Problem-Solving. 10 proven problem-solving techniques. Achieve the extraordinary. AMERICAS.G2G3.COM ENGAGE. TRANSFORM. SUCCEED.
|
|
- Cornelius Logan
- 6 years ago
- Views:
Transcription
1 Problem-Solving 10 proven problem-solving techniques. Achieve the extraordinary.
2 The challenge of the scien/fic method is managing the difficulty of making progress, while retaining the skep/cism necessary to ensure the correctness of your results. Francis Bacon
3 What s A Problem? Webster s Defini/on: a ques/on raised for inquiry, considera/on, or solu/on a source of perplexity, distress, or vexa/on Photo: Digital Sexton via Creative Commons
4 What s A Problem (IT- related)? IT Service Management (ITSM) Context An ITIL Defini:on: A cause of one or more Incidents. The cause is not usually known at the /me a Problem Record is created, and the Problem Management Process is responsible for further inves/ga/on. Managing Problems in ITSM Problem Management in ITIL: The Process responsible for managing the Lifecycle of all Problems. The primary Objec/ves of Problem Management are to prevent Incidents from happening, and to minimize the Impact of Incidents that cannot be prevented Photo: felixtsao via Creative Commons
5 You know you ve got a problem. But how do you tackle it?
6 Some figure it out as they go.
7 We propose that you re more effective with a structured approach. It s true.
8 You can do it. HERE ARE A FEW METHODS TO GET YOU ORGANIZED.
9 Flowcharts It feels like a map with arrows.
10 Flowchart Snapshot of irunit, our process documentation library tool.
11 FLOWCHART RESOURCE The ASQ (American Society for Quality) has a flowchart creator at the bottom of this page:
12 Brainstorming No, it s not raining brains.
13 Brainstorming is great for generating as many leads as possible.
14 For Starters Start with a clear understanding of what the problem is, write it on a white board or flip chart.
15 Storm it out. Allow participants to put forth any idea they have, encourage an open atmosphere. Write down every idea, do not filter ideas until brainstorming is done. Don t stop too soon - often new ideas will come up after a pause. Evaluate and sort ideas after no new ideas come up. Vector by Alex Sheyn
16 Nominal Group Technique Must be for a group!
17 When to Use Groups of any size Need a decision made quickly
18 Steps Each person generates ideas and writes on a card Team lead assigns each a letter per idea and records on flip chart Group discusses and eliminates similar ideas Team members individually rank the ideas Team lead collects and totals the points Solution with highest score is the prioritized idea or solution provides starting point for root cause analysis
19 Benefits of Nominal Group Technique Minimizes the influence of dominant voices or groups. Quick
20 Is - Is Not Matrix Like The Matrix. But easier.
21 Use When You need to separate lots of information to determine what is trivial from what is important.
22 Steps Start with an empty table of four rows and six columns. In the upper left corner, state specifically the problem. Fill in the top row and left column as outlined. Fill in each row and column with information about what is related to the problem and what is not, and determine what the differences are between the two. For each element in the table, analyze how it could be a cause of the problem. à Here comes the sample.
23 Sample Is-Is Not Matrix Problem: Missing What occurs? Where does it occur? When does it occur? Extent of problems Who is involved? from outside of the company are not being delivered In the Chicago branch office Con/nually since last Friday Is Is Not Dis:nc:ons MicrosoZ and Unix mail are both affected All users in all departments in Chicago branch Internal is func/oning fine Headquarters and all other branches Before last Friday Reported outside of Chicago Any other users Only external is affected Only Chicago is affected Something may have changed on Friday Only Chicago is affected Only Chicago is affected
24 5 Whys Stop repeating yourself. Or don t.
25 What is 5 Whys? A simple, yet very effective tool to ensure that you get to the root cause of a problem rather than a superficial cause.
26 To Start Write down the specific problem. Writing the issue helps you formalize the problem and describe it completely. It also helps a team focus on the same problem.
27 The Process You guessed it. You re going to ask WHY. 5 times. Ask WHY the problem happened and write the answer down below the problem. If the answer doesn t identify the root cause of the problem, ask WHY again and write that answer down. Keep asking until the team is in agreement that the problem's root cause is identified. This may take fewer or more times than five WHYS.
28 Sample 5 Whys
29 Logic Tree Sometimes called an Issue Tree.
30 Great for identifying root cause. Visually effective, as well.
31 Four Basic Attributes Consistently answers WHY Progress from the key question to the analysis as it moves to the right Have branches that are mutually exclusive and collectively exhaustive (MECE) Use an insightful breakdown
32 Sample Logic Tree Product quality poor Bank profit declining Revenues decreasing Sales volume decreasing Prices decreasing Market share declining Overall market size decreasing Transaction fee level declining Interest rates decreasing Productrelated problems Service-related problems Distributionrelated problems Product mix problems Inadequate product line breadth Inadequate depth of product line Expenses increasing Non-interest expenses increasing Interest expenses increasing Variable costs increasing Fixed costs increasing
33 Fault Tree Analysis Where did things go wrong in the process?
34 Attributes To determine how an undesired state occurred. Uses Boolean logic.
35 Steps Identify a failure or a POTENTIAL failure. Identify the specific problem and write it at the top of the diagram. Generate ideas for causes of that event and put them in at the next level down. For each cause, identify if there could be lower level causes and repeat the process until there are no lower level causes. For each area where more than one cause leads to an upper level cause determine whether they operate together (and) or on their own (or). When complete, you will have an understanding of all the potential causes and their relationships with each other.
36 Sample Fault Tree
37 Ishikawa Diagram Sometimes referred to as a fishbone diagram or a cause-and-effect chart.
38 When to use. Used to analyze relationships between a problem and its causes.
39 Steps Clearly state the problem and write it on the right edge of a whiteboard. Draw an arrow pointing to the problem. Next write main categories of causes as branches from the main arrow. For each category, use brainstorming techniques to identify as many possible causes that you can. Finally, analyze the causes to determine the most likely root cause.
40 Ishikawa Diagram People Process Lack of Training Confusing Not well documented Cumbersome Overworked No management support High Rate of Failed Changes Outdated Lack of accountability Tools Environment
41 Histograms & Pareto Charts To show the most important thing.
42 Histograms Histograms are used in statistics to give a visual representation of the distribution of a data set.
43 Pareto Chart A Pareto Chart is a special type of histogram, used to view causes of a problem in order of severity from largest to smallest. It contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line. Image source: Wikipedia
44 Decision Matrix When you must pick one.
45 When to use. Best when you have a small list of items from which you must pick the best choice.
46 Steps Regarding a problem which you are trying to solve, select a list of criteria against which you ll make the decision. Weight each criteria. Use a multiplier, such as representing the most influencing criteria and 1 indicating the least. Assign a ranking to each criteria, using a simple number system such as 1-5 (5 being the score that most reflects the criteria, and 1 being least) Multiply the weight multiplier times the rank score. This gives you the final score, and ultimately, the best choice.
47 Sample Decision Matrix Job*Opportutnity IdealAJob JobAA JobAB JobAC JobAE JobAF Evaluation*Criteria Weight Raw Final Raw Final Raw Final Raw Final Raw Final Raw Final Location Pay Benefits TravelARequirement OpportunityAforA Advancement CompanyACulture HappyAFactor Final
48 Learn how a Service Management Office strengthens your problem solving skills.
49 About G2G3 G2G3 uses consulting, simulations, game science and communication programs to engage, educate and enable people towards better business outcomes. We design gamification solutions supported by compelling communications campaigns which help architect positive behavior and drive significant benefit for our clients. With strengths in IT transformation, IT service management, ITIL, IT Governance & Compliance, ISO Standards, COBIT, CMMI, software selection and project management, we arm IT to drive, motivate and guide the business. We are rock stars at: G2G3 Americas Headquarters Dallas Parkway, Suite 140 Addison, Texas Phone: Fax: Web: americas.g2g3.com Organizational change management due to ITSM initiatives and tool deployments. IT Service Management Office design and implementation, including process, policies & procedures, roles & responsibilities, service catalogs, service level agreements and service-based costing. ITIL, Project Management, ISO and other best practice formal training or awareness training events. This material is Confidential Information and was produced utilizing intellectual property of G2G3 (or through third party Copyright material) and contains subject matter that comprises intellectual property of G2G3 (or the third party Copyright material) including work(s) that are Copyright [dates(s)], G2G3 Reproduction, distribution or use without the express written consent of G2G3 is prohibited Third Party Copyright References: The Rational Manager: A Systematic Approach to Problem Solving and Decision Making, McGraw-Hill Book Co., Ishikawa, Kaoru (1968). Guide to Quality Control. Tokyo: JUSE.
Problem Solving for Success Handbook. Solve the Problem Sustain the Solution Celebrate Success
Problem Solving for Success Handbook Solve the Problem Sustain the Solution Celebrate Success Problem Solving for Success Handbook Solve the Problem Sustain the Solution Celebrate Success Rod Baxter 2015
More informationExpert Reference Series of White Papers. Mastering Problem Management
Expert Reference Series of White Papers Mastering Problem Management 1-800-COURSES www.globalknowledge.com Mastering Problem Management Hank Marquis, PhD, FBCS, CITP Introduction IT Organization (ITO)
More informationREADY TO WORK PROGRAM INSTRUCTOR GUIDE PART I
READY TO WORK PROGRAM INSTRUCTOR GUIDE PART I LESSON TITLE: Problem Solving Tools Method: Informal Lecture, Guided Discussion EDUCATIONAL OBJECTIVE: Comprehend the many different uses of quality/problem
More informationVisit us at:
White Paper Integrating Six Sigma and Software Testing Process for Removal of Wastage & Optimizing Resource Utilization 24 October 2013 With resources working for extended hours and in a pressurized environment,
More informationMathematics Success Grade 7
T894 Mathematics Success Grade 7 [OBJECTIVE] The student will find probabilities of compound events using organized lists, tables, tree diagrams, and simulations. [PREREQUISITE SKILLS] Simple probability,
More informationC O U R S E. Tools for Group Thinking
C O U R S E Tools for Group Thinking 1 Brainstorming What? When? Where? Why? Brainstorming is a procedure that allows a variable number of people to express problem areas, ideas, solutions or needs. It
More informationUsing SAM Central With iread
Using SAM Central With iread January 1, 2016 For use with iread version 1.2 or later, SAM Central, and Student Achievement Manager version 2.4 or later PDF0868 (PDF) Houghton Mifflin Harcourt Publishing
More informationHow to make successful presentations in English Part 2
Young Researchers Seminar 2013 Young Researchers Seminar 2011 Lyon, France, June 5-7, 2013 DTU, Denmark, June 8-10, 2011 How to make successful presentations in English Part 2 Witold Olpiński PRESENTATION
More informationUNIT ONE Tools of Algebra
UNIT ONE Tools of Algebra Subject: Algebra 1 Grade: 9 th 10 th Standards and Benchmarks: 1 a, b,e; 3 a, b; 4 a, b; Overview My Lessons are following the first unit from Prentice Hall Algebra 1 1. Students
More informationGenerating Test Cases From Use Cases
1 of 13 1/10/2007 10:41 AM Generating Test Cases From Use Cases by Jim Heumann Requirements Management Evangelist Rational Software pdf (155 K) In many organizations, software testing accounts for 30 to
More informationThe Ohio State University Library System Improvement Request,
The Ohio State University Library System Improvement Request, 2005-2009 Introduction: A Cooperative System with a Common Mission The University, Moritz Law and Prior Health Science libraries have a long
More informationRoot Cause Analysis. Lean Construction Institute Provider Number H561. Root Cause Analysis RCA
Lean Construction Institute Provider Number H561 Root Cause Analysis 20151013RCA Dan Fauchier, The ReAlignment Group of California, LLC October 13, 2015 4 LU HSW Credit(s) earned on comple2on of this course
More informationWORK OF LEADERS GROUP REPORT
WORK OF LEADERS GROUP REPORT ASSESSMENT TO ACTION. Sample Report (9 People) Thursday, February 0, 016 This report is provided by: Your Company 13 Main Street Smithtown, MN 531 www.yourcompany.com INTRODUCTION
More informationWelcome to ACT Brain Boot Camp
Welcome to ACT Brain Boot Camp 9:30 am - 9:45 am Basics (in every room) 9:45 am - 10:15 am Breakout Session #1 ACT Math: Adame ACT Science: Moreno ACT Reading: Campbell ACT English: Lee 10:20 am - 10:50
More informationStandards and Criteria for Demonstrating Excellence in BACCALAUREATE/GRADUATE DEGREE PROGRAMS
Standards and Criteria for Demonstrating Excellence in BACCALAUREATE/GRADUATE DEGREE PROGRAMS World Headquarters 11520 West 119th Street Overland Park, KS 66213 USA USA Belgium Perú acbsp.org info@acbsp.org
More informationHANDOUT for AMCHP Conference February 14 th 2012
HANDOUT for AMCHP Conference February 14 th 2012 Early MIECHV Successes and Challenges: Tennessee s Experience with Continuous Quality Improvement and Engaging Military Families Sharing One Example of
More informationClassify: by elimination Road signs
WORK IT Road signs 9-11 Level 1 Exercise 1 Aims Practise observing a series to determine the points in common and the differences: the observation criteria are: - the shape; - what the message represents.
More informationStudy Group Handbook
Study Group Handbook Table of Contents Starting out... 2 Publicizing the benefits of collaborative work.... 2 Planning ahead... 4 Creating a comfortable, cohesive, and trusting environment.... 4 Setting
More informationCreating a Test in Eduphoria! Aware
in Eduphoria! Aware Login to Eduphoria using CHROME!!! 1. LCS Intranet > Portals > Eduphoria From home: LakeCounty.SchoolObjects.com 2. Login with your full email address. First time login password default
More informationCal s Dinner Card Deals
Cal s Dinner Card Deals Overview: In this lesson students compare three linear functions in the context of Dinner Card Deals. Students are required to interpret a graph for each Dinner Card Deal to help
More informationThe Application of Lean Six Sigma in Alleviating Water Shortage in Limpopo Rural Area to Avoid Societal Disaster
The Application of Lean Six Sigma in Alleviating Water Shortage in Limpopo Rural Area to Avoid Societal Disaster S. Ngoune, P. Kholopane Department of Quality and Operations Management, University of Johannesburg,
More informationMeasurement & Analysis in the Real World
Measurement & Analysis in the Real World Tools for Cleaning Messy Data Will Hayes SEI Robert Stoddard SEI Rhonda Brown SEI Software Solutions Conference 2015 November 16 18, 2015 Copyright 2015 Carnegie
More informationShockwheat. Statistics 1, Activity 1
Statistics 1, Activity 1 Shockwheat Students require real experiences with situations involving data and with situations involving chance. They will best learn about these concepts on an intuitive or informal
More informationCertified Six Sigma Professionals International Certification Courses in Six Sigma Green Belt
Certification Singapore Institute Certified Six Sigma Professionals Certification Courses in Six Sigma Green Belt ly Licensed Course for Process Improvement/ Assurance Managers and Engineers Leading the
More informationleading people through change
leading people through change Facilitator Guide Patricia Zigarmi Judd Hoekstra Ken Blanchard Authors Patricia Zigarmi Judd Hoekstra Ken Blanchard Product Developer Kim King Art Director Beverly Haney Proofreaders
More informationEnglish Language Arts Summative Assessment
English Language Arts Summative Assessment 2016 Paper-Pencil Test Audio CDs are not available for the administration of the English Language Arts Session 2. The ELA Test Administration Listening Transcript
More informationPowerTeacher Gradebook User Guide PowerSchool Student Information System
PowerSchool Student Information System Document Properties Copyright Owner Copyright 2007 Pearson Education, Inc. or its affiliates. All rights reserved. This document is the property of Pearson Education,
More informationEMPOWER Self-Service Portal Student User Manual
EMPOWER Self-Service Portal Student User Manual by Hasanna Tyus 1 Registrar 1 Adapted from the OASIS Student User Manual, July 2013, Benedictine College. 1 Table of Contents 1. Introduction... 3 2. Accessing
More informationRadius STEM Readiness TM
Curriculum Guide Radius STEM Readiness TM While today s teens are surrounded by technology, we face a stark and imminent shortage of graduates pursuing careers in Science, Technology, Engineering, and
More informationHow To Enroll using the Stout Mobile App
How To Enroll using the Stout Mobile App 1 Login Login using your user name and password. 2 Select Enrollment When you ve finished logging in, it will bring you to this page. Select enrollment. From here
More information2017 FALL PROFESSIONAL TRAINING CALENDAR
2017 FALL PROFESSIONAL TRAINING CALENDAR Date Title Price Instructor Sept 20, 1:30 4:30pm Feedback to boost employee performance 50 Euros Sept 26, 1:30 4:30pm Dealing with Customer Objections 50 Euros
More informationIf we want to measure the amount of cereal inside the box, what tool would we use: string, square tiles, or cubes?
String, Tiles and Cubes: A Hands-On Approach to Understanding Perimeter, Area, and Volume Teaching Notes Teacher-led discussion: 1. Pre-Assessment: Show students the equipment that you have to measure
More informationDiagnostic Test. Middle School Mathematics
Diagnostic Test Middle School Mathematics Copyright 2010 XAMonline, Inc. All rights reserved. No part of the material protected by this copyright notice may be reproduced or utilized in any form or by
More informationUniversity of Groningen. Systemen, planning, netwerken Bosman, Aart
University of Groningen Systemen, planning, netwerken Bosman, Aart IMPORTANT NOTE: You are advised to consult the publisher's version (publisher's PDF) if you wish to cite from it. Please check the document
More informationBLACKBOARD & ANGEL LEARNING FREQUENTLY ASKED QUESTIONS. Introduction... 2
Table of Contents Introduction... 2 General Questions... 2 When will the acquisition become official?... 2 Is the ANGEL acquisition subject to regulatory approval?... 2 Why did the companies combine?...
More informationExcel Intermediate
Instructor s Excel 2013 - Intermediate Multiple Worksheets Excel 2013 - Intermediate (103-124) Multiple Worksheets Quick Links Manipulating Sheets Pages EX5 Pages EX37 EX38 Grouping Worksheets Pages EX304
More informationQuick Start Guide 7.0
www.skillsoft.com Quick Start Guide 7.0 Copyright 2010 SkillSoft Corporation. All rights reserved SkillSoft Corporation 107 Northeastern Blvd. Nashua, NH 03062 603-324-3000 87-SkillSoft (877-545-5763)
More informationIntroduction to CRC Cards
Softstar Research, Inc Methodologies and Practices White Paper Introduction to CRC Cards By David M Rubin Revision: January 1998 Table of Contents TABLE OF CONTENTS 2 INTRODUCTION3 CLASS4 RESPONSIBILITY
More informationLab 1 - The Scientific Method
Lab 1 - The Scientific Method As Biologists we are interested in learning more about life. Through observations of the living world we often develop questions about various phenomena occurring around us.
More informationDegreeWorks Advisor Reference Guide
DegreeWorks Advisor Reference Guide Table of Contents 1. DegreeWorks Basics... 2 Overview... 2 Application Features... 3 Getting Started... 4 DegreeWorks Basics FAQs... 10 2. What-If Audits... 12 Overview...
More informationPresentation skills. Bojan Jovanoski, project assistant. University Skopje Business Start-up Centre
Presentation skills Bojan Jovanoski, project assistant University Skopje Business Start-up Centre Let me present myself Bojan Jovanoski Project assistant / Demonstrator Working in the Business Start-up
More informationOFFICE OF ENROLLMENT MANAGEMENT. Annual Report
2014-2015 OFFICE OF ENROLLMENT MANAGEMENT Annual Report Table of Contents 2014 2015 MESSAGE FROM THE VICE PROVOST A YEAR OF RECORDS 3 Undergraduate Enrollment 6 First-Year Students MOVING FORWARD THROUGH
More informationBUSINESS HONORS PROGRAM
BUSINESS HONORS PROGRAM Exceed Your Expectations The Lundquist College Honors Program is about more than academic excellence, more than getting the edge in a competitive job market, and more than proving
More informationChanging User Attitudes to Reduce Spreadsheet Risk
Changing User Attitudes to Reduce Spreadsheet Risk Dermot Balson Perth, Australia Dermot.Balson@Gmail.com ABSTRACT A business case study on how three simple guidelines: 1. make it easy to check (and maintain)
More informationIMPROVING STUDENTS READING COMPREHENSION USING FISHBONE DIAGRAM (A
IMPROVING STUDENTS READING COMPREHENSION USING FISHBONE DIAGRAM (A Classroom Action Research at the Tenth Grade of MAN 2 Surakarta in 2015/2016 Academic Year) Sifti Riana Astuti Fara Dr. Ch. Evy Tri Widyahening,
More informationRed Flags of Conflict
CONFLICT MANAGEMENT Introduction Webster s Dictionary defines conflict as a battle, contest of opposing forces, discord, antagonism existing between primitive desires, instincts and moral, religious, or
More informationA. What is research? B. Types of research
A. What is research? Research = the process of finding solutions to a problem after a thorough study and analysis (Sekaran, 2006). Research = systematic inquiry that provides information to guide decision
More informationLESSON PLANS: AUSTRALIA Year 6: Patterns and Algebra Patterns 50 MINS 10 MINS. Introduction to Lesson. powered by
Year 6: Patterns and Algebra Patterns 50 MINS Strand: Number and Algebra Substrand: Patterns and Algebra Outcome: Continue and create sequences involving whole numbers, fractions and decimals. Describe
More informationBrainstorming Tools Literature Review and Introduction to Code Development
Brainstorming Tools Literature Review and Introduction to Code Development K. Nordland August 28, 2006 1 Contents 1 Definition 3 2 Alex Osborn 3 3 Brainstorming and Stage-Gate 4 4 Recent Developments 4
More informationNotetaking Directions
Porter Notetaking Directions 1 Notetaking Directions Simplified Cornell-Bullet System Research indicates that hand writing notes is more beneficial to students learning than typing notes, unless there
More informationSkillPort Quick Start Guide 7.0
SkillPort Quick Start Guide 7.0 www.skillsoft.com Copyright 2009 SkillSoft Corporation. All rights reserved SkillSoft Corporation 107 Northeastern Blvd. Nashua, NH 03062 603-324-3000 87-SkillSoft (877-545-5763)
More informationIntroduction to Questionnaire Design
Introduction to Questionnaire Design Why this seminar is necessary! Bad questions are everywhere! Don t let them happen to you! Fall 2012 Seminar Series University of Illinois www.srl.uic.edu The first
More informationFirms and Markets Saturdays Summer I 2014
PRELIMINARY DRAFT VERSION. SUBJECT TO CHANGE. Firms and Markets Saturdays Summer I 2014 Professor Thomas Pugel Office: Room 11-53 KMC E-mail: tpugel@stern.nyu.edu Tel: 212-998-0918 Fax: 212-995-4212 This
More informationTargetsim Toolbox. Business Board Simulations: Features, Value, Impact. Dr. Gudrun G. Vogt Targetsim Founder & Managing Partner
Targetsim Toolbox. Dr. Gudrun G. Vogt Targetsim Founder & Managing Partner Business Board Simulations: Features, Value, Impact. 1 What is a Business Board Simulation?! It is an experiential learning &
More informationManagerial Decision Making
Course Business Managerial Decision Making Session 4 Conditional Probability & Bayesian Updating Surveys in the future... attempt to participate is the important thing Work-load goals Average 6-7 hours,
More informationSt Math Teacher Login
St Math Login Free PDF ebook Download: St Math Login Download or Read Online ebook st math teacher login in PDF Format From The Best User Guide Database Ace Arms. Login Instructions. : karlahill6. Student:
More informationADDIE: A systematic methodology for instructional design that includes five phases: Analysis, Design, Development, Implementation, and Evaluation.
ADDIE: A systematic methodology for instructional design that includes five phases: Analysis, Design, Development, Implementation, and Evaluation. I first was exposed to the ADDIE model in April 1983 at
More informationTeacherPlus Gradebook HTML5 Guide LEARN OUR SOFTWARE STEP BY STEP
TeacherPlus Gradebook HTML5 Guide LEARN OUR SOFTWARE STEP BY STEP Copyright 2017 Rediker Software. All rights reserved. Information in this document is subject to change without notice. The software described
More informationUniversity of Waterloo School of Accountancy. AFM 102: Introductory Management Accounting. Fall Term 2004: Section 4
University of Waterloo School of Accountancy AFM 102: Introductory Management Accounting Fall Term 2004: Section 4 Instructor: Alan Webb Office: HH 289A / BFG 2120 B (after October 1) Phone: 888-4567 ext.
More informationMyers-Briggs Type Indicator Team Report
Myers-Briggs Type Indicator Team Report Developed by Allen L. Hammer Sample Team 9112 Report prepared for JOHN SAMPLE October 9, 212 CPP, Inc. 8-624-1765 www.cpp.com Myers-Briggs Type Indicator Team Report
More informationDesigning a Rubric to Assess the Modelling Phase of Student Design Projects in Upper Year Engineering Courses
Designing a Rubric to Assess the Modelling Phase of Student Design Projects in Upper Year Engineering Courses Thomas F.C. Woodhall Masters Candidate in Civil Engineering Queen s University at Kingston,
More informationContents. Foreword... 5
Contents Foreword... 5 Chapter 1: Addition Within 0-10 Introduction... 6 Two Groups and a Total... 10 Learn Symbols + and =... 13 Addition Practice... 15 Which is More?... 17 Missing Items... 19 Sums with
More informationThe Good Judgment Project: A large scale test of different methods of combining expert predictions
The Good Judgment Project: A large scale test of different methods of combining expert predictions Lyle Ungar, Barb Mellors, Jon Baron, Phil Tetlock, Jaime Ramos, Sam Swift The University of Pennsylvania
More informationTHE REFLECTIVE SUPERVISION TOOLKIT
Sample of THE REFLECTIVE SUPERVISION TOOLKIT Daphne Hewson and Michael Carroll 2016 Companion volume to Reflective Practice in Supervision D. Hewson and M. Carroll The Reflective Supervision Toolkit 1
More informationINTERMEDIATE ALGEBRA PRODUCT GUIDE
Welcome Thank you for choosing Intermediate Algebra. This adaptive digital curriculum provides students with instruction and practice in advanced algebraic concepts, including rational, radical, and logarithmic
More informationLongitudinal Analysis of the Effectiveness of DCPS Teachers
F I N A L R E P O R T Longitudinal Analysis of the Effectiveness of DCPS Teachers July 8, 2014 Elias Walsh Dallas Dotter Submitted to: DC Education Consortium for Research and Evaluation School of Education
More informationPowerCampus Self-Service Student Guide. Release 8.4
PowerCampus Self-Service Student Guide Release 8.4 Banner, Colleague, PowerCampus, and Luminis are trademarks of Ellucian Company L.P. or its affiliates and are registered in the U.S. and other countries.
More informationEVERYTHING DiSC WORKPLACE LEADER S GUIDE
EVERYTHING DiSC WORKPLACE LEADER S GUIDE Module 1 Discovering Your DiSC Style Module 2 Understanding Other Styles Module 3 Building More Effective Relationships MODULE OVERVIEW Length: 90 minutes Activities:
More informationNumber of students enrolled in the program in Fall, 2011: 20. Faculty member completing template: Molly Dugan (Date: 1/26/2012)
Program: Journalism Minor Department: Communication Studies Number of students enrolled in the program in Fall, 2011: 20 Faculty member completing template: Molly Dugan (Date: 1/26/2012) Period of reference
More informationCustom Program Title. Leader s Guide. Understanding Other Styles. Discovering Your DiSC Style. Building More Effective Relationships
Custom Program Title Leader s Guide Module 1 Discovering Your DiSC Style Module 2 Understanding Other Styles Module 3 Building More Effective Relationships by Inscape Publishing MODULE OVERVIEW Length:
More informationThe Indices Investigations Teacher s Notes
The Indices Investigations Teacher s Notes These activities are for students to use independently of the teacher to practise and develop number and algebra properties.. Number Framework domain and stage:
More informationExperience Corps. Mentor Toolkit
Experience Corps Mentor Toolkit 2 AARP Foundation Experience Corps Mentor Toolkit June 2015 Christian Rummell Ed. D., Senior Researcher, AIR 3 4 Contents Introduction and Overview...6 Tool 1: Definitions...8
More informationHoughton Mifflin Online Assessment System Walkthrough Guide
Houghton Mifflin Online Assessment System Walkthrough Guide Page 1 Copyright 2007 by Houghton Mifflin Company. All Rights Reserved. No part of this document may be reproduced or transmitted in any form
More informationChapter 4 - Fractions
. Fractions Chapter - Fractions 0 Michelle Manes, University of Hawaii Department of Mathematics These materials are intended for use with the University of Hawaii Department of Mathematics Math course
More informationHawai i Pacific University Sees Stellar Response Rates for Course Evaluations
Improvement at heart. CASE STUDY Hawai i Pacific University Sees Stellar Response Rates for Course Evaluations From my perspective, the company has been incredible. Without Blue, we wouldn t be able to
More informationMeasures of the Location of the Data
OpenStax-CNX module m46930 1 Measures of the Location of the Data OpenStax College This work is produced by OpenStax-CNX and licensed under the Creative Commons Attribution License 3.0 The common measures
More informationWhite Paper. The Art of Learning
The Art of Learning Based upon years of observation of adult learners in both our face-to-face classroom courses and using our Mentored Email 1 distance learning methodology, it is fascinating to see how
More informationEdexcel GCSE. Statistics 1389 Paper 1H. June Mark Scheme. Statistics Edexcel GCSE
Edexcel GCSE Statistics 1389 Paper 1H June 2007 Mark Scheme Edexcel GCSE Statistics 1389 NOTES ON MARKING PRINCIPLES 1 Types of mark M marks: method marks A marks: accuracy marks B marks: unconditional
More informationFunctional Skills Mathematics Level 2 assessment
Functional Skills Mathematics Level 2 assessment www.cityandguilds.com September 2015 Version 1.0 Marking scheme ONLINE V2 Level 2 Sample Paper 4 Mark Represent Analyse Interpret Open Fixed S1Q1 3 3 0
More informationTHE PENNSYLVANIA STATE UNIVERSITY SCHREYER HONORS COLLEGE DEPARTMENT OF MATHEMATICS ASSESSING THE EFFECTIVENESS OF MULTIPLE CHOICE MATH TESTS
THE PENNSYLVANIA STATE UNIVERSITY SCHREYER HONORS COLLEGE DEPARTMENT OF MATHEMATICS ASSESSING THE EFFECTIVENESS OF MULTIPLE CHOICE MATH TESTS ELIZABETH ANNE SOMERS Spring 2011 A thesis submitted in partial
More informationProbability and Statistics Curriculum Pacing Guide
Unit 1 Terms PS.SPMJ.3 PS.SPMJ.5 Plan and conduct a survey to answer a statistical question. Recognize how the plan addresses sampling technique, randomization, measurement of experimental error and methods
More informationA Pumpkin Grows. Written by Linda D. Bullock and illustrated by Debby Fisher
GUIDED READING REPORT A Pumpkin Grows Written by Linda D. Bullock and illustrated by Debby Fisher KEY IDEA This nonfiction text traces the stages a pumpkin goes through as it grows from a seed to become
More information5 Guidelines for Learning to Spell
5 Guidelines for Learning to Spell 1. Practice makes permanent Did somebody tell you practice made perfect? That's only if you're practicing it right. Each time you spell a word wrong, you're 'practicing'
More informationGrade 6: Correlated to AGS Basic Math Skills
Grade 6: Correlated to AGS Basic Math Skills Grade 6: Standard 1 Number Sense Students compare and order positive and negative integers, decimals, fractions, and mixed numbers. They find multiples and
More informationShow and Tell Persuasion
Communication Teacher Vol. 18, No. 1, January 2004, pp. 28 30 Show and Tell Persuasion Virgil R. Miller Objective: To engage in the process of formulating compelling persuasive arguments Type of speech:
More informationThe Foundations of Interpersonal Communication
L I B R A R Y A R T I C L E The Foundations of Interpersonal Communication By Dennis Emberling, President of Developmental Consulting, Inc. Introduction Mark Twain famously said, Everybody talks about
More informationActivities, Exercises, Assignments Copyright 2009 Cem Kaner 1
Patterns of activities, iti exercises and assignments Workshop on Teaching Software Testing January 31, 2009 Cem Kaner, J.D., Ph.D. kaner@kaner.com Professor of Software Engineering Florida Institute of
More informationWhat to Do When Conflict Happens
PREVIEW GUIDE What to Do When Conflict Happens Table of Contents: Sample Pages from Leader s Guide and Workbook..pgs. 2-15 Program Information and Pricing.. pgs. 16-17 BACKGROUND INTRODUCTION Workplace
More informationEricsson Wallet Platform (EWP) 3.0 Training Programs. Catalog of Course Descriptions
Ericsson Wallet Platform (EWP) 3.0 Training Programs Catalog of Course Descriptions Catalog of Course Descriptions INTRODUCTION... 3 ERICSSON CONVERGED WALLET (ECW) 3.0 RATING MANAGEMENT... 4 ERICSSON
More information12-WEEK GRE STUDY PLAN
12-WEEK GRE STUDY PLAN Copyright 2017 by PowerScore Incorporated. All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
More informationFundraising 101 Introduction to Autism Speaks. An Orientation for New Hires
Fundraising 101 Introduction to Autism Speaks An Orientation for New Hires May 2013 Welcome to the Autism Speaks family! This guide is meant to be used as a tool to assist you in your career and not just
More informationtampa steel & supply ArchItecturAl MetAls QUICK REFERENCE CATALOG #7
INDUSTRIA ITALIANA tampa steel & supply ArchItecturAl MetAls Italian Architectural Forged Steel Components tampa, FlorIDA QUICK REFERENCE CATALOG #7 www.tampasteel.com info@tampasteel.com Phone: (813)
More informationGet with the Channel Partner Program
Get with the Channel Partner Program QuickStart your Channel Partner Training & Certification program. Get with the Channel Partner Program is a suite of services opt in engagements delivered in phases.
More informationMultiple Intelligence Teaching Strategy Response Groups
Multiple Intelligence Teaching Strategy Response Groups Steps at a Glance 1 2 3 4 5 Create and move students into Response Groups. Give students resources that inspire critical thinking. Ask provocative
More informationDelaware Performance Appraisal System Building greater skills and knowledge for educators
Delaware Performance Appraisal System Building greater skills and knowledge for educators DPAS-II Guide for Administrators (Assistant Principals) Guide for Evaluating Assistant Principals Revised August
More informationTCC Jim Bolen Math Competition Rules and Facts. Rules:
TCC Jim Bolen Math Competition Rules and Facts Rules: The Jim Bolen Math Competition is composed of two one hour multiple choice pre-calculus tests. The first test is scheduled on Friday, November 8, 2013
More informationCHAPTER 4: REIMBURSEMENT STRATEGIES 24
CHAPTER 4: REIMBURSEMENT STRATEGIES 24 INTRODUCTION Once state level policymakers have decided to implement and pay for CSR, one issue they face is simply how to calculate the reimbursements to districts
More informationCoimisiún na Scrúduithe Stáit State Examinations Commission LEAVING CERTIFICATE 2008 MARKING SCHEME GEOGRAPHY HIGHER LEVEL
Coimisiún na Scrúduithe Stáit State Examinations Commission LEAVING CERTIFICATE 2008 MARKING SCHEME GEOGRAPHY HIGHER LEVEL LEAVING CERTIFICATE 2008 MARKING SCHEME GEOGRAPHY HIGHER LEVEL PART ONE: SHORT-ANSWER
More informationWriting a Basic Assessment Report. CUNY Office of Undergraduate Studies
Writing a Basic Assessment Report What is a Basic Assessment Report? A basic assessment report is useful when assessing selected Common Core SLOs across a set of single courses A basic assessment report
More informationCase study Norway case 1
Case study Norway case 1 School : B (primary school) Theme: Science microorganisms Dates of lessons: March 26-27 th 2015 Age of students: 10-11 (grade 5) Data sources: Pre- and post-interview with 1 teacher
More information