Go Viral. Best Practices for Online Public Engagement for MPO s. Dave Biggs Chief Engagement Officer
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1 Go Viral Best Practices for Online Public Engagement for MPO #AMPO2015 Dave Biggs Chief Engagement Officer
2 Look familiar?
3 Look familiar?
4 The Future is Here! Dave Biggs Chief Engagement Officer
5 Research Question What do successful online engagement projects have in common?
6 What does successful mean? Quantity Engage more people from a broader demographic Quality Collect informed & actionable input
7 Which projects fit best? Long Range Transportation Plans (LRTP) Transportation Improvement Program (TIP) Corridor Plans, Context Sensitive Solutions (CSS) NEPA/EIS Studies Bike/Ped, Transit, Freight, Multimodal Plans
8 1 Choose your tools carefully 2,000 1,500 Participants 1, Public Meetings Online Crowdsourcing Online Surveys
9 2 Aim for a 5-minute experience Participants Time to Complete (minutes)
10 3 Do not require registration vs. = 10x
11 4 Offer many ways to engage
12 Even paper!
13 5 Educate before asking Welcome Ranking Priorities Map Input Trade-offs if you want Project Selection informed Visual Preference Scenario Voting Vision input. Strategies Funding Budgeting Thank You
14 6 Make each step delightful vs. = 7.5x
15 6 Make each step delightful Welcome Priority Ranking Map Marker Tradeoffs Project Selection Visual Preference Scenario Rating Vision Statement Strategy Rating Funding Balance Budget Allocation Wrap-up
16 Map Markers - SW Ohio Regional Transit Authority
17 Visual Preferences - District of North Vancouver
18 Budget Allocation - North Florida TPO
19 Project Selection - ACEC AZ
20 Priority Ranking - Sioux Falls MPO
21 Scenario Rating Arizona DOT
22 Tradeoffs
23 Wrap-up Atlanta Regional Commission
24 6 Make each step delightful Welcome Priority Ranking Map Marker Tradeoffs Project Selection Visual Preference Scenario Rating Vision Statement Strategy Rating Funding Balance Budget Allocation Wrap-up
25 6 Make each step delightful Even the reports!
26 Land-Use Inputs Transportation Plans
27 Land Use Scenarios Project Don Scott, Lee MPO Executive Director Jacobs Engineering Group, Tampa FL Spikowski Planning Associates, Fort Myers FL Criterion Planners, Portland OR
28
29 C (strategic infill with transit)
30 2040 LONG RANGE TRANSPORTATION PLAN
31 Online Engagement Demographics Age 18 24: 2% 25 34: 13% 35 44: 14% 45 54: 26% 55 64: 22% 65 74: 20% 75 or over: 4% Employment Retired: 28% Work at or from my home:10% Work outside of my home: 59%
32 Top 5 Projects Roadway Needs Three Oaks Extension Interchange at I-75 & Corkscrew Widen Corkscrew Major Intersection at Colonial & Summerline Interchange at I-75 & Colonial As of 10/11/2015
33 Top 5 Projects Transit Airport Service Improved Frequencies BRT on US 41 Express Bus to Cape Coral Extended Hours As of 10/11/2015
34 Top 5 Projects Bike & Ped Bike Lanes Sidewalks Shared Use Paths Off Road Trails Facilities Near Schools As of 10/11/2015
35 New Roadway Comments Extend Alico to the East Three Oaks Ext from N. Alico to Daniels Via Coconut south to Old US 41 Alico to Alabama Sandy Lane north to Estero Parkway Mid-Island Bridge Interstate from Jacksonville diagonal across state Estero Pkwy east to Corkscrew Road Gladiolus east to Treeline Major north-south road eastern Lee Extend Harry Ave S. to SR 82 Build 275 and 175 business loops
36 7 Create hyper-relevant content Who do you need to engage? What are their immediate priorities? How do they express them? Why should they engage?
37 8 Promote like a pro You ve got 5 seconds then you get 5 minutes then they tell 50 friends.
38
39
40
41 9 Monitor & adjust as needed Monitor demographics Target gaps
42 Tampa s Challenge Urban sprawl Gridlock traffic Car dependent
43 Solution Web campaign Kiosks Community Events
44
45 Results Record-breaking participation 85% for Bustling Metro Unanimous approval Rapid changes
46
47
48
49 If you d like online tools to be considered mention them in your RFP s
50 Thank You Questions & Discussion Dave Biggs, Chief Engagement Officer +1 (604) LinkedIn -> Twitter
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