Communicating for Success:

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Erin Manning
6 years ago
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Communicating for Success: What Bank Leaders Need to Know!

2 Program Takeaways Better equipped Better able to influence outcomes Better results through people

3 Four Program Modules 1. Laying the Foundation with DISC 2. Influencing Strategies 3. Working with Teams 4. Communicating for Results

4 Rules of the Road Confidentiality Participate No side discussions Have fun Other?

5 Today s Takeaways: Understand yourself & others Learn to adapt your style Put learning into action

6 Lay the Foundation with DISC Understand Your Communication & Work Style Apply Learning through Activities

7 Myers-Briggs versus DISC

8 The Language of DISC

10 Small Group Exercise: Recognizing Styles

11 Understanding Your Work and Communication Style We don t see things as they are, we see things as we are. - Anais Nin

12 Individual Exercise: Work & Communication Style Then, Pair/ Share

16 Today s Takeaways: Use personal/ positional power Learn persuasive abilities & conflict style Practice effective communication

17 Influence Strategies You have to learn to manage in situations where you don t have command authority, where you are neither controlled nor controlling. Peter Drucker, Management Guru

18 Positional Power Personal Power Which would you choose?

19 Influence is the act of producing an effect without apparent exertion of force or direct exercise of command. Webster s Ninth New Collegiate Dictionary

20 is any attempt to influence the actions or judgments or others by talking or writing to them. William L. Nothstime, Ph. D., author of Influencing Others: A Handbook of Persuasive Strategies

21 Large Group Exercise: Personal Influence Assessment

22 Influencing Tips Effective Ineffective

23 Small Group Exercise: Poster Pride Then, Large Group Presentations

24 Communication What are the barriers? Why does conflict occur? What are perceptions around conflict? Why is conflict important?

25 Communication What are some common real OR perceived barriers that come up on the job at work? Mirror Mirror on the Wall

26 CONFLICT STYLES

27 Small Group Exercise: Practical Application

31 Today s Takeaways: Understand team communication dynamics Learn to foster openness & trust during times of change/ stress Identify strategies to resolve conflict/ solve problems

32 Working with Teams: the Good, Bad & Ugly

33 Partner Exercise: Pair / Share

34 Teams

35 Teams Key challenges? Why do they fail? Success tips & best practices? How can DISC help?

36 Small Group Exercise: Most Excellent Bank

40 Today s Takeaways: Understand the leaders role as coach & communicator Develop effective feedback techniques Recognize generational communication differences

42 Results Matrix

43 What is YOUR Role?

44 Providing Feedback

45 Partner Exercise: Coaching for Results

46 Generational Communication

47 Generational Communication

48 Success is an inside job. Brian Tracy

Illinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013

Illinois WIC Program Nutrition Practice Standards (NPS) Effective Secondary Education May 2013 Nutrition Practice Standards are provided to assist staff in translating policy into practice. This guidance