LEAD CONFLICT RESOLUTION
|
|
- Warren Lee
- 5 years ago
- Views:
Transcription
1 LEAD CONFLICT RESOLUTION 2012 Joanna Roop TOPICS OF DISCUSSION 2 Become more aware of signs of workplace conflict Recognize the negative impact conflict has on you, your organization, and others Recognize that you have a responsibility to resolve conflicts when they occur Learn and practice a C.A.L.M. approach to conflict resolution C.A.L.M. 3 Four steps: Clarify the issue Address the problem Listen to the other side Manage your way to resolution
2 4 Conflict is inherently bad and unhealthy. 5 Conflict doesn t occur that often in the workplace. 6 Conflict is always a matter of right vs. wrong.
3 7 Conflicts are the result of clashing personalities. 8 Conflict is most prevalent in crisis situations. 9 Most conflicts resolve themselves over time.
4 10 People usually know when they ve disturbed someone else. 11 Conflicts only impact the disputing parties. 12 Resolving employee conflict is management s responsibility.
5 13 Conflicts continue mostly because of stubbornness and a lack of caring. 14 VIDEO Take notes on page 5 of your workbook. ONE VIEW OF CONFLICT 15 Conflict is inevitable, but combat is optional. ~Max Lucado, theologian
6 COMMON CONFLICT RESPONSES 16 Avoidance Maybe the problem will just go away. Poor me Anger Revenge Complain to anyone within earshot, except the person you have the problem with. Emotional outbursts that make everyone uncomfortable and solve nothing. Find ways to disturb the person who has disturbed you by getting even or even sabotaging their performance or reputation. 17 C A L M Clarify the issue Address the problem Listen to the other side Manage your way to resolution 18 C Clarify the issue A Address the problem L Listen to the other side M Manage your way to resolution
7 : CLARIFY THE ISSUE 19 Primary Questions Conflict Clarification Questions 1. What am I upset about? In specific behavioral terms, what actually happened? Who else is involved? What did they do? 2. What am I feeling: anger, hurt, frustration? Why? 3. Have I contributed to the problem? 4. Am I just overreacting? If so, why? : CLARIFY THE ISSUE 20 Primary Questions Conflict Clarification Questions 5. In terms of actions and relationships, what are my desires for an outcome to this conflict? What will successful resolution look like? 6. If I were the other person involved in this situation, how would I want to be approached and dealt with? 21 : CLARIFY THE ISSUE Secondary Questions Conflict Clarification Questions 7. Where was the other person coming from? Could they in fact have been motivated by good intentions? 8. Has this happened before, or is this the first time?
8 : CLARIFY THE ISSUE 22 Secondary Questions Conflict Clarification Questions 9. How does this affect you and your work? Are others impacted? If so, how? 10.When dealing with this, what can you do to increase your chances of getting results you want? What counter-productive behaviors do you need to avoid? 23 C Clarify the issue A Address the problem L Listen to the other side M Manage your way to resolution : ADDRESS THE PROBLEM 24 Opening Issue Description Exactly what happened How it made you feel Negative impacts of the situation
9 : ADDRESS THE PROBLEM 25 Other things to remember: 1. Have a walk-in strategy. Practice what you plan to say. 2. Don t repeat what co-workers have said. This is between the two of you. 3. Keep in mind: the goal is not to win an argument, but to reach a respectful, collaborative result. 26 C Clarify the issue A Address the problem L Listen to the other side M Manage your way to resolution : LISTEN TO THE OTHER SIDE 27 Give the other person your TOTAL ATTENTION. NEVER interrupt. Ask questions for clarification. Paraphrase what you ve heard. SHOW that you re listening. Use POSITIVE body language.
10 28 C Clarify the issue A Address the problem L Listen to the other side M Manage your way to resolution 29 : MANAGE YOUR WAY TO RESOLUTION Gain agreement that a problem exists. Identify each other s concerns and needs. Explore win-win solutions. Agree on a course of action. Determine how to handle missteps. Close on a positive note. NO TIME TO PLAN! 30 Stop, breathe, and think. Acknowledge the conflict. Buy some time (then do CALM). Take it elsewhere. Keep it respectful.
11 31 Clarify the issue Address the problem Listen to the other person Manage your way to a resolution When Conflict Happens Thank you for being part of the workshop!
What to Do When Conflict Happens
PREVIEW GUIDE What to Do When Conflict Happens Table of Contents: Sample Pages from Leader s Guide and Workbook..pgs. 2-15 Program Information and Pricing.. pgs. 16-17 BACKGROUND INTRODUCTION Workplace
More informationRed Flags of Conflict
CONFLICT MANAGEMENT Introduction Webster s Dictionary defines conflict as a battle, contest of opposing forces, discord, antagonism existing between primitive desires, instincts and moral, religious, or
More informationHow we look into complaints What happens when we investigate
How we look into complaints What happens when we investigate We make final decisions about complaints that have not been resolved by the NHS in England, UK government departments and some other UK public
More informationEffectively Resolving Conflict in the Workplace
Effectively Resolving Conflict in the Workplace Presented by: Jordan Rodney June 2016 What Do You See in This Picture? What Do You See in This Picture? What Do You See in This Picture? What Do You See
More informationWhy Pay Attention to Race?
Why Pay Attention to Race? Witnessing Whiteness Chapter 1 Workshop 1.1 1.1-1 Dear Facilitator(s), This workshop series was carefully crafted, reviewed (by a multiracial team), and revised with several
More informationCoping with Crisis Helping Children With Special Needs
Traumatic Loss Coalitions for Youth Phone: 732-235-2810 Fax: 732-235-9861 http://ubhc.rutgers.edu/tlc Coping with Crisis Helping Children With Special Needs Tips for School Personnel and Parents * National
More informationRESOLVING CONFLICTS IN THE OFFICE
ERI Safety Videos Videos for Safety Meetings 2707 RESOLVING CONFLICTS IN THE OFFICE Leader s Guide 2007 Marcom Group Ltd. Background Conflict in the workplace is inevitable. Anytime two or more individuals
More informationPREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL
1 PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL IMPORTANCE OF THE SPEAKER LISTENER TECHNIQUE The Speaker Listener Technique (SLT) is a structured communication strategy that promotes clarity, understanding,
More informationSection 1: Basic Principles and Framework of Behaviour
Section 1: Basic Principles and Framework of Behaviour Section 1 Basic Principles and Framework of Behaviour 1. BASIC PRINCIPLES AND FRAMEWORK OF BEHAVIOUR Introduction Children experiencing behavioural
More informationThe Foundations of Interpersonal Communication
L I B R A R Y A R T I C L E The Foundations of Interpersonal Communication By Dennis Emberling, President of Developmental Consulting, Inc. Introduction Mark Twain famously said, Everybody talks about
More informationMENTORING. Tips, Techniques, and Best Practices
MENTORING Tips, Techniques, and Best Practices This paper reflects the experiences shared by many mentor mediators and those who have been mentees. The points are displayed for before, during, and after
More informationMastering Team Skills and Interpersonal Communication. Copyright 2012 Pearson Education, Inc. publishing as Prentice Hall.
Chapter 2 Mastering Team Skills and Interpersonal Communication Chapter 2-1 Communicating Effectively in Teams Chapter 2-2 Communicating Effectively in Teams Collaboration involves working together to
More informationPresented by The Solutions Group
Presented by The Solutions Group Email communication Non-verbal messages Listening skills The art of asking questions Checking for understanding Is email the appropriate communication method for your message?
More informationHow to Take Accurate Meeting Minutes
October 2012 How to Take Accurate Meeting Minutes 2011 Administrative Assistant Resource, a division of Lorman Business Center. All Rights Reserved. It is our goal to provide you with great content on
More informationTeacher Loses Job After Commenting About Students, Parents on Facebook
Teacher Loses Job After Commenting About Students, Parents on Facebook By KI MAE HEUSSNER (@kheussner) and DALIA FAHMY Aug. 19, 2010 1Facebook users take note: If you want to keep your job, you're better
More informationHow to Stay COOL When Things Heat UP!
How to Stay COOL When Things Heat UP! 2 Essential communication skills 3 Focus on a specific situation 4 Pieces of the process 5 Reduce the differences improve communication 6 Keep your cool! 7 Take care
More informationHow To Take Control In Your Classroom And Put An End To Constant Fights And Arguments
How To Take Control In Your Classroom And Put An End To Constant Fights And Arguments Free Report Marjan Glavac How To Take Control In Your Classroom And Put An End To Constant Fights And Arguments A Difficult
More informationCritical Thinking in the Workplace. for City of Tallahassee Gabrielle K. Gabrielli, Ph.D.
Critical Thinking in the Workplace for City of Tallahassee Gabrielle K. Gabrielli, Ph.D. Purpose The purpose of this training is to provide: Tools and information to help you become better critical thinkers
More informationRESOLVING CONFLICT. The Leadership Excellence Series WHERE LEADERS ARE MADE
RESOLVING CONFLICT The Leadership Excellence Series WHERE LEADERS ARE MADE RESOLVING CONFLICT The Leadership Excellence Series TOASTMASTERS INTERNATIONAL P.O. Box 9052 Mission Viejo, CA 92690 USA Phone:
More informationIdentify strategies to use with a difficult customer.
Human Relations: Difficult Customer 4H 1 Student name: Date: Identify strategies to use with a difficult customer. Objectives: A. Identify the common types of difficult customers. B. Explain the causes
More informationE C C. American Heart Association. Basic Life Support Instructor Course. Updated Written Exams. February 2016
E C C American Heart Association Basic Life Support Instructor Course Updated Written Exams Contents: Exam Memo Student Answer Sheet Version A Exam Version A Answer Key Version B Exam Version B Answer
More informationHow to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102.
How to make an A in Physics 101/102. Submitted by students who earned an A in PHYS 101 and PHYS 102. PHYS 102 (Spring 2015) Don t just study the material the day before the test know the material well
More informationEND TIMES Series Overview for Leaders
END TIMES Series Overview for Leaders SERIES OVERVIEW We have a sense of anticipation about Christ s return. We know he s coming back, but we don t know exactly when. The differing opinions about the End
More informationSection 7, Unit 4: Sample Student Book Activities for Teaching Listening
Section 7, Unit 4: Sample Student Book Activities for Teaching Listening I. ACTIVITIES TO PRACTICE THE SOUND SYSTEM 1. Listen and Repeat for elementary school students. It could be done as a pre-listening
More informationFundraising 101 Introduction to Autism Speaks. An Orientation for New Hires
Fundraising 101 Introduction to Autism Speaks An Orientation for New Hires May 2013 Welcome to the Autism Speaks family! This guide is meant to be used as a tool to assist you in your career and not just
More informationESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER
ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER WWW.GAMINGCENTREOFEXCELLENCE.CA TABLE OF CONTENTS Essential Skills are the skills people need for work, learning and life. Human Resources and Skills Development
More informationOccupational Therapy and Increasing independence
Occupational Therapy and Increasing independence Kristen Freitag OTR/L Keystone AEA kfreitag@aea1.k12.ia.us This power point will match the presentation. All glitches were worked out. Who knows, but I
More informationHentai High School A Game Guide
Hentai High School A Game Guide Hentai High School is a sex game where you are the Principal of a high school with the goal of turning the students into sex crazed people within 15 years. The game is difficult
More informationWhat Am I Getting Into?
01-Eller.qxd 2/18/2004 7:02 PM Page 1 1 What Am I Getting Into? What lies behind us is nothing compared to what lies within us and ahead of us. Anonymous You don t invent your mission, you detect it. Victor
More informationHow Remarkable People Show Others They Care and Keep It Simple
Promise Council Pilot Lesson Re 3 markable for Teens How Remarkable People Show Others They Care and Keep It Simple Table of Contents: PREPARING TO FACILITATE... 2 LESSON OVERVIEW... 4 MATERIALS PREPARATION
More informationThe Giver Reading Questions
The Giver Reading Questions Name Chapters 1-5 (pages 1-39) DIRECTIONS: Answer the following questions with 1-2 complete sentences. Try to use specific details from the book to support your answers. Some
More informationBehavior List. Ref. No. Behavior. Grade. Std. Domain/Category. Social/ Emotional will notify the teacher when angry (words, signal)
1 4455 will notify the teacher when angry (words, signal) 2 4456 will use appropriate language to ask for help when frustrated 3 4457 will use appropriate language to tell a peer why he/she is angry 4
More informationSocial and Emotional Learning Talking Points - November 2011
Social and Emotional Learning Talking Points - November 2011 Austin lsd, in collaboration with the Collaborative for Academic, Social, and Emotional Learning (CASEL), has been awarded a grant from the
More informationWriting Center Workshops (Must choose at least one)
Writing Center Workshops (Must choose at least one) Winning Essays for Scholarships and Graduate School Admission When: Monday, September 8 th and November 10 th from 3:00 p.m. until 4:00 p.m. Wednesday,
More information- SAMPLE ONLY - PLEASE DO NOT COPY
Copyright 2015 by Center for Work Ethic Development, LLC. All rights reserved. The Center for Work Ethic Development, The A Game, and Bring Your A Game to Work are registered trademarks of Center for Work
More informationPart I. Figuring out how English works
9 Part I Figuring out how English works 10 Chapter One Interaction and grammar Grammar focus. Tag questions Introduction. How closely do you pay attention to how English is used around you? For example,
More informationChapter 5: TEST THE PAPER PROTOTYPE
Chapter 5: TEST THE PAPER PROTOTYPE Start with the Big Three: Authentic Subjects, Authentic Tasks, and Authentic Conditions The basic premise of prototype testing for usability is that you can discover
More informationP-4: Differentiate your plans to fit your students
Putting It All Together: Middle School Examples 7 th Grade Math 7 th Grade Science SAM REHEARD, DC 99 7th Grade Math DIFFERENTATION AROUND THE WORLD My first teaching experience was actually not as a Teach
More informationINTRODUCTION TO TEAM & TEAM DYNAMIC
INTRODUCTION TO TEAM & TEAM DYNAMIC Haslinda Sutan Ahmad Nawi Faculty of Computer Science and Information Technology Universiti Selangor, Selangor, Malaysia Introduction to Team Team is a group of people
More information2014 Free Spirit Publishing. All rights reserved.
Elizabeth Verdick Illustrated by Marieka Heinlen Text copyright 2004 by Elizabeth Verdick Illustrations copyright 2004 by Marieka Heinlen All rights reserved under International and Pan-American Copyright
More informationWhat s in Your Communication Toolbox? COMMUNICATION TOOLBOX. verse clinical scenarios to bolster clinical outcomes: 1
COMMUNICATION TOOLBOX Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD www.argusinstitute.colostate.edu What s in Your Communication Toolbox? Throughout this communication series, we have built a toolbox of
More informationGetting a Sound Bite Across. Heather Long, MD ACMT Annual Scientific Meeting Clearwater, FL March 28, 2015
Getting a Sound Bite Across Heather Long, MD ACMT Annual Scientific Meeting Clearwater, FL March 28, 2015 How to be an effective science communicator Distill your message Make your message effective Be
More informationBISHOP BAVIN SCHOOL POLICY ON LEARNER DISCIPLINE AND DISCIPLINARY PROCEDURES. (Created January 2015)
BISHOP BAVIN SCHOOL POLICY ON LEARNER DISCIPLINE AND DISCIPLINARY PROCEDURES 1. Introduction (Created January 2015) There are many factors and applicable legislation that need to be considered in the application
More informationLearning to Lead. Training Leader s Guide. Produced by Media Partners Corporation Seattle, Washington
THE FRONT OF THE CLASS Learning to Lead Training Leader s Guide Produced by Media Partners Corporation 1-800-408-5657 Seattle, Washington It is a violation of the law to copy any part of the videotape
More informationPair Programming. Spring 2015
CS4 Introduction to Scientific Computing Potter Pair Programming Spring 2015 1 What is Pair Programming? Simply put, pair programming is two people working together at a single computer [1]. The practice
More informationSchool Complaints Policy
Mrs Bland s Infant and Nursery School : Procedure Document Name of Policy: Status: Links to other policies: School Complaints Procedure Recommended other School Complaints Policy Content: Committee responsible
More informationGrade 6: Module 2A: Unit 2: Lesson 8 Mid-Unit 3 Assessment: Analyzing Structure and Theme in Stanza 4 of If
Grade 6: Module 2A: Unit 2: Lesson 8 Mid-Unit 3 Assessment: Analyzing Structure and This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Exempt third-party
More informationGOLDEN AREAS: classroom management
This paper can be used providing cite the original source and the web page. All the information in this web www.golden5.org, is subject to copyright classroom management Maria Jose Lera, Knud Jensen and
More informationTemper Tamer s Handbook
Temper Tamer s Handbook Training School Psychologists to Be Experts in Evidence Based Practices for Tertiary Students with Serious Emotional Disturbance/Behavior Disorders US Office of Education 84.325K
More informationFAQ: The 4Rs and Social & Emotional Learning
Morningside Center for Teaching Social Responsibility 475 Riverside Drive, Suite 550, New York NY 10115 / 212-870-3318 / www.morningsidecenter.org FAQ: The 4Rs and Social & Emotional Learning What is The
More informationGETTING POSITIVE NEWS COVERAGE
IBTTA 2015 WEBINAR SERIES 201 Media Training GETTING POSITIVE NEWS COVERAGE This session was created by Singer Communications for IBTTA for internal IBTTA use only Why PR? Increases visibility Gets your
More informationIntroduction TO CONFLICT Management
Introduction TO CONFLICT Management I M P R O V I N G P E R F O R M A N C E U S I N G T H E T K I KENNETH W. THOMAS INTRODUCTION If you recently took the Thomas-Kilmann Conflict Mode Instrument (TKI),
More informationHIDDEN RULES FOR OFFICE HOURS W I L L I A M & M A R Y N E U R O D I V E R S I T Y I N I T I A T I V E
HIDDEN RULES FOR OFFICE HOURS W I L L I A M & M A R Y N E U R O D I V E R S I T Y I N I T I A T I V E WHAT ARE OFFICE HOURS? An opportunity to discuss with your instructor any special needs or challenges
More informationCDTL-CELC WORKSHOP: EFFECTIVE INTERPERSONAL SKILLS
1 CDTL-CELC WORKSHOP: EFFECTIVE INTERPERSONAL SKILLS Facilitators: Radhika JAIDEV & Peggie CHAN Centre for English Language Communication National University of Singapore 30 March 2011 Objectives of workshop
More informationSUPPORTING AND EDUCATING TRAUMATIZED STUDENTS. CSSP Conference 2014 Barb Bieber
SUPPORTING AND EDUCATING TRAUMATIZED STUDENTS CSSP Conference 2014 Barb Bieber IS TRAUMA AN EPIDEMIC? It s widespread - affecting more than 20% of the population It s effects are far-reaching It s influences
More informationPresentation skills. Bojan Jovanoski, project assistant. University Skopje Business Start-up Centre
Presentation skills Bojan Jovanoski, project assistant University Skopje Business Start-up Centre Let me present myself Bojan Jovanoski Project assistant / Demonstrator Working in the Business Start-up
More informationAgree to volunteer at least six days in each calendar year ( (a)(8));
STEP 1: Meet the qualifications in accordance with Maryland Rule 17-304(a) and District Court ADR Office policy At least 21 years of age, and at least 40 hour of Basic (beginning) Mediation Training (BMT);
More informationPsychology and Language
Psychology and Language Psycholinguistics is the study about the casual connection within human being linking experience with speaking and writing, and hearing and reading with further behavior (Robins,
More informationThe Success Principles How to Get from Where You Are to Where You Want to Be
The Success Principles How to Get from Where You Are to Where You Want to Be Life is like a combination lock. If you know the combination to the lock... it doesn t matter who you are, the lock has to open.
More informationGraduation Party by Kelly Hashway
Chris hauled the last folding chair up from the basement. He set it out on the deck and poured himself a glass of lemonade from the pitcher on the card table. Christopher, that s for the party, his mother
More informationClient Psychology and Motivation for Personal Trainers
Client Psychology and Motivation for Personal Trainers Unit 4 Communication and interpersonal skills Lesson 4 Active listening: part 2 Step 1 Lesson aims In this lesson, we will: Define and describe the
More informationPractice Learning Handbook
Southwest Regional Partnership 2 Step Up to Social Work University of the West of England Holistic Assessment of Practice Learning in Social Work Practice Learning Handbook Post Graduate Diploma in Social
More informationCLASSROOM PROCEDURES FOR MRS.
CLASSROOM PROCEDURES FOR MRS. BURNSED S 7 TH GRADE SCIENCE CLASS PRIDE + RESPONSIBILTY + RESPECT = APRENDE Welcome to 7 th grade Important facts for Parents and Students about my classroom policies Classroom
More informationThe Flaws, Fallacies and Foolishness of Benchmark Testing
Benchmarking is a great tool for improving an organization's performance...when used or identifying, then tracking (by measuring) specific variables that are proven to be "S.M.A.R.T." That is: Specific
More informationPractice Learning Handbook
Southwest Regional Partnership 2 Step Up to Social Work University of the West of England Holistic Assessment of Practice Learning in Social Work Practice Learning Handbook Post Graduate Diploma in Social
More informationhigh writing writing high contests. school students student
Writing contests for high school students. It provides exercisesto practiset he stagesi ndividually (Appendix. In high cases, writing, you writing be asked to school on a high For or to Tsudents For contests..
More informationKindergarten Lessons for Unit 7: On The Move Me on the Map By Joan Sweeney
Kindergarten Lessons for Unit 7: On The Move Me on the Map By Joan Sweeney Aligned with the Common Core State Standards in Reading, Speaking & Listening, and Language Written & Prepared for: Baltimore
More informationBy Merrill Harmin, Ph.D.
Inspiring DESCA: A New Context for Active Learning By Merrill Harmin, Ph.D. The key issue facing today s teachers is clear: Compared to years past, fewer students show up ready for responsible, diligent
More informationCAMP 4:4:3. Supplemental Tools
CAMP 4:4:3 Facilitator s Guide Supplemental Tools A Guide for KWConnect Subscribing Market Centers Table of Contents CAMP 4:4:3 on KWConnect... 2 Testing your Technology... 2 Logging on to KWConnect...
More informationEMPLOYEE DISCRIMINATION AND HARASSMENT COMPLAINT PROCEDURE
NEPN/NSBA CODE: ACAB-R EMPLOYEE DISCRIMINATION AND HARASSMENT COMPLAINT PROCEDURE The School Committee has adopted this procedure in order to provide a method of prompt and equitable resolution of employee
More informationThreat Assessment in Virginia Public Schools: Model Policies, Procedures, and Guidelines
Threat Assessment in Virginia Public Schools: Model Policies, Procedures, and Guidelines 2013 Virginia Department of Criminal Justice Services www.dcjs.virginia.gov Table of Contents INTRODUCTION... 1
More informationInstructional Supports for Common Core and Beyond: FORMATIVE ASSESMENT
Instructional Supports for Common Core and Beyond: FORMATIVE ASSESMENT Defining Date Guiding Question: Why is it important for everyone to have a common understanding of data and how they are used? Importance
More informationUnderstanding and Changing Habits
Understanding and Changing Habits We are what we repeatedly do. Excellence, then, is not an act, but a habit. Aristotle Have you ever stopped to think about your habits or how they impact your daily life?
More informationCourse Evaluations at East Texas Baptist University. Jessica L. Powell. East Texas Baptist University. Honors Project
Running head: ETBU COURSE EVALUATIONS 1 Course Evaluations at East Texas Baptist University Jessica L. Powell East Texas Baptist University Honors Project Supervisor: Dr. Mary Thompson-Price Other Committee
More informationFOR TEACHERS ONLY. The University of the State of New York REGENTS HIGH SCHOOL EXAMINATION. ENGLISH LANGUAGE ARTS (Common Core)
FOR TEACHERS ONLY The University of the State of New York REGENTS HIGH SCHOOL EXAMINATION CCE ENGLISH LANGUAGE ARTS (Common Core) Wednesday, June 14, 2017 9:15 a.m. to 12:15 p.m., only SCORING KEY AND
More informationData Structures and Algorithms
CS 3114 Data Structures and Algorithms 1 Trinity College Library Univ. of Dublin Instructor and Course Information 2 William D McQuain Email: Office: Office Hours: wmcquain@cs.vt.edu 634 McBryde Hall see
More informationWELCOME PATIENT CHAMPIONS!
WELCOME PATIENT CHAMPIONS! 1. MUTE YOUR COMPUTER 2. DIAL INTO THE CONFERENCE LINE: 1-866-814-9555 a. Conference code: 5695726185 3. If you have questions, use the chat box. We will get started soon. Facilitating
More informationMinistry of Education General Administration for Private Education ELT Supervision
Ministry of Education General Administration for Private Education ELT Supervision Reflective teaching An important asset to professional development Introduction Reflective practice is viewed as a means
More informationBSW Student Performance Review Process
BSW Student Performance Review Process Students are continuously evaluated in the classroom, the university setting, and field placements to determine their suitability for the social work profession.
More information2017 FALL PROFESSIONAL TRAINING CALENDAR
2017 FALL PROFESSIONAL TRAINING CALENDAR Date Title Price Instructor Sept 20, 1:30 4:30pm Feedback to boost employee performance 50 Euros Sept 26, 1:30 4:30pm Dealing with Customer Objections 50 Euros
More informationREFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS
INTERVENTION STRATEGIES FOR SCHOOL BUS DRIVERS REFERENCE GUIDE AND TEST PRODUCED BY VIDEO COMMUNICATIONS INTRODUCTION Special ed students, as well as regular ed students often exhibit inappropriate behavior.
More informationCreating a Working Alliance: Generic Interpersonal Skills and Concepts
Creating a Working Alliance: Generic Interpersonal Skills and Concepts by Bryan Hiebert, Ph.D. Division of Applied Psychology University of Calgary (2005-09-01) Hiebert, B. (2005). Creating a working alliance:
More informationTeam Dispersal. Some shaping ideas
Team Dispersal Some shaping ideas The storyline is how distributed teams can be a liability or an asset or anything in between. It isn t simply a case of neutralizing the down side Nick Clare, January
More informationEvidence-based Practice: A Workshop for Training Adult Basic Education, TANF and One Stop Practitioners and Program Administrators
Evidence-based Practice: A Workshop for Training Adult Basic Education, TANF and One Stop Practitioners and Program Administrators May 2007 Developed by Cristine Smith, Beth Bingman, Lennox McLendon and
More informationSolution Focused Methods RAYYA GHUL 2017
Solution Focused Methods RAYYA GHUL 2017 Starting Point If you want to build a ship, don t drum up the men to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and
More informationOUCH! That Stereotype Hurts Cultural Competence & Linguistic Training Summary of Evaluation Results June 30, 2014
OUCH! That Stereotype Hurts Cultural Competence & Linguistic Training Summary of Evaluation Results June 30, 2014 > Participant demographics > Pre/post/3-month evaluation of participant: - knowledge about
More informationBehaviors: team learns more about its assigned task and each other; individual roles are not known; guidelines and ground rules are established
Stages of Team Development Each team will experience all four stages of development. Not all teams will choose a leader. In that situation, the team must establish a collaborative process for getting through
More informationGrade 4. Common Core Adoption Process. (Unpacked Standards)
Grade 4 Common Core Adoption Process (Unpacked Standards) Grade 4 Reading: Literature RL.4.1 Refer to details and examples in a text when explaining what the text says explicitly and when drawing inferences
More informationPEPPERDINE UNIVERSITY THE GEORGE L. GRAZIADIO SCHOOL OF BUSINESS AND MANAGEMENT. ZHIKE LEI, Ph.D. BSCI 651- FEMBA BEHAVIOR IN ORGANIZATIONS
PEPPERDINE UNIVERSITY THE GEORGE L. GRAZIADIO SCHOOL OF BUSINESS AND MANAGEMENT ZHIKE LEI, Ph.D. BSCI 651- FEMBA BEHAVIOR IN ORGANIZATIONS Spring, 2017 TUESDAY 6 PM 10PM WEST LA CAMPUS SYLLABUS SYLLABUS
More informationSocratic Seminar (Inner/Outer Circle Method)
Socratic Seminar (Inner/Outer Circle Method) Why? Because, as Socrates said, The unexamined life is not worth living. Freedom of expression is essential to enlightenment, and it s high time many of you
More informationTHE FIELD LEARNING PLAN
THE FIELD LEARNING PLAN School of Social Work - University of Pittsburgh FOUNDATION FIELD PLACEMENT Term: Fall Year: 2009 Student's Name: THE STUDENT Field Liaison: Name of Agency/Organization: Agency/Organization
More informationStar Math Pretest Instructions
Star Math Pretest Instructions Renaissance Learning P.O. Box 8036 Wisconsin Rapids, WI 54495-8036 (800) 338-4204 www.renaissance.com All logos, designs, and brand names for Renaissance products and services,
More informationIntroductory Topic for Kindergarten: Questions, puzzlement and what is okay
Introductory Topic for Kindergarten: Questions, puzzlement and what is okay by Dr Sue Knight Topic objectives In the first Primary Ethics topic for Kindergarten, we aim to introduce students to some fundamental
More informationCritical Incident Debriefing in a Group Setting Process Debriefing
Critical Incident Debriefing in a Group Setting Process Debriefing BACKGROUND FOR OVERLAY OF PROCESS MODEL ONTO CISD Unevenness of outcomes using CISD Some clients get better Some get worse More complicated
More informationSTEPS TO EFFECTIVE ADVOCACY
Poverty, Conservation and Biodiversity Godber Tumushabe Executive Director/Policy Analyst Advocates Coalition for Development and Environment STEPS TO EFFECTIVE ADVOCACY UPCLG Advocacy Capacity Building
More informationTRAINING MANUAL FOR FACILITATORS OF RADIO LISTENING GROUPS
TRAINING MANUAL FOR FACILITATORS OF RADIO LISTENING GROUPS TABLE OF CONTENT Part I. INTRODUCTION TO THE TRAINING MANUAL 3 1. Introduction 3 2. The radio diary program 3 3. The radio listening group (RLG)
More informationHUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex. HCO BULLETIN OF 11 AUGUST 1978 Issue I RUDIMENTS DEFINITIONS AND PATTER
HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo All Auditors HCO BULLETIN OF 11 AUGUST 1978 Issue I RUDIMENTS DEFINITIONS AND PATTER (Ref: HCOB 15 Aug 69, FLYING RUDS) (NOTE:
More informationLesson Plan. Preliminary Planning
Lesson Plan Date: 01.20.15 Subject: Social Studies Grade Level: 7th Time Needed: 20 Mins. Preliminary Planning Topic/Central Focus: Examining the history and significance of the Day of the Dead Mexican
More informationOHIO HIGH SCHOOL ATHLETIC ASSOCIATION
OHIO HIGH SCHOOL ATHLETIC ASSOCIATION 4080 Roselea Place, Columbus, Ohio 43214 Phone: 614-267-2502 Fax: 614-267-1677 www.ohsaa.org January 23, 2009 TO: OHSAA Member School Superintendents, Principals and
More informationEnhancing Public Service with Customer Service
Introduction Enhancing Public Safety with Customer Service Based on Inspector Skills, by Stephen Van Note Why are we doing this Workshop? Inspector Skills book new from ICC What do you hope to take away
More information