DISCcert Delivers DISC Value Added Packet

Transcription

1 DISCcert Delivers DISC Value Added Packet DISCcert Delivers The Premiere DISC Certificatin Prgram The Ultimate in DISC Training Resurces

2 Table f Cntents Page 1 Page 3 Page 4 Page 5 Page 6 Page 11 Page 16 Page 17 Page 18 Guidelines (Flder: Fllw-Up, Subflder: Fllw-Up Plans) Trainer Tips Manager s DISC Tlkit (Flder: Fllw-Up, Subflder: Fllw-Up Plans) Fllw-Up Lessn Plan (Flder: Fllw-Up, Subflder: Fllw-Up Plans) Fllw-Up DISC Prcess (Flder: Fllw-Up, Subflder: Fllw-Up Plans) Manager s Tl fr DISC Fllw-Up (Flder: Fllw-Up, Subflder: Fllw-Up Plans) Sample f Team Tips (Flder: Fllw-Up, Subflder: Team Tips) Free DISC Tips (Flder: Fllw-Up, Subflder: DISC Tips) Keep DISC Alive! (Flder: Fllw-Up, Subflder: Reinfrcement Ideas) DISCcert bnnie@disccert.cm

3 Guidelines Fr Reprting Back t Manager After DISC 1 n 1 s with Manager s Team Members Meeting with Manager Prir t 1 n 1 s with Team Members -Review Prcess with Manager. Yu meet with them, debrief their DISC, discuss their Teambuilding Objectives, review what yu ll be cvering in the 1 n 1 s (reinfrcing, it is similar t what yu just did with their DISC Graphs), and then yu will meet with the Manager fr apprx. 30 t 45 minutes t review verall Team DISC results. State yur intent is t always, shw hw the DISC will help their Team members with their cmmunicatins amngst themselves and their internal custmers. -Again Essential t debrief Manager s DISC prir t cnducting any f the 1 n 1 s with the Team Members. (The Manager will feel mre secure knwing what yu are ging t discuss with their emplyees. Best way t tell them is t mdel it debrief the Manager s Reprt Use Caching Agenda. And.. yes I ask Managers t cmplete page 8, The Summary Page. I want them t knw very clearly what I am fcusing n.) -While yu are debriefing the Manager n their DISC, listen t the Manager s cmments. These cmments well help be yu determine what the Manager s real training bjectives are. -Once dne with debriefing the Manager s graphs, ask the Manager what they want the DISC Team Building t accmplish? (Often will just tell yu they want a better team. This can get a bit tricky, but, yu d want t knw if smething recently happened that is inspiring this team building t happen nw, rather than later. Just listen, take ntes. Encurage yu nt t engage in becming their cnfidant r allw them t just dump n yu all their emplyee issues. One way t get at this, is by asking them wh are their stars & why & wh are the nes that need the mst cmmunicatin s develpment & why. Yu want this infrmatin s Yu are better prepared in knwing what pssible resistance yu may experience whether in a 1 n 1 r in the team sessin. Yu will als want t tactfully pair-up thse flks that are having cnflicts (& d the Pair & Share Learning Activity Page 8 in the DISC Reprt.) Review with them this is a cmmunicatin style assessment, intended t help their team members cmmunicate better with ne anther & their internal custmers. And yu will use the DISC t help prvide additinal cmmunicatin strategies t their staff. But, it will be imprtant fr them t remember this is NOT a skill assessment. (Yu are setting the stage s they will Get IT. Yu re nt ging t be put n the ht-seat t give yur pinin regarding smene s perfrmance.) -End meeting stating yu appreciate the fact that the Manager is setting their Team Building Training up fr ptimum success, by supprting the 30 minute 1 n 1 s with each f their Team Members. Emphasize hw this will greatly increases receptivity f their emplyees. DISCcert bnnie@disccert.cm Page 1

4 Guidelines Meeting with Manager After the 1 n 1 s with Team Members -Thank them again fr setting their Team Building up fr success by encuraging the 1 n 1 s. Repeat yur understanding f their bjective. If they start t dump n yu all their emplyee prblems, listen fr a few mments & then say Let s see hw the DISC might help yur Team members with their cmmunicatins. -Prvide them with printed Overview f the Team s DISC Styles. (This Grup Breakdwn Overview is the main fcus f yur Reprt Back Meeting with the Manager.) -If yu knw what the basic respnsibilities are f the team, ffer yur insights as t why it makes sense they have.. the breakdwn they d fr example.. Supprt Team will have mstly S s. If yu dn t knw the respnsibilities, (hpefully yu gt sme additinal insight during yur first Debrief Sessin with the Manager, but if yu re nt cmfrtable nr des it seem evident t yu) ask them Nw that yu have a better understanding f the DISC Mdel, des it make sense that yu have this kind f DISC Style breakdwn fr yur team? Ask them if the DISC styles nw identified in their Team, makes sense based n the Team s respnsibilities. If they ask yu abut wh is better fr what kind f jb A general rule f thumb The jbs that require mre assertiveness typically attract the D s. The jbs that require a lt f peple face r ver the phne interactin are mre likely t be the I s. The jbs that are fcused n supprting thers, mre apt t be S s. The jbs that require a lt f details & analysis, mre apt t be C s. Discuss the pssible cnflict pints D s with S s & I s with C s. (Referring t Page 23, the 4 Quadrants, titled Actin Plans with all Fur Styles. -Prvide them with the Graph II s cmpiled f their Team. Review hw it is sequenced based n D s, then. I s Tell them this is just mre specific details the Overview Grup Breakdwn is the ne that is mst helpful when it cmes t Team dynamics & cmmunicatin challenges. (Dn t drag yurself & them thrugh each persn s Graph II s. If they ask abut smene specific, fine prvide brief, very factual explanatin.) Dn t ffer pinin as t what kind f emplyee they might be gd, bad r (Have print ut f each persn s Graphs Page 5 f their reprt. S, if it makes sense, yu can prvide insight re: smene s Graph II and their Graph I. But, I wuld nt encurage it. Easy t get a lt f time sucked int explaining & yu run ut f time t handle yur key bjectives fr the meeting. -If Manager tries t manipulate yu int giving yur pinin as t whether smene is a gd emplyee r nt Nicely remind them DISC is a style preference assessment, nt a perfrmance assessment. -If they keep pushing fr yu t use DISC t substantiate why smene is their prblem emplyee, kindly listen fr a few f their sentences & then ffer I can help yu package a cmmunicatin s the emplyee is mre apt t be receptive if yu like. -Let them knw there is practical help t help them THE MANAGER..t reinfrce the DISC with their team, all team members will receive DISC Tips (if they wuld like), & yu ll be cmpiling a simple Team DISC Tips Sheet fr all t refer t after the training. This has everyne s Natural Style & at least 1 tip they want thers t be aware f. -Clse with asking Manger t kick ff the Team Building as t why this is imprtant & that they need t clse the Team Building with reviewing hw the DISC will be reinfrced. Thank them again fr their cmmitment. DISCcert bnnie@disccert.cm Page 2

5 Trainer Tips Trainer Tips by Melissa Steeg (June 2012) Signs f Misunderstanding Silence and/r asks n questins Secnd, if the listener is perpetually ndding and smiling A third sign that yu may nt be understd happens when yu ask the questin, "D yu understand?" If the listener replies with smething tentative like, "Yes, I think I d," r, "I'm pretty sure I gt it," yu shuld assume that yur message has been lst. Sender Tips Envirnment Prvide an envirnment in which the persn will feel mre cmfrtable asking questins r admitting he des nt understand. If that envirnment isn t suitable t everyne, ffer t fllw-up individually. Ask Questins Reinfrce that yu greatly prefer t knw if there is a lack f understanding nw, rather than after cnfusin has been caused r an errr has been made. Phrase yur request as a favr, nt as a demand. Thank the persn fr asking questins and admitting cnfusin. Use Different Wrds Try ut wrds. Smetimes we share cmmn wrds and we d nt knw it. Additinally peple frm different cultures will have a passive knwledge f English gained thrugh the media. Try saying the wrd slwly r with a different prnunciatin. Ask fr them t prnunce the wrds mre slwly r t prvide a different definitin. Be Patient Be patient. The key t vercming the language barrier is t exercise patience. It is nt yur fault r the ther persn s that yu cannt speak each ther s language. Receiver Tips Envirnment Ask t either slw dwn r if yu can schedule a fllw-up meeting. Ask Questins Get permissin upfrnt t ask questins during the meeting because f the language barrier. Use Different Wrds Ask fr them t prnunce the wrds mre slwly r t prvide a different definitin. Be Patient The key t vercming the language barrier is t exercise patience. It is nt yur fault r the ther persn s that yu cannt speak each ther s language. DISCcert bnnie@disccert.cm Page 3

6 Cmmunicatin Strategies Using DISC Manager s DISC Tlkit (pst DISC sessin) Team Tips Prduce Yur Own Team s DISC Jb Aid Page 8, Strengths, Mtivatrs & Tips are cllected & cmpiled by Manager Team Jb Aid is distributed t all team members within 48 hurs. Discuss in ne n ne's & in team meetings hw DISC is being used. Jumpstart Review - Use Simple Example in Grup Meetings Prvide a simple example as t hw ONE ITEM can be cmmunicated 4 different ways. Have yur grup fill in blanks with their specific wrk assignments/interactins. Ask what is the fcus f each style example. Fr example: D: Wants answer NOW! Where is? I: Wants thers t wrk with them, nt alne. I can't find, will yu help me? S: Wants everyne t be treated fairly. We all need t have access t. C: Cares abut exacting facts. The is exactly where I left it. Summary - Use Page 8, DISC Reprt, "Summary f The 's Style." Cntinue ne rund f pairing-up t share their selectins & insights during Team Meetings. Have them prvide cnfidential feedback t ne anther regarding the practice f incrprating the ther persn's Cmmunicatin Tips, when interacting. Cnsider sharing yur results with them. Cnsider incrprating aspects where they fell belw the energy line, int their skill develpment plan Reslve Cnflict - Use Team Tips Jb Aid* Individually meet & ascertain if flexing t ther emplyee's style exists? Willing? After individual meetings, bring emplyees tgether t review insights & actin items. (Emphasizing bth parties need t stretch.) Plan fllw-up meeting. Case Studies (Pg ) & Decder (Pg ) Ask them t bring examples t discuss hw they applied r shuld cnsidering applying DISC. Have emplyees reference pages abve & develp typical scenaris that demnstrate each style. Actin Plan - Use Page 29, DISC Reprt, "Actin Plan With All Fur Styles" Emplyees identify an internal/external custmer cmmunicatins that culd have gne better. Ask emplyees t put a check mark by the characteristics that match their custmer. Put an x by behavirs they have demnstrated & circle remaining behavirs = their actin plan! Page 4

7 Fllw-Up Lessn Plan DISC Curse Outline 2 3 Hur Fllw-up Team Sessin By Ann Smith Learning and Develpment Cnsultant Fr Legal & Crprate Affairs - Micrsft Tpic Delivery Instructins/Materials Time Methd I. Opening Activities A. Intrductin Presentatin Persnal intrductin, purpse, 5 min prcess, pay ff B. Agree/Disagree Pair/Share Pair share what makes sense, 10 min what des nt (5 min then share) C. Backgrund/Histry/Principles Presentatin 10 min II. DISC Styles A. Why DISC? Discussin Visiting cuntries, platinum rule 5 min B. Fur Styles Presentatin Describe 4 styles 15 min C. Strengths Interview Interview Interview strengths, reprt, 15 min discuss varied styles, shw team distributin D. Natural vs. Adaptive Activity Cmpare 2 graphs, discuss 10 min III. Identifying Styles A. Divide & Cnquer Grup Activity/ D & I t ne side, S & C t ther 10 min Discussin (hw they gt in line), B. Identifying Styles Discussin Pace & Pririty (include 5 min bservable characteristics h/) C. Tensin Amng Styles Discussin Slide 5 min Break 10 min D. Name that Style Grup Activity Practice 4 famus, identify- grups 10 min IV. Applicatin A. Style Flex Grup Quiz Participant guide ask which 5 min describes style flex B. Actin Plans with all Fur Styles Discussin/ Use Actin Plan chart, check 2 15 min Actin Plan / things yu d well, circle 2 things Share yu need t imprve, actin plan C. Pair & Share/ T D s Paired Share Pair peple t share pg. 11 (write 15 min n charts), pg. 12 if time, review mtivatrs & cmmunicatin tips D. Identificatin Grup Activity Identify each style, then create 15 min template fr all styles V. Clsing Activities A. Applicatin Persnal Chart Each persn writes tp t d, 1 20 min thing t fcus n, 1 cncept learned DISCcert bnnie@disccert.cm Page 5

8 Fllw-up DISC Prcess AUTHOR - SHELLY YOCUM DIRECTOR OF TRAINING ARIZONA STATE UNIVERSITY Everyne, As yu knw, we are cnducting DISC (Style Assessment) wrkshps fr ur supervisrs, managers, directrs and executive team members. The purpse f the wrkshp is t suggest methds t increase yur prfessinal effectiveness and cmmunicatin skills, build better wrking relatinships, and develp yur leadership ptential. is an accmplished DISC specialist, and as ur facilitatr, she will acquaint us with the richness f DISC. engaging, real-life apprach encurages individuals t assimilate new skills and cncepts thrugh a balance f practice and innvatin. has cnsulted with a variety f businesses, gvernmental agencies, and educatinal rganizatins n DISC. In rder t assist us in making things run smthly, please d the fllwing. Sme f yu may have cmpleted these steps already: 1. Sign up fr a wrkshp n r frm 9:00 am 5:00 pm. Please RSVP n SharePint. If yu are unable t attend ne f these sessins, please let me knw. We are limited t 20 participants per wrkshp. 2. Cmplete the DISC assessment prfile as sn as pssible. This wuld have cme as an frm Assessment@Discprvider.cm. I just resent the link t thse f yu wh have nt taken the assessment yet. 3. Meet with fr a shrt briefing n yur assessment prir t the wrkshp. Please cmplete page 12 f the assessment prir t this meeting if pssible. 4. Fr the wrkshp, please bring yur DISC assessment with page 12 cmpleted. The wrkshps will be held in the Rm f the Center and will take place frm 9:00 am 5:00 pm. Lunch will be prvided. Thank yu fr yur attentin t these items. Please cntact r myself if yu have any questins. DISCcert bnnie@disccert.cm Page 6

9 DISC Understanding Yurself and Appreciating and Adapting t Yur Team s Style Determine date, time, lcatin f DISC Wrkshp (minimum 2.5 hurs/preferably 3 hurs, larger teams may require 4 hurs) and prvide list f names and addresses f participants. Send each participant a link t take the DISC Assessment. The invitatin text includes the fllwing infrmatin: Welcme t yur DISC Assessment Experience! This DISC assessment is a pwerful tl that will help yu imprve yur effectiveness by teaching yu abut yurself and thers. The Self-Assessment is designed t give yu a cmprehensive view f hw yu interact with thers. With this infrmatin yu will be able t cmmunicate better with thers because yu will understand peple and what they need frm yu in rder t wrk tgether successfully. When yu are ready t begin, simply click n the link belw t take the 30-questin Self-Assessment. Yur results will be pltted n yur persnal e-graph and returned t yu via in a cmprehensive 29-page reprt that explains yur DISC prfile, the strengths and talents yu bring t the wrk setting and the steps yu can take t imprve yur effectiveness at wrk and in scial situatins. It is strngly suggested t sign up fr the 52 weekly fllw-up resurce. (see the link t d this when yu receive yur Reprt) The secnd part f yur DISC prcess is the Team Integratin Meeting, scheduled n (date) frm (time) in the (lcatin). Please cmplete Page 8 f yur reprt and bring it t this sessin.* After yu receive yur results, please feel welcme t cntact Shelly Ycum, the fundatin s DISC certified trainer, if yu wuld like t schedule an individual sessin t discuss yur results. The participant uses the link t cnnect t the DISCself website t take the 30 questin DISC assessment. It takes less than 15 minutes t cmplete. We recmmend t avid ver-analyzing the questins and t respnd with yur first impressin. After cmpletin, the results are calculated and an nline Reprt becmes available within 5 minutes. The cmprehensive 29 page DISCself Online Reprt includes a graph f each persn s Adapting and Natural styles alng with supprtive infrmatin. This Reprt becmes the wrkbk that is used during the Team Wrkshp. *Each persn must bring their wrkbk with Page 8 cmpleted in rder t participate in the interactive exercises in the wrkshp. Emplyees wh wuld like t meet with Shelly befre r after the team meeting are encuraged t schedule time with her using Outlk. DISCcert bnnie@disccert.cm Page 7

10 Team Integratin Wrkshp The primary gal f the Team Integratin Wrkshp is t help yu understand the fur primary styles f the DISC and the very distinct and predictable patterns f bservable behavir. Tlerance and acceptance f the different styles naturally lead t pening lines f cmmunicatin t enhance cperatin amng individuals and ther departments, clleagues utside f the fundatin, and persnal relatinships. Key t the sessin is discussin arund hw t adapt yur style t better understand and wrk with thers. Outline 1) Brief backgrund f the DISC 2) Interpret yur graph Discuss behaviral traits f each style, review each individual graph f the wrkshp participants. 3) Explre yur team s graph Each participant receives a cpy f the cllective team s DISC styles. We explre hw thers may perceive the grup as a whle based n the bservable behavirs f the grup style. 4) Appreciate the strengths f each style Using the Reprt, the grup is prvided infrmatin t explain and utline the psitive characteristics f their style. We als share and discuss ptential areas fr imprvement. Each participant cmmits t tw areas t imprve. 5) Tips fr thers in managing and wrking with yu One n ne activity using Page 8 f the Reprt t share with thers hw they may cmmunicate mre effectively with yu. 6) Applicatin: Hw t successfully adapt t the styles f thers Everybdy has a few tense-filled relatinships. Gain insights t imprve thse difficult encunters using the Hw t Identify Anther Persn s Style tl. During the wrkshp, we will interact in grup exercises as well as a ne-n-ne activity that allws each persn t be heard by the ther members f the team regarding their individual strengths, areas fr imprvement, strategies t share with their manager, their mtivatrs, mst effective wrk envirnment, wrk style preferences, and cmmunicatin tips fr thers. The tne is upbeat, humrus, and insightful. Everyne leaves the wrkshp with tls they can immediately use that will turn therwise stressful cmmunicatins and relatinships int mre effective nes. After the sessin, each participant receives a link t an nline survey t evaluate the prgram. Page 12 f the Reprt is cpied fr the participant s manager as a tl t mre effectively understand and appreciate the individual DISC style f their emplyees. DISC fr Strategic Planning Team, Part t 3 hur sessin TBD Outline 1) Review behaviral traits f each DISC style 2) Revisit individual Graphs f the team t briefly rient the grup t their adapting and natural styles 3) Tips n mdifying yur directness and penness resulting in mre successful cmmunicatins with styles ther than yur wn. (page f Reprt) 4) Applicatin: Hw t successfully adapt t the styles f thers. Gain insights t imprve challenging relatinships and encunters using the Hw t Identify Anther Persn s Style tl (page 25 f Reprt). 5) Learn hw t pen lines f cmmunicatin t enhance cperatin.(actin Plan page 29 f Reprt) DISCcert bnnie@disccert.cm Page 8

11 Intrductin t DISC Are yu a Driver? an Integratr? Steady and relatinal? Cnscientius and careful? DISC: Cmmunicate, Cperate, Cllabrate with All Styles f Peple Date: Time: 2:30 pm -3:00 pm Lcatin: 6 th flr NE Cnference Rm Names f attendees: Why DISC? Backgrund f the DISC assessment Hw the assessment is administered Getting yur individual results Arranging an ptinal ne n ne meeting t discuss yur graph and yur cmmunicatin style Purpse f the team Integratin meeting Applying the principles f DISC and the Platinum Rule: Relevancy t Fundraising Next steps: Schedule yur wrkshp Tday the mst useful persn in the wrld is the man r wman wh knws hw t get alng with ther peple. Human relatins is the mst imprtant science in the brad curriculum f living. -- Stanley C. Allyn DISCcert bnnie@disccert.cm Page 9

12 Applying yur Peple Skills Many f us grew up firmly believing in the wisdm f treating thers the way yu wuld like t be treated. We fndly called it The Glden Rule. We sn realized that a far mre practical rule prevails: Treat thers they way they want t be treated. That s The Platinum Rule that yu will learn mre abut in the DISC Team Wrkshp. Thank abut yur interactins every day. Have yu succeeded spectacularly with ne persn, nly t hpelessly miss the mark cmpletely with anther? We all have at ne time and we prbably try t shrug it ff thinking, That s just the way it is. Hwever, things dn t have t be that way. Nearly everyne acts in the wrkplace with his r her wn preferred style f behavir. Nne is inherently better than thers. When styles are in synch. thers are mre receptive t what we say r what we want. But when styles are ut f synch, cnfusin and frustratin can harm the relatinship. In this wrkshp yu will learn abut yur cmmunicatin style and hw that style impacts the success f everyne in yur wrk unit and wherever yu interact with thers. Fur distinct behaviral styles (with dzens f variatins) will be identified and demnstrated with special emphasis n the psitive attributes as well as areas f imprvement fr each. Yu will als develp enugh prficiency s that yu will be able t recgnize the styles f thers and adapt yur behavir accrdingly. Yu will get answers t questins such as: Why are sme peple s difficult t get alng with? Why wn t sme peple just get t the pint? Why dn t thers see it my way? Why is it that my intentins are misunderstd by my cwrkers? Why am I the nly ne wh checks details carefully? Why desn t my cwrker get excited abut wrk challenges like I d? Hw can I get thers t take my ideas seriusly? In what envirnment and under what circumstances d I perfrm at my best? Hw can I adapt my wrk behavir s that I can mve prductively thrugh cnflict? Tlerance and acceptance f the different styles naturally leads t pening lines f cmmunicatin and cperatin amng cwrkers, ther departments, clleagues, students, ptential and existing dnr/investrs and ther interpersnal relatinships. Understand yur wn style and hw yur behavir cmmunicates that style t thers Identify smene else s style by simple techniques Adjust yur behavir fr mre harmnius and prductive relatins DISCcert bnnie@disccert.cm Page 10

13 Manager s Tl fr DISC Fllw-Up & Reinfrcement DISC A manager s tl fr DISC fllw up and reinfrcement. By Melissa Master-Hlder Nte: DISC is abut style, nt skill. There is nt ne style that is better than anther. We have all fur styles and use each r a cmbinatin f the styles depending n ur preferences, perceptins f what we think thers expect and ur envirnment. Step 1- Be reflective and plan-ful as a manager Take time, as a manager t think abut yur team and relate yur awareness abut DISC t the team style dynamics and the wrk yu d. Review yur team breakdwn graph D yu have a cncentratin f a certain style n the team? Or multiple styles? Hw is this cncentratin helpful? What ther styles d yu need mre f n the team? Hw wuld that benefit the team? Wh has secndary styles that shuld be leveraged mre? Wh has a style that is needed and wuld add balance and new value t the team and the wrk? Hw will yu encurage and prmte the best in all styles with yur team and with individuals? Think abut hw what yu gained frm the DISC experience and learning can be applied t the team and yur interactins with yur team Is yur style wrking fr yur team? Where can yu flex? Speed up r slw dwn yur pace? Address wrk frm a different pririty (peple r task)? Be prepared t share this reflectin with yur teams Step 2 - Create fllw up pprtunities with individuals and as a team Share and Cllect DISCstyles summary infrmatin Set cntext and share yur expectatins and plans with yur team (r individually) Explain yur cmmitment t leading and reinfrcing effective cmmunicatin fr the team-- Key set up pint--cmmunicatin is a tw-way prcess and yur interest in their DISCstyles summary is t enhance wrking relatinships and increase effectiveness with all cmmunicatin. Ask yur emplyees t cmplete and share frm their reprt. Have them review pages 7-11 and then cmplete page 12. Pages 7-11 define their preferences, mtivatins and their needs and wants f the peple they wrk with. Have a dialgue abut the summary infrmatin- strengths, management strategies, mtivatins, wrk preferences, and cmmunicatin tips fr thers. Review the summary and explain/reassure yur emplyee hw yu will use the summary and sharing t enhance wrking relatinships and flex yur style t meet their needs. Cllect cpies f the summary infrmatin frm yur emplyee fr yur future reference. DISCcert bnnie@disccert.cm Page 11

14 Manager s Tl fr DISC Fllw-Up & Reinfrcement I. Check in s! Schedule time with individuals t supprt their new awareness and answer any remaining questins r uncertainty. Use 1:1 s r caching sessins t link in DISC and als create pen dialgue. Ask the emplyee t review the last page f the training materials and be prepared t share their thinking and actin planning pst the training class. Review it in the 1:1 tgether. Ask the emplyee hw much they agree r disagree with their assessment results/style (fcus n their natural style) Why? If apprpriate and relevant talk thrugh the natural and adaptive graph differences. Are they cmfrtable adapting the way they are-- if yes, great. If n, talk with them abut if the adaptive perceptin is accurate and necessary r if they culd mdify less and cmmunicate mre in their natural style. Share yur perceptins abut cmmunicatin styles (nt skill r persnality) and hw yu see this knwledge and awareness being gd fr the team. Share any cncerns r expectatins yu have abut the use f DISC (use, nt abuse, nt labeling) Set gals, expectatins and hw t measure success using DISC and imprving cmmunicatin ging frward What develpmental areas des the emplyee want t use DISC t fcus ging frward? Circle all that apply Cmmunicating with thers Cmmunicating with the team Mtivating self and thers Managing change Hw will success be measured fr each? Decisin Making Other DISCcert bnnie@disccert.cm Page 12

15 Manager s Tl fr DISC Fllw-Up & Reinfrcement II. Cnduct a team meeting t encurage dialgue and actin by the team. Have fun with DISC- try starting the meeting with a pp quiz! Questins t cnsider: 1. DISC is a persnality assessment (false) 2. Cmmunicatin preferences and style are determined by 1. Pace and 2. Pririty? True 3. Pririty is abut what peple think f 1 st, nt skill r ability? True 4. Pace means fast r slw, but slw is nt gd? False 5. D stands fr Dminance? I is abut Influence/Interact? S is Steady? C is cmpliant/cnscientius? True 6. There is nt ne style that is better than anther, but the peple style is mre ppular? False Open a dialgue with the team by asking sme f the fllwing questins: Hw did r des the Disc assessment and training supprt ur team? What did the DISC knwledge help yu in understanding hw peple cmmunicate? After the training what did yu decide yu wuld d differently ging frward? What did yu identify as a strength that yu wuld cntinue t d? Have each persn share their style (if they are cmfrtable). What wrks abut ur individual styles making up ur current team? What shuld we cnsider ding r stp ding t help us be mre effective? What wuld yu like t see ur team d with DISC? What team agreements can we make that encurage everyne t cmmunicate with their style and flex fr thers? What d yu need? Hw can I, as yur leader shw up with my style best? (Share yur style). What d yu need me t d differently t cmpliment yu r flex t yur style? Share what yu need frm thers t cmplement yu as a manager and yur style t! DISCcert bnnie@disccert.cm Page 13

16 Manager s Tl fr DISC Fllw-Up & Reinfrcement Additinal DISC Reinfrcement Infrmatin The additinal infrmatin fund n the fllwing pages are intended t be helpful in wrking with yur emplyees n adapting behavir. Or t help yu with adapting yur wn bevavir/style DISC is abut Adaptability! Specifically, it is abut behaviral adaptability. Adaptability is the willingness and ability t adjust Adaptability is made n a case-by-case basis Behaviral adaptability means adjusting yur wn behavir t make thers feel mre at ease with yu & the situatin Tensin amng the prfiles-- Guarded, Task- Oriented Open, Peple- Oriented DISCcert bnnie@disccert.cm Page 14

17 Manager s Tl fr DISC Fllw-Up & Reinfrcement Additinal DISC Reinfrcement Infrmatin Mdifying Yur Directness Mdifying Yur Openness DISCcert bnnie@disccert.cm Page 15

18 Sample Team Tips Name August 23 & 24 DISC Certificatin Natural Style Cmmunicatin Tips Anju SIC Jin in with sme name-drpping, talk psitively abut peple and their gals. Ann SCi Be candid, pen, and patient. Carey DIS Be efficient: Hit the majr pints first. Carl Is Put the details in writing, but dn't plan n discussing them t much. Dttie IDS Put the details in writing, but dn't plan n discussing them t much. Gary SC Make an rganized appeal fr his supprt and cntributins. Ian CS List prs and cns t suggestins yu make. Janne SC Be certain that yur infrmatin is credible. Madiha SCI Prvide clear, specific slutins, and supprt yur psitin with prs and cns. Mike Ids Be candid, pen, and patient. Peter I Be certain t emphasize next actin-steps. Sctt I Jin in with sme name-drpping, talk psitively abut peple and their gals. Tracy Sic D yur hmewrk, because Tracy will have already dne her share f it. SAMPLE OF TEAM TIPS DISCcert bnnie@disccert.cm Page 16

19 Free DISC Tips DISCcert Page 17

20 Keep DISC Alive! DISC Fllw-up Tips frm DISC Certificatin Grads Take it t the next level and integrate it int ther prgrams Prduce in-huse DISC vide scenaris fr New Emplyee Orientatin Link t visin and utcmes, d nging training Flex style with different clients Slinky clrs t match styles Champin t help permeate rganizatin Mdel hw peple get needs met (WIIFM) Cach, mentr thse wh speak language Publicize success stries Link t perfrmance plans, surveys, trainings. Laminate TIPS Put style n badge Send regular s, include style inspiratin Fllw up with managers regularly Slinky clr n desks bring t meetings Charts, jb aides psted near cmputers/phnes Perfrmance Review review and include Incrprate int staff/all hands meetings, make reference t 1 n 1 caching/discussins Mnthly meeting Letter D I S C at desk 52 Autmated Weekly DISC tips Scavenger Hunt Signage lunch rm and bathrm Fllw-up training Get executive Buy-in DISCcert bnnie@disccert.cm Page 18