English 273: Technical Writing

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1 English 273: Technical Writing Sections 590, 591, and 592 Fall 2010 Instructor: Ms. Jillian DeFore Department: English Office: Liberal Arts North 243 Phone: (Eng. Dept.) Use the function in Blackboard. If that isn t working, me at deforejilli@sfasu.edu. Class meeting time and place: Online ** Note on phone calls: I do not typically call students (especially long distance), so please do not ask me to. Office Hours Mondays 2:00-4:00 PM Tuesdays 1:00-4:00 PM

2 Wednesdays 1:00-4:00 PM Thursdays 1:00-4:00 PM Fridays By appointment only All office hours will be online. To contact me, click on Who s Online in Blackboard. Also, I will typically be in my office during these hours, so if you d prefer speaking face to face, give me a call to make sure I am there, and then come on by. Course Texts Gerson and Gerson. Technical Communication: Process and Product. 6th edition. Prentice Hall ISBN: Strongly recommended (but not required): Any writing handbook, such as the one you may have been required to buy in English 131 and 132. Course Overview The general objective of this course is to learn, improve, and demonstrate effective, appropriate use of written Standard English in the context of the workplace. This course introduces you to the essential elements of technical writing in a practical and progressive structure designed to emulate the "real world." This course is both writing

3 and reading intensive. You will produce a wide range of documents commonly found in the workplace, including but not limited to instructions, reports, proposals, memos, and letters. As this is an online course, you will be making frequent use of a computer and of Blackboard. You'll be expected to use and to conduct online research. The syllabus indicates clearly the progress expected--no surprises, so you can prepare well ahead if you feel inclined to excel. The focus will be on clear, concise, complete written communication. This level of communication requires a well-defined concept of "audience" and a carefully thoughtout message. Prerequisite Students must have earned a grade of C or higher in English 131 and English 132 (or their equivalents). Official Course Description This is the course description that appears in the official SFA course catalog: Study of the rhetorical principles involved in technical and scientific workplace writing. Emphasis on the production of professional documents, such as analytical reports, in both traditional and online formats. Will not satisfy literature requirement; will not count toward an English major or minor (except for a minor in writing). Prerequisite: six hours of freshman English. More specific course description: In English 273 you will learn and practice the forms of written and oral communication used in sciences, business, engineering, and the workplace in general. You will analyze typical rhetorical situations, recognize conventional styles of presentation, and learn how to tailor your writing to a variety of audiences. You will study and practice the processes of written composition and the general principles of good communication, with the aim of becoming an efficient and effective writer and editor.

4 The business world is plagued by inefficient, incorrect, and sometimes unethical writing. By the time you finish this course, you ll be part of the solution, not part of the problem. You ll be able to write things that do what you need to do without causing undue confusion, conflict, or offense. By the end of this course, you should be able to: Analyze audience and rhetorical situation in realistic settings, and tailor writing style and form to match them. Write acceptably clear, concise, and precise standard English prose suitable for business and scientific purposes, relatively free from stigmatized errors. Understand the role of standard form in business and scientific communication, and demonstrate your ability to write in a conventional form that s given to you. Demonstrate your understanding of the role of visual presentation layout in technical communication, and tailor documents to meet context of use. Work together in small groups to plan, create, and edit documents. Carry out a variety of research, including library work, surveys, and interviews. Plan, design, and deliver oral presentations of a topic you ve researched. General Education Core Curriculum Objectives/Outcomes for English 273 (the purpose/goals of English 273: Technical and Scientific Writing): To understand and demonstrate writing and speaking processes through invention, organization, drafting, revision, editing, and presentation. To understand the importance of specifying audience and purpose and to select appropriate communication choices. To understand and appropriately apply modes of expression, i.e., descriptive, expositive, narrative, scientific, and self-expressive, in written, visual, and oral communication. To participate effectively in groups with emphasis on listening, critical and reflective thinking, and responding. To understand and apply basic principles of critical thinking, problem solving, and technical proficiency in the development of exposition and argument. To develop the ability to research and write a documented paper and/or give an oral presentation.

5 Student Learning Outcomes for Eng 273 (how students will meet the goals of this course): Students will understand the recursive writing process and be able to write a variety of technical documents in an acceptable level of Standard American English. Students will be able to write a variety of technical documents, demonstrating their awareness of audience and facility in addressing different audiences. Students will be able to write technical and workplace documents by applying the appropriate categorical modes of rhetorical composition (descriptive, expositive, scientific, etc.), integrating visuals with text, and presenting information in an oral format. Students will be able to work in groups to produce and critically evaluate documents. Students will be able to use critical-thinking skills and exhibit technical proficiency in the invention and composing processes. Students will be able to adequately research a topic and use documented evidence to support a paper written in the style applicable to their individual field of study. These outcomes are consistent with the Texas Exemplary Educational Outcomes for Communications in regards to English 273: Technical and Scientific Writing. Communication and Chats Course communication will be in Blackboard Mail, Discussion, and Chat. I will check my Blackboard at least once a day, Monday through Friday. Lecture material will be delivered both in the Learning Modules and in Chats. Scheduled chats are mandatory (but you have a choice of dates and times). The topics are posted on the Chat tool's entry page. The chats will take place whether or not the instructor is present. Any student may assume the role of facilitator and keep the chat on topic. The chats are recorded and the transcripts will be posted on a discussion board for referral and review. You earn two points for each Chat you attend (no more than 2 points per week, though, even if you attend multiple chats during a week).

6 Assignments All writing assignments must be typed and submitted as a Microsoft Word (or Rich Text Format) document online through Blackboard. All assignments will be graded for proper format, soundness of content, attention to rhetorical context, resourcefulness, grammar, mechanics, and (when specified by the assignment) document design. All assignments must be completed in the order in which they are given, and you must complete all the major assignments in order to pass this course. No assignments will be accepted more than 7 days late, nor will any assignments be accepted after Saturday, Dec. 11th. All three core assignments must be completed in order to pass the course. Minor assignments (including drafts and peer critiques) must be completed by the due dates in order to receive credit. If you are running into delays completing any assignments (major or minor) and want to avoid grade penalties, CONTACT ME AHEAD OF THE DUE DATE to explain the problem and ask for a short extension (which will under many circumstances be granted). You will be required to submit major assignments twice: one copy to Turnitin (i.e. Turn It In, a plagiarism detection service), and one as a regular assignment. The process is easy and can be completed entirely in MyCourses. You are expected to turn in both copies by the due date and time. I will NOT grade your assignment until you have submitted a copy to Turnitin. Major assignments There will be five major assignments in this class, of varying lengths and with varying point values. The three core assignments are the Job Portfolio, the Instruction Manual, and the Decision-Making Report. Failure to complete any of the three core assignments will result in a grade of F for the course. Project 1: Job Portfolio Project 2: Instruction Manual Project 3: Proposal in Power Point format (for the Report assignment) Project 4: Annotated Bibliography (research for the Report) Project 5: Decision-Making Report Quizzes Each module will contain a quiz, designed to help you learn and understand the key concepts of the topic(s) covered in that module. You may take each quiz up to 3 times. The quizzes do NOT count for credit (though you will see a score upon completion of a quiz, that score does not count in any way towards your score for the course). So - why take the quizzes? Something to keep in mind throughout the course is that a

7 significant portion of the Final Exam will consist of questions pulled directly from the module quizzes. So if you have taken all the quizzes, you should be well prepared for the Final Exam. Drafts & Peer Critiques In your Freshman English courses you learned that writing is a recursive process - in other words, that drafting is an important part of the writing process. In English 273, we will continue the process of drafting major assignments and providing peer feedback on drafts. You will be able to post drafts to discussion boards and also leave feedback for one another via the discussion boards. Grade Determination Major Projects Job Portfolio* points Instruction Manual* points Proposal in Power Point format points Annotated Bibliography points Decision-Making Report* points * These are the core assignments of the course, and MUST be completed in order to pass. Failure to complete any of these 3 assignments will result in an F for the course. Smaller Projects Diagnostic essay points Correspondence assignment points Style exercise points Group ethics response points Graphics practice points Instructions analysis points Drafts Job Portfolio draft points Instruction set draft points Decision-Making Report draft points Annotation draft... 5 points (a shorter draft than the others) Peer critiques Job Portfolio critiques points Decision-Making Report critiques points Instruction Set critiques points Topic Posts Report topic post points Instructions topic post... 5 points

8 Chat Participation 10 2 points each points Quizzes and Exams Final Exam points Module quizzes (provided as study aids / do not count for credit) Miscellaneous Orientation attendance... 2 points Learning agreement... 5 points Introductory post... 5 points Total possible points Minimum points required for an A Minimum points required for a B Minimum points required for a C Minimum points required for a D Any score below points will result in an F for the course; scores will not be "rounded up" or curved. Course Policies: Attendance (loosely speaking) Since this is an online course, YOU ARE EXPECTED TO HAVE A RELIABLE AND ACCESSABLE INTERNET CONNECTION. Inability to complete tasks because you have no connection at home is not an acceptable excuse (not to sound rude, but don t sign up for an online course if you don t have the ability to log on to said course). FYI: The last day to drop or withdraw without a WP-WF is Wednesday, October 27. Technical Difficulties If you are having technical difficulties that prevent you from completing a task, please find a way to let me know ASAP ( me and/or call my office). If the problem persists longer than one week, you should consider alternative

9 resources or dropping the course. If you are unable to log on to Blackboard, just send me an to (adhere to policy as far as a subject line and content). For more information, see Getting Technical Support under Resources. Assignment Difficulties If you do not understand an assignment or other instructions, or if you have questions or are having difficulties with the reading or writing assignments, the right time to ask questions is before said assignments are due. Feel free to set up a time to meet me in my office, chat with me during my online office hours, or write a concise and easy-to-answer after you ve reread the prompts for the assignment. Correspondence relating to this course should be directed through the function on Blackboard. If that is not working, you must use your SFASU account. The subject line (if submitted through SFA) must be ENG 273. I am not certain to respond to s with any other subject line, especially if they resemble spam. I will not accept assignments by unless prearranged, and s with attachments will not be opened. If you want me to discuss sensitive matters, like grades, over , you must make sure I have a signed letter giving me permission to send information through this potentially insecure medium. Also, since this is a writing class, if you re ing me, try to write decently and to concisely tell me the things I need to know. Please allow me 24 hours to respond. Late Work The only type of work I will accept late is a major assignment. These assignments will be due on the assigned due date. Submitting an assignment after the due time will reduce your grade by 10 points. Everyday thereafter will reduce your grade 10 more points per day. I will not accept any assignments more than one week late, nor will I accept any assignments after deadweek (the final week of classes: the week before final exams).

10 Rough Drafts Rough Drafts are due on the assigned due date. Submit these to the assigned discussion board. If you do not have a rough draft, you will be docked points accordingly. Do not underestimate the value of drafting during your writing process. These small steps will help you avoid procrastination and will help provide you with feedback that will aide in the development of your assignments. Furthermore, you are required to read and respond to at least three of your group members drafts for each assignment. Acceptable File Types Only two file types will be accepted in this course Microsoft Word files (with a.doc or.docx extension) and Rich Text files (with an.rtf extension). If you submit any other type of file and I cannot open it, then your assignment will be considered LATE (and will have points deducted accordingly) until you submit a file in Word or Rich Text format that I can open. (I highly recommend going with Word 2007 in order to ensure I can open your file. If you use Word 2010, save your document in the compatible mode.) If you do not have Microsoft Word installed on your computer, you may download a free program called OpenOffice.org. Use OpenOffice.org Writer to create Word compatible files. Be sure to save your file with the.doc extension. Correct Files You are responsible for making sure you submit the correct file. If you submit the wrong file (for example, you resubmit your Job Portfolio instead of submitting your Decision Making Report), you will lose ten points per day every day until you submit the correct file. If I do not open your file for a week, and then I see that you submitted the wrong file, you will still receive a point deduction. I recommend you double check files before and after adding them in order to ensure you have submitted the correct one. Grace Period You will have a short grace period after the due date of each MAJOR assignment (roughly 12 hours). There will be times when Blackboard may be down or when you will suffer from other technical difficulties. If that coincides with a due date, just keep trying to submit your assignment throughout the day/night during this grace period. There is NO grace period for any assignment except the major assignments.

11 TURNITIN You will be required to submit two electronic copies of every major assignment on the date it is due. In other words, you will submit a draft in the assigned module and through Turnitin (a link will be provided within the assigned module). Electronic copies should be submitted through their specific Turnitin link and specific Assignment link on Blackboard. Be sure to ask any questions before your first major assignment is due. If you have not submitted both electronic copies by the assigned time, your assignment will not be considered complete and you will lose 10 points per day until you have submitted both copies. Revision Policy The guidelines for revisions are as follows: You will be allowed to revise either the Job Portfolio or the Instruction Set after you receive your grade on those assignments. This is not meant to be a final draft and the final draft a rough draft, so please do not treat the final draft as if it were not important. You can earn up to 10 extra points. If you choose to revise, you must include a one page memo that explains the changes you made. This should discuss where you were lacking in your assignment and what you did to improve it. You must highlight all of the changes you made. Revisions of small problems (such as typos, grammatical mishaps, etc.) will only give you a minimal higher grade (at best). DO NOT merely go through your assignment and change only the grammatical errors that I have pointed out that is editing, and NOT revision. Revisions of major problems (font, style, content, graphics, etc.) will garner you a maximum higher grade. Revisions will be due no later than deadweek. However, I recommend that you begin your revision process as soon as you possibly can. Statement on Plagiarism and Cheating: The SFASU Handbook states:

12 Academic dishonesty includes both cheating and plagiarism. Cheating includes but is not limited to 1) using or attempting to use unauthorized materials to aid in achieving a better grade on a component of a class; 2) the falsification or invention of any information, including citations, on an assigned exercise; and/or 3) helping or attempting to help another in an act of cheating or plagiarism. Plagiarism is presenting the words or ideas of another person as if they were your own. Examples of plagiarism are 1) submitting an assignment as if it were one s own work when, in fact, it is at least partly the work of another; 2) submitting a work that has been purchased or otherwise obtained from an Internet source or another source; and 3) incorporating the words or ideas of an author into one s paper without giving the author due credit. Note: The SFASU Plagiarism Policy covers collusion; therefore, each individual is completely accountable for the contents of his/her submitted papers. If the individual receives any form of assistance on any assignment, he/she has the responsibility to verify and correctly cite any and all source material not originating from the individual. Any student caught plagiarizing will receive an automatic 0" on the corresponding assignment and he/she will be reported to the academic dean. Cases I believe were completely unintentional will be granted some leniency. However, at this point in your education, the possibility of unintentional plagiarism should be unlikely. This will be determined by me on a case by case basis. Withheld Grades Semester Grades Policy (A-54 SFA mandatory inclusion): Ordinarily, at the discretion of the instructor of record and with the approval of the academic chair/director, a grade of WH will be assigned only if the student cannot complete the course work because of unavoidable circumstances. Students must complete the work within one calendar year from the end of the semester in which they receive a WH, or the grade automatically becomes an F. If students register for the same course in future terms the WH will automatically become an F and will be counted as a repeated course for the purpose of computing the grade point average. Students with Disabilities:

13 To obtain disability related accommodations, alternate formats and/or auxiliary aids, students with disabilities must contact the Office of the Disability Services (ODS) in room 325 of the Human Services Building or by phone at / (TDD) as early as possible in the semester. Once verified, ODS will notify the course instructor and outline the accommodation and/or auxiliary aids to be provided. Failure to request services in a timely manner may delay your accommodation. Acceptable Student Behavior: Classroom behavior should not interfere with the instructor s ability to conduct the class or the ability of other students to learn from the instructional program (see the Student Conduct Code, policy D-34.1). Unacceptable or disruptive behavior will not be tolerated. Students who disrupt the learning environment may be asked to leave class and may be subject to judicial, academic or other penalties. This prohibition applies to all instructional forums, including electronic, classroom, labs, discussion groups, field trips, etc. The instructor shall have full discretion over what behavior is appropriate/inappropriate in the classroom. Students who do not attend class regularly or who perform poorly on class projects/exams may be referred to the Early Alert Program. This program provides students with recommendations for resources or other assistance that is available to help SFA students succeed.

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