ISM : Business Processes and IS Fall 2014

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ISM 280-03: Business Processes and IS Fall 2014 Instructor: Co-Instructor: Office: E-Mail: Phone: Office Hours: Jeffrey Wall Prashant Palvia 392 Bryan Building jdwall2@uncg.

1 ISM : Business Processes and IS Fall 2014 Instructor: Co-Instructor: Office: Phone: Office Hours: Jeffrey Wall Prashant Palvia 392 Bryan Building ( is the preferred method of contact) (336) (I don t have a voic box) Tue & Thu from 11:00 am 12:30 pm And by Appointment Catalog Description: The course involves a discussion and analysis of major business functions, organizational structures, activities and processes and how information technology can be used to improve processes and innovation and business performance. You will analyze business operations, learn about newer technologies and analyze how businesses apply information technology to remain competitive by improving processes. Prerequisites: ISM 110 and overall GPA of 2.0 or higher. Course Objectives: Upon completion of the class, students will be able to: 1) Identify the roles that information systems play in organizations and describe how organizations use information systems (IS) in implementing competitive strategies (Chapter 1, pages 4 9, Chapter 2, pages 32 55); 2) Describe and distinguish components of a firm s value chain, application of IS and innovation (Chapter 2, pages 43 46); 3) Explain and describe information technologies (IT) used by modern business organizations (Chapter 3, pages 64 81; Chapter 4, pages 132, ; Chapter 7, ); 4) Explain and apply concepts related to managing people, processes and IS in organizations. (Chapter 5, pages ; Chapter 8, pages ; Chapter 10, pages ); 5) Explain concepts related to managing information resources and innovation in a business enterprise (Chapter 4, pages ); 6) Discuss examples of different website information architectures and explain the importance of usability and accessibility related to information systems (Chapter 6, pages ); 7) Explain how IT supports business decisions including web analytics, dashboards, portals and web 2.0 technologies (Chapter 7); 8) Explain legal and ethical issues related to use of information systems in business organizations (Chapter 10); 9) Explain several Enterprise Systems including: Finance, Human Resources, Supply Chain, Customer Relations and Enterprise Resource Management. (Chapters 5 and 7). Required Materials and Textbook: Required Text Wallace, P. (2015). Introduction to Information Systems. Pearson. 2nd Edition. ISBN: You may also purchase the book in etext form from Pearson through the MyMISLab software. Required Software MyMISlab ( Simulations, quizzes and tests will be provided via MyMISLab. The course calendar is also in MyMISLab. Other Materials Dropbox, YouTube, Skype etc, may be used in the course if they help achieve the course objectives. You will be notified and provided instructions if you need them. You should have a computer with a functioning internet connection, know your usernames and passwords and be able to connect to and remain connected to the UNCG network, especially during the tests. I expect you to bring your computers (laptops or tablets) to every class. Mac users will need to use remote desktop connect to MyMISLab. Instructions are posted on Blackboard. 1

2 Instructional Methods: This class will be based on readings, simulations, in-class exercises and discussions, quizzes and tests. Instruction is divided into 11 units (roughly corresponding to one chapter of the textbook and one week of classes). All materials will be distributed and all tests will be administered electronically. Feel free to keep notes in any format convenient to you. In-class discussions In-class time will be dedicated primarily to clarifying the course materials, discussing the key concepts, and reviewing and discussing simulations. Therefore, I expect you to come to each class fully prepared and having read the chapter assigned for that week and completed simulations and quizzes. Quizzes After reading each chapter, you have to complete a short quiz. You will have an unlimited number of attempts. The last score will count towards your grade. All attempts must be completed by the class time on Tuesday. No make-ups will be available. I will drop the lowest quiz score to accommodate for emergency situations. Simulations Each chapter of the textbook comes with an online simulation. I expect you to run a simulation after having read the chapter. Budget about one hour to complete each simulation. When you complete the simulation, submit your results to me (see additional instructions in the Course Documents). You have an unlimited number of attempts and may submit your best result until the deadline. Make sure to answer the questions and submit by the class time on Thursday. No make-ups will be available. I will drop the lowest simulation score to accommodate for emergency situations. Tests There will be four multiple-choice tests administered via MyMISLab in class. You will be able to reference the textbook and your notes during the tests. No make-up examinations will be offered. If you must miss a test for an extraordinary reason, please notify me in advance to work out a solution. General Preparedness: Students are expected to participate in class. Students are expected to be prepared for class by reading assigned materials. Each student is responsible for all of the information and announcements that are made in class, on Blackboard, and by . Announcements are frequently posted to Blackboard. Poor performance in this course is directly related to poor attendance. Students are expected to conduct themselves in a professional manner. Professionals show up for scheduled meetings prepared and on time and participate regularly. Any student missing the first two classes without notifying the instructor will be administratively dropped from the course. Grading: Your final grade is determined using the following scale and assignment weights: Points Grade Points Grade Points Grade Points Grade % A % B % C % D % A 83-86% B 73-76% C 63-66% D 90-92% A 80-82% B 70-72% C 60-62% D Below 60% F Deliverables Quizzes (11 quizzes with lowest dropped, 20 points each) Simulations (11 simulations with lowest dropped, 20 points each) Tests (4 tests, 100 points each) Class Participation Total Points 400 points 1000 points 2

3 Ethical Issues and the Honor Code Policies: University students are expected to conduct themselves in accordance with the highest standards of academic honesty. Academic misconduct for which a student is subject to penalty includes all forms of cheating, such as illicit possession of examinations or examination materials, forgery, plagiarism, etc. Students should read and must follow the UNCG Honor Code. Plagiarism is defined as "presenting as one s own work that work which is, in whole or in part, the work of another person or persons without giving proper credit to the appropriate source." This includes submitting work done by another as one s own work. It is understood that what you turn in to me for a grade represents your own effort. Plagiarism will be immediately punished with a 0 for the assignment in question. Further disciplinary action will be pursued as the instructor deems appropriate. No credit will be received for copied work, and other academic penalties may be imposed. UNCG s academic integrity policy can be viewed at: Bryan Faculty/Student Guidelines: Faculty and students at UNCG have certain obligations. Please view these obligations and guidelines at: Disabilities: If you have a documented disability and wish to discuss academic accommodations, please contact me as soon as possible. Inclement Weather: Rarely, UNCG closes for inclement weather. The radio and TV stations will have the closing notification by 6:30 am. You may also call for a message related to weather closings. These messages are updated hourly. * This syllabus is subject to change as needed * 3

4 Tentative Course Outline *This outline is subject to change as needed* Quizzes: Simulations: due on Tue of each week by 3:30 pm due on Thu of each week by 3:30 pm Week Of Tuesday Thursday Readings Deliverables Week 01 (08/18) Week 02 (08/25) Week 03 (09/01) Week 04 (09/08) Week 05 (09/15) Week 06 (09/22) Week 07 (09/29) Week 08 (10/06) Week 09 (10/13) Week 10 (10/20) Week 11 (10/27) Week 12 (11/03) Week 13 (11/10) Week 14 (11/17) Week 15 (11/24) * Changes to schedule in red Syllabus Introductions and Overview Chapter 1 IS and People Chapter 2 Quiz 1 Simulation 1 IS and Strategy Chapter 3 Quiz 2 Simulation 2 ICT: Enterprise Architecture Chapter 4 Quiz 3 Simulation 3 Databases and Data Warehouses TEST 1 (Ch 1, 2, 3) Chapter 5 Quiz 4 Simulation 4 IS for the Enterprise Chapter 6 Quiz 5 Simulation 5 The Web, E-Commerce, M-Commerce Chapter 7 Quiz 6 Simulation 6 Business Intelligence and Decision Making Spring Break! No Class!! Enjoy! TEST 2 (Ch 4, 5, 6) Quiz 7 Simulation 7 Business Intelligence and Decision Chapter 8 Making Collaborating with Technology Quiz 8 Simulation 8 CATCH-UP DAY TEST 3 (Ch 7, 8) Chapter 9 Knowledge Management and E-Learning Chapter 10 Quiz 9 Simulation 9 Ethics, Privacy, and Security Chapter 12 Quiz 10 Simulation 10 Project Management and Strategic Planning Quiz 12 Simulation 12 TEST 4 (9, 10, 12) Thanksgiving Holiday! No Class!! Enjoy! 4

5 Etiquette You are always encouraged to contact me via with any questions or concerns that you may have. However, I ask that you comply with the following house rules : 1. Send your and reply to my s from your UNCG account. Given security risks, I will not open s from other accounts. 2. Identify yourself and the name of the course in the . For example: Jeff, My name is [YOUR FULL NAME] and I am in your [NAME OF COURSE]. I have a question about X... Thanks, [YOUR NAME] 5

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