Metrics that Matter. Cisco Channel Partner MTM Training

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1 Metrics that Matter Cisco Channel Partner MTM Training

2 Purpose Your organization is using Metrics that Matter (MTM) to: Collect evaluations for training Improve learning effectiveness and impact Communicate results Today s session MTM Overview Key Reports Additional Resources 2012, KnowledgeAdvisors 2

3 Expectations for Training Interactive Ask questions Participate in hands-on exercises Close and other applications Focused 60 minutes Off-topic questions may need to wait 2012, KnowledgeAdvisors 3

4 Agenda MTM Overview Getting Started with MTM Cisco Sponsored Reports Subscription Based Reports Additional Resources Wrap - Up 2012, KnowledgeAdvisors 4

5 Logging into MTM View announcements Register for workshops, events, and MTM training sessions

6 Hands-On: Log into MTM 1. Open your web browser 2. Go to 3. Bookmark this page 4. Login 2012, KnowledgeAdvisors 6

7 Admin Menu FAQ Site Help Admin Favorites

8 MTM Admin Schedule Training Tools Covered Today Tools for Scheduling Classes Tools for Collecting Evaluations

9 MTM Admin Manage Evaluations Tools Covered Today Tools for Scheduling Classes Tools for Collecting Evaluations

10 MTM Evaluation Process Purpose of administration Collect evaluations Tag evaluations with class information (instructor, date, learning methodology) Populate reports LMS integration can eliminate administration Schedule Classes Collect Evaluations View Reports 2012, KnowledgeAdvisors 10

11 MTM Evaluation Process Add Courses Add Locations Add Instructors Schedule Classes Collect Evaluations View Reports 2012, KnowledgeAdvisors 11

12 MTM Evaluation Process Schedule Classes Collect Evaluations View Reports 2012, KnowledgeAdvisors 12

13 MTM Evaluation Process Schedule Classes Collect Evaluations View Reports 2012, KnowledgeAdvisors 13

14 Getting Started Resources 1. Cisco Quick Start Guide 2. Cisco Welcome Kit 3. Cisco BLP Welcome Kit 2012, KnowledgeAdvisors 14

15 Reporting tab Help FAQ Site Report Favorites

16 Additional reports Recent reports Manage reports Recommended reports

17 Benchmark preferences My Settings Configure reports Set reporting scale

18 Cisco Sponsored Reports Objectives Identify reports Manually run reports Select optimal report 2012, KnowledgeAdvisors 18

19 Cisco Sponsored Reports 1. Class Analysis Report 2. Quick Question 3. Data Download 2012, KnowledgeAdvisors 19

20 Run Class Analysis Report Query Type Date Range Class Search Select Class

21 Select Question Categories Select Question Categories Set Benchmark Click Next

22 Additional Report Options Select Language Report Sections Click Next

23 Generate Report Select Format Generate Report

24 Run a Summary Report for a Class Narrative Report available in Word or PDF Comprehensive, client-ready view into one class Summary Evaluation Ratings Questions by Category Qualitative Feedback Demographics Learner Responses Next Steps Facilitates analysis and comparison Compare performance against a benchmark 2012, KnowledgeAdvisors 24

25 Class Analysis Report 2012, KnowledgeAdvisors 25

26 Class Analysis Report 2012, KnowledgeAdvisors 26

27 Class Analysis Report 2012, KnowledgeAdvisors 27

28 Class Analysis Report 2012, KnowledgeAdvisors 28

29 Class Analysis Report Demographics Additional Recommendations 2012, KnowledgeAdvisors 29

30 Quick Question Report Summary Question Categories Average Scores 2012, KnowledgeAdvisors 30

31 Hands-On: Run a Class Based Report 1. Click Reporting 2. Click Class Analysis or Quick Question 3. Select Date Range 4. Search for Class and click link 5. Click Next 6. Make any report selections, then click Next 7. Click Generate Report 2012, KnowledgeAdvisors 31

32 Additional MTM Reports Objectives Rank instructors Review an instructor s performance 2012, KnowledgeAdvisors 32

33 Rank Instructors Recognize top instructors Leverage top instructors for train-the-trainer Drill into bottom instructors Comparative Performance 2012, KnowledgeAdvisors 33

34 Rank Courses Expand design approach of top courses Revise or retire bottom courses Incorporate into performance ratings Comparative Performance 2012, KnowledgeAdvisors 34

35 Review an Instructor s Performance Discuss in performance review Recognize strengths Identify skills and courses to improve on Establish development plan and goals Instructor Performance Summary 2012, KnowledgeAdvisors 35

36 Instructor Performance Summary 2012, KnowledgeAdvisors 36

37 Instructor Performance Summary Top and bottom three classes Evaluations collected by learning methodology 2012, KnowledgeAdvisors 37

38 Instructor Performance Summary Ratings by question category Learner comments by class 2012, KnowledgeAdvisors 38

39 Crosstab Report View intersection of 2 attributes to pinpoint opportunities for improvement Course x Question Category Course x Instructor Demographic x Learning Methodology 29 April , KnowledgeAdvisors 39

40 Analyze Qualitative Feedback Text Analytics Learner Comments Report Provide aggregated view of qualitative data Easier access to actionable and informative feedback Determine learner sentiment: Sentiment Score (overall Satisfaction Score) Relative to Benchmark Word count 2012, KnowledgeAdvisors 40

41 Use Benchmarks Compare performance against internal or external reference Context for quantitative metrics Insight into above and below average areas Report Card 2012, KnowledgeAdvisors 41

42 Identify Sales Leads Flexible Report output/structure Identify sales leads Include qualitative data Report by question Multi-Level Analysis 2012, KnowledgeAdvisors 42

43 Q&A and Next Steps Objectives Summary Q&A Additional Resources 2012, KnowledgeAdvisors 43

44 Summary Objectives Overview of MTM Cisco Sponsored Reports Key MTM Reports Additional Resources Tools Class Analysis Report Quick Question Report Data Download Comparative Performance Report Card Learner Sentiment Multi-Level Analysis 2012, KnowledgeAdvisors 44

45 Additional Resources MTM Help documentation on Reporting Best Practices: download FAQ site: Cisco Quick Start Guide Cisco Welcome Kit Cisco BLP Welcome Kit 2012, KnowledgeAdvisors 45

46 Thank you! For on-going support and questions, please contact your Services Team at KnowledgeAdvisors or Customer Support: 2012, KnowledgeAdvisors 46

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