Lesson 3. , - Go For The Gold With Customer Service 0 National Food Service Management Institute The University of Mississippi

Size: px
Start display at page:

Download "Lesson 3. , - Go For The Gold With Customer Service 0 National Food Service Management Institute The University of Mississippi"

Transcription

1 Sedig Sigals Lesso 3, - Go For The Gold With Customer Service 0 Natioal Food Service Maagemet stitute The Uiversity of Mississippi

2 Go for the Gold! Lesso 3 Sedig Sigals Objectives: At the coclusio of this lesso, food service assistats will be able to do the followig: l Defie commuicatio l detify elemets i improved listeig skills l List elemets i improved verbal skills l Explai overbal commuicatio l Develop a pla to improve commuicatio skills with co-workers ad customers Commuicatio is a two-way deal betwee speaker ad listeer. Effective commuicatio betwee food sexvice staff ad our customers may be the most importat elemet i customer service. To really fulfill the wats ad eeds of our customers, we must have a ope ad effective chael of commuicatio with those customers. Stati by askig stuff whut commuicatio is, what the word meas to them. Write a- o board, jl@ chart, or trasparecy. Cotiue util o oe bus aother meaig to add. Make sure u&eigw is o the list. Post list ad use it au durig the t!i!zwm. To the istructor For this segmet, you will eed: Chalk board or flip chart 2 copies of Patters (page 13) Paper ad pecil for each class member NFSM Sedig Sigals - Page 3-l

3 Go for the Gold! Commuicatio is gettig a thought, a idea, from oe mid ito aother. We commuicate to iform, to etertai, to express emotio, but more ofte the real purpose of commuicatio is to persuade, to ifluece. Ca you see the relatioship betwee effective commuicatio ad our customer s healthy food choices? Segmet 1 - Receivig sigals Accordig to a study by the America Maagemet Associatio, the average executive speds at least 20 percet of his time (that s oe full day i every work week) copig with misuderstadigs. Misuderstadig meas that lies of commuicatio - were blocked. The message did t get through. Why might that happe? What are some thigs that ca block commuicatio? What if a maager gives directios hurriedly ad does t bother to show the employee who does t kow how to do what is asked? Ay time we give directios, it is our resposibility to check for uderstadig. We eed to ask the listeer to repeat the istructios to make sure the message was received. We must make sure our co-workers feel comfortable about askig us to repeat or tellig us that we did t make the message clear. Whe we ca speak frakly to each other without stress ad strai, we keep the commuicatio chaels ope. Commuicatio is a two-way resposibility. There is a seder; ad there is a receiver. The seder must sed a clear message-most of this lesso will be about sedig clear messages. The other side of the story is listeig. No matter how blear the message, the receiver has to be listeig. Listeig probably is the most eglected of the commuicatio skills. Most of us are ot very good listeers because we thik faster tha we speak. Our thoughts race ahead of the speaker. We re thikig istead of listeig, thikig about what the speaker is goig to say or what we re goig to respod. We half liste, if we liste at all. Grated, most sedig is less tha perfect, but combie imperfect sedig with poor listeig, ad it is small woder that there is so much misuderstadig. this segmet, we will talk about active listeig skills. The ext segmets are about our sedig skills, both verbal ad overbal. Ask ifcommuicatio is impt. Ask with whom commuicatio is imbortat. the last segmet we will fid out how to improve our commuicatio skills, with each other ad with our customers. NFSM Sedig Sigals -Page 3-2

4 Go for the Gold! Ad of course, whe we become good commuicators, our relatioships with our family ad frieds will be o firmer footig, too, a spi-off beefit from this lesso. Listeers rarely give the speaker their full ad udivided attetio. Some of the reasos: Speaker is ot a good commuicator-borig, poor delivery, poor vocabulary, distractig maerisms (Stop ad ask cluss to thik ofsome aoyig hubits i@f& they kow, such as you kow, * evtq other wd, or uh, ervous tics, o eye cotact1 Listeer does t agree with speaker; metally arguig istead of listeig Listeer does t wat to hear it; uwelcome message Listeer is busy doig other thigs. Most of us ca cocetrate o oly oe thig at a time. Talk to aco-worker who is cocetratig o measurig igrediets ad she probably will either miss the message or make mistakes i measurig. Grated that most people are less tha good commuicators; therefore, we miss good messages that are wrapped i a less-tha-perfect package. However, we ca trai ourselves to liste. Let s start by lookig at some of the distractios that keep us from gettig the message: Not cocetratig; hearig but doig somethig else or thikig about somethig else at the same time terruptig discoected speaker ofte; thoughts Allowig speaker to fiish but formulatig respose at the same time Replyig thikig too soo, without Ways we ca overcome these atural tedecies to half liste: Focusig o speaker s cetral idea will help cocetratio. Cocetratig will dimiish tractios. o cotet delivery dis- Withholdig judgmet; waitig for the speaker to fiish. Pausig to summarize the message, to check for accuracy, the thikig through our respose. Activity - Let s see how accurately we. ca tell ad hear a rather simj?df message. Ask for two voluteers to describe a simple desig. (Pass out sheet of fia#er to NFSM Sedig Sigals - Page 3-3

5 - - Ask fit voluteer to describe the desig, ad each class member is to draw what speakades&. Oly voluteer may talk. Class may ot ask ay qut&ms, although they ca ask the speaker to r+eat. Each em..byee draw fi ~ttmra volutaer d43cribe~. Class mtm&tm must ot talk to each other or look at each other s drawig. Secod patter - Sewd voluteer dts& the desig. This time the chss may ask qu&ios. The voluteer may respod to ay questo but may ut show the desig. lvm eumyoe has cor*&& secod drawig show thefit desz g ad Go for the Gold! have everyoe i the cluss show their ow drawigs. Do the same with the secod desig. Ask cl&s these questios: Which desig were you able to draw more accurately?. Was there ay differece betwee (first voluteer) ad (secod voluteer)? Why was oe more effective tha the other? How does iteractio betwee speaker ad listeer chage the way the message goes through? What does that tell us about commuicatig o the job? With our customers? C lkst~~~~ This is far your refere)u;e oly. ThefuU-size versio for the two voluteers ii at the back of this Lfsso. Patter 6 NFSM Sedig Sigals - Page 3-4

6 Go for the Gold! * Segmet 2 - Sedig Sigals RefertothdistmadeiSegmetl. Ask chess to idetajj those elemets o the list that are ivolved i sedig the wuzssagx? through verbal commuicatio. Usually we commuicate by talkig to each other. O a daily basis, i our jobs ad with our families, we commuicate verbally. Research idicates that we sped 70 percet of our day i verbal commuicatio. That s 10 to 11 hours a day talkig ad listeig. Accordig to the research, the average perso speds more time listeig tha speakig. Thik about it. That meas some people must do most of the talkig, does t it?. We use words whe we talk; we express our thoughts, our ideas, i words to get those thoughts from our mids ito other peoples heads. s commuicatig with words difficult, class? (Wait for class r&m2se.) Sometimes. Why? (Wait fm- voluteer reqkmse. Rmrd respo.stzs board, flip chart, or trastirecv. 1 Commuicatig with coworkers is our first priority. f we do t commuicate with each other, we probably will fail to commuicate with customers. What are some of the reasos we eed good commuicatio with customers? We wat to make them feel welcome ad satisfied with our product ad service. We wat to ifluece food choices. their We have limited time with customers, so commuicatio must be effective. Words mea differet thigs to differet people. People give meaig to words by their previous experiece, their expre&o, by toe of voice. The impact of the-various elemets ivolved i commuicatio has bee carefully measured. To the istructor For this segmet you will eed: Chalk board or flip chart List of commuicatio meaigs from last segmet. Meaig of Words hadout for each class member (page 14) NFSM Sedig Sigals - Page 3-5

7 - - Here is how it came out: mpact of words - 7% mpact of toe of voice - 38% Body laguage - 55% (overbal commuicatio) Two elemets i verbal commuicatio are the words we use ad the toe of voice. But we start with words. We have to use words to express ideas verbally; words are all we have. Therefore we must choose them carefully to express our ideas correctly. f you liste to the ews or read the paper, you kow how a reporter ca color a story, chage its meaig with the words he selects. Oe army commits a atrocity, but whe our soldiers do the same thig it is a regrettable error or a miscalculatio. Activity - Toe of voice. Let s ttp a ttxperim with a little WoTd to sac how we ca chugt the meaig. The wd is Oh w &ru&vr read eachstatemet twice. Go amud the cb ad huve euchpmo respod to the statemet by sayig Oh. The fmt time th.49 e@loyae will e+mss a positive ewtio-af!$wov~ excite meat, delight. Theext emplbyee is askedtosay oh bithatoeof voice that expressa a egative emotio, such as ager, dkgust or sadess. Cotiue aroud the class readig each statemet twice. Your mother wats you to call right away. Look i the ove ad see how your cake is doig. Go for the Gold! She is goig to marry your exhusbad. You re makig the salad. Here is your check. This is what we re havig for luch. Please otice that oe of these statemets expressed aythig, oe way or the other. You have o idea whether the cake looks good util you hear the toe of voice of that Oh. t s ot what we say, it s the way that we say it. Actually, commuicatio is both words ad toe, agreed? We must choose our words carefully. Some words, like Oh, are fairly eutral i meaig, while some words are color words; that is, they immediately ispire a emotio. For example, accidet is eutral, disaster is a color word. Leader is relatively positive, but boss has a bit of egative cootatio. What are some other examples? Write res#umses o a board, flip chart or tras@mcy. Aother thig about words is that they mea differet thigs to differet people. What do you thik of whe say boet ad boot? To the Eglish a boet is the hood of the car ad boot is the truk. What does fast mea to you? (Wait for chss to come u. with several aswers. out hadout. ) NFSM Sedig Sigals - Page 3-6

8 Go for the Gold! We ca summarize this sectio o verbal commuicatio with several poits to keep i mid whe we choose words for commuicatio: N Try to use words that mea the same thig to most people. H Uderstad that color words arouse emotios. Combie choice of words with toe of voice to com- muicate iteded meaig. m Thik before you speak. Set goals-what you wat the receiver to kow, do, or uderstad. Check back with listeer to make sure what listeer heard was what you meat. NFSM Sedig Sigals -Page 3-7

9 Go for the Gold! Segmet 3 - Noverbal commuicatio Refer back to listjhm segmet 1. deti~ ay o the list that areove&al R9midchss howim~toveh1 commuiuztiv is ad ask themtoaddtotki?list.ask whatabout...? forayof the folbwig that are ot yet o the list: the way w dress, our groomig, facial expressio, ervous hubits, posture, f?sturm. Here are some examples. What do these gestures say to your customers about how you feel? Arms folded across chest Hads o hips Frow Lookig dow, lookig off, ot lookig at CUP tomer Yawig Tappig foot, tappig servig spoo Sighig Slouchig How about these? Smile Leaig slightly forward Direct eye cotact Head tilted to oe side Buoyat posture Arms relaxed or outstretched Activity: Churades. Divide class ito two tams. Give oe peo o each teum oe of the e3@essios to act out. Oi)facialeLbpESsti, hud ad body wtfwts atlowed; o t&bag or l+ syc. Other team membersguess.fi7stteamtogetal.l the expressios cotrbct wis. Go away! Stay calm No more for me. Be quiet. am hot. Qromise. am cold. Follow me. watarkk Thatperso is crazy Come here. Sbt?ed it ub! To the istructor For this segmet you will eed: Chalk board or flip chart Commuicatios meaigs from Segmet 1 2 copies of charades words, cut apart 1 copy of scearios, cut apart NFSM Sedig Sigals - Page 3-8

10 Go for the Gold! _ - Put yourself i the customer s place. What is the effect of the followig? Sloppy, ill-fittig, or lesstha-clea uiforms? Hair hagig the face? dow over Bright ail polish or chipped polish? Lots of jewelry? Ru dow or scuffed shoes? Whe you are a customer, which of the followig do you wat to wait o you? Someoe who is warm, patiet, selfcofidet, iterested, ad helpful? Someoe who is bored, sulle, distracted, hurried, or disiterested? Rowdy txtivity - Divide the c&s i #Girsati g&e a sct5 ati to act out. Oe plays thegood examptk, the other the bad example. AU&w two miutes ~~aratio. They may call up aoth43xlass member to pliay the customer. Ask ci&s to critique customer commuicatio i each case. 1. Server is relaxed, smilig, erect posture, makig eye cotact, How about some barbecued chicke with a baked hduto? L 2. &ver is l&&g o the couter, fbow, tappig foot, lookig dow, sighs ad says, Vhut do you wat? Huy, there s a log lie. B 1. Smilig s- leas s&$&y ford. Hi Bobby, your ew shirt is a great color, bet y0u wat spaghei, ad how about a salad with it? 2. Server, huds o hips, yawig, uhey you, are you a studet here? This is just fm studets. 1. Server rushes to lie, hutigfor servigs*, ca t fid gkkes, shovig huir out offace, says, Wait a m&u& ca t y0u. Your c&ass is early. We re ot ready yet. R 2. Server huwies to lie, where all 42quipme-t is oh, you re early today A. m glad to see you, ad w U be ready ay secod ow. 1. &very& to co-worker, Hq: get autherj8a of that bvzxcoli out here. These kids are waitig! The lie is backig up. Wuzt s wrog with you? 2. Se7ver to CUSM, l m reuuy ghd thut you like broccoli, David, ad U cook sorejust fm- you to-, so you have a salad today ad broc~lj to-w, okay f these scearios we see that words, toe, ad body laguage all play a part i the message we receive. Remember, though, that overbal commuicatio has more impact tha aythig we say. We ca make sure our body laguage gives our customers a positive impressio-cosciously put o a happy face. Wear a smile. Feel good about ourselves ad our jobs, ad it will show! NFSM Sedig Sigals - Page 3-9

11 . Segmet 4 - Review ad develop a pla How do our customers commuicate with us? What skills do we eed, how ca we improve customer s commuicatio with us? (Reoiew chur~titics list-, #age 3-3.) of gwd Ad how do we commuicate with our words, toe of voice, overbal commuicatio.) Activity - Have &ass fiu out Assure them it is for their owuse,wo tbetakzu;z,or gmded. The braistorm some of th folhwig questios with the &ass. Som49aswers aregive, but there are other aswers to meet commuicatio 7ueds of idividuals. Q What s the first step to improve our commuica- A: Uderstad the ti importace of com- \ muicatio to r/ 7 customer service. Accept that most of us could stad to improve Go for the Gold! our skills. Decide to do it. (t will take some determiatio!) Lear to liste to good commuicators ad adopt their best methods. Q How shall we proceed? A: Develop three parts to a pla for improvemet, based o the profile-oe pla to liste better, oe pla to make sure we commuicate what we really mea, a third for overbal commuicatio. Set our goals i cocrete terms. Regularly check chages i our profile. Chage ad adapt the pla as we cotiue to evaluate ad see our eeds for improvemet. Evaluate results. (Had out commuicatio diary.) Practice a lot. Post Positive Reci.pe. olptiual - Amridecopies to cluss m.embeys who watacobddeeb. - To the istructor For this segmet you will eed: Copy of hadouts for each class member l Commuicatio profile (page 15) ad Commuicatio diary (page 16) l Toward improvig verbal commuicatio (page 17) l Positive Recipe (optioal, page 18)) NFSM Sedig Sigals - Page 3-4 0

12 ,- Accompayig materials The followig materials are available from NFSM to supplemet this lesso. Go for the Gold! may be purchased aloe or with the accompayig hadout material that was distributed at satellite telecoferece/semiar sites BLT. Lessos cover traditioal meal patter requiremets for luch ad breakfast, requiremets of offer vs. serve for luch ad breakfast, ad teachig youg childre to like ew foods. The package icludes two videos, &wg&&grdtbzfts &SdrodLau&esad&rrdy Bd?U#-tZdH&Frieds.LH#7HdikG NW Foods. NFSM ET l-91 (etire package) NFSM ET 1-91 (A) (Excludes Barely Bear) l%rsemdwmakeawi ea is desiged for those who are resposible for hirig ad traiig ew employees to work i Child NutritioPrograms. NFSMT P-j&io is the fial i the series of telecofereces. Uses examples of participatio from all over the coutry to show how to actually icrease participatio i Child Nutritio Programs. Satellite telecoferece/ semiar videotapes are approximately oe hour each. Each tape NFSM Sedig Sigals - Page 3-11

13 Lesso 3 - Sedig Sigals Hadouts Review puzzle 12

14 Lesso 3, Segmet 1 Patter A - Patter B

15 - Lesso 3, Segmet 2 The Meaig of Words Not all words mea the same thig to all people. For example, what do we mea by fast? A fast horse is oe that rus rapidly-uless he is tied fast. However, a color is fast ifit does t ru at all. Whe we observe a religious fast, we abstai. Yet i a geeratio past youg wome who abstaied from practically othig were cosidered fast. c Up has may meaigs. Most people uderstad whe we use the word up meaig toward the sky, the top of the list, the top of the page. But why do we wake up or brig up a topic at a meetig? Why do workers speak up ad why is it up to the maager to write her report? We brighte up a room, light up a cigar, polish up the silver, lock up the house, ad fix up a old car. O the other had, people stir up trouble, lie up for tickets, work up a appetite, ad sometimes get tied up i traffic. They show up late for a appoitmet; the they have to make up excuses ad ed up i trouble. To be dressed is oe thig but to be dressed up is quite aother. As cofusig as it may seem, a drai has to be opeed up because it is plugged up. To be up o the proper use of up, you should look up the word i your dictioary. f you are up to it, you might make a list of the ways up is used. t will take up a lot of your time, but if you do t give up, you may ed up with about a thousad uses of up. 14

16 Lesso 3, Segmet 4 My commuicatio profile As a listeer do you cocetrate o what s beig said ad ot let your mid wader? Do you liste objectively util the customer is fiished speakig? Do you summarize what the customer said to make sure you uderstood? Do you pla your aswer after the customer is fiished speakig? Do you pla what you are goig to say before you aswer? Whe you talk, do you pla what you wat the customer to kow, uderstad, or feel before you speak? Do you state your thoughts clearly, cocisely, ad completely? Do you talk i terms your customer ca uderstad? Do you choose your words carefully to make your meaig clear? Do you check to see if what the customer heard is what you meat? Do you liste to your toe of voice ad does it mea what you wat to commuicate? Does your body laguage give the customer the right impressio? - Ay o aswer eeds improvemet. A ot sure aswer may be a area to watch carefully. (You ca use the above profile for checkig commuicatio with ay persos with whom you commuicate. Where it says customer substitute the appropriate word, such as supervisor, maager, co-worker, spouse, fried, or family member.) 15

17 Lesso 3, Segmet 4 My commuicatio diary Keep a commuicatio diary for a typical day. To evaluate your commuicatio with co-workers, start whe you get to work ad record every cotact durig the workig day. Evaluate your commuicatio with other groups durig the time you have cotact with them. 16

18 . Lesso 3, Segmet 4 Toward improvig verbal commuicatio b Try to use words that mea the same thig to most people. b Uderstad that color words arouse strog emotios. ä Combie choice of words with toe of voice to commuicate iteded meaig. b Thik before you speak. Set goals-what you wat the receiver to kow, do, or uderstad. b Check back with listeer to make sure what listeer heard was what you meat. 17

19 The Positive Recipe Weights/Measures 3 cups 1 lb. 1 lb. 5 tbsp. 9 tsp. 2 oz.?4 tsp. h cup grediets Clear goals, workable Commuicatio, ope Trust ad uderstadig Appreciatio (or praise) Kidess Adaptability Humor Commitmet Additioal 3 cup /a tsp. Directios: toppig Ecouragemet Challeriges 1. Combie workable, clear goals with ope commuicatio. Mix well. Gradually add trust ad appreciatio util fuly mixed. 2. Add kidess to mix. Bled thoroughly. Cook ad stir util thickeed. 3. Add adaptability ad humor util heated. 4. Pour heated mixture ito pa. Stir i commitmet. 5. Fiish as desired. The fiished product should be positive! f sigs of ill will or co&io develop, check igrediets for accuracy. 6. Optioal: The fiished product ca be sprikled with ecouragemet ad challeges. Make your kitche come alive with this ew, excitig priciple, The Positive Recipe. Clear, cocise istructios or expectatios for tasks eable us to accomplish work with little or o help. Ope commuicatio eables us to. make suggestios or commets freely or to ask ay ecessary questios. A workig eviromet filled with trust ad praise for each other motivates each perso to do the best job possible. Each oe of us respods cofidetly to kidess! Beig courteous ad helpig others is a sure way to ifluece people, as well as erichig our ow lives. The ability to face challeges or problems with ethusiasm ad flexibility wis respect ad admiratio. The right attitude ca solve problems fast ad effectively. Takig the opportuity to laugh ad ejoy each other ca build strog bods. A perso who feels eeded will be more committed to the team ad its efforts. We all crave approval ad recogitio as idividuals. Daily or regular ecouragemet ad challeges keep us goig. Source: Terry Keisler, Program Specialist, South Carolia Departmet of Educatio 18

20 Review Puzzle - Lesso 3 1 2

21 Review Puzzle - Lesso 3 Defiitios Fill i as may words as you ca from the defiitios. f you get stuck, the key words are all listed o the right. Fid the word that matches the defiitio that fits i the space. Dow 1. The listeer half of commuicatio two-way resposibility 2. What commuicatio chaels must be for the message to get through 3. What has more impact tha words but less tha body laguage 4. Aother ame for body laguage 5. What we wat commuicatio to be 6. Our co-workers should feel comfortable doig this 7. How we usually commuicate 8. Listeig is the most 9. A way to check for uderstadig of commuicated message 10. A overbal message idicatig boredom 11. What we should do with our eyes 12. A way to improve listeig skills 13. What we ca all do to our commuicatio skills 14. Yes, a lot of speakers are 15. What the receiver of commuicatio must do well 16. Aother word for brief wait to orgaize respose 17. Aother kid of laguage 18. What must be ope for commuicatio to work 19. What the speaker does with the message. Across 1. Commuicatio is a two-way 2. A way to improve listeig skills 3. What commuicatio gets from oe mid to aother 4. What we strive to make our commuicated message 5. We form before speaker is fiished 6. Oe of the metal distractios to listeig 7. Body laguage that expresses disapproval What we use to express ideas The kid of words that stir emotios Both listeers ad speakers must have Why we do t liste well Seder s resposibility to check 13. The real purpose of most commuicatio Hit List liste overbal speaker ope effective chael idea ifluece uderstad repeat ask resposibility sed receiver clear eglected improve skills awe distractio reply borig or bore focus cocetrate Yam cotact pause talkig words toe body color fkowl

22 C Review Puzzle - Lesso 3 - PONSBLTY E P 0 N CONCENTRATE N 0 E N < A S F,: E H N D E A L K F V V K E N E E CLEAR v REPLY N R T G A R G U E 1 L c w - P V E ie E F R 0 W N, C # B A L 1 V - E C L L s H E D S T RACTON S Y E N E l \ UNDERS E S T. TAND D L-J. 21

CONSTITUENT VOICE TECHNICAL NOTE 1 INTRODUCING Version 1.1, September 2014

CONSTITUENT VOICE TECHNICAL NOTE 1 INTRODUCING  Version 1.1, September 2014 preview begis oct 2014 lauches ja 2015 INTRODUCING WWW.FEEDBACKCOMMONS.ORG A serviced cloud platform to share ad compare feedback data ad collaboratively develop feedback ad learig practice CONSTITUENT

More information

HANDBOOK. Career Center Handbook. Tools & Tips for Career Search Success CALIFORNIA STATE UNIVERSITY, SACR AMENTO

HANDBOOK. Career Center Handbook. Tools & Tips for Career Search Success CALIFORNIA STATE UNIVERSITY, SACR AMENTO HANDBOOK Career Ceter Hadbook CALIFORNIA STATE UNIVERSITY, SACR AMENTO Tools & Tips for Career Search Success Academic Advisig ad Career Ceter 6000 J Street Lasse Hall 1013 Sacrameto, CA 95819-6064 916-278-6231

More information

Application for Admission

Application for Admission Applicatio for Admissio Admissio Office PO Box 2900 Illiois Wesleya Uiversity Bloomig, Illiois 61702-2900 Apply o-lie at: www.iwu.edu Applicatio Iformatio I am applyig: Early Actio Regular Decisio Early

More information

Consortium: North Carolina Community Colleges

Consortium: North Carolina Community Colleges Associatio of Research Libraries / Texas A&M Uiversity www.libqual.org Cotributors Collee Cook Texas A&M Uiversity Fred Heath Uiversity of Texas BruceThompso Texas A&M Uiversity Martha Kyrillidou Associatio

More information

E-LEARNING USABILITY: A LEARNER-ADAPTED APPROACH BASED ON THE EVALUATION OF LEANER S PREFERENCES. Valentina Terzieva, Yuri Pavlov, Rumen Andreev

E-LEARNING USABILITY: A LEARNER-ADAPTED APPROACH BASED ON THE EVALUATION OF LEANER S PREFERENCES. Valentina Terzieva, Yuri Pavlov, Rumen Andreev Titre du documet / Documet title E-learig usability : A learer-adapted approach based o the evaluatio of leaer's prefereces Auteur(s) / Author(s) TERZIEVA Valetia ; PAVLOV Yuri (1) ; ANDREEV Rume (2) ;

More information

2014 Gold Award Winner SpecialParent

2014 Gold Award Winner SpecialParent Award Wier SpecialParet Dedicated to all families of childre with special eeds 6 th Editio/Fall/Witer 2014 Desig ad Editorial Awards Competitio MISSION Our goal is to provide parets of childre with special

More information

part2 Participatory Processes

part2 Participatory Processes part part2 Participatory Processes Participatory Learig Approaches Whose Learig? Participatory learig is based o the priciple of ope expressio where all sectios of the commuity ad exteral stakeholders

More information

'Norwegian University of Science and Technology, Department of Computer and Information Science

'Norwegian University of Science and Technology, Department of Computer and Information Science The helpful Patiet Record System: Problem Orieted Ad Kowledge Based Elisabeth Bayega, MS' ad Samso Tu, MS2 'Norwegia Uiversity of Sciece ad Techology, Departmet of Computer ad Iformatio Sciece ad Departmet

More information

On March 15, 2016, Governor Rick Snyder. Continuing Medical Education Becomes Mandatory in Michigan. in this issue... 3 Great Lakes Veterinary

On March 15, 2016, Governor Rick Snyder. Continuing Medical Education Becomes Mandatory in Michigan. in this issue... 3 Great Lakes Veterinary michiga veteriary medical associatio i this issue... 3 Great Lakes Veteriary Coferece 4 What You Need to Kow Whe Issuig a Iterstate Certificate of Ispectio 6 Low Pathogeic Avia Iflueza H5 Virus Detectios

More information

VISION, MISSION, VALUES, AND GOALS

VISION, MISSION, VALUES, AND GOALS 6 VISION, MISSION, VALUES, AND GOALS 2010-2015 VISION STATEMENT Ohloe College will be kow throughout Califoria for our iclusiveess, iovatio, ad superior rates of studet success. MISSION STATEMENT The Missio

More information

Natural language processing implementation on Romanian ChatBot

Natural language processing implementation on Romanian ChatBot Proceedigs of the 9th WSEAS Iteratioal Coferece o SIMULATION, MODELLING AND OPTIMIZATION Natural laguage processig implemetatio o Romaia ChatBot RALF FABIAN, MARCU ALEXANDRU-NICOLAE Departmet for Iformatics

More information

also inside Continuing Education Alumni Authors College Events

also inside Continuing Education Alumni Authors College Events SUMMER 2016 JAMESTOWN COMMUNITY COLLEGE ALUMNI MAGAZINE create a etrepreeur creatig a busiess a artist creatig beauty a citize creatig the future also iside Cotiuig Educatio Alumi Authors College Evets

More information

PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL

PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL 1 PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL IMPORTANCE OF THE SPEAKER LISTENER TECHNIQUE The Speaker Listener Technique (SLT) is a structured communication strategy that promotes clarity, understanding,

More information

Fuzzy Reference Gain-Scheduling Approach as Intelligent Agents: FRGS Agent

Fuzzy Reference Gain-Scheduling Approach as Intelligent Agents: FRGS Agent Fuzzy Referece Gai-Schedulig Approach as Itelliget Agets: FRGS Aget J. E. ARAUJO * eresto@lit.ipe.br K. H. KIENITZ # kieitz@ita.br S. A. SANDRI sadra@lac.ipe.br J. D. S. da SILVA demisio@lac.ipe.br * Itegratio

More information

How to make successful presentations in English Part 2

How to make successful presentations in English Part 2 Young Researchers Seminar 2013 Young Researchers Seminar 2011 Lyon, France, June 5-7, 2013 DTU, Denmark, June 8-10, 2011 How to make successful presentations in English Part 2 Witold Olpiński PRESENTATION

More information

Lecturing Module

Lecturing Module Lecturing: What, why and when www.facultydevelopment.ca Lecturing Module What is lecturing? Lecturing is the most common and established method of teaching at universities around the world. The traditional

More information

Picture It, Dads! Facilitator Activities For. The Mitten

Picture It, Dads! Facilitator Activities For. The Mitten Picture It, Dads! Facilitator Activities For The Mitten Picture It Dads! The Mitten Goals for Dads: 1. To practice effective read-aloud techniques. 2. To develop strategies to help retell the story. 3.

More information

Client Psychology and Motivation for Personal Trainers

Client Psychology and Motivation for Personal Trainers Client Psychology and Motivation for Personal Trainers Unit 4 Communication and interpersonal skills Lesson 4 Active listening: part 2 Step 1 Lesson aims In this lesson, we will: Define and describe the

More information

Function Tables With The Magic Function Machine

Function Tables With The Magic Function Machine Brief Overview: Function Tables With The Magic Function Machine s will be able to complete a by applying a one operation rule, determine a rule based on the relationship between the input and output within

More information

Conducting an interview

Conducting an interview Basic Public Affairs Specialist Course Conducting an interview In the newswriting portion of this course, you learned basic interviewing skills. From that lesson, you learned an interview is an exchange

More information

COMMUNICATION & NETWORKING. How can I use the phone and to communicate effectively with adults?

COMMUNICATION & NETWORKING. How can I use the phone and  to communicate effectively with adults? 1 COMMUNICATION & NETWORKING Phone and E-mail Etiquette The BIG Idea How can I use the phone and e-mail to communicate effectively with adults? AGENDA Approx. 45 minutes I. Warm Up (5 minutes) II. Phone

More information

arxiv: v1 [cs.dl] 22 Dec 2016

arxiv: v1 [cs.dl] 22 Dec 2016 ScieceWISE: Topic Modelig over Scietific Literature Networks arxiv:1612.07636v1 [cs.dl] 22 Dec 2016 A. Magalich, V. Gemmetto, D. Garlaschelli, A. Boyarsky Uiversity of Leide, The Netherlads {magalich,

More information

Study Guide for Right of Way Equipment Operator 1

Study Guide for Right of Way Equipment Operator 1 Study Guide for Right of Way Equipment Operator 1 Test Number: 2814 Human Resources Talent Planning & Programs Southern California Edison An Edison International Company REV082815 Introduction The 2814

More information

2 months: Social and Emotional Begins to smile at people Can briefly calm self (may bring hands to mouth and suck on hand) Tries to look at parent

2 months: Social and Emotional Begins to smile at people Can briefly calm self (may bring hands to mouth and suck on hand) Tries to look at parent 2 months: Begins to smile at people Can briefly calm self (may bring hands to mouth and suck on hand) Tries to look at parent Coos, makes gurgling sounds Turns head toward sounds Pays attention to faces

More information

IN THIS UNIT YOU LEARN HOW TO: SPEAKING 1 Work in pairs. Discuss the questions. 2 Work with a new partner. Discuss the questions.

IN THIS UNIT YOU LEARN HOW TO: SPEAKING 1 Work in pairs. Discuss the questions. 2 Work with a new partner. Discuss the questions. 6 1 IN THIS UNIT YOU LEARN HOW TO: ask and answer common questions about jobs talk about what you re doing at work at the moment talk about arrangements and appointments recognise and use collocations

More information

PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS

PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS The following energizers and team-building activities can help strengthen the core team and help the participants get to

More information

Effective Instruction for Struggling Readers

Effective Instruction for Struggling Readers Section II Effective Instruction for Struggling Readers Chapter 5 Components of Effective Instruction After conducting assessments, Ms. Lopez should be aware of her students needs in the following areas:

More information

SESSION 2: HELPING HAND

SESSION 2: HELPING HAND SESSION 2: HELPING HAND Ready for the next challenge? Build a device with a long handle that can grab something hanging high! This week you ll also check out your Partner Club s Paper Structure designs.

More information

Presented by The Solutions Group

Presented by The Solutions Group Presented by The Solutions Group Email communication Non-verbal messages Listening skills The art of asking questions Checking for understanding Is email the appropriate communication method for your message?

More information

Hardhatting in a Geo-World

Hardhatting in a Geo-World Hardhatting in a Geo-World TM Developed and Published by AIMS Education Foundation This book contains materials developed by the AIMS Education Foundation. AIMS (Activities Integrating Mathematics and

More information

SPCH 1315: Public Speaking Course Syllabus: SPRING 2014

SPCH 1315: Public Speaking Course Syllabus: SPRING 2014 : Public Speaking Course Syllabus: SPRING 2014 Northeast Texas Community College exists to provide responsible, exemplary learning opportunities. Danny Moss, MA : IT 114 Phone: 903-434-8228 Course Work

More information

PREVIEW LEADER S GUIDE IT S ABOUT RESPECT CONTENTS. Recognizing Harassment in a Diverse Workplace

PREVIEW LEADER S GUIDE IT S ABOUT RESPECT CONTENTS. Recognizing Harassment in a Diverse Workplace 1 IT S ABOUT RESPECT LEADER S GUIDE CONTENTS About This Program Training Materials A Brief Synopsis Preparation Presentation Tips Training Session Overview PreTest Pre-Test Key Exercises 1 Harassment in

More information

Job Hunting Skills: Interview Process

Job Hunting Skills: Interview Process Job Hunting Skills: Interview Process Curriculum for Career, spring 2012 Career counselor Eric Carver Urapalvelut/ Eric Carver 16.4.2012 1 Curriculum for Career LECTURES Part 1 SELF-ASSESSMENT SKILLS 3

More information

1 Copyright Texas Education Agency, All rights reserved.

1 Copyright Texas Education Agency, All rights reserved. Lesson Plan-Diversity at Work Course Title: Business Information Management II Session Title: Diversity at Work Performance Objective: Upon completion of this lesson, students will understand diversity

More information

PGCE Secondary Education. Primary School Experience

PGCE Secondary Education. Primary School Experience - PGCE Secondary Education Primary School Experience 1. The Aims of Primary School Observation (a) that you appreciate the role and ways of working of primary school teachers and ways in which these may

More information

Following the Freshman Year

Following the Freshman Year Following the Freshman Year There are certain feelings and emotions that first year freshman students will experience throughout their first year in college. While keeping in mind that every student is

More information

Graduation Party by Kelly Hashway

Graduation Party by Kelly Hashway Chris hauled the last folding chair up from the basement. He set it out on the deck and poured himself a glass of lemonade from the pitcher on the card table. Christopher, that s for the party, his mother

More information

2014 Free Spirit Publishing. All rights reserved.

2014 Free Spirit Publishing. All rights reserved. Elizabeth Verdick Illustrated by Marieka Heinlen Text copyright 2004 by Elizabeth Verdick Illustrations copyright 2004 by Marieka Heinlen All rights reserved under International and Pan-American Copyright

More information

Grade 3: Module 2B: Unit 3: Lesson 10 Reviewing Conventions and Editing Peers Work

Grade 3: Module 2B: Unit 3: Lesson 10 Reviewing Conventions and Editing Peers Work Grade 3: Module 2B: Unit 3: Lesson 10 This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Exempt third-party content is indicated by the footer: (name

More information

Wright Middle School. School Supplement to the District Policy Guide

Wright Middle School. School Supplement to the District Policy Guide Wright Middle School School Supplement to the District Policy Guide 2016-2017 School Overview Dear Parents and Students, Wright Middle School is a place where students will have the opportunity to grow

More information

Responding to Disasters

Responding to Disasters Responding to Disasters 1 Offer a thoughtful, immediate response! Think ahead and be ready! Think big and create Solutions! 2 Offer a Thoughtful, Immediate Response Think first! When hurricanes, tornados,

More information

Chapter 9: Conducting Interviews

Chapter 9: Conducting Interviews Chapter 9: Conducting Interviews Chapter 9: Conducting Interviews Chapter Outline: 9.1 Interviewing: A Matter of Styles 9.2 Preparing for the Interview 9.3 Example of a Legal Interview 9.1 INTERVIEWING:

More information

Author: Justyna Kowalczys Stowarzyszenie Angielski w Medycynie (PL) Feb 2015

Author: Justyna Kowalczys Stowarzyszenie Angielski w Medycynie (PL)  Feb 2015 Author: Justyna Kowalczys Stowarzyszenie Angielski w Medycynie (PL) www.angielskiwmedycynie.org.pl Feb 2015 Developing speaking abilities is a prerequisite for HELP in order to promote effective communication

More information

Writing the Personal Statement

Writing the Personal Statement Writing the Personal Statement For Graduate School Applications ZIA ISOLA, PHD RESEARCH MENTORING INSTITUTE OFFICE OF DIVERSITY, GENOMICS INSTITUTE Overview: The Parts of a Graduate School Application!

More information

Tour. English Discoveries Online

Tour. English Discoveries Online Techno-Ware Tour Of English Discoveries Online Online www.englishdiscoveries.com http://ed242us.engdis.com/technotms Guided Tour of English Discoveries Online Background: English Discoveries Online is

More information

Sight Word Assessment

Sight Word Assessment Make, Take & Teach Sight Word Assessment Assessment and Progress Monitoring for the Dolch 220 Sight Words What are sight words? Sight words are words that are used frequently in reading and writing. Because

More information

About this unit. Lesson one

About this unit. Lesson one Unit 30 Abuja Carnival About this unit This unit revises language and phonics done throughout the year. The theme of the unit is Abuja carnival. Pupils describe a happy carnival picture and read a story

More information

Go With the Flow. By Nancy Kott WZ8C

Go With the Flow. By Nancy Kott WZ8C Go With the Flow 1 Go With the Flow By Nancy Kott WZ8C Morse code. These two words conjure up more emotions than any other phrase in Amateur Radio. For some reason, Hams who enjoy Morse code are fiercely

More information

Public Speaking Rubric

Public Speaking Rubric Public Speaking Rubric Speaker s Name or ID: Coder ID: Competency: Uses verbal and nonverbal communication for clear expression of ideas 1. Provides clear central ideas NOTES: 2. Uses organizational patterns

More information

Learning to Lead. Training Leader s Guide. Produced by Media Partners Corporation Seattle, Washington

Learning to Lead. Training Leader s Guide. Produced by Media Partners Corporation Seattle, Washington THE FRONT OF THE CLASS Learning to Lead Training Leader s Guide Produced by Media Partners Corporation 1-800-408-5657 Seattle, Washington It is a violation of the law to copy any part of the videotape

More information

10 Tips For Using Your Ipad as An AAC Device. A practical guide for parents and professionals

10 Tips For Using Your Ipad as An AAC Device. A practical guide for parents and professionals 10 Tips For Using Your Ipad as An AAC Device A practical guide for parents and professionals Introduction The ipad continues to provide innovative ways to make communication and language skill development

More information

Eduroam Support Clinics What are they?

Eduroam Support Clinics What are they? Eduroam Support Clinics What are they? Moderator: Welcome to the Jisc podcast. Eduroam allows users to seaming less and automatically connect to the internet through a single Wi Fi profile in participating

More information

Occupational Therapy and Increasing independence

Occupational Therapy and Increasing independence Occupational Therapy and Increasing independence Kristen Freitag OTR/L Keystone AEA kfreitag@aea1.k12.ia.us This power point will match the presentation. All glitches were worked out. Who knows, but I

More information

Economics Unit: Beatrice s Goat Teacher: David Suits

Economics Unit: Beatrice s Goat Teacher: David Suits Economics Unit: Beatrice s Goat Teacher: David Suits Overview: Beatrice s Goat by Page McBrier tells the story of how the gift of a goat changed a young Ugandan s life. This story is used to introduce

More information

ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER

ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER ESSENTIAL SKILLS PROFILE BINGO CALLER/CHECKER WWW.GAMINGCENTREOFEXCELLENCE.CA TABLE OF CONTENTS Essential Skills are the skills people need for work, learning and life. Human Resources and Skills Development

More information

Experience Corps. Mentor Toolkit

Experience Corps. Mentor Toolkit Experience Corps Mentor Toolkit 2 AARP Foundation Experience Corps Mentor Toolkit June 2015 Christian Rummell Ed. D., Senior Researcher, AIR 3 4 Contents Introduction and Overview...6 Tool 1: Definitions...8

More information

Why Misquitoes Buzz in People s Ears (Part 1 of 3)

Why Misquitoes Buzz in People s Ears (Part 1 of 3) Name: Melissa DiVincenzo Date: 10/25/01 Content Area: Reading/Writing Unit Topic: Folktales Today s Lesson: Summarizing Grade Level: 2 nd Why Misquitoes Buzz in People s Ears (Part 1 of 3) Duration: 1

More information

Stimulating Techniques in Micro Teaching. Puan Ng Swee Teng Ketua Program Kursus Lanjutan U48 Kolej Sains Kesihatan Bersekutu, SAS, Ulu Kinta

Stimulating Techniques in Micro Teaching. Puan Ng Swee Teng Ketua Program Kursus Lanjutan U48 Kolej Sains Kesihatan Bersekutu, SAS, Ulu Kinta Stimulating Techniques in Micro Teaching Puan Ng Swee Teng Ketua Program Kursus Lanjutan U48 Kolej Sains Kesihatan Bersekutu, SAS, Ulu Kinta Learning Objectives General Objectives: At the end of the 2

More information

Part I. Figuring out how English works

Part I. Figuring out how English works 9 Part I Figuring out how English works 10 Chapter One Interaction and grammar Grammar focus. Tag questions Introduction. How closely do you pay attention to how English is used around you? For example,

More information

Phase 3 Standard Policies and Procedures

Phase 3 Standard Policies and Procedures Phase 3 Standard Policies and Procedures 2015 2016 The third year of the curriculum is one of the most exciting years of your medical education because it is the first real opportunity for you to be directly

More information

PART 1. A. Safer Keyboarding Introduction. B. Fifteen Principles of Safer Keyboarding Instruction

PART 1. A. Safer Keyboarding Introduction. B. Fifteen Principles of Safer Keyboarding Instruction Subject: Speech & Handwriting/Input Technologies Newsletter 1Q 2003 - Idaho Date: Sun, 02 Feb 2003 20:15:01-0700 From: Karl Barksdale To: info@speakingsolutions.com This is the

More information

Participatory Learning and Action

Participatory Learning and Action Participatory Learning and Action Produced by the PPAZ/GRZ Community-Based Distribution Project in Eastern Province, Zambia with funding from DFID Introduction CBD agents work with groups in three ways,

More information

Eggs-periments & Eggs-plorations

Eggs-periments & Eggs-plorations Eggs-periments & Eggs-plorations Dear Educator, The American Egg Board, together with the curriculum experts Young Minds Inspired (YMI), have teamed to bring you this Eggs-periments and Eggsplorations

More information

Westminster Cathedral Catholic Primary School

Westminster Cathedral Catholic Primary School Westminster Cathedral Catholic Primary School Founded by The Jesuit Fathers Circa 1849 Newsletter 15th September 2017 Love one another as I have loved you John 13:34 Our Mission Statement A new commandment

More information

INSTRUCTIONAL TECHNIQUES. Teaching by Lecture

INSTRUCTIONAL TECHNIQUES. Teaching by Lecture Teaching by Lecture You must excuse the occasional unstifled yawn among students. You see, by the time they complete four years of college they will have endured almost 2000 hours of classroom instruction.

More information

On May 3, 2013 at 9:30 a.m., Miss Dixon and I co-taught a ballet lesson to twenty

On May 3, 2013 at 9:30 a.m., Miss Dixon and I co-taught a ballet lesson to twenty Argese 1 On May 3, 2013 at 9:30 a.m., Miss Dixon and I co-taught a ballet lesson to twenty students. In this lesson, we engaged the students in active learning and used instructional methods that highlighted

More information

The Effects of Super Speed 100 on Reading Fluency. Jennifer Thorne. University of New England

The Effects of Super Speed 100 on Reading Fluency. Jennifer Thorne. University of New England THE EFFECTS OF SUPER SPEED 100 ON READING FLUENCY 1 The Effects of Super Speed 100 on Reading Fluency Jennifer Thorne University of New England THE EFFECTS OF SUPER SPEED 100 ON READING FLUENCY 2 Abstract

More information

UDL Lesson Plan Template : Module 01 Group 4 Page 1 of 5 Shannon Bates, Sandra Blefko, Robin Britt

UDL Lesson Plan Template : Module 01 Group 4 Page 1 of 5 Shannon Bates, Sandra Blefko, Robin Britt Page 1 of 5 Shannon Bates, Sandra Blefko, Robin Britt Objective/s: Demonstrate physical care in relation to needs. Assessment/s: Demonstrations, formative assessments, personal reflections Learner Objectives:

More information

Creating and Thinking critically

Creating and Thinking critically Creating and Thinking critically Having their own ideas Thinking of ideas Finding ways to solve problems Finding new ways to do things Making links Making links and noticing patterns in their experience

More information

EFF HOTtopics. Assessment is vital to good planning and teaching. MANY PRACTITIONERS think of the

EFF HOTtopics. Assessment is vital to good planning and teaching. MANY PRACTITIONERS think of the EFF HOTtopics VOL. 2, NO. 1 SPRING 2002 EQUIPPED FOR THE FUTURE IS AN INITIATIVE OF THE NATIONAL INSTITUTE FOR LITERACY ON THE INSIDE An ESL Class Develops a Learning Activity, page 4 A Family Literacy

More information

Getting a Sound Bite Across. Heather Long, MD ACMT Annual Scientific Meeting Clearwater, FL March 28, 2015

Getting a Sound Bite Across. Heather Long, MD ACMT Annual Scientific Meeting Clearwater, FL March 28, 2015 Getting a Sound Bite Across Heather Long, MD ACMT Annual Scientific Meeting Clearwater, FL March 28, 2015 How to be an effective science communicator Distill your message Make your message effective Be

More information

Management Science Letters

Management Science Letters Maagemet Sciece Letters 4 (24) 2 26 Cotets lists available at GrowigSciece Maagemet Sciece Letters homepage: www.growigsciece.com/msl A applicatio of data evelopmet aalysis for measurig the relative efficiecy

More information

TEAM-BUILDING GAMES, ACTIVITIES AND IDEAS

TEAM-BUILDING GAMES, ACTIVITIES AND IDEAS 1. Drop the Ball Time: 10 12 minutes Purpose: Cooperation and healthy competition Participants: Small groups Materials needed: Golf balls, straws, tape Each small group receives 12 straws and 18 inches

More information

What is Teaching? JOHN A. LOTT Professor Emeritus in Pathology College of Medicine

What is Teaching? JOHN A. LOTT Professor Emeritus in Pathology College of Medicine What is Teaching? JOHN A. LOTT Professor Emeritus in Pathology College of Medicine What is teaching? As I started putting this essay together, I realized that most of my remarks were aimed at students

More information

A non-profit educational institution dedicated to making the world a better place to live

A non-profit educational institution dedicated to making the world a better place to live NAPOLEON HILL FOUNDATION A non-profit educational institution dedicated to making the world a better place to live YOUR SUCCESS PROFILE QUESTIONNAIRE You must answer these 75 questions honestly if you

More information

University of Waterloo School of Accountancy. AFM 102: Introductory Management Accounting. Fall Term 2004: Section 4

University of Waterloo School of Accountancy. AFM 102: Introductory Management Accounting. Fall Term 2004: Section 4 University of Waterloo School of Accountancy AFM 102: Introductory Management Accounting Fall Term 2004: Section 4 Instructor: Alan Webb Office: HH 289A / BFG 2120 B (after October 1) Phone: 888-4567 ext.

More information

Dear Teacher: Welcome to Reading Rods! Reading Rods offer many outstanding features! Read on to discover how to put Reading Rods to work today!

Dear Teacher: Welcome to Reading Rods! Reading Rods offer many outstanding features! Read on to discover how to put Reading Rods to work today! Dear Teacher: Welcome to Reading Rods! Your Sentence Building Reading Rod Set contains 156 interlocking plastic Rods printed with words representing different parts of speech and punctuation marks. Students

More information

CAFE ESSENTIAL ELEMENTS O S E P P C E A. 1 Framework 2 CAFE Menu. 3 Classroom Design 4 Materials 5 Record Keeping

CAFE ESSENTIAL ELEMENTS O S E P P C E A. 1 Framework 2 CAFE Menu. 3 Classroom Design 4 Materials 5 Record Keeping CAFE RE P SU C 3 Classroom Design 4 Materials 5 Record Keeping P H ND 1 Framework 2 CAFE Menu R E P 6 Assessment 7 Choice 8 Whole-Group Instruction 9 Small-Group Instruction 10 One-on-one Instruction 11

More information

Developing Grammar in Context

Developing Grammar in Context Developing Grammar in Context intermediate with answers Mark Nettle and Diana Hopkins PUBLISHED BY THE PRESS SYNDICATE OF THE UNIVERSITY OF CAMBRIDGE The Pitt Building, Trumpington Street, Cambridge, United

More information

WEEK FORTY-SEVEN. Now stay with me here--this is so important. Our topic this week in my opinion, is the ultimate success formula.

WEEK FORTY-SEVEN. Now stay with me here--this is so important. Our topic this week in my opinion, is the ultimate success formula. WEEK FORTY-SEVEN Hello and welcome to this week's lesson--week Forty-Seven. This week Jim and Chris focus on three main subjects - A Basic Plan for Lifetime Learning, Tuning Your Mind for Success and How

More information

Why Pay Attention to Race?

Why Pay Attention to Race? Why Pay Attention to Race? Witnessing Whiteness Chapter 1 Workshop 1.1 1.1-1 Dear Facilitator(s), This workshop series was carefully crafted, reviewed (by a multiracial team), and revised with several

More information

RESOLVING CONFLICTS IN THE OFFICE

RESOLVING CONFLICTS IN THE OFFICE ERI Safety Videos Videos for Safety Meetings 2707 RESOLVING CONFLICTS IN THE OFFICE Leader s Guide 2007 Marcom Group Ltd. Background Conflict in the workplace is inevitable. Anytime two or more individuals

More information

Starting primary school

Starting primary school Starting primary school When children start in reception they will all be at different stages of their learning and skill development depending on their pre-school opportunities and their birthdate. The

More information

Earl of March SS Physical and Health Education Grade 11 Summative Project (15%)

Earl of March SS Physical and Health Education Grade 11 Summative Project (15%) Earl of March SS Physical and Health Education Grade 11 Summative Project (15%) Student Name: PPL 3OQ/P - Summative Project (8%) Task 1 - Time and Stress Management Assignment Objective: To understand,

More information

Alpha provides an overall measure of the internal reliability of the test. The Coefficient Alphas for the STEP are:

Alpha provides an overall measure of the internal reliability of the test. The Coefficient Alphas for the STEP are: Every individual is unique. From the way we look to how we behave, speak, and act, we all do it differently. We also have our own unique methods of learning. Once those methods are identified, it can make

More information

Illinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013

Illinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013 Illinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013 Nutrition Practice Standards are provided to assist staff in translating policy into practice. This guidance

More information

Listening to your members: The member satisfaction survey. Presenter: Mary Beth Watt. Outline

Listening to your members: The member satisfaction survey. Presenter: Mary Beth Watt. Outline Listening to your members: The satisfaction survey Listening to your members: The member satisfaction survey Presenter: Mary Beth Watt 1 Outline Introductions Members as customers Member satisfaction survey

More information

UDL AND LANGUAGE ARTS LESSON OVERVIEW

UDL AND LANGUAGE ARTS LESSON OVERVIEW UDL AND LANGUAGE ARTS LESSON OVERVIEW Title: Reading Comprehension Author: Carol Sue Englert Subject: Language Arts Grade Level 3 rd grade Duration 60 minutes Unit Description Focusing on the students

More information

Creating Travel Advice

Creating Travel Advice Creating Travel Advice Classroom at a Glance Teacher: Language: Grade: 11 School: Fran Pettigrew Spanish III Lesson Date: March 20 Class Size: 30 Schedule: McLean High School, McLean, Virginia Block schedule,

More information

Exemplar Grade 9 Reading Test Questions

Exemplar Grade 9 Reading Test Questions Exemplar Grade 9 Reading Test Questions discoveractaspire.org 2017 by ACT, Inc. All rights reserved. ACT Aspire is a registered trademark of ACT, Inc. AS1006 Introduction Introduction This booklet explains

More information

Introduction to the Common European Framework (CEF)

Introduction to the Common European Framework (CEF) Introduction to the Common European Framework (CEF) The Common European Framework is a common reference for describing language learning, teaching, and assessment. In order to facilitate both teaching

More information

THE ALLEGORY OF THE CATS By David J. LeMaster

THE ALLEGORY OF THE CATS By David J. LeMaster By David J. LeMaster Copyright 2014 by David J. LeMaster, All rights reserved. ISBN: 978-1-60003-757-3 CAUTION: Professionals and amateurs are hereby warned that this Work is subject to a royalty. This

More information

Theatre Arts Record Book

Theatre Arts Record Book Theatre Arts Record Book For use by New Jersey 4H Members in a Theatre Arts Project Written by Ellen Tillson Parker Somerset County 4H Member Name: Birthdate: Town: Grade: 4H County: Years in Project:

More information

ALL-IN-ONE MEETING GUIDE THE ECONOMICS OF WELL-BEING

ALL-IN-ONE MEETING GUIDE THE ECONOMICS OF WELL-BEING ALL-IN-ONE MEETING GUIDE THE ECONOMICS OF WELL-BEING LeanIn.0rg, 2016 1 Overview Do we limit our thinking and focus only on short-term goals when we make trade-offs between career and family? This final

More information

ENGLISH Training of Trainers

ENGLISH Training of Trainers ENGLISH Training of Trainers A manual for training facilitators in participatory teaching techniques PARTNERS IN HEALTH Partners In Health (PIH) is an independent, non-profit organization founded over

More information

ADHD Classroom Accommodations for Specific Behaviour

ADHD Classroom Accommodations for Specific Behaviour ADHD Classroom Accommodations for Specific Behaviour 1.Difficulty following a plan (has high aspirations but lacks follow-through); wants to get A s but ends up with F s and doesn t understand where he

More information

What is an internship?

What is an internship? What is an internship? An internship or work placement is an important opportunity to gain working experience in a particular career area. There are generally two types of internship that are available,

More information

Course Law Enforcement II. Unit I Careers in Law Enforcement

Course Law Enforcement II. Unit I Careers in Law Enforcement Course Law Enforcement II Unit I Careers in Law Enforcement Essential Question How does communication affect the role of the public safety professional? TEKS 130.294(c) (1)(A)(B)(C) Prior Student Learning

More information

The winning student organization, student, or December 2013 alumni will be notified by Wed, Feb. 12th.

The winning student organization, student, or December 2013 alumni will be notified by Wed, Feb. 12th. Booth Tips GENERAL TIPS Have signage at eye level instead of lying flat (utilize boxes to elevate handouts) Use foam core as a backdrop on tables for signage (can find at Walgreens, Target, craft stores)

More information

Students will be able to describe how it feels to be part of a group of similar peers.

Students will be able to describe how it feels to be part of a group of similar peers. LESSON TWO LESSON PLAN: WE RE ALL DIFFERENT ALIKE OVERVIEW: This lesson is designed to provide students the opportunity to feel united with their peers by both their similarities and their differences.

More information