CPR Online Go to: Problems for CPR online: Dial: Hit ext. 3
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1 Problems for CPR online: Dial: Hit ext. 3 If you used the online and will be expiring, you do not need to register again. If you have forgotten your password, you can either click on their website to have it ed to you; or you can call the hit 3 number and they will give to you over the phone. Course Navigation How do I start a course? 1. Log in to the site 2. Select My Courses from the navigation bar 3. Click the course name in the Active Courses section 4. The course name is a hyperlink that will take you into the course Where do I begin in a course? On the course home page always start with the first checkpoint exercise. You will receive instructions on what you need to do to complete the course. Once you finish a checkpoint, move to the next checkpoint on the list. What is a checkpoint? Courses are comprised of modules that include exercises to reinforce and check that students understand the information. We refer to these as checkpoint exercises. Checkpoints are mandatory
2 and require 100% accuracy to complete the course. If you make a mistake in a checkpoint, you will see a brief explanation of the content and then return automatically to the beginning of that checkpoint to try again. If you want further information or find yourself making a few mistakes in an exercise, use the Review exercises for that checkpoint. Review exercises are optional and indicated with a gray checkbox. How do I move through the exercises? Courses will have arrows to use for navigation. Click the arrows to proceed to the next page in the course. Do I need to save my completed checkpoints? No, once you complete a checkpoint exercise it is automatically saved and appears with a red check mark on the course home page. However, your work on a checkpoint exercise will not be saved if you log out before you finish that checkpoint. Can I take a break while working on a course? Yes. You can enter and exit a course as often as necessary. If you are not active in the course for 30 minutes, your user session will time out. When
3 this happens, you will see a message that your session expired. Simply log in again and return to the course. You will see all of your completed exercises have been saved. For courses that require an online test, the test must be completed in a single session with no breaks. How do I complete the online test? The online test is mandatory and must be completed in a single session. Once you correctly complete all checkpoints, you will be able to access the online test. You are allowed two attempts to pass the online test. If you do not pass the test, review the correct answers to the questions you missed, and then take the second test. You will only be able to access the second test if you receive a nonpassing score on the first test. What if I do not pass the first or second test? If you are not able to achieve a passing score on either test, please print the Course Home Page and bring it to your AHA Instructor during your skills session to use as a guide for further study. All students are only given two opportunities to
4 pass a test. To retake the online course, you will need to purchase a new course key and begin again. Can I access the test again to review the questions? No. After you complete the test you are shown your score and the test answers once. Students cannot access test questions or answers again at a later time. How do I show that I completed the online course? After successfully completing the online course you will receive a Certificate of Completion. 1. Log in to the site 2. Select My Courses from the navigation bar 3. Click the blue Certificate button in the Completed Courses section 4. Print How long do I have to complete a course? 1. Once a key is activated, you have 12 months to complete the course online. 2. Once the online course is completed, for courses that require a skills session, you
5 Skills Sessions must complete the skills session within 60 days. What is a skills session? How long do I have to complete the skills session? Is there a cost? How do I locate a Skills session? What do I bring to the skills session? Certificates and AHA Course Completion Cards How do I show that I completed the online course? Can I re-print my Certificate? I think I passed the course, but I cannot access or print my certificate. How can I see the date I completed a course? How do I get my AHA course completion card? I lost my AHA course completion card. How can I get a replacement?
6 Passwords I forgot my password. I want to change password. My employer gave me a key to use and directed me to go to OnlineAHA.org to begin my training. I am at the website now, and entering my and key in the "Log In/Register" box box, but it won t let me log in! Are passwords case sensitive? Technical and Computer System Questions Please see our Technical Specifications, Troubleshooting Tips page.
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