MAN 336: Fall 2016 Organizational Behavior

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1 MAN 336: Fall 2016 Organizational Behavior Instructor Info Section Dr. Kristie Loescher 04990/ 9:30 /UTC Office: CBA 2.216/ Phone: Office hours: / 11:00a.m. to 12:00p.m. Thu 12:30p.m. to 1:30p.m. and by appointment TA: Noah Minor (noahaustinminor@gmail.com) Office: CBA (same as instructor) Office Hours: 12:30 to 1:30 p.m. and by appointment Prerequisites Credit or registration for BA 324 or BA324H Business Communication (or equivalent) Credit or registration for three semester hours of coursework in anthropology, psychology, or sociology Primary Textbook and Additional Readings Essentials of Organizational Behavior 13e by Robbins/Judge with my lab access card ISBN: (CUSTOM) Excerpts from Annual Edition: Business Ethics 27e by Teoro ISBN: Other required and optional readings may be provided as class handouts or on Canvas. Course Description This advanced survey course in organizational behavior is designed to give you exposure to essential theories and concepts for analyzing, understanding, and managing human behavior in organizations. In this course we will tie concrete organizational situations (as reflected in cases) to essential theories and effective management practices. During the semester we will investigate: Individual behavior in organizations, including personality, decision-making, personal networks, and ethics Interpersonal behavior, including teamwork, conflict, leadership, and power Organizational factors affecting behavior, including reward systems, culture, and organizational design Environmental factors such as diversity and change Course Objectives My goals for this course are to facilitate your ability to: 1. Manage individuals for high performance by developing your understanding of individual and interpersonal behavior, including your own, with a particular emphasis on ethical decision making 2. Manage groups for high performance by exposing you to theoretical and practical knowledge of group dynamics and effective team building 3. Understand how organizations use practices and policies to affect human behavior and create high performing and engaging workplaces 4. Apply organizational behavior theory to practice in the classroom and in your personal life as well as in organizations and in society 5. Build competency in working effectively with diverse individuals and groups, developing and enhancing organizational member and manager skills 6. Develop critical reasoning techniques for analyzing organizational situations and resolving problems. You will learn how to consider problems from multiple points of view and apply new ways of thinking to organizational and personal situations

2 From the Center for the Core Curriculum: This course carries the Ethics and Leadership flag. Ethics and Leadership courses are designed to equip you with skills that are necessary for making ethical decisions in your adult and professional lives. You should therefore expect a substantial portion of your grade to come from assignments involving ethical issues and the process of applying ethical reasoning to real-life situations. Grading The course grade will include the following components: Ethics Writing Assignments (2) 25% Team Project/Presentation 20% Exams (3) 50% In-class exercises 5% The course grade will be computed as follows. Class grade curves are generally avoided, assume exact score required for the listed grade (e.g is a B+; is an A-; no rounding). A and above Excellent - indicates mastery, professional level A B Good - respectable level for business environment B B C Average - marginal for business environment C C D Insufficient mastery - unacceptable for business environment D D F and below Unsatisfactory (Failing for Pass/Fail) Note on minimum passing requirements: the minimum requirement for passing this course is an overall grade of 60, the completion of all exams, and at least one of the required ethics writing assignments. Make sure you calculate the impact on your final grade of all missed classes. Assignment and exam grades will be posted on Canvas, and you are welcome to raise questions about potential data entry or calculation errors with me or the TA within one week of posting. However, the final grade assigned in the course is an informed and final evaluation and not open for discussion or negotiation. Any lobbying efforts (i.e. asking for a higher grade because you want one, need one, etc.) will not be tolerated. To respect each student s privacy, individual grades are never discussed over or phone. You may the TA with concerns about missing grades, but if you wish to verify a specific grade, you must see the TA or instructor in person. Attendance Policy You are given two (2) days of allowed absences for the semester. You are expected to manage these two days to cover all expected and unexpected class absences. If your absences exceed two days, a 1% deduction will be applied to your final grade per absence over two. Entering the classroom once the class has begun will be counted as a tardy. Two tardies will equal an absence. Arriving later than 15 minutes will count as an absence. Note that assignments are due at the beginning of class and will be counted as late (receiving a deduction of 5%) if they are turned in once class has started. Students with short-term personal or family emergencies should register their situation with UT s Student Emergency Services (SES) by calling Requests for assignment extensions, modifications, or emergency leaves must be approved by SES. Genuine emergencies and serious illness will be handled on a case-by-case basis as will MAN 336 Loescher Fall 2016 Page 2

3 accommodations for student athletes and seniors conducting job interviews. My flexibility will be determined, in part, by your standing in the class in terms of preparation and participation. The ONLY time a student can be exempt from this policy is for observance of a religious holy day (see University policies below) or in the case of exigent circumstances. Exigency is defined as any situation that causes you to become physically or emotionally unable to attend class, as judged and documented by the Office of the Dean of Students. If you think your physical illness or emotional duress might qualify as exigency, please request a letter from your doctor and make an appointment with Services for Students with Disabilities or the Counseling and Mental Health Center. I must receive an accommodation letter authorized by the Dean of Students in order for you to be exempt from the attendance policy. In-Class Exercises In-class exercises. There will be around 15 in-class/homework exercises that you will complete in class or by the due date listed on the syllabus. Since the major component of in-class activities are the in-class discussions, if you miss a class with a scheduled in-class activity, you cannot make it up or turn it in ahead of time. However, you may miss two (2) inclass exercises without grade penalty. Communication and attending office hours are the preferred methods of communication. Please consult the TA with questions regarding grades, attendance, lecture note copies, and other general class concerns. You may address any member of the teaching team (preferably in office hours) with questions regarding applying class topics in the real world, to discuss any personal management dilemmas, concerns, or issues. You are also welcomed and encouraged to come to my office hours to introduce yourself and chat. You can expect notices and individual communications from me and the TA via on a regular basis. It is your responsibility to check your regularly and to make sure that the correct address is on the university s system. Failure to check your is not an acceptable excuse. If you have any problems with , you must resolve them through the appropriate channels. Please put MAN 336 in the subject line of all s. s without this subject line risk not being seen or addressed. Please also include your full name at the end of your (particularly those of you without your name in your address). s to any member of the teaching team will be answered within 1 working day. Remember to consider the audience in your communication. Please keep s professional and polite; s with unprofessional/rude tone or content will not be answered and you may be required to meet individually with me. Lecture Policies Your questions and observations are welcome during lecture. Please feel free to ask for clarification if I am not making sense to you. You may also me with questions you would like addressed in the next lecture. If I determine you need more individual attention, I may ask that you see me after class or in office hours in order to meet your specific needs more appropriately. In an effort to create a classroom environment conducive to learning, please remember to follow these rules every day: 1. Silence all cell phones if you forget, turn it off quickly. Please do not send or receive texts, take any calls, or access the Internet once class has started. If you are expecting an important call, sit by an exit and step outside to take it. I may confiscate phones, tablets, or laptops used during class and deduct points from your preparation/ participation grade for continued abuse of this rule. 2. Laptops and tablets must be closed/turned off during lectures, class discussions, and student presentations. Please also put away all newspapers, books, and other materials not related to our class. Keeping your attention on activities in the classroom helps all of us stay engaged and maximizes the value of our limited class time together. 3. Avoid side conversations during lecture, discussion, and class activities, and while fellow students are asking questions. MAN 336 Loescher Fall 2016 Page 3

4 4. Treat your fellow students and professor with respect by being polite, considerate of each other s needs, and using inquiry more than advocacy in discussions: seek first to understand, then be understood (Stephen Covey) 5. Participate actively: In addition to regular attendance, you are expected to participate actively and professionally in the class. In this context, professionalism includes respecting others opinions, working together in a spirit of cooperation, being attentive in class (staying off all electronic devices), and actively listening to those who are speaking. Your communication with peers, the TAs, and with me must be respectful and appropriate. I expect you to be polite, to be considerate, and to demonstrate integrity. You can demonstrate your in-class participation skills by: Practicing focused attention during class both to what I am saying and to what your peers say. Remove the potential distraction of your electronic devices (e.g. put your phones in your backpack, so you aren t distracted by the vibrations of incoming texts). Use positive non-verbal communication to indicate your attention (eye contact, the occasional nod or smile). Students who repeat the same/similar question or comment already provided by me or by classmates may receive deductions to their participation grade. Actively and constructively participate in class. In the work place, it is the assertive, strong, and appropriate communicators who add value to meetings, are noticed by leadership, and promoted themselves to leadership positions. If this behavior is in conflict with your natural style, now is the time to begin to practice speaking up. Add value with your participation demonstrate critical thinking and analysis, separate facts from opinions/beliefs, be willing to test new ideas, raise questions, and participate in civilized debate around differing perspectives. Bring interesting, topical information to share with me and class. For example, attend campus lectures given by business leaders and share how their insights relate to course concepts, or share topical articles and videos on teams, leadership, business ethics, or other course concepts with the professor. Evaluate your contacts with others do you only talk to me to complain about an assignment or to give me an excuse for an absence? Is this the way you want to be remembered? By participating actively in class, asking thoughtful questions, and demonstrating your commitment to success, you will make a much better impression on me and on your future bosses. Behave professionally and show respect to your fellow classmates as well as the professor and any guest lecturers. See Lecture Policies for more information on what constitutes professional and respectful behavior. First impressions matter! It is much easier to maintain the impression of a participative student than to overcome a negative first impression. Exam Policies Please consult the calendar and establish that the exam dates/times will be possible with your schedule during the first day of class. You must take the exam with your section on the dates indicated in the class calendar. Make-ups or alternative test dates or times will be provided only for those with a documented emergency, illness, or required accommodation for students presenting me with a letter of accommodation from the Dean of Students SSD office. Use only allowed tools during exams. You are expected to bring #2 pencils, pens, highlighters, and erasers. No additional notes, books, headphones, or tools are allowed. Students who have English as their second language may bring a language dictionary (books only, no electronic). It will be inspected and should not include any notes, loose pages, or any additional course material/information. Please accept the responsibility of aggressively avoiding ANY behavior that may appear to be cheating. Keep your test papers in front of you and your eyes on your papers. Caps, hats, rags or any kind of head cover (with the exception of that worn daily as part of religious observance) are prohibited during exams. Should any exam proctor observe a student behaving in a way that arouses their suspicion, they may ask the student to move to the front of the classroom to complete the exam and will ask the student to speak with me after class. This is not an accusation, I will merely ask for an explanation of what was observed. I will refer any suspected violations to the Office of the Dean of Students for investigation. An 'F' in the course will be the recommended penalty in most cases of exam cheating or other scholastic dishonesty. MAN 336 Loescher Fall 2016 Page 4

5 General Class Policies Class preparation: Please make the time to read and review the text and case assignments prior to class. In our lectures and class discussions, I am assuming you have read the text and that my comments are supplemental and focused on applying the information. In assessing the participation portion of your grade, I pay particular attention to the questions, thoughts, discoveries, ideas, and insights you share with the class about what you've read Collaboration: Unless specifically stated otherwise, collaboration on individual assignments is prohibited. Any same or very similar work that is submitted by 2 or more students will be dealt with in the same manner as plagiarism. However, it is allowed and encouraged to have someone else review your paper and assist you in identifying technical errors. It remains your responsibility to fix those errors. Widely variant writing styles between regular assignments and exams will be investigated as potential violation of these collaboration rules. Grade questions (assignments): Any mathematical or grade posting mistakes can be addressed by contacting the TA. If you do not understand the reason you received a specific grade on any assignment, please come to office hours or make an appointment to talk with me about it. Since I teach back-to-back classes, I often will not always be able to discuss your question with you after class. Please do not take this personally, I am happy to discuss your work with you, but I want to be able to give you my complete focus. I can do that best in my office. If you understand the reason you received a grade, but honestly believe the grade should be reconsidered, take time to review my comments about your work and follow these instructions: a) Wait at least 24 hours after you received the grade, but no more than one week to talk to me about it. b) Schedule a meeting or attend office hours, bringing your graded original assignment to the meeting. c) Present your concerns and questions about your grade in a calm, professional manner during office hours or in an appointment with me (remember to take a tone of inquiry, help me understand. ). Late Work: All assignments are due at the beginning of class and will be counted late once the lecture begins. Please do not wait until the last minute to prepare and upload/print your assignments. Software and printer problems are not acceptable excuses for late work. Assignments turned in on the due date but after the class begins, will receive a 5% grade deduction. After the due date, I will accept late work during class until one week from when the assignment is due. All work turned in after the due date will receive a 10% per day grade reduction. Speaking Assignments: You have the opportunity in this class to build your presentation skills and receive feedback from both me and your peers. All presentations are expected to be original work and to follow the form and format described in the assignment instructions. Speaking evaluations consist of two areas: content (including use of graphical aids) and speaking ability (including verbal and physical delivery). In addition to my evaluation, you will also be evaluated by a randomly assigned group of your peers. Peer comments will be taken into account on my evaluation of your speech. Once a speaking date is assigned, this date will be treated like a test date and you may reschedule only with documentation of emergency or illness AND if the class calendar allows. You may exchange dates with another student/team, as long as both parties are agreeable. Writing Assignments: Assignments will be evaluated on both content and technical writing skills. Please note that following instructions is only the first part of a successful assignment. A maximum grade of 90 will be awarded to assignments that meet all criteria for content and technical correctness. Grades above 90 will be awarded for work that goes above and beyond the content/technical requirements. In addition to an assessment of how well you followed instructions, content evaluation will include how well your work deals with the business problem and/or answers the questions posed in the assignment, and how thoroughly you demonstrate integration of concepts presented in readings and text as well as by lecture and guest speakers. Technical writing evaluation will include correct spelling, grammar, and punctuation as well as appropriate business writing style. In business writing, the ability to edit your own work and to appropriately utilize peer editing to produce error free written communication is an essential competency. While one error might be overlooked by readers; the second will probably be noticed; and by the third error they are likely to conclude that the writer is careless, ignorant, or both. You want to give your ideas and opinions a chance to be appreciated! MAN 336 Loescher Fall 2016 Page 5

6 Students will be asked to upload required writing assignments to Canvas. I may use software designed to identify plagiarism from written and Internet sources as well as work submitted by fellow students. Team Assignments: All team members will receive the same grade on all aspects of team assignments except peer evaluation. Please note that the most successful team projects are developed by teams that take the time to get to know each other outside of class. By investing in these relationships, the work is completed more efficiently and effectively. Invariably, the reports and presentations reflect the strength of the team relationships. The components of the team assignment include: Team agreement 5% Project proposal 5% Status report(s) required, not graded Executive summary 10% Presentation 20% (all team members must speak) Final report 50% Peer Evaluation 10% Team evaluation. Feedback from your teammates will be 10% of your team assignment grade. If you are having issues with a team member s quality or quantity of work or their interpersonal skills, speak with the person first. If there is an unsatisfactory response or the behavior does not change, you may seek my counsel and/or reflect the issues in your team peer evaluation memo. It is NOT professional behavior to include concerns on your team peer evaluation that you have not discussed with your partner(s). It is prudent to follow-up any one-on-one discussions with an to provide written documentation that you discussed your concerns with your partner(s). If you receive negative feedback or a request for behavior change from a teammate remember that their perception will impact your grade, and it is part of your job in this class (and in the professional world) to manage those perceptions. Again, please seek my counsel as needed. Modeling good team behaviors and managing teammate relationships are core concepts in this course, and you will not succeed without demonstrating professional-level ability in this area. Honor your commitments to your teammates! Failure to support your team, effectively manage your team relationships, and contribute in a meaningful way to your team s project may result in a zero (0) peer evaluation grade or being fired from your team and receiving a zero (0) for your team project grade. Team Member Firing Procedure: Should the team decide that a team member is not contributing to the team in an acceptable manner, the team may "fire" the team member. A firing typically results in a zero (0) for the project for the fired team member. This option should NOT be taken lightly. In the business world, when a person is fired from a team or job, that firing should never come as a surprise. The person is generally notified in writing at least twice before formal firing procedures are started. In addition, help is usually provided to assist that person in his/her performance. People are often times not aware of how their work style, attitude, or performance is affecting the team and it is only fair to discuss these issues with the person before launching a formal procedure. To fire a team member the following must take place and be documented through s to me: 1. The team must address their concerns/dissatisfactions with the team member by talking with him/her and putting in writing the behaviors and actions that are detrimental to the team progress and indicate what must be done within a realistic and specified time frame. A copy of this documentation must be ed to the professor. 2. In addition to presenting the written document, the team members must hold a meeting to allow the member in question to ask for clarification, to respond to the notification, and to give him/her a chance to rectify the situation. The minutes from this meeting must be forwarded to the professor. The team member in question must make a written response and submit a copy to me. 3. If the situation is not rectified within the specified time frame, and the team members want to pursue the firing, a meeting with me must be scheduled. MAN 336 Loescher Fall 2016 Page 6

7 Scholastic Integrity: The McCombs School of Business strives to uphold high standards of scholastic integrity and has no tolerance for acts of scholastic dishonesty. The University defines scholastic dishonesty as cheating, plagiarism, unauthorized collaboration, falsifying academic records, and any act designed to avoid participating honestly in the learning process. Scholastic dishonesty also includes, but is not limited to, providing false or misleading information to receive a postponement or an extension on an exam or other assignment, and submission of essentially the same written assignment for two different courses without the permission of faculty members. The responsibilities of both students and faculty with regard to scholastic dishonesty are described in detail in the Policy Statement on Scholastic Dishonesty for the McCombs School of Business. By teaching this course, each instructor agrees to observe all faculty responsibilities described in that document. By enrolling in this class, you have agreed to observe all student responsibilities described in that document. If the application of this Policy Statement to any class assignments is unclear in any way, it is your responsibility to ask the instructor for clarification. Students who violate University rules on scholastic dishonesty are subject to disciplinary penalties, including the possibility of failure in the course and/or dismissal from the University. Since dishonesty harms the individual, all students, and the integrity of the University, policies on scholastic dishonesty will be strictly enforced. You should refer to the Student Judicial Services website at or the General Information Catalog to access the official University policies and procedures on scholastic dishonesty as well as further elaboration on what constitutes scholastic dishonesty. University Policies Relevant to MAN 336 Students Class Websites and Student Privacy. Students who do not want their names included in these electronic class rosters must restrict their directory information in the Office of the Registrar, Main Building, Room 1. For more information visit the Registrar s website at: Services for Students with Disabilities. The University of Texas at Austin provides upon request appropriate academic accommodations for qualified students with disabilities. Students requiring alternative test taking arrangements due to a learning disability, must first provide documentation and be on file with the Office of the Dean of Students Services for Students with Disabilities (SSD) in compliance with Section 504 of the Rehabilitation Act of Only when this process is completed fully will alternative test taking procedures be arranged. It is your responsibility to contact the SSD office immediately so the proper documentation of accommodations is available and alternative test taking arrangements can be discussed with the instructor well in advance of the test dates. For more information, contact the Office of the Dean of Students at , TTY, or online at: Religious Holidays. A student who is absent from a class or examination for the observance of a religious holy day may complete the work missed within a reasonable time after the absence, if proper notice has been given. This policy can be reviewed online at: Campus Safety. Please note the following recommendations regarding emergency evacuation from the Office of Campus Safety and Security, , Occupants of buildings on The University of Texas at Austin campus are required to evacuate buildings when a fire alarm is activated. Alarm activation or announcement requires exiting and assembling outside. Familiarize yourself with all exit doors of each classroom and building you may occupy. Remember that the nearest exit door may not be the one you used when entering the building. Students requiring assistance in evacuation should inform their instructor in writing during the first week of class. In the event of an evacuation, follow the instruction of faculty or class instructors. Do not re-enter a building unless given instructions by the following: Austin Fire Department, The University of Texas at Austin Police Department, or Fire Prevention Services office. Behavior Concerns Advice Line (BCAL): Further information regarding emergency evacuation routes and emergency procedures can be found at: MAN 336 Loescher Fall 2016 Page 7

8 MAN 336 Organization Behavior Loescher - Fall 2016 Class Calendar Date Assigned Reading Homework 8/24 Introduction Syllabus/assignments Robbins: Chapter 1 What is Organizational Behavior? Learning styles questionnaire: Required before requesting help with study skill strategies 8/29 Robbins: Chapter 1 (continued) Class activity: ground rules BE: Fiduciary Principles p. 1 8/31 Robbins: Chapter 3 Attitudes and Job Satisfaction Preview: Ethics Writing Assignment #1 Class activity: Innovative Attitude Scale Take-home assessment: Business writing 9/5 9/7 Robbins: Chapter 5 Personality and Values BE: Sick About Unethical Business p. 9 No class Class activity: bring your MBTI results to class Class activity: bring questions from business writing assessment Required: Complete the MBTI personality test Recommended: Basic Personality (Big 5) Supplemental: MBTI descriptors MAN 336 Loescher Fall 2016 Page 8

9 9/12 Robbins: Chapter 5 (continued) Preview: Team Project team agreement Class activity: PIA-Emotional Intelligence Assessment 9/14 Robbins: Chapter 9 Foundations of Group Behavior 9/19 Robbins: Chapter 10 Understanding Work Teams Due: Ethics Writing Assignment #1 (upload to Canvas before class) Class activity: PIA-Locus of Control Due: Team Agreement (upload to Canvas before class) 9/21 Catch-up BE: Gap s Inconsistent Corporate Ethics p. 13 9/26 9/28 Ethical Decision Making (not in text) BE: Stealing a Pen at Work p /3 Ethical Decision Making (continued) 10/5 Robbins: Chapter 6 Perception and Individual Decision Making Exam 1 Chapters 1, 3, 5, 9, 10 BE articles p. 1, p. 9, p. 13 Preview: Ethics Writing Assignment #2 Project Proposal Preview: Preparation/Contribution Mid-Term Check Due: Team Project Proposal (upload to Canvas before class) Class activity: PIA - Cognitive Style Indicator BE: Opting to Blow the Whistle p /10 Robbins: Chapter 7 Motivation concepts Preview: Project Status Report 10/12 Robbins: Chapter 7 (continued) BE: Everyday Ethics Tougher Than You Think p. 20 Due: Ethics Writing Assignment #2 (upload to Canvas before class) Class Activity: PIA-Diagnosing Poor Performance & Enhancing Motivation 10/17 Guest Lecture MAN 336 Loescher Fall 2016 Page 9

10 10/19 Team meeting day work on your team projects 10/24 10/26 Robbins: Chapter 8 Motivation From Concepts to Applications Robbins: Chapter 14 Conflict and Negotiation Due: Status Report (in class) Class activity: PIA Diagnosing Need For Team Building Preview: Project Executive Summary Class activity: PIA-Managing Interpersonal Conflict 10/31 BE: Everything We Know About Facebook s Secret Mood Manipulation p. 26 EXAM 2 Chapters Ethics, 6, 7, 8, 14 BE articles p. 17, p. 20, p /2 Robbins: Chapter 16 Organizational Culture Due: Executive Summary (upload to Canvas) Class activity: PIA-Company Culture Assessment 11/7 Robbins: Chapter 16 (continued) Preview: Team project report and presentation BE: Hiring Character p /9 Robbins: Chapter 13 Power and Politics Class activity: PIA-Gaining Power and Influence Preview: Peer Evaluation 11/14 11/16 Project report presentations Teams 1-5 Project report presentations Teams 6-10 Due: PowerPoint slides from teams 1-5 (in class) Due: 12pm PowerPoint slides from teams 6-10 (in class), and ALL Team Project Reports (uploaded to Canvas one copy per team) 11/21 Robbins: Chapter 12 Leadership Due: Peer evaluations (individual assignment - uploaded to Canvas) Class activity: PIA-Leadership Style Inventory MAN 336 Loescher Fall 2016 Page 10

11 11/23 11/28 Leveraging Differences Role Play (in-class activity) Required Reading: Rethinking Political Correctness (handout) BE: Intel Wants a Less White, Less Male Staff p /30 Exam 3 Chapters 12, 13, 16, Leveraging Differences BE articles p. 30, 34 TBA see final exam schedule Final Exam: Project Presentations or Exam 3 (back-up to be used only if needed) Tentative Date day, December 12, 7:00-10:00 pm MAN 336 Loescher Fall 2016 Page 11

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