MAN 3063: Organizational Ethics and Values (3 Credit Hours, CRN 11183) Lutgert College of Business JANUARY 9 TH MAY 1 ST, 2017

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1 MAN 3063: Organizational Ethics and Values (3 Credit Hours, CRN 11183) Lutgert College of Business JANUARY 9 TH MAY 1 ST, 2017 Professor: Mathew L. Sheep, Ph.D. (239) , Lutgert Hall 3308 Management Department Chair and Associate Professor msheep@fgcu.edu Office Hours: Thursday, 3:00-5:30 p. m. or by appointment Course Time & Classroom: Thursday, 7:30 p. m. - 10:15 p. m., Lutgert Hall 1203 FGCU Course Catalog Description for MAN 3063 Organizational Ethics & Values Roles of personal, organizational, and societal values and ethics in society. Topics include exploration of individual ethics, values and goals; the study of ethical behavior within organizations, as it influences people, products, and the work environment; the exploration of the values, ethics, and beliefs upon which the free market system of production and exchange is built; and the exploration of individual roles as well as the appropriate roles of organizations and government in society. Required Course Materials 1. Basic Textbook (required): Wicks, A., Freeman, R.E., Werhane, P.H., & Martin, K.E. (2010). Business Ethics: A Managerial Approach. Boston: Prentice Hall. 2. Other required materials: Giving Voice to Values: online Nomadic Field Manuals - link and pricing information will be provided in class. MAN 3063 Course Syllabus Spring 2017 Page 1 of 15

2 Management Department Mission Statement The department of management creates an environment that enables students to develop managerial knowledge and leadership skills, both individually and collaboratively, to: (1) recognize, evaluate, and cultivate business opportunities; (2) identify, understand, and implement positive solutions to organizational issues; and (3) build leadership capabilities to effectively manage organizational change in the global environment. LCOB Learning Goals, Management Department Learning Objectives, and Course Learning Objectives The Lutgert College of Business (LCOB) has established Learning Goals and Learning Objectives for all graduates of its undergraduate programs. The LCOB EPCK Learning Goals, the Management Department Learning Objectives, and the respective course Learning Objectives are listed on the next page. Upon completion of the course, the student should be able to (see Table below): LCOB Learning Goals & Objectives MAN Dept. Learning Objective Course Learning Objectives Assessment Items Understand the business Environment Demonstrate knowledge of ethical Issues. Demonstrate knowledge of global factors influencing business. Explain the importance of environmental responsibility. Analyze ethical issues as they apply to management. Propose solutions to business problems in a global environment. Explain the importance of environmental responsibilities. Apply knowledge of the diverse demographics of business to make effective ethical business decisions. Identify & analyze the implications of social and ethical issues in a business context. Exams, Course Notes, Ethics Journal Be effective Problem solvers Solve business problems using analytical tools. Propose solutions to organizational issues Identify and solve ethical business problems. Project, Case MAN 3063 Course Syllabus Spring 2017 Page 2 of 15

3 LCOB Learning Goals & Objectives MAN Dept. Learning Objective Course Learning Objectives Assessment Items Be effective Communicators Deliver effective oral presentations. Prepare effective written reports. Demonstrate effective oral communication skills. Prepare effective written materials. Work effectively in diverse teams Prepare clear and concise reports that explore personal and organizational ethics and values. Project, Case, Ethics Journal Have interdisciplinary business Knowledge Understand main concepts & definitions in accounting, economics, finance, information systems, management, marketing, and operations management. Integrate knowledge across disciplines. Explain key Management theories and practices. Understand key theories relating to personal, organizational, and societal ethics and values. Exams, Course Notes, Ethics Journal Course Deliverables: The descriptions below are only general. More detailed assignment files will be available on Canvas and explained in class early in the semester. Grades will be given that measure individual and team mastery of the course material evidenced by your ability to apply concepts and theories to analyze, evaluate, and predict organizational effectiveness in real-world situations. I broadly define application and analysis as: the bringing together of abstract concepts and real-world examples in clearly defined ways that yield analytical insights beyond the obvious. Additionally, the level of your knowledge mastery and application will be evaluated in a more mature manner you are encouraged to take responsibility not only for what you learn but also for what you contribute to each class. Our class discussions are a collaborative effort to create a learning community about organizational ethics from which we can all benefit. Of course, the main purpose of the assignments is really to benefit YOU and to facilitate your own career-relevant learning. However, we all know that courses must have some criteria on which a final grade is based in order to differentiate the varying levels of performance in the class that is a requirement of the university and all of higher education. The following assignments and activities will be our means for doing that, but much more importantly, the assignments are given to facilitate your own learning. MAN 3063 Course Syllabus Spring 2017 Page 3 of 15

4 1. Team Case Analysis Presentation and Executive Summary: Team presentation in class (40 points) and an Executive Summary (30 points). Assignment details will be posted in Canvas and explained further in class. These presentations will be delivered in class and added soon to the syllabus schedule below. Executive Summary instructions and examples will also be posted in Canvas. (Note: A separate grading rubric for in-class presentations will be posted in Canvas along with the assignment file. The Executive Summary will be graded according to the Grading Criteria for Written Assignments included at the end of this syllabus.). 2. Exams 100 points each) The exams will be non-cumulative for the most part. More about the nature of the exams will be explained in class. A study guide outline will be provided for each exam. 3. Giving Voice to Values (GVV) Nomadic Module write-ups 15 points each): These will be relatively brief write-ups that you submit based on the six Nomadic Modules that will be assigned as the semester progresses. These will allow you an opportunity to reflect on what we have learned by applying GVV and other course concepts to real-world examples from your own life/career or in the business press. (Note: The write-ups help us to fulfill the Course Objectives in various ways by providing concrete examples that illustrate how ethical values are actually put into practice. The grading rubric for in-class exercise write-ups will generally follow the Grading Criteria for Written Assignments at the end of the syllabus). 4. Required Case for Ethics Course ( India Censorship for a Good Cause? 40 points). This case assignment is required for all sections of MAN 3063 for purposes of Assurance of Learning outcomes. More about this assignment will be explained in class, and it will be made available in Canvas ( 5. Supplemental Chapter Summary: (20 points) Your textbook (Wicks, et al., 2010) includes some excellent chapters orienting ethical decision-making and problem-solving to the various functions of an organization (marketing, operations, finance, accounting, and so on). However, we are not formally covering these as part of the course. Therefore, in order to orient you to ethical issues in an area of management that most interests you (perhaps your planned career focus), you will write a summary of the chapter s main ideas and practical take-aways. More about this summary paper will be posted as an assignment in Canvas. 6. Team Project (100 points for paper + 40 points for presentation = 140 points). This is intended to be a semester-long assignment, so your team should start planning it and working on it very early in the semester. You will need to plan as a team how you will pace and schedule the work that needs to be accomplished for the project so that you are not rushed at the end of the semester. The team project is the primary assignment and outcome for your team this semester. A separate assignment file will be posted in Canvas very early in the semester. (Note: The grading rubric for the Team Project Paper is the Grading Criteria for Written Assignments at the end of the syllabus, and the grading rubric for the Team Project Presentation will be provided as a file that is posted with the assignment in Canvas). 7. Individual Class Discussion Contributions (quantity and quality): Individual grade, 40 points: Your participation is essential to the success of this class and to your individual and team MAN 3063 Course Syllabus Spring 2017 Page 4 of 15

5 performance. However, contribution is more than simple participation, and it consists of more than attending class and asking an occasional question. Contribution consists of demonstrating that you are prepared for class (i.e., that you have read the assignment, completed supplemental readings, and thought in advance about the issues raised). It also involves asking relevant questions related to course content that will lead to meaningful class discussion, responding respectfully to your peers and facilitating their learning by sharing what you know. Actually, your ethical behavior, your leadership, career, and life are all very much about the value of what you can contribute and you might be surprised at how much value you can add! (Note: A grading rubric is included below for the Class Discussion Contributions.) Score (out of 50) Criteria (based on quantity and quality of discussion participation) 0-23 (F) Demonstrates consistently poor attendance and consistently poor preparation and is unable or unwilling to participate even when called upon; may include being disruptive in class or a negative influence in class; consistently fails to participate in class activities or discussions (D) Demonstrates inconsistent attendance, timeliness, or preparation in class activities; often unable or unwilling to participate in class discussions (C) Demonstrates mostly consistent attendance and preparation; occasionally participates in class discussions at an average level, and regularly participates in other class activities (B) Demonstrates consistent attendance, preparation, and participation in all class activities and discussions; occasionally demonstrates insight by asking questions or making statements that add to and facilitate meaningful class discussion related to course concepts and material (A) Demonstrates consistent attendance, preparation, and participation in all class activities and discussions; consistently demonstrates insight by asking questions or making statements that are analytical in nature (showing insightful application of course concepts to draw non-obvious conclusions); consistently adds value to and facilitates the class discussion, demonstrating analytical and critical thinking skills. MAN 3063 Course Syllabus Spring 2017 Page 5 of 15

6 Your Grade: Below you will find a chart in which you can track your earned points. Activity Possible Points Earned Points Nomadic Module (Giving Voice to Values) Write-ups: Paper 1 15 Paper 2 15 Paper 3 15 Paper 4 15 Paper 5 15 Paper 6 15 subtotal: Required Case for Ethics Course India Censorship for a Good Cause? 40 Team Case Analysis In-Class Presentation 40 Executive Summary 30 Content Exams Exam Exam Semester Project Paper 100 Presentation 40 Supplemental Chapter Summary 20 Course contribution (discussions) for semester 40 TOTAL of all items above: 600 total points possible Grading Scale A B D A C D B C F B D+ MAN 3063 Course Syllabus Spring 2017 Page 6 of 15

7 Important Note Regarding the Course s Grading Scale Final numeric course grades (a ratio/percentage of points you actually earned divided by total points possible) will be converted into letter grades based on the above grading scale, which means, for example, that a grade of 79.9% falls within the range and will therefore be converted into a C+ grade. In order to be fair and equitable to all students and to ensure consistent application of the rules specified in this syllabus, no individual exceptions will be made to this grade conversion. For the same reasons of fairness and consistency, no extra credit or extra work will be given to satisfy course requirements, missed assignments, or to help improve a final grade. Your semester grade is determined from a wide variety of types of assignments, not just one assignment, so that a variety of learning styles in the class are accommodated for all students. Thus, your overall grade is a reflection of your performance over the entire semester in a variety of assignments. Grading Issues Students wishing to review their exams or other graded items or would like to request a grade revision will be able to do so within seven (7) calendar days of general notification of grades for that particular exam or graded item. Requests should be made in writing via to me. The request should outline your specific concerns with the grade and provide evidence supporting why the grade should be changed, referring to the grading rubric for that particular assignment. I will then review your appeal and respond as quickly as possible. If a review for revision is requested, the entire assignment, or exam, can be regraded, which means the overall grade might not change, might decrease, or might improve. Always happy to help! Of course, I am always happy to meet with you individually or as a team if you have questions about any of the assignments before they are due, or if you would like additional help in understanding certain concepts that we study. Course Policies Attendance/participation/contribution: You are expected to attend all classes, arrive punctually, and stay for the entire class session. If you leave class early without obtaining my permission in advance, you will be counted as absent for participation and grading purposes. On the proactive side, ways you can helpfully contribute to the class are listed at the end of this syllabus. Due to the nature of this class as a team learning community (you will accomplish some class activity in teams), your absence is not only a detriment to your own learning, but you also hurt your team s ability to perform and develop effectively. Therefore, you will receive points for any activity only if you are present in class to participate in that activity (presentations, exercises, etc.). There will also be time allotted toward the end of some classes for you to meet with your team or to write up any team exercise notes for that class, as well as to coordinate and plan your team project. MAN 3063 Course Syllabus Spring 2017 Page 7 of 15

8 If you must be absent from class (whether excused or unexcused), it is solely your responsibility to remain updated by contacting one of your classmates (most logically, one of your team members) for class notes, additional assignments/instructions, and debriefings on team activities or discussions for that day. You should also check Canvas regularly for new announcements or postings. Policy on Free-Riding. Your grade on the presentation and paper will be a group grade. It is primarily your responsibility to monitor and eliminate free-riding. If you think that there is a problem in your group, you should first try to solve the problem within the group. However, if the problem cannot be resolved in this manner, then please discuss the matter with me. I want and need to be made aware of such problems in a timely fashion, if they exist, so that corrective action can be taken before it is too late in the semester. Deadlines & Submitting Work Please read the Course Schedule portion of this syllabus to see work due dates and times. Deadlines indicate the latest possible time that work must be successfully received not the latest possible time students can send or submit their work. Since most due dates are known well in advance, late assignments or assessments will not normally be accepted. Students must submit their work early when a course deadline is in conflict with their other obligations or commitments. Submit work through Canvas ( using the appropriate Submit Assignment button on the Sidebar by uploading a single Microsoft Word DOC/DOCX file or a single Adobe Acrobat PDF file. Students are strongly encouraged to verify that their particular technology systems are compatible with the university s systems. It is always the student s responsibility to ensure that work is successfully submitted and successfully received technology-related issues are not an acceptable excuse for late, incomplete, inaccessible, non-submitted, or non-received work. Please make extensive use of the tools within Canvas to make sure that your work has been successfully submitted, successively received, and is ready to be graded. Student Responsibilities When Dropped from the Course for Non Payment of Tuition and/or Fees Students who are dropped from this course by the university for non-payment of tuition and/or fees are still responsible for completing all course activities and assignments by the deadlines stated in the course syllabus, associated handouts, and announcements in class while they work on reinstatement to this course. MAN 3063 Course Syllabus Spring 2017 Page 8 of 15

9 Classroom Technology Use Students are prohibited from video recording and/or audio recording classes. Student use of laptops and/or tablets for class-related purposes, such as for taking notes or using a course ebook (if one is available) is allowed, but these devices can only be used with their communications systems (e.g., Wi-Fi, Bluetooth, cellular, etc.) turned off, unless specifically directed by the professor to engage in online research activities in class. All other technology use including, but not limited to cell phones, pagers, Google Glass, ipods, or gaming devices, or using laptops and tablets for reasons other than approved class-related purposes, is prohibited. University Policies, Rules, & Regulations The instructor follows all university policies, rules, and regulations at all times for all students regarding all issues. Academic Honesty & Integrity Policy All students are expected to demonstrate honesty in their academic pursuits. The university policies regarding issues of honesty can be found in the FGCU Student Guidebook under the Student Code of Conduct and Policies and Procedures sections. All students are expected to study this document which outlines their responsibilities and consequences for violations of the policy. The FGCU Student Guidebook is available online at The course instructor expects you to maintain the highest standards of academic honesty and integrity while in this course and as a student at Florida Gulf Coast University. In addition to standard definitions of honesty, integrity, and plagiarism, this policy also prohibits students from sharing, possessing, using, viewing, accessing, or otherwise benefitting from previous and/or concurrent work products created for this course by other students (this includes all course sections where there are multiple sections offered for a course during a semester). Students cannot not share their work with other students nor assist other students with their work. Students who fail to maintain these standards in this class will receive severe academic penalties for the offense. Disability Accommodations Services Florida Gulf Coast University, in accordance with the American with Disabilities Act and the University s guiding principles, will provide classroom and academic accommodations to students with documented disabilities. If you need to request an accommodation in this class due to a disability, please see me or contact the Office of Adaptive Services. The Office of Adaptive Services is located in Howard Hall, room 137. The phone number is or TTY MAN 3063 Course Syllabus Spring 2017 Page 9 of 15

10 Student Observance of Religious Holidays All students at Florida Gulf Coast University have a right to expect that the University will reasonably accommodate their religious observances, practices, and beliefs. Students, upon prior notification to their instructors, shall be excused from class or other scheduled academic activity to observe a religious holy day of their faith. Students shall be permitted a reasonable amount of time to make up the material or activities covered in their absence. Students shall not be penalized due to absence from class or other scheduled academic activity because of religious observances. Where practicable, major examinations, major assignments, and University ceremonies will not be scheduled on a major religious holy day. A student who is to be excused from class for a religious observance is not required to provide a second party certification of the reason for the absence. Draft Course Schedule Spring 2017 The course schedule below is subject to change. Assignment due dates and other details will be added shortly in a revised syllabus schedule that will be distributed to the class as soon as student teams are formed and established. All changes shall be communicated to the class. If you must miss a class, it is your responsibility to find out what you missed and whether any changes were made to the syllabus. Week 1 Jan 9 All the really important things about class Week 2 Jan 16 NO CLASS MLK Day Course launch! Week 3 Jan 23 Chapter 1: Language and Ethics First half Field Manual Context Week 4 Jan 30 First half Chapter 2: Sources of Ethics Problems in Business Finish Field Manual Context Week 5 Feb 6 Finish Chapter 2: Sources of Ethics Problems in Business First half Nomadic Field Manual Conflict Week 6 Feb 13 First half Chapter 3: Ethical Stakeholders, Corporate Strategy, Value Creation Finish Nomadic Field Manual Conflict Week 7 Feb 20 Distinguished Lecturer on Ethics (appx. Date). Week 8 Feb 27 Exam 1 Finish Chapter 3: Ethical Stakeholders, Corporate Strategy, Value Creation First half Nomadic Field Manual Values MAN 3063 Course Syllabus Spring 2017 Page 10 of 15

11 Syllabus Schedule (continued from previous page) Week 9 Mar 6 NO CLASS Spring break Week Mar Week 11 Week 12 Week 13 Week 14 Week 15 Week 16 Week 17 Mar 20 Mar 27 Apr 3 Apr 10 Apr 17 Required Case (India Censorship) due Apr 24 Presentations and Ethics Project due May 1 Exam 2 First half Chapter 4: Business Ethics in the Global Marketplace Finish Nomadic Field Manual Values Finish Chapter 4: Business Ethics in the Global Marketplace First half Nomadic Field Manual Voice First half Chapter 5: Leadership Finish Nomadic Field Manual Voice Finish Chapter 5: Leadership First half Nomadic Field Manual Strategy Harvard Business Review article Finish Nomadic Field Manual Strategy First half Nomadic Field Manual Listening Ethics Project Presentations Finish Nomadic Field Manual Listening All work is due by the scheduled start time of class MAN 3063 Course Syllabus Spring 2017 Page 11 of 15

12 GRADING CRITERIA FOR WRITTEN ASSIGNMENTS: MAN 3063 In assigning your grade for the assignment, the instructor will examine the strengths and weaknesses of your work and match your work as a whole against the criteria described below. You should read and re-read these criteria to ensure that you are clear about what you are striving to achieve. Overall, your focus should be on improving your performance by increasing your strengths and diminishing your weaknesses. Outlined below are standards for A, B, C, D, and F level performance. The A Performance Level (95%, with 100% reserved for exemplary, outstanding work) A-level work demonstrates real achievement in mastering the important organizational ethics concepts, along with the clear ability to use these concepts in analyzing and explaining relevant organizational and individual cases and situations. In A-level papers, there are very few (averaging no more than one per page) or no grammar/spelling/punctuation errors. Writing style is professional and implements precise word usage and definition. Work at this level clearly demonstrates a mastery of the important concepts of organizational ethics terms and concepts are learned at a level that exhibits insight and understanding and is presented in a way that is clear, logical, and organized. The A-level student demonstrates that he or she clearly understands the relevant and important concepts of the course, and is able to use those concepts to clearly analyze and explain important organizational ethics situations and cases. A-level work displays excellent reasoning and problem-solving related to organizational ethics issues, and is consistently at a high level of intellectual excellence. Work at this level is, on the whole, not only clear, wellorganized, and well-reasoned, but insightful as well. The B Performance Level (85%) B-level work demonstrates achievement in grasping the important organizational ethics concepts, along with the ability to use these concepts in analyzing and explaining relevant organizational and individual cases and situations. Work at this level demonstrates a solid understanding of the important concepts of organizational ethics, but does not demonstrate clear mastery of the content. On the whole, the work is clear, precise, and well-reasoned, but does not have depth of insight. B-level work displays sound reasoning and problem-solving related to organizational ethics issues and is consistently at a competent level of intellectual performance. However, this work lacks the depth of insight and demonstration of content mastery of A-level work. B-level work also lacks clarity, fluency and logic because of a lack of organization, and various grammar/spelling/punctuation errors and structural weaknesses. The C Performance Level (75%) C-level work illustrates some, but inconsistent, achievement in grasping the important organizational ethics concepts, and does not demonstrate the consistent ability to use these concepts in analyzing and explaining relevant organizational and individual cases and situations. Work at this level does not demonstrate a solid understanding of the important concepts of organizational ethics. Work is inconsistently clear, precise, and wellreasoned; moreover, it does not display depth of insight or even consistent competence. C- MAN 3063 Course Syllabus Spring 2017 Page 12 of 15

13 level work displays inconsistent reasoning and problem-solving related to organizational ethics issues and is, at best, at a competent level of intellectual performance. C-level work also lacks clarity, fluency and logic because of significant weaknesses in organization, grammar/spelling/punctuation, and structure. An example of C-level work is a paper that may mention and even define course concepts and theories, but the logic of their application is not clear, well-reasoned, and consistent in quality across the whole paper. The D Performance Level (65%) D-level work shows only a minimal level of understanding of the important concepts of organizational ethics, along with minimal demonstration of the ability to use these concepts in analyzing and explaining relevant organizational and individual cases and situations. Work at this level demonstrates a minimal level of understanding of the important concepts of organizational ethics. Work is generally unclear, lacks precision, and is poorly reasoned; such work lacks any evidence of depth of insight or even consistent competence. D-level work displays poor reasoning and problem-solving related to organizational ethics and is, at best, a low level of intellectual performance. D-level work is also plagued by considerable weaknesses in organization, grammar, structure, and spelling. An example of D-level work would be a paper that may mention many terms and concepts from the book but does not define, explain, and apply them in a logical or coherent way. The F Performance Level (0-55%) F-level work fails to display even a minimal level of understanding of the important concepts of organizational ethics, and no ability to use these concepts in analyzing and explaining relevant organizational and individual cases and situations. Work at this level demonstrates a lack of understanding of the important concepts of organizational ethics. Work is unclear, imprecise, and poorly reasoned, and lacks any evidence of insight or competence. F-level work displays a nearly total lack of reasoning and problem-solving related to organizational ethics and is far below the level of competent intellectual performance. Important: A Word about Professionalism Timely and reliable communication is essential to professional and ethical conduct. I attempt to answer all within one business day, excluding weekends and university class holidays. Likewise, with the exception of weekends and university class holidays, you are expected to check your FGCU student daily and log into the course on Canvas ( daily. You are expected to respond within 1 business day to any communication from me that requires a response (excluding weekends and university class holidays). Although the primary purpose of a college education is to teach students how to think, how to learn, and how to see wholes and patterns, for most of you, this education will also prepare you for a career. In order to give you an opportunity to practice in a completely safe environment, in addition to serving as your professor, in some ways I will also function as your manager in this course. We will model best-practice interactions between an employee and a manager. Examples include: MAN 3063 Course Syllabus Spring 2017 Page 13 of 15

14 - being prepared for every interaction with your manager - not having to ask your manager a second time about information that has been communicated to you already. Examples include: due dates for assignments (and any other information in the syllabus). This does NOT apply to concepts you are learning in the course. You can ask unlimited questions about that. - notifying your manager in advance if you cannot keep any obligation in the course. Employees who simply don t show up are generally just fired. - making and keeping appointments with your manager. Although I have stated office hours, let s start the professional practice of establishing appointments. FGCU sometimes calls me to meetings that happen during my office hours, so I will not always just be sitting there waiting for someone to drop in. The better practice is to establish an appointment. I am also far more available than simply my office hours. Although employees have consequences such as being fired, in the class I will use everything that happens as a learning opportunity, and coach you. That doesn t mean there aren t consequences for actions such as not submitting assignments on time. It does mean that you will receive professional coaching about how better to handle such situations in the future. Suggestions for Your Class Contribution (to the Discussion) A suggestion: Read and stay current in one or more business news sources daily, or at least regularly. There is free online access to Bloomberg Business ( Forbes ( Fortune ( The New York Times business news ( etc. These can provide invaluable examples of what we are talking about in each class. What is participation and contribution? raising and answering questions sharing ideas, observations, and personal experiences pointing out relevant data generating potential solutions relating and synthesizing ideas of others pointing out relationships to earlier discussions helping others develop their views and ideas How does one participate and contribute? Get involved. Class members are dependent upon each other for learning. Members who sit back and decline to participate, whether out of shyness or smugness or for whatever reason, are not doing themselves or their classmates any favors. MAN 3063 Course Syllabus Spring 2017 Page 14 of 15

15 Trust your own experiences. The course is designed to give you a theoretical framework for making sense of your everyday work experiences. Thus, your experiences should help anchor your learning. Draw on them to interpret material and illustrate your arguments. Equally important, be prepared to reinterpret your experiences in light of new insights gained from the course. Be aware of your own values and biases. Where you stand depends on where you sit : Your values inevitably influence how you perceive and interpret situations. Rather than deny or hide them, make them explicit (at least to yourself). Value the contributions of others. There is seldom one-best-way to lead or manage, and different people often come to different conclusions about how they would handle a problem. You can learn as much from listening to your classmates as you can from any book. Further, it s the feeling that one s contributions are appreciated -- even if the contents are debated -- that facilitates the free flow of ideas essential to good discussion. Don t be satisfied with shallow analysis and pat answers, your own or that of your classmates or professor. In the interests of saving time and making a point, we often gloss over subtleties: if something doesn t sound right, then it probably isn t. Ask questions, raise concerns, share your insights if it occurs to you, then it is probably important for the rest of us. (section adapted from Dr. Blake Ashforth and Dr. Glen Kreiner) MAN 3063 Course Syllabus Spring 2017 Page 15 of 15