios State procedures to follow in the event of disclosure in Safeguarding Adults List a range of situations that abuse can Occur Report any situation of abuse and take appropriate action Please give reasons for your score: Please turn over 10

11 Please rate your own effort during this event: Low High Please give reasons for your score: Please make any further comments you wish about the course e.g. appropriateness and quality of venue (including refreshments), joining instructions etc. Name: (print) Department: Signed: Date: Thank you for taking the time to complete this form. It will help us to ensure that all the training we provide is of high quality. 11

12 Appendix B Trainer Evaluation/ Assessment Form Training Course Facilitator Assessment Form Safeguarding Adults Foundation Date Facilitator s Name Please rate how well you think this training session enabled participants to: Low High Identify different safeguarding adults Scenarios State procedures to follow in the event of disclosure in Safeguarding Adults List a range of situations that abuse can Occur Report any situation of abuse and take appropriate action Please give reasons for your score: Please turn over 12

13 Where any issues or concerns raised during the session that needs to be addressed? Yes No If yes, please comment: Was the venue suitable for the event considering Health & Safety, access, comfort location, refreshment and lunch (if provided)? Yes No If yes, please comment: Do you have any issues relating to the administration of the training session that you wish to raise, or do you have any suggestions of things we could improve? Yes No If yes, please comment: Name: (print) Signed: Date: Thank you for taking the time to complete this form. 13

14 Appendix C Observation Form Training Course Facilitator Assessment Form Preparation: Safeguarding Adults Foundation Date Facilitator s Name Observers Name Was an attendance register taken? Yes No Was the location/ room/ layout suitable for the activity? Yes No Was all appropriate equipment in place and serviceable? Yes No Were all appropriate aids and resources on hand? Yes No Introduction: Was housekeeping covered at the start of the session? Yes No Were Health & Safety considerations covered? Yes No Were the aims and objectives of the session introduced clearly so that all learners understood them? Yes No Was the session linked to any previous or future sessions? Yes No Were any latecomers brought into the session appropriately? Yes No During the session, did the Trainer: 14

15 Involve all learners? Yes No Encourage learners to participate throughout the session? Yes No Encourage learners to ask questions? Yes No Confirm learners understanding through clearly phrased questions? Yes No Have a variety of activities? Yes No Minimise (when possible) long periods of trainer talking? Yes No Hold the attention of learners? Yes No Make adjustments to the lesson plan if necessary to ensure learners understood? Yes No Have clear and legible materials that enhance the session? Yes No Use materials to avoid bias/ stereotyping and present positive image? Yes No Promote and encourage Equality & Diversity? Yes Take account of any individual learners needs? Yes No No Manner of delivery, did the Trainer: Show effective interaction with the learners? Yes No Show enthusiasm for the subject? Yes No Demonstrate good communication skills? Yes No Safeguarding Adults, did the Trainer: Use case studies to enhance learning? Yes No Relate to the local process and procedures? Yes No Use up to date statistics and legislation? Yes No Managing the environment, did the Trainer: 15

16 Ensure that learners used their time effectively? Yes No Have to handle or control any inappropriate learner behaviour? Yes No Feedback given and received, did the Trainer: Give timely and constructive feedback? Yes No Give sufficient time for discussion of further issues, concerns or needs? Yes No Seek feedback for their own development or for evaluation for the session? Yes No Conclusion, did the Trainer: Re-visit the aims and objectives of the session and ensure the session did meet these? Yes No Provide a validation for learners to complete? Yes No Assess the learning acquired and how it would be applied in the workplace? Yes No Session strengths, please comment Session weaknesses, please comment Name: (print) Signed: Date: Thank you for taking the time to complete this form. 16

17 Appendix D Venue Risk Assessment Form Venue Risk Assessment Form Safeguarding Adults Foundation Date Venue Name To ensure a venue is safe and without risk to attendees or tutor, arrangements will be checked against the brief list below. The trainer shall resolve any minor issues where possible and record any significant issues to be forwarded to the Commissioning Officer for corrective action to be taken. To be completed prior to start of session. Have apparent risks been minimised inside the training room? (covers for trailing cables, removal of broken chairs, no sharp edges, no height obstructions, etc) Yes No Is there suitable means to call for emergency help? (are local staff on hand, is there a mobile phone black spot, access to landline, etc) Yes No Are local fire evacuation procedures displayed with meeting point known? (Tutor to inform learners of emergency routes) Yes No Are there enough electrical points for the amount of training equipment? (Do a visual check, if not ask venue for extension leads, etc. Do not overload plug sockets) Yes No Does electrical equipment provided by the Commissioning Officer or venue have a current PAT test label? (visual check) Yes No Will heating and ventilation levels remain comfortable for the session? (can windows be opened, are portable heaters provided, etc) Yes No 17

18 Denise Igglesden Training & Development Officer