Programme Design. S.No Particulars Descriptive 1 Name of the Programme 2 Target Group Department Heads of Cooperative Banks

Transcription

1 Programme on Problem Solving and Decision Making Programme Design S.No Particulars Descriptive Name of the Programme on Problem Solving and Decision Making Programme Target Group Department Heads of Cooperative Banks Duration Days 4 Training Programme Objectives 5 Contents At the end of the programme the participant will be able to - Narrate how to make better decisions through critical thinking and creative problem solving; List out ways of adapting to different thinking styles in group and team environments; Explain how to recognize and remove barriers to individual and group creativity to foster an innovative work environment in co-op banks; Describe how to systematically analyze a target problem, by developing alternatives and choosing a viable alternative. Creating a creative climate Problem solving styles Steps in problem solving Defining the problem Identifying success criteria Understanding the problem environment Generating alternative solutions Analyzing facts, hidden assumptions, and unexpected impacts Selecting the best decision Tips for building up your problem-solving toolbox Factors that help effective decision making 6 C s of decision making Inherent personal traps Conceptual blocks to creativity Types of conceptual blocks Barriers to creativity

2 Three components of creativity Tools for creating new ideas Attribute listing Brainstorming Visioning Tools for defining problems Problem statement 6 thinking hats Tools for understanding complex situations Drill-down Cause & effect diagrams System diagrams SWOT analysis

3 Programme on Problem Solving and Decision Making for Department Heads of Cooperative Banks Day-to-Day Schedule Day Session Topic Session Objectives Registration and Registration of participants and inauguration Inauguration Creating a creative climate Ice breaking, creating a learning environment, Day Day Problem solving styles - Steps in problem solving- Defining the problem - Identifying success criteria- Understanding the problem environment Generating alternative solutions-analyzing facts, hidden assumptions, and unexpected impacts- Selecting the best decision 4 Tips for building up your problem-solving toolbox Day one Feedback & Discussion Recap Factors that help effective decision making -6 C s of decision making 4 Inherent personal traps Conceptual blocks to creativity -Types of conceptual blocks Barriers to creativity-three components of creativity Day two Feedback & Discussion Recognizing the problem - Different kind of problems Factual, Operational, Tactical, Strategic - Defining the problem What, Why, When, How, Where, Who Desired situation Analyzing the problem possible solutions, criteria for an ideal situation choosing the best solution Variables to consider Cost, Benefits, Intangibles, Time, Feasibility, Resolutions, Risk Six Cs of decision making Construct, Compile, Collect, Compare, Consider, Commit Decision Traps Frame blindness bias towards status quo bias towards confirming own opinion overdose of information analysis paralysis etc. Conceptual blocks to creativity Constancy, Commitment, Compression, Complacency Overcoming conceptual blocks Training techniques Fluency, Excursion, Pattern breaker, Shake up Barriers to creativity Three components Expertise, Creative thinking skills, Intrinsic Task Motivation

4 Day Recap Tools for creating new ideas -Attribute listing- Brainstorming-Visioning Tools for defining problems - Problem statement-6 thinking hats Tools for understanding complex situations -Drilldown-Cause & effect diagrams-system diagrams- SWOT analysis 4 Evaluation, Feed Back and Certificates Distribution Generating new ideas Categorizing and choosing among ideas Tools for creating new ideas Attribute Listening Brainstorming - Visioning Six Thinking Hats White (Information), Yellow (Optimism), Black (Judgment, Evaluation), Red (Intuition, Hunch), Green (new ideas), Blue (sequence of thinking) Understanding complex situations Drill Down breaking large problems down into smaller achievable parts Cause & Effect Diagram identifying and eliminating conditions that cause problems Systems Diagram Strengths, Weaknesses, Opportunity, Threat analysis

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