Further praise for Coaching for Innovation
|
|
- Joel Rafe Casey
- 6 years ago
- Views:
Transcription
1 Further praise for Coaching for Innovation Coaching for Innovation is not just for managers with innovation in their job titles, or companies at the cutting-edge of new technologies. It is for all managers of people where optimal engagement is demanded and it is a powerful tool for the management of teams. This excellent book demystifies coaching, and shows you simply and effectively how to adopt the coaching mind-set and how to deploy a coaching-based strategy in your team to drive innovation. Tim Starr, Vice-President, Operations, Symetis S.A. This book brings together for the first time innovation models driven by coaching that really open up the creativity of teams and individuals. Coaching for Innovation leverages coaching and comes with an instruction manual that is easy to understand and empowering in its application. This is an indispensable toolkit for leaders and all who truly want to invest in themselves to make a difference. Ben Wallace, Head of Global Marketing Excellence, Bayer CropScience Bianchi and Steele have created a practical handbook that will immediately enable individuals to contribute innovatively as well as coaching their team to do the same. An accessible and thought-provoking read that has application beyond innovation it s a toolbox that will support culture change. Coaching for Innovation is highly relevant and topical for any business looking to improve, amongst other things, performance, profit, employee engagement and leveraging an increasingly diverse workforce. Sarah-Jane Mills, Senior Counsel UK & Ireland, PPG Architectural Coatings UK Limited and Leader of PPG s EMEA Women Leadership Council Coaching for Innovation is a great book filled with practical tips and suggestions. The book can be used both as a quick reference guide around coaching and team dynamics, but also as an in-depth self-learning guide to take your coaching skills to a whole new level. The many examples of powerful questions are useful in any environment. Arnold Dikkers, Reward lead EMEA, DuPont Bianchi and Steele have created an important resource for research leaders and those interested in developing a detailed understanding of the powerful role coaching can have in building ideas and driving innovation.
2 This well-written book covers a number of important issues and techniques and includes many practical examples that are very useful in daily practice. Dr. Carsten P. Welsch, Professor of Physics at the University of Liverpool, UK Coaching for Innovation made me realise that we too often forget the multiple paths and opportunities that surround us and which could trigger our thoughts and generate new ideas. Reading this book made me step back and think about how I could best influence my environment and colleagues to develop an open, transparent and creative workplace. Yann Ehrbar, Sales Director Switzerland, Luxottica
3 Tools and Techniques for Encouraging New Ideas in the Workplace Coaching for Innovation Cristina Bianchi Maureen Steele
4 Cristina Bianchi and Maureen Steele 2014 Softcover reprint of the hardcover 1st edition All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6 10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act First published 2014 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number , of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin s Press LLC, 175 Fifth Avenue, New York, NY Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave and Macmillan are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN ISBN (ebook) DOI / This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. Typeset by MPS Limited, Chennai, India.
5 v Contents List of Figures viii List of Tables ix Key to Symbols x Mind Maps xii Preface xiii Acknowledgements Introduction xv xiv Part I Practical Coaching Tools for Innovation 1 Making Innovation More Accessible 3 The Innovation Myths 3 Make it Your Mission to Drive Innovation 12 Coaching Conversations That Drive Innovation 15 2 Coaching Demystified 20 Stepping into a Coaching Role 20 The Benefits of a Coaching Mindset for Innovation 26 Good Habits and Practices When Coaching for Innovation 28 3 Starting to Coach for Innovation 32 Feedback as a Door Opener to Innovative Solutions 32 The 6-Step Model for Coaching During Feedback 37 Coaching for Multiple Options Step A Guide to Powerful Questions 51 Close-up on Questions 51 The Question IS the Answer 54
6 vi Contents Powerful Questions for Bigger Thinking 56 Coaching for Multiple Options Step Mindful Listening as a Force for Innovation 69 The Rewards of Mindful Listening for Innovation 69 The 7-Day Programme for Mindful Listening 75 Day 1: Raising Your Awareness 75 Day 2: Paraphrasing and Listening Triggers 79 Day 3: The Hook Knowing Which Question to Ask Next 85 Day 4: The Importance of Non-Verbal Signals 88 Day 5: The Value of Silence 93 Day 6: Summarising Showing You are Listening 97 Day 7: Overcoming the Barriers to Mindful Listening Sparking the Relationship Level 108 The Benefits for Innovation of Establishing Trust 108 Kick-Start the Process of Building Trust 110 Stepping Outside of the Harmonious Circle Putting the Toolkit to Work 120 Coach yourself to Drive Innovation 120 Coaching for the Investigation Process 123 The Ideas Bank: Keeping Track of Ideas 130 Navigating the Transition: The 5 Communication Components for Change 131 Part II Bigger Thinking for Teams 8 Creating a Culture Where 1+1=3 139 Bigger Thinking and the Culture of Idea Generation 140 How Teams Work at Their Best 147 Troubleshooting the Team Dynamic 149 A Model for Managing Conflict in Teams Building Blocks for the Innovative Team 160 Preparing the Ground for Your Creative Team Session 160 Build Your Confidence as Process Leader 162 Building Block 1 Basics of Facilitation 164 Building Block 2 Facilitation Tools and Techniques 165 Building Block 3 Treasure Chest 167 Building Block 4 Establishing a Code of Conduct 168
7 Contents vii Trust and Openness for a Culture of Idea Generation 170 Building Block 5 Building the Team s Value-Driven Code of Conduct 170 Building Block 6 The Mindset for Building a Culture of Idea Generation 173 Building Block 7 Building a Climate of Trust and Openness 175 Flex the Creative Muscles 176 Building Block 8 Strengthening the Creative Potential of the Team 177 Prepare to Run a Creative Team Session 182 Building Block 9 Introducing the Crea8.s Model to the Team 182 Building Block 10 Setting Aspirations 183 Building Block 11 Mindful Listening for the Whole Team 187 Make the Approach Sustainable 188 Building Block 12 Be My Guest, it s Your Turn 188 Building Block 13 Developing the Questioning Skills of the Team The Creative Session for Innovation in Teams 194 The Creative Team Session as a Bridge 194 Crea8.s A Model for a Creative Team Session 195 The Model in Quick Fix Mode 197 The Model in Aspiration Mode 206 Final Words: Challenges and Opportunities 211 Appendixes Appendix I Questions For Great Conversations Around Innovation 219 Appendix II Mindful Listening: Suggested Texts 223 Appendix III Mindful Listening Self-Awareness Questionnaire 224 Appendix IV S:I:F:T Planning Forms 227 Appendix V Philip and the S:I:F:T Model 228 Appendix VI Test Pilots: Selected Case Studies 235 Bibliography 239 Index 244
8 List of Figures 1 The STAR Model: a Traditional Approach to Giving Feedback 35 2 The 6-Step Model for Coaching During Feedback 38 3 The CMO Model Step 1: Coaching for Multiple Options 41 4 The CMO Model Step 2: Coaching for Multiple Options 59 5 The CMO Model Steps 1 and 2: Coaching for Multiple Options 66 6 The Sun Model: Seven Ways to Boost Rapport The S:I:F:T Model: Coaching for the Investigation Process The Culture of Idea Generation as an Iceberg The CMO Model Adapted for Dealing With Conflict in Teams The Crea8.s Model for Running a Creative Team Session 197 viii
9 List of Tables 1 Questions for Great Coaching Conversations Around Innovation 16 2 The CMO Model Step 1: Focus of Attention 42 3 Mindful Listening Self-Awareness Questionnaire 75 4 The Silence Framework 95 5 Samples of Question Focus When Following Hooks Worksheet: Barriers to Listening Resistance Scenarios The 5 Communication Components for Change Treasure Chest for Facilitation Checklist: Planning Your Creative Team Session The S:I:F:T Model: Overview Form The S:I:F:T Model: Option Form The S:I:F:T Model: Overview Form (completed example) The S:I:F:T Model: Option Form (completed example) 233 ix
10 x Key to Symbols Innovation Stories Look for the lightbulb symbol Sustainability Drives Innovation at FedEx 9 Trust in the Team Supports Innovation at Pixar 109 The Success of the Coffee Capsules: Find the Route that Brings the Customer to You 129 Google Glass: Going Beyond the Obvious 140 A Multidisciplinary Approach to Bigger Thinking: the Eye-Phone 142 The Way Ahead at Tata: Cross-Pollination and Reward for Those Who Dare to Try 215 The Way Ahead at Henkel: Investing in Innovators of the Future 216 Interesting Facts Look for the book symbol Top 30 Innovations of the Last 30 Years 4 Inventors: Innovators or Tweakers? 6
11 Key to Symbols xi The Habits of Innovative People 13 History of Coaching 22 What Coaching is Not: Coaching and Other Disciplines 26 Coaching in the Workplace 33 The Socratic Method 53 A Positive Perspective on Cultural Differences 145 The Creative Brain: Inspiration from Joining up the Dots 161 Workout for the Creative Brain 176 Tips from Our Test Pilots Look for the airplane symbol
12 Mind Maps Coaching for Innovation at a Glance xviii The 7-Day Programme for Mindful Listening at a Glance 74 Building Blocks for the Innovative Team at a Glance 163 Cartoons, and miscellaneous images: designed by Maureen Steele Mind maps: designed by Maureen Steele using MindNode Pro, version (2411), IdeasOnCanvas GmbH xii
13 Preface: A Few Personal Words from Cristina and Maureen We work every day with clients in a wide range of multinational and global organisations in a variety of sectors. Everyone is faced with a number of challenges; the challenge of meeting the demands of uncertain times and dealing with ambiguity; the pressure of improving performance and results; the need to stay one step ahead. Being creative and being innovative in order to deal with these challenges is not just desirable, it is an essential ingredient for success today. Coaching for Innovation has grown out of our faith in the benefits of coaching, the value of lifelong learning for each and every one of us and our mutual belief that standing still in this life will not get you very far. Embracing all of the opportunities that come our way is our personal philosophy and we hope that you too can sense that there has never been a better time to rise to the challenge of coming up with new and different solutions that add value. Coaching for innovation implies adopting a coaching approach as an integral part of how you go about things. It requires you to be dedicated to innovation as the end result, and to be committed to using coaching tools and techniques as the means by which you achieve this. Even if there are many ways to approach innovation, the connection between coaching and innovation has been largely unexplored up until now and so this is what we set out to do. We are convinced that this book has a contribution to make. Our goal is to provide you with a new way to provoke the kind of bigger thinking that generates much needed new ideas and approaches. Coaching for Innovation offers our perspective on how coaching tools and techniques can be instrumental in your drive for innovation. xiii
14 Acknowledgements Writing a book is an exciting challenge not to be undertaken lightly. Co-authoring is an adventure in itself and we have both leaned on and learned from each other along the way. If you compare writing a book to the innovation process, having a good idea to take forward is both critical and essential but only the start of the execution process. We have not been alone in this. You need a publisher and an editor who have faith in you and your project at every stage. Our clients and friends have been interviewed and pressed for opinions, information and evidence about coaching and innovation in their worlds. We have been fortunate in having a number of Test Pilots volunteers who invested their own time and energy in trying out our models, tools and approaches, offering us valuable feedback and creative insights on their experiences. In particular, we would like to thank Charlie, Elena, Ewald, Ivetta, Jan, John, Karin, Ken and Sanna. Those who read drafts of our work when it was still very much a work in progress provided much needed and highly appreciated opinions that very much helped us to shape the final output. For this, we are especially grateful to Indra Modak and Ewald Effinger. Stephan Kunz was the first person to be interviewed when this book was still in its infancy and we have truly appreciated his support and encouragement. Thank you also to Ricarda who kept our feet on the ground when the submission deadline loomed. Last but not least, we would like to thank Isabelle Tran for introducing us to each other five years ago. Bringing two such diverse personalities together was an inspired idea that has resulted in a highly valued friendship, as well as a creative collaboration that is both stimulating and rewarding. Finally, our families have not just tolerated our involvement with this project they have embraced it and supported us. To all of you, we say thank you. P.S. Graham Shaw, thank you for your cartooning master class where Maureen found out she could draw after all and was encouraged to produce all the cartoons in this book. xiv
15 Introduction Why Coaching for Innovation The role of coaching in innovation is largely unexplored. With this book, we make new connections between coaching and the innovation process as we believe that coaching does indeed have a fundamental role to play in driving innovation. Coaching opens the door to creativity, fosters great work and leads to the kind of bigger thinking that is essential for innovation. You do not need to be either a born innovator or a professional coach to use coaching to drive innovation. You do need the right attitude, behaviours, skill set and a ready supply of tested and practical coaching models. Provided that you are prepared to invest in yourself and develop the coaching skills and abilities you need, we are convinced that everyone can be innovative and use coaching skills effectively for this purpose. Our aim is to equip you with the essential coaching skills you need to drive innovation. Whether you are a manager, a team leader or a team member, and no matter what your area of expertise or professional discipline, this book is for you when you want to acquire an effective approach to driving innovation. No matter what your professional capacity is, you can benefit from incorporating coaching skills into your way of doing things and thus play your part in the innovation process. When you adopt coaching as your preferred approach, you make it your mission to explore all possible alternatives and encourage idea generation in yourself and others. Coaching helps you to come up with unique and innovative solutions that go beyond the obvious and achieve more. xv
16 xvi Introduction Throughout this book, there are words, concepts and themes that reoccur frequently. The introduction is a good place for us to share with you our understanding of what they are and what binds them together. What is coaching? Coaching is a professional discipline that offers methodologies and approaches for personal and professional growth and provides tools and techniques to facilitate change and to improve performance. We define coaching as the process of accompanying an individual in the search for answers around an issue or a goal using questions and challenging assumptions. The philosophy of pure coaching is to follow the agenda set by the client. The intent and purpose of the coach is to accompany the person being coached and support them in identifying their own goals and finding their own solutions. What is coaching for innovation? It is important to make a distinction between delivering coaching as a professional coach and using coaching skills and practices every day when you step into a coaching role with innovation in mind. The journey we want to take you on will enable you to benefit from the rich possibilities that derive from using coaching skills, tools and techniques in your everyday interactions. Specifically, we want you to profit from applying coaching to drive innovation. Our intent and purpose is not to provide you with everything you need to become a professional coach. This would be a very different journey. What is innovation? As defined in Managing Creativity and Innovation (Harvard Business Essentials, HBR Press, 2003, p. 2), Innovation is the embodiment, combination, or synthesis of knowledge in original, relevant, valued new products, processes, or services. More simply said, it is about things that are new and useful and which add value. For us, being innovative in a way that adds value for the customer in anything that you do or how you do it IS already innovation. The customer can be either internal or external or even yourself! What is creativity? According to Leonard and Swap, writing in When Sparks Fly, Creativity is a process of developing and expressing novel ideas that are likely to be useful. (Leonard et al., 2005, p. 6). Creativity is one of the cornerstones of innovation and is necessary for a good supply of ideas. Without ideas, innovation has nothing upon which it can feed and draw. Good ideas can come from anywhere, at any time, from anyone and the creative potential in each of us can be fostered and strengthened. What is bigger thinking? Bigger thinking comes out of pushing the envelope. It involves exploring all possible alternatives and coming up with new and innovative ideas that contain within them solutions to
17 Introduction xvii everyday problems and challenges, no matter how small or major they may be. Bigger thinking means that you go beyond the obvious in the way in which you approach things, aiming to achieve more. At its best, bigger thinking and the ideas it generates leads to all kinds of possible innovations a new process, a new service or a new product. How do questions stimulate bigger thinking? Questions are an essential tool to stimulate bigger thinking and are an integral part of coaching. When you step into a coaching role to drive innovation, questions will be one of your most fundamental tools. The right question, asked at the right time in the right way with the right intent is a powerful means to examine and explore issues, challenges and opportunities from all possible angles. Questions elicit information, clarify understanding and generate solutions. They challenge and provoke reactions, get behind the surface of things and uncover reasons and motivation. They make you think and they make you dream. This is what gets you to bigger thinking. What You Will Find in this Book In Coaching for Innovation you will find a whole range of coaching skills, tools and techniques that you can use in the workplace to generate the kind of bigger thinking that creates the fertile ground for innovation. We encourage you to read through the book from start to finish in sequential order as the content is presented, to enable you to benefit from incremental learning as your journey progresses. You can of course also decide to focus on a specific chapter according to your needs and preferences. When you choose to work in this way, you can refer to the visual guide to the content we have provided in the form of a mind map. This will make it easier for you to find your way around. In Part I, we start by making innovation more accessible (Chapter 1). Thereafter, the remaining chapters provide you with practical coaching tools for innovation that support you in developing your skills and abilities to work with individuals. You will grow confidently and gradually into the coaching role as we explore with you: Questions for coaching conversations around innovation (Chapter 1). The coaching mindset (Chapter 2). Questioning skills (Chapter 4). Mindful listening (Chapter 5). How to spark the relationship level (Chapter 6).
18 xviii Good coaching habits and practices Ask dont t tell Questions for coaching conversations around innovation Coaching mindset Powerful quwstions for bigger thinking Questioning skills Raising your awareness Paraphrasing & listening triggers The hook Non-verbal signals Silence Mindful listening Summarising Overcoming barriers Build trust Boost rapport Cope with creative friction Sparking the relationship level Bigger thinking 1+1 = 3 Building a culture of idea generation The building Blocks Tools to troubleshoot the team dynamic Building blocks for the innovative team Questions for coaching conversations around innovation mind map Coaching for Innovation at a Glance Develop your skills & abilities to work with individuals Models for working with individuals Coaching for innovation Develop your skills & abilities to work with teams Models for working with teams 6-Step model for coaching during feedback Coaching for multiple options CMO model- Step 1 CMO model- Step 2 Sun model: seven ways to boost rapport S:I:F:T model Coaching for the investigation process Models can be adapted for working with teams CMO model adapted for dealing with conflict in teams Crea8.s model for a creative team session Quick fix mode Aspiration mode Crea8.s can be adapted for working with individuals
19 Introduction xix We provide you with the following models for working with individuals: The 6-Step Model for Coaching during Feedback (Chapter 3). The CMO Model Step 1 (Chapter 3) and Step 2 (Chapter 4) for coaching for multiple options. The Sun Model (Chapter 6) for building rapport. The S:I:F:T Model (Chapter 7) to accompany the investigation of ideas and options. Part I concludes with some thoughts on how to make the practical coaching tools for innovation really work for you, with tips on how to keep track of ideas and how to navigate the transition to using coaching as your preferred style. In Part II, the focus is on bigger thinking for teams. Here you will find models and techniques to unlock the team s creative potential and lead people to fresh ideas. We explore with you: How to create a culture where 1+1=3 and the whole is more than the sum of the parts. Building Blocks (exercises and activities) to prepare the ground for your creative team session. We provide you with the following models for working with teams: The CMO Model adapted for dealing with conflict in teams. The Crea8.s Model to generate ideas during a creative team session in Quick Fix Mode and Aspiration Mode. Tips to Make the Most of this Book Coaching for Innovation is conceived as a practical guide and self-study programme. In Part I, each chapter concludes with practical exercises and reflections. Chapter 5 contains the 7-Day Programme for Mindful Listening, and is an extended chapter that is almost wholly devoted to practical exercises and reflections. We really encourage you to practise and to do the exercises, as this will reinforce and support your learning. Write things down. You will definitely find it useful to have a separate notebook or journal to make notes as you carry out the exercises, to record your reflections and to track your learning progress. We refer to this in the book as your Learning Log.
20 xx Introduction The models provided have been tried out by a number of willing Test Pilots in a variety of professional contexts. We include tips from them wherever possible (Tips from our Test Pilots) to help you with the practical application of the models. As with all things new and different, using the models becomes easier with practice. Stay positive and be persistent. The same can be said of any new behaviour you need to introduce in order to step more effectively into a coaching role with innovation in mind. It will help if you have a degree of flexibility in your approach and adapt the tools and techniques to fit with your own context and circumstances. Please visit our website coachingforinnovation.com where you can access and download templates of our models and find helpful additional material. You can also contact us via the website if you have questions or feel you would like additional support from us in using any of the tools and techniques we have developed. We would love to hear from you. When you want to be more innovative and become a catalyst for idea generation, there is no better way to do this than to step into a coaching role and use coaching to drive innovation. We hope you enjoy the journey.
Guide to Teaching Computer Science
Guide to Teaching Computer Science Orit Hazzan Tami Lapidot Noa Ragonis Guide to Teaching Computer Science An Activity-Based Approach Dr. Orit Hazzan Associate Professor Technion - Israel Institute of
More informationFirst Line Manager Development. Facilitated Blended Accredited
First Line Manager Development Facilitated Blended Accredited Why is First Line Manager development so critical? We combine The Oxford Group s expertise in leadership & management development and experienced
More informationThe Consistent Positive Direction Pinnacle Certification Course
PRESENTS The Consistent Positive Direction Pinnacle Course April 24 to May 25, 2017 A Journey of a Lifetime Cultivate increased productivity Save time and accelerate progress Keep groups, teams and yourself
More informationEvery curriculum policy starts from this policy and expands the detail in relation to the specific requirements of each policy s field.
1. WE BELIEVE We believe a successful Teaching and Learning Policy enables all children to be effective learners; to have the confidence to take responsibility for their own learning; understand what it
More informationBold resourcefulness: redefining employability and entrepreneurial learning
Title Type URL Bold resourcefulness: redefining employability and entrepreneurial learning Report Date 2008 Citation Creators http://ualresearchonline.arts.ac.uk/671/ Ball, Linda (2008) Bold resourcefulness:
More informationGenre Trajectories. Identifying, Mapping, Projecting. Garin Dowd. Natalia Rulyova. Edited by. and. University of West London, UK
Genre Trajectories Genre Trajectories Identifying, Mapping, Projecting Edited by Garin Dowd University of West London, UK and Natalia Rulyova University of Birmingham, UK Selection, introduction and editorial
More informationBusiness. Pearson BTEC Level 1 Introductory in. Specification
Pearson BTEC Level 1 Introductory in Business Specification Pearson BTEC Level 1 Introductory Certificate in Business Pearson BTEC Level 1 Introductory Diploma in Business Pearson BTEC Level 1 Introductory
More informationConducting the Reference Interview:
Conducting the Reference Interview: A How-To-Do-It Manual for Librarians Second Edition Catherine Sheldrick Ross Kirsti Nilsen and Marie L. Radford HOW-TO-DO-IT MANUALS NUMBER 166 Neal-Schuman Publishers,
More informationleading people through change
leading people through change Facilitator Guide Patricia Zigarmi Judd Hoekstra Ken Blanchard Authors Patricia Zigarmi Judd Hoekstra Ken Blanchard Product Developer Kim King Art Director Beverly Haney Proofreaders
More informationBENG Simulation Modeling of Biological Systems. BENG 5613 Syllabus: Page 1 of 9. SPECIAL NOTE No. 1:
BENG 5613 Syllabus: Page 1 of 9 BENG 5613 - Simulation Modeling of Biological Systems SPECIAL NOTE No. 1: Class Syllabus BENG 5613, beginning in 2014, is being taught in the Spring in both an 8- week term
More informationFor information only, correct responses are listed in the chart below. Question Number. Correct Response
THE UNIVERSITY OF THE STATE OF NEW YORK 4GRADE 4 ELEMENTARY-LEVEL SCIENCE TEST JUNE 207 WRITTEN TEST FOR TEACHERS ONLY SCORING KEY AND RATING GUIDE Note: All schools (public, nonpublic, and charter) administering
More informationDICE - Final Report. Project Information Project Acronym DICE Project Title
DICE - Final Report Project Information Project Acronym DICE Project Title Digital Communication Enhancement Start Date November 2011 End Date July 2012 Lead Institution London School of Economics and
More informationInternational Series in Operations Research & Management Science
International Series in Operations Research & Management Science Volume 240 Series Editor Camille C. Price Stephen F. Austin State University, TX, USA Associate Series Editor Joe Zhu Worcester Polytechnic
More informationEDEXCEL FUNCTIONAL SKILLS PILOT. Maths Level 2. Chapter 7. Working with probability
Working with probability 7 EDEXCEL FUNCTIONAL SKILLS PILOT Maths Level 2 Chapter 7 Working with probability SECTION K 1 Measuring probability 109 2 Experimental probability 111 3 Using tables to find the
More informationSpoken English, TESOL and Applied Linguistics
Spoken English, TESOL and Applied Linguistics Also by Rebecca Hughes ENGLISH IN SPEECH AND WRITING: Investigating Language and Literature EXPLORING GRAMMAR IN CONTEXT (co-author) TEACHING AND RESEARCHING
More informationPerspectives of Information Systems
Perspectives of Information Systems Springer-Science+ Business Media, LLC Vesa Savolainen Editor and Main Author Perspectives of Information Systems Springer Vesa Savolainen Department of Computer Science
More informationInternship Department. Sigma + Internship. Supervisor Internship Guide
Internship Department Sigma + Internship Supervisor Internship Guide April 2016 Content The place of an internship in the university curriculum... 3 Various Tasks Expected in an Internship... 3 Competencies
More informationBBC Spark : Lean at the BBC
BBC Spark : Lean at the BBC Adrian Ruth Director, BBC Spark Adrian.ruth@bbc.co.uk @adrianruth Gemma Tomkinson Manager, BBC Spark Gemma.Tomkinson@bbc.co.uk @gtomkins Kirsty Robinson Analyst, BBC Spark Kirsty.robinson@bbc.co.uk
More information- SAMPLE ONLY - PLEASE DO NOT COPY
Copyright 2015 by Center for Work Ethic Development, LLC. All rights reserved. The Center for Work Ethic Development, The A Game, and Bring Your A Game to Work are registered trademarks of Center for Work
More informationQualification handbook
Qualification handbook BIIAB Level 3 Award in 601/5960/1 Version 1 April 2015 Table of Contents 1. About the BIIAB Level 3 Award in... 1 2. About this pack... 2 3. BIIAB Customer Service... 2 4. What are
More informationStakeholder Engagement and Communication Plan (SECP)
Stakeholder Engagement and Communication Plan (SECP) Summary box REVIEW TITLE 3ie GRANT CODE AUTHORS (specify review team members who have completed this form) FOCAL POINT (specify primary contact for
More informationThe University of Texas at Tyler College of Business and Technology Department of Management and Marketing SPRING 2015
The University of Texas at Tyler College of Business and Technology Department of Management and Marketing SPRING 2015 COURSE NUMBER MANA 1300.001 COURSE TITLE Introduction to Business COURSE MEETINGS
More informationPractical Research Planning and Design Paul D. Leedy Jeanne Ellis Ormrod Tenth Edition
Practical Research Planning and Design Paul D. Leedy Jeanne Ellis Ormrod Tenth Edition Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world
More informationStrategic Practice: Career Practitioner Case Study
Strategic Practice: Career Practitioner Case Study heidi Lund 1 Interpersonal conflict has one of the most negative impacts on today s workplaces. It reduces productivity, increases gossip, and I believe
More informationClassroom Teacher Primary Setting Job Description
Classroom Teacher Primary Setting Job Description Christian Ethos To work with the Headteacher and colleagues to create, inspire and embody the Christian ethos and culture of this Church Academy, securing
More informationWhat Teachers Are Saying
How would you rate the impact of the Genes, Genomes and Personalized Medicine program on your teaching practice? Taking the course helped remove the fear of teaching biology at a molecular level and helped
More informationFearless Change -- Patterns for Introducing New Ideas
Ask for Help Since the task of introducing a new idea into an organization is a big job, look for people and resources to help your efforts. The job of introducing a new idea into an organization is too
More informationEPA RESOURCE KIT: EPA RESEARCH Report Series No. 131 BRIDGING THE GAP BETWEEN SCIENCE AND POLICY
EPA RESOURCE KIT: BRIDGING THE GAP BETWEEN SCIENCE AND POLICY Resource 1 BRIDGE: Tools for science-policy communication EPA RESEARCH Report Series No. 131 Developed by Professor Anna Davies Dr. Joanne
More informationEVENT BROCHURE. Top Ranking Performers BEST IN THE WORLD 2017 GLOBAL Conference. Grange City Hotel, London th October 2017
EVENT BROCHURE Top Ranking Performers BEST IN THE WORLD 2017 GLOBAL Conference Grange City Hotel, London. 23-27 th October 2017 CONTENTS A message from our President 3 Event Overview 4 Who Should Attend
More informationExclusions Policy. Policy reviewed: May 2016 Policy review date: May OAT Model Policy
Exclusions Policy Policy reviewed: May 2016 Policy review date: May 2018 OAT Model Policy 1 Contents Action to be invoked by Senior Staff in Serious Disciplinary Matters 1. When a serious incident occurs,
More informationExplorer Promoter. Controller Inspector. The Margerison-McCann Team Management Wheel. Andre Anonymous
Explorer Promoter Creator Innovator Assessor Developer Reporter Adviser Thruster Organizer Upholder Maintainer Concluder Producer Controller Inspector Ä The Margerison-McCann Team Management Wheel Andre
More informationKnowledge management styles and performance: a knowledge space model from both theoretical and empirical perspectives
University of Wollongong Research Online University of Wollongong Thesis Collection University of Wollongong Thesis Collections 2004 Knowledge management styles and performance: a knowledge space model
More informationHOW DO YOU IMPROVE YOUR CORPORATE LEARNING?
HOW DO YOU IMPROVE YOUR CORPORATE LEARNING? GAMIFIED CORPORATE LEARNING THROUGH BUSINESS SIMULATIONS MAX MONAUNI MARIE GUILLET ANGELA FEIGL DOMINIK MAIER 1 Using gamification elements in corporate learning
More informationSafe & Civil Schools Series Overview
Safe & Civil Schools Series Overview The Safe & Civil School series is a collection of practical materials designed to help school staff improve safety and civility across all school settings. By so doing,
More informationCLASS EXODUS. The alumni giving rate has dropped 50 percent over the last 20 years. How can you rethink your value to graduates?
The world of advancement is facing a crisis in numbers. In 1990, 18 percent of college and university alumni gave to their alma mater, according to the Council for Aid to Education. By 2013, that number
More informationA Practical Introduction to Teacher Training in ELT
Teaching English A Practical Introduction to Teacher Training in ELT John Hughes Packed with practical advice, training tips, and workshop ideas A Practical Introduction to Teacher Training in ELT John
More informationIdeas for Intercultural Education
Ideas for Intercultural Education Ideas for Intercultural Education Simon Marginson and Erlenawati Sawir ideas for intercultural education Copyright Simon Marginson and Erlenawati Sawir, 2012 Softcover
More informationKEYNOTE SPEAKER. Introduce some Fearless Leadership into your next event. corrinnearmour.com 1
KEYNOTE SPEAKER Introduce some Fearless Leadership into your next event corrinnearmour.com 1 Corrinne Armour Waging a war on wasted potential, Corrinne s mission is to spark people to play their big game.
More informationWP 2: Project Quality Assurance. Quality Manual
Ask Dad and/or Mum Parents as Key Facilitators: an Inclusive Approach to Sexual and Relationship Education on the Home Environment WP 2: Project Quality Assurance Quality Manual Country: Denmark Author:
More informationDEVM F105 Intermediate Algebra DEVM F105 UY2*2779*
DEVM F105 Intermediate Algebra DEVM F105 UY2*2779* page iii Table of Contents CDE Welcome-----------------------------------------------------------------------v Introduction -------------------------------------------------------------------------xiii
More informationCognitive Thinking Style Sample Report
Cognitive Thinking Style Sample Report Goldisc Limited Authorised Agent for IML, PeopleKeys & StudentKeys DISC Profiles Online Reports Training Courses Consultations sales@goldisc.co.uk Telephone: +44
More informationNo Parent Left Behind
No Parent Left Behind Navigating the Special Education Universe SUSAN M. BREFACH, Ed.D. Page i Introduction How To Know If This Book Is For You Parents have become so convinced that educators know what
More informationAccounting 380K.6 Accounting and Control in Nonprofit Organizations (#02705) Spring 2013 Professors Michael H. Granof and Gretchen Charrier
Accounting 380K.6 Accounting and Control in Nonprofit Organizations (#02705) Spring 2013 Professors Michael H. Granof and Gretchen Charrier 1. Office: Prof Granof: CBA 4M.246; Prof Charrier: GSB 5.126D
More informationLeader s Guide: Dream Big and Plan for Success
Leader s Guide: Dream Big and Plan for Success The goal of this lesson is to: Provide a process for Managers to reflect on their dream and put it in terms of business goals with a plan of action and weekly
More informationEUROPEAN UNIVERSITIES LOOKING FORWARD WITH CONFIDENCE PRAGUE DECLARATION 2009
EUROPEAN UNIVERSITIES LOOKING FORWARD WITH CONFIDENCE PRAGUE DECLARATION 2009 Copyright 2009 by the European University Association All rights reserved. This information may be freely used and copied for
More informationAssessment and Evaluation
Assessment and Evaluation 201 202 Assessing and Evaluating Student Learning Using a Variety of Assessment Strategies Assessment is the systematic process of gathering information on student learning. Evaluation
More informationStudent Handbook 2016 University of Health Sciences, Lahore
Student Handbook 2016 University of Health Sciences, Lahore 1 Welcome to the Certificate in Medical Teaching programme 2016 at the University of Health Sciences, Lahore. This programme is for teachers
More informationTHE PROMOTION OF SOCIAL AWARENESS
THE PROMOTION OF SOCIAL AWARENESS Powerful Lessons from the Partnership of Developmental Theory and Classroom Practice Robert L. Selman Russell Sage Foundation New York The Russell Sage Foundation The
More informationDeveloping Language Teacher Autonomy through Action Research
Developing Language Teacher Autonomy through Action Research Helping teachers engage autonomously in action research is a very worthwhile enterprise. Beneficiaries are likely to include learners, schools
More informationEDEXCEL FUNCTIONAL SKILLS PILOT TEACHER S NOTES. Maths Level 2. Chapter 4. Working with measures
EDEXCEL FUNCTIONAL SKILLS PILOT TEACHER S NOTES Maths Level 2 Chapter 4 Working with measures SECTION G 1 Time 2 Temperature 3 Length 4 Weight 5 Capacity 6 Conversion between metric units 7 Conversion
More informationPREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL
1 PREP S SPEAKER LISTENER TECHNIQUE COACHING MANUAL IMPORTANCE OF THE SPEAKER LISTENER TECHNIQUE The Speaker Listener Technique (SLT) is a structured communication strategy that promotes clarity, understanding,
More informationProblem Solving for Success Handbook. Solve the Problem Sustain the Solution Celebrate Success
Problem Solving for Success Handbook Solve the Problem Sustain the Solution Celebrate Success Problem Solving for Success Handbook Solve the Problem Sustain the Solution Celebrate Success Rod Baxter 2015
More informationPART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS
PART C: ENERGIZERS & TEAM-BUILDING ACTIVITIES TO SUPPORT YOUTH-ADULT PARTNERSHIPS The following energizers and team-building activities can help strengthen the core team and help the participants get to
More informationWhite Paper. The Art of Learning
The Art of Learning Based upon years of observation of adult learners in both our face-to-face classroom courses and using our Mentored Email 1 distance learning methodology, it is fascinating to see how
More informationBEST OFFICIAL WORLD SCHOOLS DEBATE RULES
BEST OFFICIAL WORLD SCHOOLS DEBATE RULES Adapted from official World Schools Debate Championship Rules *Please read this entire document thoroughly. CONTENTS I. Vocabulary II. Acceptable Team Structure
More informationBEYOND THE BLEND. Getting Learning & Development Right. By Charles Jennings
BEYOND THE BLEND By Charles Jennings Brought to you by in association with 3 Foreword Technology has changed how we deliver learning and development (L&D), opening up new channels and possibilities for
More informationThe Moodle and joule 2 Teacher Toolkit
The Moodle and joule 2 Teacher Toolkit Moodlerooms Learning Solutions The design and development of Moodle and joule continues to be guided by social constructionist pedagogy. This refers to the idea that
More informationDavidson College Library Strategic Plan
Davidson College Library Strategic Plan 2016-2020 1 Introduction The Davidson College Library s Statement of Purpose (Appendix A) identifies three broad categories by which the library - the staff, the
More informationOpening Essay. Darrell A. Hamlin, Ph.D. Fort Hays State University
ISSN (Online) 2162-9161 Opening Essay Darrell A. Hamlin, Ph.D. Fort Hays State University Author Note Darrell A. Hamlin, Guest Editor. Associate Professor, Department of Criminal Justice, Fort Hays State
More informationADDIE: A systematic methodology for instructional design that includes five phases: Analysis, Design, Development, Implementation, and Evaluation.
ADDIE: A systematic methodology for instructional design that includes five phases: Analysis, Design, Development, Implementation, and Evaluation. I first was exposed to the ADDIE model in April 1983 at
More informationAirplane Rescue: Social Studies. LEGO, the LEGO logo, and WEDO are trademarks of the LEGO Group The LEGO Group.
Airplane Rescue: Social Studies LEGO, the LEGO logo, and WEDO are trademarks of the LEGO Group. 2010 The LEGO Group. Lesson Overview The students will discuss ways that people use land and their physical
More informationMaking Outdoor Programs Accessible. Written by Kathy Ambrosini Illustrated by Maria Jansdotter Farr
Making Outdoor Programs Accessible Written by Kathy Ambrosini Illustrated by Maria Jansdotter Farr Mohonk Preserve... saving the land for life TM Copyright 2005 Mohonk Preserve Illustrations 2005 Maria
More informationJob Explorer: My Dream Job-Lesson 5
Job Explorer: My Dream Job-Lesson 5 Topic: Creating Goals Objectives: Students will be able to: Explain the importance of setting goals Differentiate between the various goal categories Distinguish between
More informationUniversity of Toronto Mississauga Degree Level Expectations. Preamble
University of Toronto Mississauga Degree Level Expectations Preamble In December, 2005, the Council of Ontario Universities issued a set of degree level expectations (drafted by the Ontario Council of
More informationExpanded Learning Time Expectations for Implementation
I. ELT Design is Driven by Focused School-wide Priorities The school s ELT design (schedule, staff, instructional approaches, assessment systems, budget) is driven by no more than three school-wide priorities,
More informationMMOG Subscription Business Models: Table of Contents
DFC Intelligence DFC Intelligence Phone 858-780-9680 9320 Carmel Mountain Rd Fax 858-780-9671 Suite C www.dfcint.com San Diego, CA 92129 MMOG Subscription Business Models: Table of Contents November 2007
More informationChanging User Attitudes to Reduce Spreadsheet Risk
Changing User Attitudes to Reduce Spreadsheet Risk Dermot Balson Perth, Australia Dermot.Balson@Gmail.com ABSTRACT A business case study on how three simple guidelines: 1. make it easy to check (and maintain)
More informationPRD Online
1 PRD Online 2011-12 SBC PRD Online What is it? PRD Online, part of CPD Online, will keep track of the PRD process for you, allowing you to concentrate on the quality of the professional dialogue. What
More informationField Experience and Internship Handbook Master of Education in Educational Leadership Program
Field Experience and Internship Handbook Master of Education in Educational Leadership Program Together we Shape the Future through Excellence in Teaching, Scholarship, and Leadership College of Education
More informationPILLAR 2 CHAMPIONSHIP CULTURE
THE BRIAN CAIN EXPERIENCE 12 PILLARS OF PEAK PERFORMANCE 61 PILLAR 2 CHAMPIONSHIP CULTURE 7 Essentials for Building A Championship Culture (#1) Ask The Right Questions: 5 Critical Questions (#2) Identify
More informationInformation Pack: Exams Officer. Abbey College Cambridge
Information Pack: Exams Officer 1 To be a community energized by a love of learning and the pursuit of outstanding achievement for all Each individual student achieves excellence by achieving significant
More informationMaking welding simulators effective
Making welding simulators effective Introduction Simulation based training had its inception back in the 1920s. The aviation field adopted this innovation in education when confronted with an increased
More information2017 FALL PROFESSIONAL TRAINING CALENDAR
2017 FALL PROFESSIONAL TRAINING CALENDAR Date Title Price Instructor Sept 20, 1:30 4:30pm Feedback to boost employee performance 50 Euros Sept 26, 1:30 4:30pm Dealing with Customer Objections 50 Euros
More informationExperience Corps. Mentor Toolkit
Experience Corps Mentor Toolkit 2 AARP Foundation Experience Corps Mentor Toolkit June 2015 Christian Rummell Ed. D., Senior Researcher, AIR 3 4 Contents Introduction and Overview...6 Tool 1: Definitions...8
More informationWhat s in Your Communication Toolbox? COMMUNICATION TOOLBOX. verse clinical scenarios to bolster clinical outcomes: 1
COMMUNICATION TOOLBOX Lisa Hunter, LSW, and Jane R. Shaw, DVM, PhD www.argusinstitute.colostate.edu What s in Your Communication Toolbox? Throughout this communication series, we have built a toolbox of
More informationLecturing Module
Lecturing: What, why and when www.facultydevelopment.ca Lecturing Module What is lecturing? Lecturing is the most common and established method of teaching at universities around the world. The traditional
More informationChange Mastery. The Persuasion Paradigm
CHANGE 23 Change Mastery The Persuasion Paradigm Success as a change agent of any description is based on your ability to influence others. Using authority and rank is a poor tool for persuading others
More informationDelaware Performance Appraisal System Building greater skills and knowledge for educators
Delaware Performance Appraisal System Building greater skills and knowledge for educators DPAS-II Guide for Administrators (Assistant Principals) Guide for Evaluating Assistant Principals Revised August
More informationLife and career planning
Paper 30-1 PAPER 30 Life and career planning Bob Dick (1983) Life and career planning: a workbook exercise. Brisbane: Department of Psychology, University of Queensland. A workbook for class use. Introduction
More informationExploring the Development of Students Generic Skills Development in Higher Education Using A Web-based Learning Environment
Exploring the Development of Students Generic Skills Development in Higher Education Using A Web-based Learning Environment Ron Oliver, Jan Herrington, Edith Cowan University, 2 Bradford St, Mt Lawley
More informationScott Foresman Addison Wesley. envisionmath
PA R E N T G U I D E Scott Foresman Addison Wesley envisionmath Homeschool bundle includes: Student Worktext or Hardcover MindPoint Quiz Show CD-ROM Teacher Edition CD-ROM Because You Know What Matters
More informationto Club Development Guide.
Club Development Guide Welcome to the Welsh Triathlon Introduction to Club Development Guide. With the continued growth and popularity of Triathlon we wish to support your club and volunteers to ensure
More informationFaculty Athletics Committee Annual Report to the Faculty Council September 2014
Faculty Athletics Committee Annual Report to the Faculty Council September 2014 This annual report on the activities of the Faculty Athletics Committee (FAC) during the 2013-2014 academic year was prepared
More informationKENTUCKY FRAMEWORK FOR TEACHING
KENTUCKY FRAMEWORK FOR TEACHING With Specialist Frameworks for Other Professionals To be used for the pilot of the Other Professional Growth and Effectiveness System ONLY! School Library Media Specialists
More informationGOING GLOBAL 2018 SUBMITTING A PROPOSAL
GOING GLOBAL 2018 SUBMITTING A PROPOSAL Going Global provides an open forum for world education leaders those in the noncompulsory education sector with decision making responsibilities to debate issues
More informationOFFICE OF HUMAN RESOURCES SAMPLE WEB CONFERENCE OR ON-CAMPUS INTERVIEW QUESTIONS
OFFICE OF HUMAN RESOURCES SAMPLE WEB CONFERENCE OR ON-CAMPUS INTERVIEW QUESTIONS General: 1. We have your resume here in front of us. Please tell us briefly about your career background and why you re
More informationInterview on Quality Education
Interview on Quality Education President European University Association (EUA) Ultimately, education is what should allow students to grow, learn, further develop, and fully play their role as active citizens
More informationPRESENTED BY EDLY: FOR THE LOVE OF ABILITY
HOW TO BE YOUR CHILD S BEST IEP ADVOCATE PRESENTED BY EDLY: FOR THE LOVE OF ABILITY 888-EDLYOWL (888-335-9695) info@edlyeducation.com Nothing presented either orally or written in this seminar should be
More informationPresentation Advice for your Professional Review
Presentation Advice for your Professional Review This document contains useful tips for both aspiring engineers and technicians on: managing your professional development from the start planning your Review
More informationKEYNOTE SPEAKER. Introduce some Fearless Leadership into your next event. corrinnearmour.com 1
KEYNOTE SPEAKER Introduce some Fearless Leadership into your next event corrinnearmour.com 1 Corrinne Armour Waging a war on wasted potential, Corrinne s mission is to spark people to play their big game.
More informationThe Agile Mindset. Linda Rising.
The Agile Mindset Linda Rising linda@lindarising.org www.lindarising.org @RisingLinda Do you mostly agree or mostly disagree with the following Intelligence is something very basic that you really can't
More informationSTUDENT PERCEPTION SURVEYS ACTIONABLE STUDENT FEEDBACK PROMOTING EXCELLENCE IN TEACHING AND LEARNING
1 STUDENT PERCEPTION SURVEYS ACTIONABLE STUDENT FEEDBACK PROMOTING EXCELLENCE IN TEACHING AND LEARNING Presentation to STLE Grantees: December 20, 2013 Information Recorded on: December 26, 2013 Please
More informationMENTORING. Tips, Techniques, and Best Practices
MENTORING Tips, Techniques, and Best Practices This paper reflects the experiences shared by many mentor mediators and those who have been mentees. The points are displayed for before, during, and after
More informationProgramme Specification. BSc (Hons) RURAL LAND MANAGEMENT
Programme Specification BSc (Hons) RURAL LAND MANAGEMENT D GUIDE SEPTEMBER 2016 ROYAL AGRICULTURAL UNIVERSITY, CIRENCESTER PROGRAMME SPECIFICATION BSc (Hons) RURAL LAND MANAGEMENT NB The information contained
More informationIMPROVING STUDENTS READING COMPREHENSION BY IMPLEMENTING RECIPROCAL TEACHING (A
IMPROVING STUDENTS READING COMPREHENSION BY IMPLEMENTING RECIPROCAL TEACHING (A Classroom Action Research in Eleventh Grade of SMA Negeri 6 Surakarta in the Academic Year of 2014/2015) THESIS YULI SETIA
More informationGREAT Britain: Film Brief
GREAT Britain: Film Brief Prepared by Rachel Newton, British Council, 26th April 2012. Overview and aims As part of the UK government s GREAT campaign, Education UK has received funding to promote the
More informationMASTER OF ARTS IN BUSINESS MA INTERNATIONAL MANAGEMENT AND LEADERSHIP*
BUSINESS ADMINISTRATION MASTER OF ARTS IN BUSINESS MA INTERNATIONAL MANAGEMENT AND LEADERSHIP* Part-time study programme Today, many companies and supply chains operate globally. networks place high demands
More informationmusic downloads. free and free music downloads like
Free music and video downloads like limewire. Hence, free, what are video and effective ways of like ideas. Often, the cause of bullying stems from people music different for not wearing ilmewire right
More informationRCPCH MMC Cohort Study (Part 4) March 2016
RCPCH MMC Cohort Study (Part 4) March 2016 Acknowledgements Dr Simon Clark, Officer for Workforce Planning, RCPCH Dr Carol Ewing, Vice President Health Services, RCPCH Dr Daniel Lumsden, Former Chair,
More informationEDUCATION IN THE INDUSTRIALISED COUNTRIES
EDUCATION IN THE INDUSTRIALISED COUNTRIES PLAN EUROPE 2000 PUBLISHED UNDER THE AUSPICES OF THE EUROPEAN CULTURAL FOUNDATION PROJECT 1 EDUCATING MAN FOR THE XXIst CENTURY Volume 5 "EDUCATION IN THE INDUSTRIALISED
More information