PM tutor. Interpersonal skills of the PM. Presented by Dipo Tepede, PMP, MBA, SSBB. Powered by POeT Solvers Limited. Empowering Excellence

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1 PM tutor Empowering Excellence Interpersonal skills of the PM Presented by Dipo Tepede, PMP, MBA, SSBB

2 This presentation is copyright 2009 by POeT Solvers Limited. All rights reserved. This presentation is protected by the Nigerian Copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other notices. PMP, CAPM, PMI, PMBOK Guide are registered marks of Project Management Institute, Inc.

3 At the end of this training, our goal is for you to: Be able to name common interpersonal skills that a PM needs to develop Be able to describe how they influence your projects

4 Interpersonal skills Leadership Team building Motivation Communication Influencing Decision making Political awareness Cultural awareness Negotiation

5 More interpersonal skills Presentation Writing Creativity Delegation Feedback Flexibility Stress management Time management Conflict management

6 Leadership The process of moving a group in a direction through mostly non-coercive means. Effective leadership is defined as leadership that produces movement in the long-term best interest of group John P. Kotter (Kotter, 1988) Harvard Business Schools

7 Leadership Leadership is the process of persuasion or example by which an individual (or leadership team) induces a group to pursue objectives held by the leader or shared by the leader and followers John W. Gardner (Gardner, 1990) The founding chairman of common cause and an advisor to four presidents of the U.S.A

8 PM Responsibilities as a Leader Establish and maintain Vision, Strategy and Communication Fostering trust and team building Influencing, mentoring and monitoring Evaluating the performance of the team and the project

9 Team Building Talent wins games but teamwork and intelligence wins championships. - Michael Jordan

10 Team building skills (Topchik) Get upper-management support Define the purpose of your team Identify time frames Select team members Classify team member openings Share the overall purpose Decide team name Create team mission statement and goals Determine core team issued Establish team norms

11 Team building skills (PMBOK Guide) Tasks Establish goals Define & negotiate roles Define procedures Processes Interpersonal behaviour Emphasis on communication Conflict management Motivation & Leadership

12 Motivation Motivating gets you going and habit gets you there. Make motivating an habit and you will get there more quickly and have more fun on the trip. - Zig Ziglar

13 Demotivators Missing top management support Personal conflicts between team members Inequality in reward systems Schedule conflicts Time overruns

14 Motivating Values Job Satisfaction Challenging work Sense of accomplishment Achievement & growth Sufficient financial compensation Other rewards & recognition

15 Communication The way we communicate with others and with ourselves ultimately determines the quality of our lives - Anthony Robbins

16 PM must be aware of: Various Communication styles Cultural differences Relationships with stakeholders Personalities of stakeholders Overall context of the situation

17 Influencing Think twice before you speak, because your words and influence will plant the seed of either success or failure in the mind of another. -Napoleon Hill

18 Influence guidelines Lead by example. Transparent decision making. Adjust style to learn. Use skill and caution. Long-term collaboration over short-term gain.

19 Influence may be all that you have! IT Hardware So;ware Database Product A Product B Payable Receivable Receivable Group Group Team Team Team Group Group Team Team Team

20 Decision making Nothing is more difficult, and therefore more precious, than to be able to decide. - Napoleon Bonaparte

21 Decision making styles Command Consultation Consensus Coin flip Very quick Team not included PM decides, consults team Time intensive process Group commitment Takes time and effort Random decisions

22 6-Phase decision making model Problem Definition Problem Solution Generation Ideas to Action Solution Action Planning Solution Evaluation Planning Evaluation

23 Political and Cultural Awareness The world is not a problem, the problem is our unawareness. - Bhagwan Shree Rajneesh Indian Spiritual Leader,

24 Organisational politics Self serving and manipulative behaviour of team members to promote self interests. Some reasons include: Struggle for resources Personal conflicts Competition for power and leadership Tactical influence to attain power Building personal stature Controlling access to information

25 Cultural Differences What is considered an appropriate behaviour in one culture is frequently inappropriate in another one Misinterpretations occur primarily when we lack awareness and project our behavioural rules on others

26 Degrees of Cultural Awareness My way is the only way I know your way but my way is better My way and your way Our way

27 Negotiation Let us never negotiate out of fear. But lets us never fear to negotiate. - John F. Kennedy Start out with an ideal and end up with a deal. -Karl Albrecht

28 Negotiation: Skills and Behaviours Listen effectively Analyse the situation Brainstorm ideas for the solution Pick a Solution Try the solution Start again if needed

29 Conclusion (1) PM motivates in challenging circumstances Success = cooperation, committment & action Interpersonal skills foster good atmosphere PM should motivate and influence project team

30 Conclusion (2) Foster teamwork Develop communication skills Encourage feedback Avoid misunderstandings

PM tutor. Estimate Activity Durations Part 2. Presented by Dipo Tepede, PMP, SSBB, MBA. Empowering Excellence. Powered by POeT Solvers Limited

PM tutor. Estimate Activity Durations Part 2. Presented by Dipo Tepede, PMP, SSBB, MBA. Empowering Excellence. Powered by POeT Solvers Limited PM tutor Empowering Excellence Estimate Activity Durations Part 2 Presented by Dipo Tepede, PMP, SSBB, MBA This presentation is copyright 2009 by POeT Solvers Limited. All rights reserved. This presentation

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