FACULTY OF MANAGEMENT Managerial Skill Development MGT 3080 Y Summer II/III 2017

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1 FACULTY OF MANAGEMENT Managerial Skill Development MGT 3080 Y Summer II/III 2017 Mondays & Wednesdays, 6:00 PM 8:50 PM ROOM: S4036 INSTRUCTOR OFFICE HOURS Sam Chow Sam.chow@uleth.ca Wednesday, 5-6PM or by appointment COURSE MATERIALS Required Textbook: Whetten, D.A., & Cameron, K.S. (2015) Developing Management Skills (9 th Ed.). Upper Saddle River, NJ: Pearson Prentice Hall. ISBN-13: (Order through bookstore.uleth.ca) PREREQUISITES/ CO-REQUISITES/EQUIVALENTS None COURSE DESCRIPTION Success in management requires knowledge of both theoretical principles and the ability to recognize and use these concepts in existing work situations. Conceptual models and practical applications of managerial roles are featured in the course. Specific skills may include, but are not limited to: self-awareness, presentations, conducting meetings, creative problem solving, stress management and group dynamics. Personal, interpersonal, and group skills are considered essential prerequisites for success in management regardless of one's specialty area. Consistent with this perspective, the general objectives of this course are to provide students with opportunities to learn and practice important management and leadership skills. The application-oriented approach used in this course will not only allow the student to gain a personalized understanding of fundamental behavioural principles and guidelines, it will emphasize a practical hands-on "learn by doing" orientation. Class activities including role plays, videos, individual and team exercises and presentations will be used to engage the student in learning and practicing various personal, interpersonal, group, and communication skills. MGT 3080 Y Summer II/III

2 COURSE LEARNING OBJECTIVES 1. Acquire and demonstrate knowledge of basic concepts and principles related to managerial skills including: development of self-awareness; management of personal stress; solving problems creatively; gaining power and influence; supportive communication; motivating others; managing conflict; building effective teams; and, empowerment and delegation. 2. Complete, analyze, and report on a personal assessment of key dimensions of self-awareness including: emotional intelligence; values maturity; cognitive style; locus of control; tolerance of ambiguity; and, core self-evaluation. 3. Learn the principles and behavioural guidelines for building effective teams and teamwork, and apply this knowledge as a member of a learning team examining a current organizational issue faced by managers. 4. Acquire an understanding of different leader behaviours that are appropriate depending on situational factors and practice applying them in the role of learning team leader. 5. Develop selected managerial skills by applying them in real life circumstances, and report on outcomes as well as on plans for their further development. 6. Learn the essential elements for effective oral and written communication, and complete skill practice exercises and assignments aimed at the application of these elements. 7. Demonstrate the ability to plan, prepare, and make a concise, informative and effective oral presentation on the learning experiences during the course. METHOD OF ASSESSMENT ASSIGNMENT VALUE DUE DATE Individual Quiz: 3 x 15% Quiz 1 Wed, July 19 45% Quiz 2 Wed, Aug 2 Quiz 3 Mon, Aug 21 Skill practice Exercise: 2x 2.5% SPE 1 Wed, July 12 5% SPE 2 Wed, Aug 9 Self-Assessment Assignment 10% Mon, July 24 Three and One Reflection 10% Wed, Aug 16 Group Project: Team Presentation 5% Mon, Aug 21 & Wed, Aug 23 Group Project: Learning Team Report 15% Mon, Aug 23 Feedback and Participation 10% Ongoing Total 100% PERFORMANCE ASSESSMENTS 1. Skill Topic Quizzes. During the majority of classes (see class schedule) multiple-choice quizzes will be used to assess skill topic learning (i.e., the knowledge acquired about the concepts, principles, and behavioural guidelines related to the various skills). Quizzes will be designed to evaluate both content (i.e., foundation knowledge) as well as process knowledge (i.e., analysis and application of principles and concepts). Make-up quizzes will only be granted in extraordinary circumstances (e.g., illness) which must be supported by documentation (e.g., doctor's note). MGT 3080 Y Summer II/III

3 2. Skill Practice Exercises. During the second part of identified classes (see class schedule) students will be provided opportunities to develop their skills, receive feedback, and contribute to the learning of others. Active participation, relevant contribution, and submission of written work during these skill practice exercises will be necessary to earn marks. Since these exercises involve real time in-class activities, equivalent make-ups for any absences are not feasible. 3. Self-Assessment Assignment. This assignment is an individual self-awareness exercise that involves 1) obtaining an outsider perspective on your personal attributes, and 2) assessing the personal attributes of others. The goal is to obtain insights into who you are, developing a framework for understanding others, and understanding how your personal attributes impact how well you work with people. 4. Group Project. An applied research project will be completed by learning teams formed by the instructor. Each learning team will identify and examine an organizational issue or problem faced by managers today. Team leadership will be rotated during the various stages of the project so that each member will have an equal opportunity to assume the role of team leader. Each learning team member is expected to do a fair share of the work. Unless team members otherwise indicate on a form provided by and submitted to the instructor, each member will receive the same grade for the written report. Late submission of the written report will result in a penalty of 50% of the report mark per day after the due date. In addition to preparing a written report, teams will also make a class presentation to inform other course members of the results of their project. All team members are required to participate in the presentation. 5. Three and One Reflection. This individual report will require students to reflect on the materials and learnings from the semester. Students will choose the top THREE topics that had the most impact on them. They will describe how these learnings relate to experiences in their past. Following, students will choose ONE of the topics and discuss how these learnings will affect their future management practices. 6. Feedback and Participation. I think students who are actively engaged in class learn more. So this portion of your grade attempts to encourage and reward you for providing feedback, for participating and finally for delivering on commitments throughout the semester. This last component, by the way, is a key management skill. LATE SUBMISSION PENALTIES Assignments are due at the beginning of the class. Any submission past 6:00PM will be considered late and subject to a 10% penalty for each day- unless proper documentation is provided. Late submissions that are two days late will not be accepted. Electronic submissions are preferred. GRADING SCHEME. Percent Mark Letter Grade Percent Mark Letter Grade A A A B B B C C C D D 0-49 F MGT 3080 Y Summer II/III

4 COURSE POLICIES 1. Makeup Quizzes: Alternative arrangements for writing a missed quiz may be made at the discretion of the instructor. Deferrals may only be granted in extenuating circumstances beyond the student s control. 2. Conduct of Examinations: The instructor may articulate regulations for late entry to and early exit from the examination room. Instructors may also prescribe or restrict materials that may be used during the exam. No material aids including such items as: mobile phones, computers, or other digital devices, may be brought into the examination site without prior approval from the instructor. Please see additional examination policies in the 2017/2018 University Calendar page 76 ( 3. Student Conduct: Special care should be taken to understand the university s position on academic and nonacademic misconduct as listed in part 4, sections 4 through 8 of the 2017/2018 Academic Calendar (/ It is the responsibility of the student to read, familiarize, and comply with these policies. Students will respect the basic standards of intellectual integrity, including, but not limited to, refraining from plagiarism, cheating or duplicating someone else s work. In addition, students are expected to take an active role in encouraging other members of the academic community to refrain from academic dishonesty, and are asked to advise the instructor if they are aware of any such violations. This provision applies to any work submitted as a group project. 4. Academic Dishonesty and Plagiarism: Academic Dishonesty and Plagiarism will not be tolerated and will automatically result in a zero grade for the submission. Any student caught plagiarizing may also be subject to additional University sanctions. 5. Use of plagiarism detection services: The instructor reserves the right to employ the use of University-approved plagiarism detection services to determine the originality of student work. Therefore the instructor can require students to submit their work in electronic form for plagiarism checking purposes. CLASSROOM EXPECTATIONS Technology in the Classroom. Other than laptops or ipads used only for class-related academic purposes (e.g., notetaking), the use of other electronic devices (e.g., cell phones, iphone, blackberries, etc.) during class time is prohibited. Such devices may be used outside the classroom or during break periods. Within the classroom, cell phones must be turned off or placed into silent mode. Transgressors will be asked to leave the classroom and will forfeit any marks that could have been earned from any evaluation, assignment, or class work during the remainder of the class time. Class Attendance, Participation, and Etiquette. Since skills can only be developed by applying and practicing them through a "learn by doing" approach, it is important that students attend classes regularly, contribute meaningfully to discussions, and actively participate in the practical skill development activities and exercises. Students are also expected to observe and demonstrate appropriate social norms and etiquette in their classroom behaviour including punctuality (e.g., timely arrival for class and return from breaks to avoid disturbance of in-progress activity) and general courtesy and respect toward others. MGT 3080 Y Summer II/III

5 LIBERAL EDUCATION & HOW IT APPLIES TO THIS COURSE Liberal education has been a community tradition at the University of Lethbridge since its founding. Our principle of Liberal Education is based on four pillars: (1) encouraging breadth of knowledge; (2) facilitating connections across disciplines; (3) developing critical thinking skills so that our graduates can adapt to ever-changing employment and social conditions; and (4) emphasizing engaged citizenship in our communities at all levels from the local to the global. We help students become creative explorers, innovative critical thinkers, and leaders who can navigate through complex global issues and who use the breadth, connections, and skills developed here to make our world a better place for all. This course will address the Liberal Education pillars, in the following ways: 1. MGT 3080 offers a unique perspective on the topic of management as it aims to develop the ability to apply theoretical learnings of management to real world managerial situations. 2. MGT 3080 encourages students to connect and integrate knowledge across disciplines to problem solve complex managerial problems. 3. MGT 3080 recognizes that effective management requires strong written and communication skills. Exercises are employed to develop student s communication abilities. 4. MGT 3080 emphasizes the need to take on multiple perspectives on management related problems in order to improve problem solving and critical thinking abilities. CLASS SCHEDULE Below is a tentative outline. Recognizing that teaching excellence requires a degree of flexibility and responsiveness to both students' needs and emergent circumstances, adjustments to the course outline may sometimes be necessary, provided that no student is disadvantaged by the change. DATE TOPIC PRE-CLASS READING Session 1: July 10 Session 2: July 12 Session 3: July 17 Session 4: July 19 Session 5: July 24 Session 6: July 26 Session 7: July 31 Course Overview and Objectives Introduction to Managerial Skills Development Developing Communication Skills Skill Practice Exercise #1 Individual Effectiveness/ Self Awareness Group Effectiveness/ Effective Teams/ Leadership Quiz #1 Stress Management Self-Assessment assignment due Problem Solving Supportive Communication Introduction Supplements A & B (Q1, pg ) Chapter 1 & Lecture Slides (Complete Personal - assessment) Chapter 9 (Q1-4, pg ) (Q1, pg ) Chapter 2 Chapter 3 Chapter 4 MGT 3080 Y Summer II/III

6 Session 8: August 2 August 7 Session 9: August 9 Session 10: August 14 Session 11: August 16 Session 12: August 21 Session 13: August 23 Power and Influence Quiz #2 CIVIC HOLIDAY NO CLASS Motivating Others Skill practice Exercise #2 Conflict Management Empowerment and Delegation Three and One Reflection due Course review Learning Team Presentations Quiz #3 Learning Team Presentations cont.. Teams Reports Due Chapter 5 Chapter 6 (Q1, pg ) Chapter 7 Chapter 8 MGT 3080 Y Summer II/III