UNIVERSITI TUN HUSSEIN ONN MALAYSIA FAKULTI PENGURUSAN TEKNOLOGI DAN PERNIAGAAN

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1 UNIVERSITI TUN HUSSEIN ONN MALAYSIA FAKULTI PENGURUSAN TEKNOLOGI DAN PERNIAGAAN PERANCANGAN KULIAH LECTURE PLAN MAKLUMAT KURSUS (COURSE INFORMATION) SEMESTER / SESI (SEMESTER / SESSION) : SEMESTER I/2014/2015 KOD KURSUS (COURSE CODE) : BPB NAMA KURSUS (COURSE TITLE) : TOTAL QUALITY MANAGEMENT BEBAN AKADEMIK PELAJAR (STUDENT ACADEMIC LOAD) : 3 CREDIT HOURS Kategori Aktiviti (Category of Activities) Pembelajaran bersemuka (Face-to-face learning) Pembelajaran kendiri (Independent study) Pentaksiran rasmi (Formal assessment) Aktiviti Pembelajaran Jumlah Jam/ Semester (Learning Activities) (Total Hours/ Semester) Kuliah (Lecture) 28 Tutorial / Amali (Tutorial / Practical) 28 Aktiviti pembelajaran berpusatkan pelajar lain 14 (Other student centered learning activities) Penyediaan tugasan, projek dan lain-lain 10 (Preparing assignment, project and others) Ulangkaji 28 (Revision) Persediaan bagi pentaksiran 6 (Preparation for assessment) Pentaksiran berterusan 3 (Continuous assessment) Peperiksaan akhir 3 (Final examination) JUMLAH JAM BELAJAR PELAJAR (JBP) 120 (TOTAL STUDENT LEARNING TIME (SLT)) Kursus Pra-syarat (Prerequisite Course) : NIL Nama Staf Akademik (Name of Academic Staff) : DR. MD.FAUZI BIN AHMAD Room J / Tel : : Prof. Madya Dr. Nor Hazana binti Abdullah Tel : : Siti Anisah binti Atan (Amali) Tel : Disediakan oleh (Prepared by): Tandatangan (Signature): Name: DR. MD.FAUZI BIN AHMAD Disahkan oleh (Approved by): Tandatangan (Signature): Name: ROHAIZAN BINTI RAMLAN Date: 24/8/2014 Date: 24/8/2014 RP

2 MATLAMAT (GOALS) : Total Quality Management (TQM) enables company to serve their customers better and gain competitive advantage in the market place. The aim of this course therefore, is to prepare prospective managers for playing a leading role in planning and implementing total quality management in manufacturing and service organisations. SINOPSIS (SYNOPSIS) : This course includes topics such as historical perspectives on quality, costs of quality, quality management strategies, TQM principles, tools and techniques, implementing TQM, customer focus, leadership and human side of quality, quality management systems, benchmarking for TQM and continuous improvements. HASIL PEMBELAJARAN (LEARNING OUTCOMES) : (1) Solve quality problems effectively using the principles and tools of total quality managment (C3,PLO1). (2) Practice quality control priciples and tools in improving business performance (P3,PLO2). (3) Select suitable quality tools to be used in industrial environment to produce product and process that focus on quality control and customer satisfaction. (A3, PLO4). RP

3 ISI KANDUNGAN (CONTENT) : MINGGU (WEEK) 1 2 KANDUNGAN (CONTENT) 1. 0 INTRODUCTION TO QUALITY (2 HOURS) 1.1 What is quality? 1.2 The quality environment 1.3 Total quality approach 1.4 History of quality movement 1.5 Contributions of quality gurus/pioneers 1.6 The future of total quality 2.0 THE PRINCIPLES OF TOTAL QUALITY AND THEORY (2 HOURS) 2.1 Strategically based 2.2 Customer focus 2.3 Obsession with quality 2.4 Scientific approach 2.5 Long-term commitment 2.6 Teamwork 2.7 Continual process improvement 2.8 Quality theory PENTAKSIRAN (ASSESSMENT) Mid-Semester Examination, Quiz QUALITY AND INTERNATIONAL QUALITY STANDARD (2 HOURS) 3.1 Quality and its relationship with global competitiveness 3.2 Malcolm Baldrige Quality Award 3.3 Deming Prize 3.4 Japanese Total Quality Control (TQC) 3.5 European Quality Award 3.6 ISO 9001 and ISO STRATEGIC QUALITY PLANNING (2 HOURS) 4.1 Strategy Content 4.2 The importance of time in quality improvement 4.3 Quality and ethics 4.4 Quality as a strategy 4.5 Quality Strategy Process 4.6 Deploying quality (Honshin Kanri) 4.7 Does quality lead to better business results? 4.8 Supplier chain strategy RP

4 MINGGU KANDUNGAN (WEEK) (CONTENT) QUALITY MANAGEMENT SYSTEM 5.1 ISO 9001: ISO 14001: MID SEMESTER TEST 6&7 SEVEN QUALITY TOOLS AND MANAGEMENT TOOLS (4 HOURS) 6.0 SEVEN QUALITY TOOLS (2 HOURS) 6.1 Pareto chart 6.2 Cause-and-effect diagrams 6.3 Check Sheets 6.4 Histograms 6.5 Scatter diagrams 6.6 Run charts and control charts 6.7 Stratification 7.0 MANAGEMENT AND PLANNING TOOLS (2 HOURS) 7.1 Forced fields analysis 7.2 Nominal group technique 7.3 Affinity diagram 7.4 Interrelationship diagram 7.5 Tree diagram 7.6 Matrix diagram 7.7 Prioritization matrices 7.8 Process decision program chart 7.9 Activity network diagram 7.10 Quality Function Deployment PENTAKSIRAN (ASSESSMENT) Mid-Semester Examination, Quiz Individual Assignment, Final Examination, Individual Assignment, Final Examination, Group Project Lab Assignment 1. Statistical Process Control 2. Block Measurement 3. Measurement Introduction 4. Strength Measurement 5. Calibration 8&9 PROCESS MANAGEMENT: CONTROL CHARTS FOR VARIABLES (4 HOURS) 8.0 STATISTICAL CONCEPT 8.1 Statistic Fundamental 8.2 Control chart technique 8.3 State of control Individual Assignment, Final Examination, Group Project RP

5 MINGGU (WEEK) KANDUNGAN (CONTENT) 9.0 CONTROL CHART 9.1 x-bar and R charts 9.2 X and Moving Range (MR) charts for population data 9.3 Median charts 9.4 x-bar and s charts 9.5 Other control charts PENTAKSIRAN (ASSESSMENT) Individual Assignment, Final Examination, 10&11 CONTROL CHARTS FOR ATTRIBUTES (4 HOURS) 10.0 CONTROL CHARTS FOR NONCONFIRMING UNITS (2 HOURS) 10.1 Generic process for developing attributes charts 10.2 Control charts for nonconforming units 11.0 CONTROL CHARTS FOR ATTRIBUTES (2 HOURS) 11.1 Control charts for count of nonconformities 11.2 Choosing the right attributes chart SIX SIGMA MANAGEMENT AND LEAN TOOLS (2 HOURS) 12.1 What is Six Sigma? 12.2 Organizing Lean-six sigma 12.3 DMAIC overview 12.4 Define Phase 12.5 Measure phase 12.6 Analyze Phase 12.7 Control Phase 12.8 Taguchi Design of Experiments 13 & 14 PROJECT PRESENTATION Group Project 15 STUDY WEEK 17, 18, 19 SEMESTER I FINAL EXAMINATION Final Examination RP

6 PENILAIAN (ASSESSMENT) : 1. Ujian (Test) : 25 % (CLO1) 2. Kuiz (Quiz) : 5% (CLO1) 2. Tugasan (Assignment) : 10 % (CLO2) 3. Pembentangan (Presentation) : 10 % (CLO3) 4. Peperiksaan Akhir : 40 % (CLO1) (Final Examination) 5. Amali : 10% (CLO2) Jumlah (Total) : 100 % RUJUKAN (REFERENCES) : 1. Foster, S.Thomos (2010)," ManagingQuality" Pearson Education Inc, New Jersey,United States. 2. Tasmin, R. (2013)," Total Quality Management" Penerbit UTHM, Batu Pahat, Malaysia. 3. Ahmad, M.F (2012),"Look East: Total Quality Management Practices Based on Japanese Approach" Penerbit UTHM, Batu Pahat, Malaysia 4. Goetsch, D.L. and Davis, S. (2000), Quality Management: Introduction to Total Quality Management for production, processing and services, Prentice Hall Inc, New Jersey. 5. George, S and Weimerskirch, A. (1994), Total Quality Management: Strategies and techniques for today s most successful companies, Wiley, New York. 6. Besterfield, D.H. (1995), Total Quality Management, Prentice Hall, Englewood Cliffs, New Jersey. 7. Massaki, Imai (1989), KAIZEN: The key to Japan s competitive success, McGraw Hill. KEHADIRAN / PERATURAN SEMASA KULIAH (LECTURE ATTENDANCE / REGULATION) 1. Pelajar mesti hadir tidak kurang dari 80% masa pertemuan yang ditentukan bagi sesuatu kursus termasuk kursus Hadir Wajib (HW) dan kursus Hadir Sahaja (HS). Students must attend not less than 80% of the contact hours specified for a course including Compulsory Attendance (HW) course and Attendance Only (HS) course. 2. Pelajar yang tidak memenuhi perkara 1 di atas tidak dibenarkan menghadiri kuliah dan menduduki sebarang bentuk pentaksiran selanjutnya. Markah sifar 0 akan diberikan kepada pelajar yang gagal memenuhi perkara 1. Manakala untuk kursus HW, pelajar yang gagal memenuhi perkara 1 akan diberi gred Hadir Gagal (HG). Students who do not fulfill item 1 of the above are not allowed to attend further lecture and sit for any form of assessment. Zero 0 mark will be given to students who fail to comply with item 1. As for HW course, students who fail to comply with item 1 will be given Failure Attendance (HG) grade. 3. Pelajar perlu patuh kepada peraturan berpakaian yang berkuatkuasa dan menjaga disiplin diri masing-masing untuk mengelakkan dari tindakan tatatertib diambil terhadap pelajar. Students should adhere to the dress regulations in effect and must discipline themselves to avoid from any disciplinary actions. 4. Pelajar perlu mematuhi peraturan keselamatan sepanjang aktiviti pembelajaran dan pengajaran. Students should adhere to the safety regulations throughout the learning and teaching activities. RP

7 MATRIK HASIL PEMBELAJARAN SUBJEK DAN HASIL PEMBELAJARAN PROGRAM (SUBJECT LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES MARTIX) : Rujuk lampiran (Refer attachment). RP

8 PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7 PLO8 PLO9 PLO10 PLO11 PLO12 PLO13 MATRIK HASIL PEMBELAJARAN KURSUS DAN HASIL PEMBELAJARAN PROGRAM MATRIX OF COURSE LEARNING OUTCOMES AND PROGRAMME LEARNING OUTCOMES Fakulti (Faculty) : FACULTY OF TECHNOLOGY MANAGEMENT AND BUSINESS Matrik ini perlu digunakan bersama: (This matrix is to be used with) Program (Programme) : BACHELOR IN TECHNOLOGY MANAGEMENT 1. Objektif Pendidikan Program (PEO) (Programme Educational Objectives (PEO)) Kod Kursus (Course Code) : BPB Hasil Pembelajaran Program (PLO) (Programme Learning Outcomes (PLO)) Nama Kursus (Course Title) : TOTAL QUALITY MANAGEMENT Bil. (No.) Hasil Pembelajaran Kursus (Course Learning Outcomes) 1. Solve quality problems effectively using the principles and tools of total quality managment (C3,PLO1). C3 Pematuhan kepada PLO (Compliance to PLO) Kaedah Penyampaian (Method of Delivery) Lecture Kaedah Pentaksiran (Method of Assessment) Individual assignment and final/mid-sem examination KPI Students are able to apply and describe the topic given. 55% achieve grade C and above. 2. Practice quality control priciples and tools in improving business performance (A3,PLO2). 3. Select suitable quality tools to be used in industrial environment to produce product and process that focus on quality control and customer satisfaction (P3, PLO4). A3 P3 Lecture Lecture,continuos study and group project Quiz and final/midsem examination Group presentation and group report submission Students are able to apply and describe the topic given. 55% achieve grade C and above. Report are clear, correct and well presented.55% achieve grade C and above. Jumlah (Total) RP Taksonomi Pembelajaran (Learning Taxonomy) Kognitif (Cognitive) Psikomotor (Psychomotor) Afektif (Affective) C1 Pengetahuan (Knowledge) P1 Persepsi (Perception) A1 Menerima (Receiving) C2 Pemahaman (Comprehension) P2 Set (Set) A2 Memberikan Maklum Balas (Responding) C3 Aplikasi (Application) P3 Respons Berpandu (Guided Response) A3 Menilai (Valuing) C4 Analisis (Analysis) P4 Mekanisme (Mechanism) A4 Mengorganisasi (Organising) C5 Sintesis (Synthesis) P5 Respons Ketara Kompleks (Complex Overt Response) A5 Menghayati Nilai (Internalising) C6 Penilaian (Evaluation) P6 Adaptasi (Adaptation) P7 Lakuan Tulen (Origination)

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